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Automotive Instincts

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(2,645 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
96
Net Promoter Score ®

Business Details

About

Japanese Auto Repair-Service in Northridge and Woodland Hills, Honda,Toyota, Lexus, Acura, Nissan, Infiniti and more Japanese Auto Repair-Service in Northridge and Woodland Hills, Honda,Toyota, Lexus, Acura, Nissan, Infiniti and more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(818) 349-5900

Business Hours

Mon
8:00 AM - 4:00 PM
Tue
8:00 AM - 4:00 PM
Wed
8:00 AM - 4:00 PM
Thu
8:00 AM - 4:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
8602 Lindley Ave Northridge, CA 91325-3318
Automotive Instincts' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(2,645 Reviews)

Verified Customer
Chatsworth, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2025
verified customerVerified Customer
10
Great
It was great. Repairs were clearly explained. Estimate was right on. Staff was nice as always. Repairs were done on time.
Steve S. from Automotive Instincts responded on 03/19/2025 09:35 AM

We appreciate your positive feedback! It sounds like the stars aligned perfectly for your repair experience—clear explanations, accurate estimates, and a timely finish. It’s great to know our team made a positive impression! If your vehicle ever needs some more TLC, you know where to find us. Safe travels on the road ahead!


AC
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Anibal C.
Van Nuys, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
10
The Best
This bunch is the best experience in an auto shop. Dealer included, to take care of my ACURA. Straight forward. Honest. Fair Pricing. Appointments are on time and timeline for work as promised.
Steve S. from Automotive Instincts responded on 03/17/2025 09:34 AM

We're glad to hear you had such a fantastic experience with us! It sounds like we hit all the right notes to keep your Acura in tip-top shape. Straightforward, honest, and fair pricing – it's like the holy trinity of auto service. And we like to think that keeping appointments on time is our way of saying we respect your schedule as much as we respect your ride. Here's to many more smooth journeys ahead!


RL
RICHARD L.
Encino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
1st class
1st class
Steve S. from Automotive Instincts responded on 03/14/2025 09:35 AM

We appreciate your concise and powerful review! It’s fantastic to hear that you had a first-class experience with us. We're always aiming for the top shelf in customer service and quality, so it's great to know we're hitting the mark. If there’s anything more we can do to keep you riding high, just let us know!


Verified Customer
Northridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Good Review
They are good mechanics and reasonable.
Steve S. from Automotive Instincts responded on 03/13/2025 09:35 AM

We really appreciate you taking the time to share your experience! It’s great to hear you found our mechanics to be both skilled and reasonably priced. After all, we believe that quality work shouldn’t require you to take out a second mortgage. If you ever need assistance again, we’re here to help!


KP
KELLY P.
Northridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
Honest and responsive
I can not say enough good things about Automotive Instincts. They go above and beyond with their customer service: always call, always follow up with what is happening with your car. They are thorough, honest and willing to answer any questions you may have. I have trusted my cars with them for almost 20 years and have never been disappointed with the service and care I have received.
Steve S. from Automotive Instincts responded on 03/12/2025 09:35 AM

We appreciate your fantastic feedback and the trust you've placed in us over the years! It sounds like we’ve become your automotive confidants – like the reliable friend who never fails to remind you when it’s time for a tune-up. We're glad to hear that our team has been able to keep your cars purring and your questions answered. Here's to many more years of keeping your vehicles in top shape!


WF
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WAYNE F.
Valencia, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
5 Star service!
Have been doing business with them for nearly 50 years! They are the best and most trusted auto repair!
Steve S. from Automotive Instincts responded on 03/12/2025 09:35 AM

It’s fantastic to hear from a loyal customer with such a long history with us! Fifty years is a major milestone, and we appreciate you taking the time to share your experience. We strive to provide top-notch service, so it’s great to know we’ve made a trusted partner out of you. Here’s to many more years of keeping your vehicle in tip-top shape together—because good auto repair is like a fine wine, it only gets better with age!


