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Automotive Instincts

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(2,624 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
96
Net Promoter Score ®

Business Details

About

Japanese Auto Repair-Service in Northridge and Woodland Hills, Honda,Toyota, Lexus, Acura, Nissan, Infiniti and more Japanese Auto Repair-Service in Northridge and Woodland Hills, Honda,Toyota, Lexus, Acura, Nissan, Infiniti and more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(818) 349-5900

Business Hours

Mon
8:00 AM - 4:00 PM
Tue
8:00 AM - 4:00 PM
Wed
8:00 AM - 4:00 PM
Thu
8:00 AM - 4:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
8602 Lindley Ave Northridge, CA 91325-3318
Automotive Instincts' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(2,624 Reviews)

CO
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CHRIS O.
Canoga Park, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Service that never fails 10.0!
Highly recommended service >>> fast, all as promised, great communication, very friendly, clean, pleasure to pay price honest price.
Steve S. from Automotive Instincts responded on 02/12/2025 01:39 PM

It’s fantastic to hear that you had such a positive experience with our service! We always aim to deliver results faster than a caffeine-fueled car on race day, and it sounds like we hit the mark. Great communication is key—it's just as important as having enough oil in the engine. We appreciate your support and are glad you found the pricing to be as honest as a mechanic can get! Your recommendation means a lot to us. Drive safely!


SS
STEPHANIE S.
North Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Automotive Repair You Can Trust
It is a luxury to have (and to have had) over five years of honest, trustworthy, professional, and outstanding automotive repair services from the team at Automotive Instincts, especially Edwin! They have kept all my cars, old (20+ years) and new in excellent condition. When I think about moving, I factor in finding another automotive repair shop and, in part, never want to leave. Automotive Instincts is THAT good.
Steve S. from Automotive Instincts responded on 02/12/2025 01:40 PM

It's great to hear that you have had such a solid five years with our team! Having a go-to automotive repair shop is like finding a reliable mechanic superhero, ready to swoop in and save the day, whether your car is vintage or fresh off the lot. We're glad that Edwin and the crew have been able to keep your vehicles in tip-top shape—talk about an automotive wellness program! If you ever do decide to move, remember that we aim to be the kind of shop people wish they'd taken with them. Here’s to many more years of keeping those wheels turning smoothly!

Steve Summers

Owner  818-349-5900

CE
CLIFF E.
Simi Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Great service and quick turn around
They looked at a few things I had presented to them, and they got it done the same day. Very happy.
Steve S. from Automotive Instincts responded on 02/12/2025 09:34 AM

It's fantastic to hear that your service was handled swiftly and effectively. There's nothing quite like the satisfaction of seeing your car problems solved on the same day! We're glad we could make your experience a pleasant one. Your happiness is our fuel!


BT
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BETSY T.
Chatsworth, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Wonderful as usual even with short notice
I called short notice to have a headlight replaced. Even though I didn’t get there tol almost closing time, they were able to do the work as soon as I arrived.

The service writers are always great and usually can accommodate my crazy schedule.

We have been using AI for almost 20 years.
Steve S. from Automotive Instincts responded on 02/12/2025 09:34 AM

It's wonderful to hear that you've been a loyal customer for almost two decades! We're glad our team was able to work their magic on such short notice and fit you in before closing time. It's like a pit stop, but for headlights! We always strive to accommodate those crazy schedules — it's what keeps the wheels turning. Your continued trust in us means a lot. Here’s to many more smooth rides together!


Verified Customer
Encino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Amazing customer service
Honest. Trustworthy. Definitely would recommend.
Steve S. from Automotive Instincts responded on 02/09/2025 09:36 AM

We appreciate your glowing recommendation! It’s always great to hear that our efforts to maintain honesty and trustworthiness stand out. If only we could do the same for your car repair bills! We look forward to keeping your automotive instincts sharp.


RA
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REISA A.
Northridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
service
excellent service
Steve S. from Automotive Instincts responded on 02/09/2025 09:35 AM

It's fantastic to hear that you had an excellent experience with our service! We aim to make every visit as smooth as a well-oiled machine. Your positive feedback gives us the fuel to keep driving forward. If there's anything else you'd like to share about your visit, we're all ears!


