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Automotive Artistry

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(735 Reviews)
99
Write a Review
Schedule Appointment

Score Details

5 stars
94%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
1.0
ReScore™ Average
99
Net Promoter Score ®

Business Details

About

We are a locally owned and operated business that proudly serves customers in Lacey, Olympia, Tumwater, Fort Lewis/JBLM, and beyond. Car repair does not need to be frightening or impersonal. We strive to make honest, long-lasting relationships with our customers. We not only repair your vehicle, but we will also educate you about what we We are a locally owned and operated business that proudly serves customers in Lacey, Olympia, Tumwater, Fort Lewis/JBLM, and beyond. Car repair does not need to be frightening or impersonal. We strive to make honest, long-lasting relationships with our customers. We not only repair your vehicle, but we will also educate you about what we are doing. This way, you get a better understanding of your vehicle, and what services are being performed. ...more

Categories
Auto Repair, Oil Change, Repair Shop
Contact
(360) 412-8038
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
5711 Lacey Blvd Se Suite 308 Lacey, WA 98503
Get Directions
Automotive Artistry's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(735 Reviews)
Write a Review
Recent Reviews
CJ
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Chris J.
Lacey, WA
GMC Yukon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
General Customer Service
I’ve been going to Automotive Artistry for several years now, Justin and his team have continually been knowledgeable, fair on price, honest with the problems, fast with the service, and is great about communicating updates along the way during maintenance. I’ve had some extensive and challenging mechanical work done with Justin with no complaints. A couple of rare occasions occurred when a small portion of the original problem persisted after we thought it had been fixed, brought the vehicle back and it was fixed free of charge. That being said, with the quality Automotive Artistry delivers, this place deserves every penny they charge for work. Everyone I’ve ever spoken to that have worked there have been polite and professional. I’ve recommended several people here over the years, never once a bad review. I’m Speaking for myself here, I know everyone’s experience can be different and every situation is not the same, but I haven’t been to another mechanic in many years. Placed like this are rare these days.
JF
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Jerry F.
Olympia, WA
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
76 Chevy pick up
Sounds awesome thank you again for all your hard work
JL
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Jerry L.
Ford Windstar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Excellent!
Automotive Artistry did an excellent job in getting our 1996 Ford van to run like new. The van was having issues with miss fires when starting the van. They did the analysis and found we needed new fuel injectors and a tuneup. When I started the van while I was picking it up, the van started and was running like a new van. Thank you Automotive Artistry for a great job and big thank you to Tim our automotive technician that did the analysis and the work. I highly recommend Automotive Artistry. 360-412-8038.
JE
Joyce E.
Lacey, WA
Honda Fit
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
Category: Service
Joyce said they're efficient and they're great.
Recommended
NF
Nathan F.
Olympia, WA
Honda Fit
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/18/2025
verified customerVerified Customer
Category: Service
Nathan said he had to return to the business to have things fixed.
Recommended
Verified Customer
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
they are wonderful people
great job
KB
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Ken B.
Lacey, WA
Kia Optima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
Great shoo
Competent service, prompt and fair treatment.
JC
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Jenny C.
Lacey, WA
Subaru Impreza Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Best Auto Care
Automotive Artistry is different than other shops. I always receive professional service and explanations of the exact process for my car. They are clear, articulate and always appreciative of my business.
LS
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Larry S.
Olympia, WA
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Good service
First class service at a fair price
TV
Teri V.
Washington
Volvo XC40
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
Category: Service
Teri said they are honest.
Recommended
JH
Jennifer H.
Washington
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
Category: Service
Jennifer said the communication was really good and everything was as they said it would be in terms of timing.
Recommended
SM
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Steven M.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
10
The BEST in Customer Service!
The team at Automotive Artistry really strives to provide top-level customer service. The staff has always been friendly, courteous, and professional. It's the only place I take my car.
SE
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Steve E.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
10
Steve
Great mechanics and very professional advice.,
JQ
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Jim Q.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
10
Excellent service
Justin and team diagnosed the problem and got the repairs made in record time. Now I’m ready to go for the good weather!! Thanks guys
MJ
Mike J.
Lacey, WA
Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
Category: Service
Mike said he was very pleased with their service.
Recommended
Displaying Review 1 - 15 of 735 in total
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