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Auto Pro

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,149 Reviews)
89
Write a Review
Schedule Appointment

Score Details

5 stars
88%
4 stars
8%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average
89
Net Promoter Score ®

Business Details

About

Auto Pro Inc is a full-service auto repair shop established in 2000 by John and Janet McRae. John had worked as an auto repair technician and then service writer, before running a small auto repair shop and growing it to be a much larger shop. He knew he could recreate that for himself and his family with his own business. Today, John has Auto Pro Inc is a full-service auto repair shop established in 2000 by John and Janet McRae. John had worked as an auto repair technician and then service writer, before running a small auto repair shop and growing it to be a much larger shop. He knew he could recreate that for himself and his family with his own business. Today, John has over 35 years of auto industry experience and continues to love helping our customers maintain their vehicles, so they are safe and reliable. The McRae family looks forward to serving Reading drivers for many more years to come. ...more

Categories
Auto Repair, Electric Vehicle Service, Tires
Contact
(610) 777-1122
Visit Website
Open
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
714 Mountain View Rd & Rt 724 Reading, PA 19607-9304
Get Directions
Auto Pro's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,149 Reviews)
Write a Review
Recent Reviews
CV
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Carl V.
Reading, PA
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Auto Pro
Great job
EA
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Emma A.
Reading, PA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
I brought my car with problem. That day they take care my car to fixed it. No appointment. The mechanics who’s took my car
They help you right away. No appointments I brought my car with problems. The mechanic who’s fixed my car problem is so very nice.
Tha place is so clean & nice.
BR
Benjamin R.
Reading, PA
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Efficient and excellent service
Auto Pro has been my go-to shop for the past two years. They always communicate well. And the prices are fair when all factors are considered.
KR
Karen R.
Pottsville, PA
Suzuki XL-7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
9
Car quick fix maintenance
The staff was friendly and informative
My car is a 2005 and I love the care they use to keep it running great.
LR
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Lauren R.
Reading, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/07/2025
0
Dishonest
PLEASE DO NOT BRING YOUR CAR HERE! The employees at this auto shop will try to take advantage of you in your time of need with smiles on their faces and christian music playing in the background. All while swearing that their recommendations are not an attempt at a price grab.

Auto Pro tried to make me purchase a new brake master cylinder for my SUV because they could not get pressure after bleeding the brakes. I would have spent $525.00 for parts and labor. Mind you, this was after already spending $601.21 to have my front brakes replaced at their shop earlier that day.

I brought my 2007 Chrysler Aspen to Auto Pro to have the front brakes replaced. I knew that my car was in desperate need of repair as I had already taken the car previously to Mavis.

Auto Pro allowed me to supply the auto parts (brake pads, rotors, and calipers) needed for the job; which was a tremendous help financially. That was the only good thing about my experience with this auto shop.

Upon dropping my car off for a brake inspection, I was notified that the repairs that needed to be done were more extensive that I had originally expected. On top of having to replace the brake pads, rotors and front driver caliper; Alex informed me that he would need to also replace a front brake line and bleed the brake system. I was quoted $601.21 for all of the repairs. I agreed to the necessary work and was told that my car would be ready for pick up by the end of the business day.

I was then called a couple of hours later and informed that a brake line would need to be ordered and wouldn’t arrive until the following day. As my car was already at the shop and not drivable; I had no choice but to accept the delay.

The following day after completing the work agreed upon; I was informed by Chad and Alex that my car still had a brake issue and that they suggest that the brake master cylinder be replaced. Chad told me that they were not sure if that was even the problem; and that maybe we would “get lucky.”

I didn’t feel comfortable with Alex working on my car any further. So, I paid for the repairs already completed and then took my car to Pep Boys of Reading; where wouldn’t you know, the brake issue was resolved in a couple of hours.

Pep Boys did not have to replace the master cylinder. Due to Alex’s incompetence at Auto Pro, the brakes were bled incorrectly; which led to air being trapped in the front brake line. I had to pay $75 to have the job done correctly.

It is an absolute shame that I had to take my car somewhere else due to Auto Pro’s dishonest business practices. They attempted to prey on my desperate need for assistance with my car and should be ashamed of themselves.

I will never do business with them again and will be sure to let everyone know of their incompetence and dishonesty. Shame on you all at Auto Pro.
DG
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David G.
Reading, PA
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
10
Excellent
Super Fast service
PK
Pamela K.
Reading, PA
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Custom
Outstanding and fair service! We take all our cars there.Great people to work with!
Verified Customer
Mohnton, PA
Chevrolet Trax
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
9
Inspection and oil change
Got me in at the last minute and quick quality service.
KB
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Keith B.
Reading, PA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Inspection
Great service, on schedule.
CV
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Carl V.
Reading, PA
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Great job
Great work every time always great service
AF
Ashley F.
Nissan Versa
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2025
verified customerVerified Customer
10
Quick and efficient
Let me know exactly what was wrong but did not push on pricing
PP
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Pat, Moran P.
Reading, PA
Ford EcoSport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Prompt professional service
Alex always explains in detail any issues with my vehicle and makes recommendations based off of that. I’ve never once had issues after taking it there in fact I’ve taken both of my cars with a lot of issues this year already and it’s like driving a brand new car. I feel like you get what you pay for here and I will only take my car here from now on
GS
Gordon S.
Reading, PA
Jeep Compass
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Always keeps you informed
Always keeps you informed and are trustworthy
LK
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Larry K.
Reading, PA
Mazda Mazda3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Staff and service personel very helpful
very efficient
AS
Alicia S.
Reading, PA
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2024
verified customerVerified Customer
10
Excellent customer service
I had my car serviced today and as always, everyone is very friendly and worked quickly, which was greatly appreciated.
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