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Automotive Experts

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(54 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

Contact
(253) 638-2886

Business Hours

Mon
10:00 AM - 5:00 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
15323 SE 272nd St #104 Kent, WA 98042
Automotive Experts 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(54 Reviews)

JM
Jody M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Friendly, fast, & efficient.
I needed a regular service. Mentioned that we were going on a drive to CA to the fire area. Ryan held off having additional work like the air filter and interior filters, or whatever, done until we return. That makes total sense to me! He estimated it would take an hour and he called an hour later! Always friendly and thoughtful. Thanks for excellent service!

MC
Moses C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Brakes
Appreciate the transparency and explanation of the work that was done on my car. Ryan did a good job and explaining all of these to me.
Manager from Automotive Experts responded on 02/16/2025 09:39 AM

We're glad to hear that you appreciated the transparency about the work done on your car! It sounds like Ryan has not only polished up your vehicle but also gave you a master class in auto maintenance. If only all car repair experiences came with such enlightening commentary! We appreciate your business and hope your ride is running like a dream.


MB
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Magenta B.
Auburn, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Very Honest
I can't say enough how honest this place is from my very first encounter until now. They have always been upfront and never push any work on us that is not required. I even had my car at the dealership for service work that was out of my control and called them to get their opinion on the extras the dealership was trying to sell me. I would highly recommend!
Manager from Automotive Experts responded on 02/15/2025 09:40 AM

It's fantastic to hear about your positive experiences with us! Honesty is our middle name—or at least it should be. We know the automotive world can sometimes feel like a carnival of upsells, so we’re glad our team could help you steer clear of any unnecessary detours at the dealership. Your recommendation means a lot, and we’re here anytime you need a second opinion or just want to chat about cars!


LC
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Lauri C.
Renton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Honest and quick
Automotive Experts always gets our fleet of vehicles in, properly diagnosed and repaired quickly and at fair rates. Highly recommend Nick Tubbs and his crew.
Manager from Automotive Experts responded on 02/08/2025 09:41 AM

It's fantastic to hear that our team has been keeping your fleet running smoothly and efficiently! We always strive to tackle repairs faster than a pit stop at a race. Nick and the crew appreciate the shout-out, and we're glad to know our efforts are making a difference for you. If there’s anything more we can do to keep the wheels turning, just give us a holler!


RS
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Roland S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
From start to finish, very smooth.
Ryan my service tech was awesome, respectful and very professional. He knows his job well!!! Thank You
Manager from Automotive Experts responded on 02/02/2025 09:40 AM

It's great to hear that Ryan made such a positive impression! We always aim for service techs who not only know their stuff but also treat our customers with respect and professionalism. Sounds like Ryan hit all the right notes! Your feedback means a lot to us, and we appreciate you taking the time to share it. Keep those wheels turning smoothly!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Honest and friendly
I always appreciate how honest the technicians are when they do their inspections on my vehicles. It's important to know they aren't trying to pull the wool over my eyes to sell things I don't need.
Manager from Automotive Experts responded on 02/01/2025 09:39 AM

It's great to hear that you appreciate the honesty and integrity of our technicians during inspections. We believe that trust is key when it comes to car care, and we're committed to ensuring you get the information you need without any unnecessary surprises. It's all about keeping your ride safe and sound, not pulling any fast ones. Your confidence in our team means a lot, and we’re glad to be part of your vehicle’s journey!


JJ
Jennifer J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
9
Took care and explained
This is my first-time using this company. I found them on Google, even though I have rode by them countless times and never paid attention to the sign. So I called the day before to get a quote for a transmission leak. I was quoted a price on the phone and given a time. Pretty standard. When I went in I was greeted warmly. I was told, they'll check and make sure what was quoted was in fact the issue and let me know.
When I went get my vehicle, what was quited was exactly the issue and the price quoted was the total price. No hidden charges or inflated fees. No unnecessary add ons. I did get a quote for other items that was actually reasonable. So I will be using them again.
Manager from Automotive Experts responded on 01/26/2025 09:40 AM

We're glad to hear your first experience with us was a breeze! It sounds like you came in for a check-up rather than a surprise party—always our goal. We're all about clear pricing and honest assessments here, no cloak and dagger tactics. Plus, we're happy to know you found our other quotes reasonable! We look forward to seeing you for any future automotive adventures—or just to say hi. Safe travels on the road!