LR
LOIS R.
Winnetka, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Auto repair
They are very polite. They told me exactly what they needed to do and how much it would cost. i thought what they did to my car the price was reasonable. I would recommend them
Steve S. from Automotive Instincts responded on 02/06/2025 09:36 AM

We appreciate you taking the time to share your experience with us. It’s great to hear that our team was polite and provided you with clear information about the service and costs. We aim to keep things as transparent as a freshly washed windshield! Your recommendation means a lot, and it’s always a pleasure to assist customers like you. Happy driving!


RS
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ROBERT S.
Chatsworth, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
9
Always Dependable
Best available Honda Service
Steve S. from Automotive Instincts responded on 02/06/2025 09:36 AM

We appreciate your enthusiasm for our Honda service! It's wonderful to hear that you found it to be the best available. We always strive to provide a top-notch experience, and your feedback is the fuel that keeps our engines running smoothly. If you have any more needs or questions, feel free to reach out. Happy driving!


HS
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HASNAIN S.
Northridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Very courteous, professional, thorough
The staff is great and the service is professional. They are thorough and communicate very clearly. The pick up & drop off service is so helpful for those of us who don’t have other options during work hours.
Steve S. from Automotive Instincts responded on 02/05/2025 09:35 AM

We're pleased to hear that our staff made a positive impression with their professionalism and clear communication! It sounds like the pick-up and drop-off service was a real game-changer for your schedule. We're just glad we could help make your automotive experience a little less chaotic and a lot more convenient. If your vehicle needs anything else, we're here to keep things running smoothly!


RS
Ronald S.
Northridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
Category: Service
Ronald said it was wonderful.
Recommended
Steve S. from Automotive Instincts responded on 12/20/2024 09:36 AM

We appreciate your feedback and are delighted to hear you had a wonderful experience with us! It sounds like everything ran smoother than a well-oiled engine. If you have any specific highlights you'd like to share, we’re all ears! Your satisfaction is our fuel, and we look forward to keeping you in the fast lane.


CA
CARLOS A.
Newhall, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Thank you for your help! / Oil change
My experience at Automotive Instincts with an oil change was excellent. This now the fifth time that I get my Honda Accord serviced here and every time has been positive. I always take their recommendations and advice seriously.
Steve S. from Automotive Instincts responded on 12/12/2024 09:35 AM

We're delighted to hear that your oil change experience was up to par—almost like the "seal of approval" from your Honda Accord! It's always a pleasure to serve loyal customers like you, and your trust in our recommendations means a lot. Just think of us as your car's trusted sidekick, ready to keep it running smoothly. Here's to many more successful services in the future!


GG
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GREG G.
Northridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Car repair
Steve is always the best. 40 years doing business
⭐️⭐️⭐️⭐️⭐️
Steve S. from Automotive Instincts responded on 12/12/2024 09:34 AM

We appreciate you taking the time to share your experience! It's always fantastic to hear that a long-standing relationship has been built on solid service. Steve seems to have his skills polished sharper than a freshly waxed car. Here’s to many more years of smooth driving together!


SM
STEVE M.
Northridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
Great service at a cost much less than the dealer
Been coming here for a few years now. Can’t say enough good things. Dealer quoted me $2,631 for various work on my Lexus RC350. AI did the same work for $1,938. That’s a 26% difference.
Steve S. from Automotive Instincts responded on 12/08/2024 09:33 AM

We appreciate you sharing your experience with us! It’s always rewarding to hear that our pricing is a little easier on the wallet. Who knew saving money could feel this good? We're glad we could be your trusty sidekick in keeping that Lexus RC350 in tip-top shape. If you have more adventures planned for your car, we're ready to assist!


SD
SUSAN D.
Woodland Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
Taking care of my car
I started bringing my car to this business about a year ago. The staff is friendly and knowledgeable. Think about the time you spend driving, often with my grandkids in my car, and you want to be sure you’re getting the best service. They are thorough and I feel safe driving.
Steve S. from Automotive Instincts responded on 12/08/2024 09:33 AM

We're delighted to hear that you've found a reliable pit stop for your car! It's fantastic that our team's friendly approach and expertise have earned your trust, especially when precious cargo like grandkids is on board. Safety never goes out of style, just like a well-maintained vehicle. We're here to keep your wheels turning smoothly, ensuring every drive is both enjoyable and secure. If only cars could talk, right? They’d surely share stories of their adventures with you and your grandkids!