LR
LOUIS R.
Encino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
Today's tire issue
I trust Edwin and Danny. That says alot in this industry.
Steve S. from Automotive Instincts responded on 03/06/2025 09:35 AM

It's great to hear that you have such trust in Edwin and Danny. In an industry where trust can sometimes feel as rare as a unicorn sighting, it's refreshing to know we've got you covered. Your confidence means a lot, and we'll continue to make sure that trust is well-placed. Here's to many more successful car adventures together!


RB
ROSALEE B.
Granada Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Really good
It was really good really helpful
Steve S. from Automotive Instincts responded on 03/02/2025 09:35 AM

We’re glad to hear that you found our service helpful! It's always our goal to make sure you have a smooth experience. If there’s more we can do to keep things rolling, just give us a shout. Safe travels ahead!


RH
ROBERTO H.
Northridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Always great and reliable service.
Thank you.
Steve S. from Automotive Instincts responded on 03/01/2025 09:36 AM

We appreciate your brief but heartfelt note! Sometimes, less is more, and your gratitude speaks volumes. If there’s anything specific you’d like to share about your experience, we’re all ears. Drive safe and enjoy the road ahead!


Verified Customer
Northridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Great service
Very nice service people who know their stuff.
Steve S. from Automotive Instincts responded on 03/01/2025 09:36 AM

We really appreciate your feedback about our service team! It's great to hear you found them knowledgeable and friendly. We pride ourselves on having staff who are not only well-informed but also love sharing their expertise. If you have any more questions or need assistance in the future, don't hesitate to reach out!


ER
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EDWARD R.
Northridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
9
Good to Go
Whenever I get work done on my car here I'm always happy with the results. They got my car repaired and back on the road the same day, which is always nice.
Steve S. from Automotive Instincts responded on 02/28/2025 09:35 AM

It’s fantastic to hear that you are consistently satisfied with our work! Getting a car back on the road in one day is like a speed-dating event for vehicles—quick and efficient. We're glad to keep your wheels turning smoothly. If you ever need assistance again, we’ll be ready to step right up. Safe travels!


JM
JEANETT M.
Northridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
5000 mile service
I received excellent and timely servicing !Very nice staff
Steve S. from Automotive Instincts responded on 02/27/2025 09:35 AM

We're delighted to hear that you enjoyed the excellent and timely servicing! It sounds like our staff made a great impression, and we're glad to know they were nice; we like to think of them as the friendly faces of automotive wizardry. Your support means a lot to us, and we’re always here to keep your vehicle in top shape!


PA
PATRICIA A.
Northridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
First visit to Steve's shop , Edwin was very professional knowledgeable great experience Thank you
This was my first visit to Steve's shop , good service very professional knowledgeable Edwin was the employee who helped me would definitely return for additional service repairs
Steve S. from Automotive Instincts responded on 02/23/2025 09:34 AM

We appreciate your feedback and are glad to hear that your first visit to our shop was a positive one. It sounds like Edwin made quite an impression, which isn’t too surprising—he’s got the kind of knowledge that could impress even a seasoned car enthusiast! We're looking forward to helping you out with any future service needs, and remember, we’re always here for your automotive adventures.


MS
MARIA S.
Northridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Maintenance service
Automotive Instinct has been my go to shop to take care of my car's maintenance. Personnels have always been transparent with regards to their services. This is actually my 3rd review and i have never changed my impression with the auto shop! 😊
Steve S. from Automotive Instincts responded on 02/23/2025 09:34 AM

It's wonderful to hear that Automotive Instincts has become your car's second home! We strive to keep everything as transparent as a freshly cleaned windshield, so it's great to know our efforts have made a positive impact on your experience. Your loyalty is as valuable as a full tank of gas on a road trip! We appreciate your continued support and look forward to many more maintenance visits together.