JW
Judy W.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
Category: Service
Judy said they are really good and they answered all of her questions
Recommended
Manager from Automotive Experts responded on 01/26/2025 09:40 AM

We're really happy to hear that our team was able to answer all your questions! It’s our job to make sure everything is clear, so it’s great to know we hit the mark. If any more questions pop up—whether under the hood or about your drive to work—don’t hesitate to reach out!


BO
Bob O.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Always dependable
Automotive Experts always provides honest and dependable advice and repairs. They are honest and back up their work. I will go nowhere else. Nuff said!
Manager from Automotive Experts responded on 01/24/2025 09:37 AM

We appreciate your feedback and are glad to hear that you feel our advice and repairs hit the mark! Honesty and dependability are at the core of what we do—after all, a vehicle is more than just a set of wheels; it’s often an extension of your daily life. We’re happy to be your go-to place for all things automotive. Here’s to many more smooth rides ahead!


VS
Vanessia S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
10
They did everything I ask for and more.
Excellent work very friendly people.
Manager from Automotive Experts responded on 01/23/2025 09:36 AM

We're glad to hear you had such a positive experience! Our team is all about friendly service and top-notch work, because a happy customer makes our day. If you need anything else, you know where to find us!


ML
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Mr./Ms. l.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
My truck lights didn’t work
Excellent service as always with Nick and Ryan. I will continue bringing all my work vehicles and personal vehicles to nick and Ryan. 100% satisfaction never a disappointment.
Manager from Automotive Experts responded on 01/16/2025 09:37 AM

It's fantastic to hear that Nick and Ryan have consistently delivered the excellent service you expect! We appreciate your loyalty in bringing both your work and personal vehicles to us. It's always our goal to ensure you're 100% satisfied, and it sounds like we're hitting the mark. We look forward to keeping those wheels turning and ensuring there are no disappointments in the future!


RF
Robert F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Satisfied Customer
Great Customer Service and repair service. Very satisfied. Will recommend to family and friends.
Manager from Automotive Experts responded on 01/11/2025 09:40 AM

We appreciate your feedback! It’s great to hear that our customer service and repair options hit the mark for you. Recommendations from satisfied customers like you are the highest compliment we could hope for. We hope your family and friends are as pleased as you are—after all, a happy car is a well-loved car.


LH
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Larry H.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Service
This business is 1st class! All concerns are addressed promptly with response that reflects professional expertise;
All employees demonstrate great respect for customer service!
Manager from Automotive Experts responded on 01/10/2025 09:38 AM

We're glad to hear that you had a first-class experience with us! Our team takes pride in addressing concerns with professionalism and respect, and it's great to know that this stood out to you. We aim to make every interaction as smooth as a well-oiled machine—just without the grease stains. Thanks for choosing us, and we're here whenever you need us!


RJ
Robert J.
Renton, WA
GMC Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2025
verified customerVerified Customer
10
Service
I have always been satisfied with the service that I receive at Automotive Experts
Manager from Automotive Experts responded on 01/06/2025 09:35 AM

It's fantastic to hear that you've consistently enjoyed your experiences with us! We're all about keeping your vehicle in tip-top shape and making sure you leave with a smile (and maybe even a bit more confidence in your ride). If there's ever anything specific you'd like to discuss or any new services you're curious about, we're all ears! Safe travels on the road ahead.


DE
David E.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
10
Quick A/C Service - Done Correctly
So I found this shop based off of some other reviews and have never used thi shop before. I have had an inoperable air conditioner in my vehicle for the past year, and had ot troubleshot once and the other shop wanted to replace everything because they weren't sure.This shop was able to diagnose my AC problem for correctly and fairly quick.
I will definitely be coming back here again, these guys are super friendly and honest.
Manager from Automotive Experts responded on 01/02/2025 09:34 AM

It sounds like you hit the jackpot with this air conditioning repair! We're glad to hear that our team could pinpoint the issue quickly and keep the guesswork—and those unwanted replacement costs—at bay. Honesty and friendliness are our secret ingredients; no need to bring a magic wand! We look forward to servicing your vehicle again in the future. Stay cool out there!


