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Auto Master Of Leesburg

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(341 Reviews)
68
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
68
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Leesburg, FL, you’ve found us. Here at Auto Master Of Leesburg we work hard to earn your trust and loyalty. We know how important it is to find a Leesburg car service you can rely on, so your satisfaction is our top priority each and every day.

Here at Auto Master Of Leesburg we understand what
If you’re looking for auto repair in Leesburg, FL, you’ve found us. Here at Auto Master Of Leesburg we work hard to earn your trust and loyalty. We know how important it is to find a Leesburg car service you can rely on, so your satisfaction is our top priority each and every day.

Here at Auto Master Of Leesburg we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Leesburg offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.
...more

Categories
Car Maintenance, European Auto Repair, Oil Change
Contact
(352) 314-3455

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1009 S 14th St Leesburg, FL 34748
Auto Master Of Leesburg's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(341 Reviews)

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

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CC
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Concerned C.
Leesburg, FL
This review violates the SureCritic Review Policy.

RB
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Richard B.
Leesburg, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/23/2021
0
incompetent
took my car in, thy ordered the wrong part, i got one myself. installing it they activated the anti thief system. they didn't know how to repair it, took over a week with out a car! then they tried the new cluster part and said it didn't work. finally got the car back STILL broken with addition damage, refund $250 SO IT COST ME $290 FOR THEM TO SCREW UP MY CAR WORST THEN WHEN i BROUGH it in along with lip from their incompetent worthless mechanic.
other then for over priced oil changes, DO NOT TAKE YOUR CAR TO THEM!!!
Thomas H., General Manager from Auto Master Of Leesburg responded on 08/24/2021 04:05 AM

RB:  First of all we are deeply sorry that your 1997 lincoln had a dash board go out. The first one we ordered from Ebay was the incorrect one, the individual selling thought it would work with your car, unfortunately this gentleman was incorrect. You were deeply upset because you had a doctor appointment on Saturday, which my Boss change his entire Saturday plans to accommodate you making it to your visit. Our boss also stayed and waited for you until your appointment was compplete and then drove you home. Unfortunately you were so upset youstated you found the right one and bought it. When we installed the one you purchased, it didn't work at all. The System wasn't in any anti theft mode. This isn't the case, our technician did everything correct 100%. In addition, We had a lock smith here to cut us a key because we do believe that your current key wasn't working with the cluster you purchased. Sir, Some things don't always work as planned, but our technicians did spend over 5 replacing not one cluster but two and neither worked. This isn't of any fault of ours in anyway, the parts were both inopertive and unable to work as they should, unfortunately this is out of our control. We were more than fair by only charging you 2 hours rather than 5. We tried to do everything in our power to get your car fixed, we would like every car fixed when it leaves Auto Master. We are trully sorry this didn't happen in this case. Kind regards, William


RB
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Richard B.
Leesburg, FL
This review violates the SureCritic Review Policy.

RB
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Richard B.
Leesburg, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/23/2021
0
incompetent
took my car in, thy ordered the wrong part, i got one myself. installing it they activated the anti thief system. they didn't know how to repair it, took over a week with out a car! then they tried the new cluster part and said it didn't work. finally got the car back STILL broken with addition damage, refund $250 SO IT COST ME $290 FOR THEM TO SCREW UP MY CAR WORST THEN WHEN i BROUGH it in along with lip from their incompetent worthless mechanic.
other then for over priced oil changes, DO NOT TAKE YOUR CAR TO THEM!!!

NS
NICHOLAS S.
Clermont, FL
This review violates the SureCritic Review Policy.

KL
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K L.
Leesburg, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2021
BEWARE!!!!!
I took a vehicle over for a radiator replacement, hoses and a tuneup.
Got the vehicle back and had to tear it apart cause we could not get the hood up. They broke the latch and did not say a word. Had to try to fix it.
One week later the battery went dead. Went to get it changed out because it was only one yr old. They discovered that the battery in the vehicle was not the battery I had replaced a yr ago and what my receipt showed. Very upset I had it replaced because they told me it would be their word against mine. I did not have an old Dolco battery in there. THEY SWAPT MY BATTERY OUT!! Shame on you!
During this time the vehicle was running really rough at times. Due to the what they had done I took it to a different mechanic and he could not believe what they did!!!!!
First of all they used a string to hold the cover on the radiator and fan. A STRING?? REALLY???
The mechanic found the bolts. IN THE ENGINE COMPARTMENT!!!
Secondly he found that when they did the tuneup they used a spark plug that had part of it missing but went ahead and used it anyway. WOW I AM SO IMPRESSED!!
Now that I had to fix things from a company that I had spent thousands of dollars over the past five yrs, I want EVERYONE to know this place is a thief and scammers!!!!
Since the business has changed names they must be trying to figure out how to safe money on my expense.
I know if George was still running it this would of never happened because George always did be right from my rack and pinion, turnips, oil changes, struts, tires etc....
Like I said I have spent thousands in that shop.
I feel sorry for you. I hope you can home at night, lay your head down and sleep, knowing you have not done these things. Because us public people who bring you business is your BREAD AND BUTTER.
NOT MINE ANYMORE!!!!
Not Recommended

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