DU
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DENNIS U.
Granada Hills, CA
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Honda Service
Another outstanding experience from the Pros at Automotive Instincts. Fast reliable and trustworthy service at competitive pricing. I have been a long time customer (20 + years) - never had an issue.
Steve S. from Automotive Instincts responded on 02/22/2025 09:35 AM

It's fantastic to hear that your experiences with us have been so consistently positive over the past 20 years! We aim to keep things fast, reliable, and trustworthy—kind of like a dependable friend who always knows the best route to avoid traffic. Thank you for being such a loyal customer; we appreciate your trust in us and look forward to continuing to keep your wheels turning smoothly. Here’s to many more years of service!

Service Coupons and Posts
Thanks for the fantastic review! 🚗💨 We’re thrilled to keep you zooming with speedy, friendly service and detailed results. We promise to always make your visit feel like a pit stop at the race track! 🏁 #QuickService #AutomotiveCare
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We're thrilled to have earned your trust for 35 years! 🚗✨ Our team never forgets a pun or a problem to solve! Thanks for steering by Automotive Instincts for all your automotive needs. We appreciate your loyalty! 🙌 #AutoCare #TrustAI
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🚗✨ Thanks for trusting us with your ride for 30 years! We're thrilled to keep your car purring and safe! Regular check-ups are like a spa day for your vehicle. Here's to many more worry-free miles ahead! 🛠️💙 #AutomotiveInstincts #CarCareMatters
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We’re blushing! 😄 Thanks for making us your automotive home sweet home! From routine check-ups to major repairs, we’re thrilled to keep your ride running smoothly. Remember, we’re just a pit stop away when you need us! 🚗💨 #CarCare #CustomerLove
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Thanks for the shoutout! We're glad you got your oil change without any surprises—just good ol' honest service. 🚗💧 Our team is always here to keep your ride running smoothly! 🙌 #AutomotiveInstincts #OilChangePros
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🚗 We love hearing from our loyal customers! Thank you for trusting us with your cars for so many years. We're here to keep you rolling smoothly and reasonably! Your support means the world! 🌟 #CustomerAppreciation #AutomotiveInstincts
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We're thrilled to hear you had a fantastic A to Z experience with us! 🚗✨ Huge shoutout to Hidy for delivering high-quality service without breaking the bank! Your wheels will thank us later! 😄 #CustomerAppreciation #AutomotiveInstincts
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Thanks for the awesome review! 🚗💨 We're all about efficient service and honesty – no upselling, just good care for your ride! Thanks for spreading the word about us and Japanese cars! 🌟 #AutomotiveInstincts #CarCareExperts
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We love being your automotive superheroes! ?‍♂️? No appointment? No problem! We're always here to jump-start your day. Thanks for the fantastic review! ? #AutomotiveInstincts #BatteryBoss
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We’re thrilled to hear you can count on us! ?✨ We’ll keep making sure your car gets the superstar treatment on your schedule. Thanks for trusting us with your ride! #AutomotiveInstincts #CarCareDreamTeam
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Thank you for your kind words! We're thrilled to hear you enjoy our service. We're here to keep your ride smooth and your spirits high! ?✨ Your satisfaction fuels our passion! #AutomotiveInstincts #ServiceWithASmile
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? Wow, 20 years! That's like being in a long-term relationship, but with your car! Thank you for your loyalty and trust in our knowledgeable team. We promise to keep your ride happy and running smoothly! ✨? #AutomotiveInstincts #CarCare
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We're revved up by your kind words! ?? Thanks for recognizing our team's dedication and care. Edwin will surely appreciate the shoutout! Keep cruising with confidence! ? #AutoCare #TeamAutomotiveInstincts
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We're thrilled to hear you think we have a great team! ?✨ Like a well-oiled machine, we strive for perfection. Thanks for the shout-out—your kind words are our fuel! ?? #TeamAutomotiveInstincts #CustomerLove
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?✨ We love when our customers find it easy to keep their wheels turning! Fast, reliable service at competitive prices? Sounds like a turbocharged win! Thanks for the kind words! ?? #AutomotiveInstincts #ServiceWithASmile
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We're revved up about your kind words! ?? Thanks for trusting us with your Honda. We promise to keep delivering that top-notch, courteous service you love! Keep cruising with confidence! ? #CustomerLove #AutomotiveInstincts