Displaying Review 1 - 15 of 54 in total
Service Coupons and Posts
🚗✨ Thank you for the glowing review! We strive to keep your ride in 1st class condition and roll out the red carpet for our customers. Your trust means the world to us! 😊👍 #CustomerService #AutomotiveExperts
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Thank you for the kind words! We're thrilled to keep you rolling smoothly! 🚗✨ Remember, we’re always here to ensure your ride is as happy as you are. Keep visiting us for expert care! #CustomerSatisfaction #AutoCare
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We love making your car cool again! ❄️ Thank you for trusting us to diagnose your AC issue; we strive for honesty and speed! We're thrilled to have you back anytime! 🚗💨 #CustomerSatisfaction #AutomotiveExperts
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We're revved up to hear your kind words! 🚗💨 Our team truly loves keeping your ride in tip-top shape! Thanks for trusting us with your auto needs. Remember, we're here for all your squeaks and clicks! 🔧✨ #AutoExperts #CustomerAppreciation
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?? Big thanks for the shout-out! Nick and Ryan will keep your ride running like a dream. Who needs superheroes when you have our amazing team? ? We appreciate your support! #AutomotiveExperts #BestTeamEver
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Thank you for the kind words! We're thrilled to hear you've trusted us with your Audi for years. ?✨ Keep those wheels turning, and we'll keep it rolling smoothly! #AutomotiveExperts #CustomerAppreciation
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We're thrilled to hear that we hit the brakes on your car troubles so quickly! ?✨ Clear communication and budget-friendly fixes are our jam. We're ready to keep your wheels turning whenever you need! #AutomotiveExperts #CarCareMagic
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?? Big shoutout to our amazing team, Nick and Ryan! We're thrilled you love visiting us for all your car needs. Your trust fuels our passion! Thanks for choosing Automotive Experts. See you on your next ride! ?️ #CarCare #Teamwork
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Thanks for your fantastic review! ?✨ We're thrilled our team is not just giving your car a tune-up but also plotting its future adventures! ?️ It's all about keeping you and your ride road-ready. Until next time! #AutomotiveExperts #CarCare
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?✨ Thank you for trusting us with your family fleet! We're thrilled to keep all four of your cars running smoothly. Ryan, Nick, and the team are blushing! ? Here’s to many more miles together! #AutomotiveExperts #FamilyFriendlyService
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Thanks for the awesome review! ?✨ We're thrilled you trust us with your vehicle needs—especially when it comes to warranty work! We're like your car's best friend, always ready to lend a helping hand. ? #AutoExperts #TrustyMechanics
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Thanks for the awesome review! We love when our diagnostic skills shine brighter than the check engine light ??. Thanks for trusting us—neighborly recommendations are the best! See you soon for that fix! #AutomotiveExperts #CustomerCare
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Thanks for the kind words! ?? We're thrilled to hear we nailed the diagnosis and kept your wallet happy! It's great when neighbors recommend us; we must be doing something right! ? See you soon for the fix! #AutomotiveExperts #CustomerSatisfaction
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Thank you for your "so perfect" review! ? We're thrilled to have your ride running like a dream. Your satisfaction fuels our drive (pun intended)! Keep cruising, and remember—your car deserves the best! ?? #AutomotiveExperts #PerfectService
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We appreciate your fantastic review! ?? A quick oil change doesn’t have to come with a side of snooze! We’re thrilled to keep things friendly and welcoming for everyone. Here’s to many more years of smooth rides together! #AutomotiveExperts #OilChangePros
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Thanks for the love! ?? We always aim to keep you rolling swiftly while making your experience smooth. Because who likes waiting when you could be driving? ? #AutomotiveExperts #QuickService
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? Thank you for the kind words! We're thrilled you enjoyed our speedy and wallet-friendly service! We strive to keep things running smoothly—just like your car! ?? #CustomerAppreciation #AutomotiveExperts
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We appreciate the kind words! ?? We're here to keep your car in top shape without sending your budget into the stratosphere! Thanks for trusting us! #AutomotiveExperts #AffordableCare
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We're revving up with excitement hearing how much you love our service! ?? Nick and Ryan are here to steer you in the right direction every time. Thanks for the thumbs up! ? You've got great taste! #CustomerLove #AutoExperts
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