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Automotive Instincts

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,579 Reviews)
97
Write a Review
Schedule Appointment

Score Details

5 stars
93%
4 stars
4%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
5.0
ReScore™ Average
97
Net Promoter Score ®

Business Details

About

We service and repair Honda, Lexus, Toyota and Acura vehicles. Most other Japanese cars are also serviced and maintained by Automotive Instincts. All work is unconditionally guaranteed. We care and we do our best to show it. We strive for 100% customer satisfaction. Please let us know how we are doing. Visit us at our Woodland Hills or We service and repair Honda, Lexus, Toyota and Acura vehicles. Most other Japanese cars are also serviced and maintained by Automotive Instincts. All work is unconditionally guaranteed. We care and we do our best to show it. We strive for 100% customer satisfaction. Please let us know how we are doing. Visit us at our Woodland Hills or Northridge location. ...more

Categories
Auto Repair, Import Auto Repair, Toyota Dealer
Contact
(818) 883-4172
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Pacific Time (Us & Canada)
19831 Ventura Blvd Woodland Hills, CA 91364-2627
Get Directions
Automotive Instincts' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,579 Reviews)
Write a Review
Recent Reviews
DW
Dan W.
Woodland Hills, CA
Toyota C-HR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
Category: Service
Dan said they do great work.
Recommended
BK
Bill K.
Camarillo, CA
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
Category: Service
Bill said they are they are the best in the business for what they do.
Recommended
AG
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ALEX G.
Woodland Hills, CA
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Trustworthy, with friendly service.
These guys are super nice, and have definitely earned my trust.
When you find a mechanic you like and trust, you stick with them.
Been coming to Automotive Instincts for about ten years now.
Verified Customer
Woodland Hills, CA
Lexus ES 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
As ever, great service!
I have used Automotive Instincts for nearly 30 years and I wouldn't use any place else. I trust Tom and his team and know that I'm getting the best possible service at a reasonable price.
JN
James N.
Woodland Hills, CA
Honda Civic Cpe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2025
verified customerVerified Customer
Category: Service
James said the pricing was expensive.
Recommended
LC
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LARRY C.
Thousand Oaks, CA
Lexus NX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Great service as usual
Glad I found AI. Going to a Lexus dealership for service is like swimming with the sharks. Prompt service and they have the golf channel in the lounge :)
PG
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PHIL G.
Simi Valley, CA
INFINITI I35
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Service at Automotive Instincts is consistently excellent!
Both Tom and Gered are excellent service advisors. All automotive work is always performed in a professional fashion and on a timely basis. I recommend Automotive Instincts without reservation.
NR
Nancy R.
Woodland Hills, CA
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
Category: Service
Nancy stated they are very honest and she trusts their work. She recommends their business all the time.
Recommended
PS
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PAM S.
Tarzana, CA
Mazda Mazda6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
EXCEPTIONAL IN EVERY WAY!
I have been taking my 1999 Toyota Camry to Automotive Instincts since I moved to Tarzana in 2010. I can always count on Tom and Jarrod to fix any problem and keep my car in great working condition. They are honest, reliable, efficient, and personable. I just got a 2017 Mazda and will rely on them to maintain it as well. My husband also has his Acura serviced by them.
JS
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JORAM S.
Woodland Hills, CA
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
NOBODY TOUCHES MY CARE EXCEPT FOR TOM AND JARROD
30 years with these guys, what do I buy them for this wedding anniversary?
GR
Greg R.
Canoga Park, CA
Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
Category: Service
Greg said they're certified mechanics, they communicate well and they explain the situation with the vehicle. They're timely, the vehicle is ready when they say it will be, and they're pleasant and honest.
Recommended
JS
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JEFF S.
Encino, CA
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Safety First !
They diagnosed a power-steering issue and told me my options including replacing the entire system. For safety reasons I opted for the replacement which they did in one day . They also updated all systems that are married to the PS unit plus some extras. EXCELLENT SERVICE !
Jeff
MC
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MARIA C.
Woodland Hills, CA
Lexus ES 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
As ever, outstanding service!
I have been using Automotive Instincts for 25+ years and would never go elsewhere. Knowledgeable, trustworthy and fair, I highly recommend them and appreciate the honesty and care that they've always exhibited.
MM
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MIMI M.
Woodland Hills, CA
Honda Accord Sdn
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Excellent Service
I completely trust Tom and his mechanics with my car. Tom and his son Jarod are reliable and professional. We've been bringing our cars here since the 1980's when Bruce opened this shop. When Bruce sold it to Tom. The service was still excellent. Has been that way ever since. Thank you Tom, Jarod and the mechanics for taking such great care of our cars for all these years.
BY
Bartef Y.
Tarzana, CA
Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
Category: Service
Bartef said he was satisfied with the good service.
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