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Auto Planet Supercenter

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(71 Reviews)
63
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
63
Net Promoter Score ®

Business Details

About

Come and see Auto Planet Supercenter for your next vehicle repair. Come and see Auto Planet Supercenter for your next vehicle repair.

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(313) 371-9300
Opening in 31 minutes
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 4:30 PM
Sun
closed
* Eastern Time (Us & Canada)
14540 Gratiot Avenue Detroit, MI 48205
Auto Planet Supercenter's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(71 Reviews)

DD
DECAIRA D.
Eastpointe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2024
verified customerVerified Customer
10
Electrical problem
Definitely likely to recommend Good Year for their services I was having an electrical issue and the work was done in a timely manner the manager Chris was very helpful in responding to any questions or concerns that I may have had… Great work thank you guys again
Frank F. from Auto Planet Supercenter responded on 12/30/2024 09:34 AM

Thank you for taking the time to share your experience with us. It’s fantastic to hear that you had a great experience at Good Year! Electrical issues can certainly be a headache, so we're relieved to know that we could fix that for you in a timely manner. We appreciate your shout-out to Chris. He’s always ready to tackle questions and concerns faster than a caffeinated squirrel! Your recommendation means the world to us, and we’re glad to have had the chance to assist you. Wishing you many smooth rides ahead with your newly electrified vehicle!


MW
MARK W.
Detroit, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2024
verified customerVerified Customer
10
Outstanding Service
Thank you for the excellent service.
Frank F. from Auto Planet Supercenter responded on 12/30/2024 09:34 AM

We appreciate your feedback and are glad to hear you enjoyed the service! It's our mission to treat every customer like royalty—minus the crowns and sceptres, of course. If there’s anything else we can do to keep your experience top-notch, just let us know. Your satisfaction means the world to us!


Verified Customer
Dearborn, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2024
verified customerVerified Customer
10
perfect service
love ghe guys over there they are the best
Frank F. from Auto Planet Supercenter responded on 12/25/2024 09:35 AM

We appreciate you taking the time to share your feelings about our team! It's always great to know that our efforts to provide excellent service shine through. If the team is the best, then we must be doing something right! We're here to help with all your automotive needs, so let us know what we can do next to keep that good vibe rolling. Your enthusiasm fuels our drive!


AA
ARIF A.
Hamtramck, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2024
verified customerVerified Customer
10
They make great alignment for my car
I am go there to make my 2009 ford escape alignment they make perfect alignment for my car..I like the job overall..
Frank F. from Auto Planet Supercenter responded on 12/02/2024 09:33 AM

We're excited to hear that you had a great experience with your 2009 Ford Escape alignment! It sounds like our team hit the mark – or should we say, hit the line! Perfect alignment is what we aim for, and it’s wonderful to know we could help your vehicle drive straight and true. If you ever need anything else to keep your car happy and healthy, feel free to swing by. Safe travels on the road ahead!


ST
gravatar
Shaun t.
Detroit, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/26/2024
verified customerVerified Customer
0
1100 hundred for a starter
Highway robbery

BP
BERNARD P.
Detroit, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2024
verified customerVerified Customer
10
Suspension work
They did an excellent job of repairing my whole front suspension on my 2019 Dodge Charger. I bought it new and it has never been worked on till now. It feels new again! I will be back soon for them to repair the rear shocks and struts.
Frank F. from Auto Planet Supercenter responded on 11/21/2024 09:36 AM

Thank you for sharing your fantastic experience with us! It sounds like your 2019 Dodge Charger is now feeling as spry as a puppy after a trip to the groomer. We’re delighted to have had the opportunity to bring your suspension back to life, and we're just as excited to tackle the rear shocks and struts next. You know what they say: a well-suspended car drives better and gets you where you're going in style! Safe travels until we see you next for that next round of pampering.


FF
FRANK F.
Detroit, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2024
verified customerVerified Customer
10
In and out!
Chris got me going in an hour, great people, great service!
Frank F. from Auto Planet Supercenter responded on 11/17/2024 09:37 AM

We're excited to hear that you had such a great experience! It sounds like Chris really knows how to get things moving—like a pit crew at a race! We're all about efficiency and making sure our customers feel valued. If you ever need assistance in the future, you know where to find us. Safe travels, and enjoy your new ride!