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We're thrilled to hear you're feeling the love! ? At Automotive Instincts, we believe in personal touches—because who wants to feel like just a number? Come in for smiles and service that'll drive you wild! ?? #CustomerCare #AutoLove
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✨ Wow, we’re blushing! Your trust means the world to us. We're on a mission to keep every Honda and Acura running like a dream ??. Thanks for choosing Automotive Instincts, where auto care is our art! ? #TrustTheExperts #HondaAndAcuraLove
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We’re thrilled to hear you enjoyed your visit! ?? Keeping you updated is our brake-tastic specialty! ? Thanks for trusting us with your car again! We'll keep those wheels aligned and rolling smoothly! ?️ #AutomotiveInstincts #ServiceWithASmile
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?? Thanks a million for the fabulous review! We're thrilled to keep things speedy and friendly! Plus, hydration is key! ?? Come back anytime; we’ll be here with your next complimentary refreshment! #AutomotiveInstincts #CarCareExperts
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We're thrilled to hear that we could get your Q80 running smooth again, despite its critter adventures! ?? It's what we do best—keeping cars happy and rodent-free! Thanks for trusting us! ?✨ #AutomotiveInstincts #CarCareChampions
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Thanks for the awesome review! ?✨ We’re thrilled you had an excellent experience with us. If your car starts asking for more attention, you know where to find us! ?️ #AutomotiveInstincts #CarCareExperts
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Thanks for the kind words! We're thrilled to be your go-to for your Mazda 3! ?? Remember, when it comes to auto care, we don’t just change oil; we change lives (well, maybe just your engine's attitude)! ? #AutoCare #MazdaLove
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We’re thrilled to hear you felt right at home with us! ?? Trust and care are our superpowers, and reasonable prices are just the icing on the cake! Thanks for the love! #AutomotiveInstincts #CarCareHeroes
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Thanks for the fantastic review! We're thrilled to hear you had a great experience and that Heidi worked her magic on those pesky issues. ?✨ Happy customers make our wheels go 'round! #CustomerSatisfaction #AutomotiveExcellence
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We're thrilled to hear you were in and out in a flash! ⏰ Who knew auto maintenance could be this speedy? Thanks for choosing us! We strive to keep you on the move! ?? #BestOfTheBest #AutomotiveInstincts
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?We're grateful to have served you, and for the 5-star review!⭐️ It was no walk in the park, but we're glad we could make it convenient! Looking forward to your next visit! #AutoCare #CustomerSatisfaction
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Hey there! ? Thanks a ton for being a part of the Automotive Instincts family! ? Our team is thrilled you had a fantastic experience. We can't wait to provide many more years of top-notch service! #AutoMaintenance #HappyCustomers
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? Thank you for the generous 5-star review, Amos! We're thrilled you found our service writer helpful and honest. We're working on reducing the wait time for appointments, so bear with us! #CustomerAppreciation #HonestService
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? Thanks for the awesome review! We're thrilled to hear that you had a great experience with Edwin. We'll be sure to pass along your kind words to him. ?? #CustomerAppreciation #FiveStarService
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? We're thrilled to have earned your trust! Thank you for the kind words and for recommending us. We're always here to keep you rolling smoothly! ? #CustomerAppreciation #AutoExperts
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? We're over the moon about your amazing review! Thanks for being a part of our family for 30 years. We're thrilled to have your trust and recommendations. ? #CustomerAppreciation #AutoMaintenance
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Thanks for the stellar review! ? We're thrilled to hear that you had a great experience with us. We take pride in our honest, competent service and our friendly staff. We appreciate the support! #CustomerAppreciation #AutoMaintenance
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Hey there, Jeff! ? We're thrilled to hear that Scott and Edwin took great care of you! Thanks for the shoutout and for being part of the Automotive Instincts family! ? #CustomerAppreciation #AutoExperts
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Thanks for the awesome review, David!? We're thrilled to hear that you had a great experience with us. We'll keep the good vibes and affordable prices coming your way! #CustomerSatisfaction #AutoCare