LH
LATONYA H.
Detroit, MI
2019 Dodge 1500
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/14/2024
verified customerVerified Customer
0
Customer service not good
Poor customer service

LN
LOIS N.
Detroit, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2024
verified customerVerified Customer
8
Job well done
Friendly service
Frank F. from Auto Planet Supercenter responded on 11/11/2024 09:36 AM

We're glad to hear that you experienced friendly service—it's like music to our ears! Our team aims to make every visit feel like catching up with an old friend, albeit one who might just help you find your perfect ride. We appreciate you taking the time to share your thoughts, and we hope your next visit is just as delightful!


SJ
SIDNEY J.
Detroit, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2024
verified customerVerified Customer
9
A very quick diagnosis of the necessary repairs needed & the reasonable costs of repairs. a
An engaging and professional experience. Very satisfied with the quality of the work. The costs for the repairs was reasonable. I will return for any future repairs. Thanks Guys!
Frank F. from Auto Planet Supercenter responded on 11/08/2024 09:37 AM

We're delighted to hear that you had an engaging and professional experience with us! Our team takes pride in delivering quality work without breaking the bank, so it's great to know that you found our repair costs reasonable. We're always here to make sure your vehicle gets the care it deserves. Looking forward to seeing you for any future repairs—let's keep that car running smoothly!


RH
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RHONDA H.
Detroit, MI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/03/2024
verified customerVerified Customer
6
Fuel pump was the problem
I.
Feel like this.They say I need a fuel pump.I just had one put on there and if I did need 1 the price.The day put it on it for that was too high.I'd never paid no five, And when they did fix it, they empty out the gas which I understand it but I feel I shouldn't. They should have charged me. No money to put the gas back in there. Then I get home and the gas hand don't work. Didn't know for him to fix it. They gotta charge me again to fix that. That's unfair.

GY
GARCIA Y.
Warren, MI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/31/2024
verified customerVerified Customer
1
Too quick and visibly rushed
Oil cap wasnt screwed on correctly. Just wedged on barely.

And O2 replacement now has charcoal like substance below threads, like some sort of quick for something that went wrong with install. New sensor wire has tear in it because mechanic didn't slide wire in slot to hold it down.

CC
CRYSTAL C.
Detroit, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2024
verified customerVerified Customer
10
They did an excellent job
I was very satisfied Thank u
Frank F. from Auto Planet Supercenter responded on 10/24/2024 09:38 AM

We appreciate you taking the time to share your experience! It’s fantastic to hear you left satisfied. We’ll keep our fingers crossed that you’re enjoying your vehicle as much as we enjoyed helping you find it. Your happiness is incredibly important to us, so if you ever need anything else, we’re just a phone call away. Drive safe and enjoy the ride!


Verified Customer
Detroit, MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2024
verified customerVerified Customer
9
Professional experience
What I experienced was a professional well-done process with my vehicle. The store manager is very detailed, patient, and accurate as far as when the vehicle was completed. Answered all questions professionally. Seems to be a trustworthy place for business
Frank F. from Auto Planet Supercenter responded on 10/22/2024 09:35 AM

We appreciate your feedback and are glad to hear that your experience with us was professional and thorough. Our team takes pride in being detailed, patient, and ready to tackle even the trickiest of car-related questions. It’s great to know you found our store to be a trustworthy place to do business – we aim to raise the bar higher than a car on a lift! If there’s anything else we can do to make your next visit even smoother, just let us know. Safe travels until then!


BM
BELINDA M.
Roseville, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/18/2024
verified customerVerified Customer
0
Fraud Service received
I had my car towed in to Auto Planet I advd Manager Chris that I needed a alternator he let me check, he said no you need a starter and battery with electrical clips on top that will be 1200 with your AAA discount I said OK I went to pick up car and then he said I need a alternator I loss my mind because I said that in being he had me check off on estimate that I refused alternator yes after I was lied to the car was doing the same thing it was doing before I had it towed in I drove off 3 mules later I broke down in the middle of the road two strangers pushed me off main road I had to call another company to tow and perform work for alternator to get my car fixed. I am disabled and receiving soc sec I don't have money I had fire and loss everything I was homeless since July 2024 after electrical fire and just got a place to live September 24, 2024. This is against the law in state of Michigan.

Displaying Review 1 - 15 of 71 in total
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Thanks for the love! ?️ We're thrilled to hear our service was quicker than a speeding ticket! ?? Can't wait to welcome you back for more speedy fixes. #CustomerAppreciation #AutoPlanetSupercenter
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