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Thanks for the 5-star review, David! We're glad we could save you from the DIY headache and get your Honda Civic back on the road. Your satisfaction is our fuel! ?? #HappyCustomer #AutoCare
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? Thank you for the epic review! We thrive on solving immediate issues, keeping you in the loop, and delivering transparent pricing. We can't wait to have you back! #CustomerAppreciation #AutoMaintenance
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? Thanks for the 5-star review! We're thrilled to be of service and appreciate your kind words. Our team is always striving to go above and beyond for our customers! ? #CustomerSatisfaction #AutomotiveExcellence
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Hey there, Carolyn! ? Thanks a million for your unwavering support and trust in our services. We're thrilled to have kept your wheels rolling for over 30 years! Here's to many more years of smooth rides! #CustomerAppreciation #AutoMaintenance
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? Thank you for the detailed review! We're thrilled to have earned your trust. From Heidi's booking magic ? to Edwin's diagnostic wizardry ?, we've got your back. See you next time! #CustomerSatisfaction #AutoCare
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Hey there! Thanks for the awesome review! We're thrilled to hear you had a top-notch experience with us. ?? Your feedback means the world to us! #CustomerSatisfaction #AutomotiveExcellence
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Thanks for making us your 1st pit stop, Don! We're glad the 'real humans' at Automotive Instincts left a lasting impression. Looking forward to servicing your Hyundai again! ?? #CustomerSatisfaction #AutoMaintenance
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Hey there, Pam! ?? We're thrilled to hear that we could keep you and your car on track with a smile! Heidi and the entire team at Automotive Instincts appreciate your kind words. Thanks for the love! #HappyCustomers #AutoCare
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Thanks for the love, Heidi! ? We're thrilled to be your go-to for the last 7 years and help prep your Camry for its adventures. Safe travels! #CustomerAppreciation #AutomotiveInstincts
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Thanks for the 5-star review! ? Delighted to hear we could meet your deadline and exceed your expectations. We appreciate your trust and look forward to serving you again! #QualityService #CustomerSatisfaction
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Thank you for the amazing review, Oscar! ? We're thrilled to be your go-to for auto care, and we're here to keep your vehicle running smoothly for many more years to come! ? #CustomerAppreciation #AutoCare
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We're thrilled you appreciate our old-school values! ?? Thanks for recognizing our honesty and integrity! #TraditionalValues #5StarReview
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? Thanks for the 5-star review, Nitin! ? We appreciate your kind words and we're thrilled to hear that you loved our exceptional service and follow up! ?? #CustomerAppreciation #AutomotiveInstincts
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Hey there, Gary! Thanks for choosing Automotive Instincts for your car care needs. We're thrilled to be your go-to after the dealership. ?? #CustomerSatisfaction #AutoCare
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? Thank you for the outstanding review! We’re thrilled to hear about your positive experience. Looking forward to seeing you at your next service! ? #CustomerAppreciation #ReliableService
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????? Thank you for choosing Automotive Instincts for your timing belt replacement and oil change! We're thrilled to have met your expectations. Your trust means the world to us! ?? #AutomotiveInstincts #Northridge
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? Thank you for the amazing review! ? We're thrilled to have saved you money while providing top-notch service. ?? We're here for all your automotive needs. ?? #CustomerForLife #HonestService #Northridge
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Thank you for the ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you had a great experience with our service and quality work. ?? #AutomotiveExcellence #CustomerSatisfaction #Northridge
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? Thank you for the amazing 5-star review! ? We're thrilled to have been your go-to for 40 years! ?? We appreciate your loyalty and continued trust in our team. ? #AutomotiveInstincts #CustomerAppreciation #Northridge
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? Thank you for your review! We're glad to hear that you had a great experience with our service. ⏰ We appreciate your support! #HappyCustomers #GreatService #AutomotiveInstincts
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