AB
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ANGEL B.
Canoga Park, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
Consistency
Thank you guys Scott was excellent and I’m very appreciative of being taken care of the way you guys do. Today was my only day off and I was worried that you might not have time but you guys are always on the money. I love the place I love the service And certainly the attitude is always outstanding. There really isn’t any other place to go not in town you guys got it locked in and I love it. Thank you.
Steve S. from Automotive Instincts responded on 12/06/2024 09:34 AM

It’s fantastic to hear that Scott and the team made such a positive impact during your visit! We aim to keep everything running smoothly, even on those precious days off. Your appreciation for our service and attitude is music to our ears. It's great to know we've locked in a spot in your automotive adventures. We're always here to keep you rolling—one stellar service at a time!

Service Coupons and Posts
Thanks for the shoutout! We're glad you got your oil change without any surprises—just good ol' honest service. 🚗💧 Our team is always here to keep your ride running smoothly! 🙌 #AutomotiveInstincts #OilChangePros
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🚗 We love hearing from our loyal customers! Thank you for trusting us with your cars for so many years. We're here to keep you rolling smoothly and reasonably! Your support means the world! 🌟 #CustomerAppreciation #AutomotiveInstincts
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We're thrilled to hear you had a fantastic A to Z experience with us! 🚗✨ Huge shoutout to Hidy for delivering high-quality service without breaking the bank! Your wheels will thank us later! 😄 #CustomerAppreciation #AutomotiveInstincts
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Thanks for the awesome review! 🚗💨 We're all about efficient service and honesty – no upselling, just good care for your ride! Thanks for spreading the word about us and Japanese cars! 🌟 #AutomotiveInstincts #CarCareExperts
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We love being your automotive superheroes! ?‍♂️? No appointment? No problem! We're always here to jump-start your day. Thanks for the fantastic review! ? #AutomotiveInstincts #BatteryBoss
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We’re thrilled to hear you can count on us! ?✨ We’ll keep making sure your car gets the superstar treatment on your schedule. Thanks for trusting us with your ride! #AutomotiveInstincts #CarCareDreamTeam
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Thank you for your kind words! We're thrilled to hear you enjoy our service. We're here to keep your ride smooth and your spirits high! ?✨ Your satisfaction fuels our passion! #AutomotiveInstincts #ServiceWithASmile
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? Wow, 20 years! That's like being in a long-term relationship, but with your car! Thank you for your loyalty and trust in our knowledgeable team. We promise to keep your ride happy and running smoothly! ✨? #AutomotiveInstincts #CarCare
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We're revved up by your kind words! ?? Thanks for recognizing our team's dedication and care. Edwin will surely appreciate the shoutout! Keep cruising with confidence! ? #AutoCare #TeamAutomotiveInstincts
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We're thrilled to hear you think we have a great team! ?✨ Like a well-oiled machine, we strive for perfection. Thanks for the shout-out—your kind words are our fuel! ?? #TeamAutomotiveInstincts #CustomerLove
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?✨ We love when our customers find it easy to keep their wheels turning! Fast, reliable service at competitive prices? Sounds like a turbocharged win! Thanks for the kind words! ?? #AutomotiveInstincts #ServiceWithASmile
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We're revved up about your kind words! ?? Thanks for trusting us with your Honda. We promise to keep delivering that top-notch, courteous service you love! Keep cruising with confidence! ? #CustomerLove #AutomotiveInstincts
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We're thrilled to hear you're feeling the love! ? At Automotive Instincts, we believe in personal touches—because who wants to feel like just a number? Come in for smiles and service that'll drive you wild! ?? #CustomerCare #AutoLove
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✨ Wow, we’re blushing! Your trust means the world to us. We're on a mission to keep every Honda and Acura running like a dream ??. Thanks for choosing Automotive Instincts, where auto care is our art! ? #TrustTheExperts #HondaAndAcuraLove
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We’re thrilled to hear you enjoyed your visit! ?? Keeping you updated is our brake-tastic specialty! ? Thanks for trusting us with your car again! We'll keep those wheels aligned and rolling smoothly! ?️ #AutomotiveInstincts #ServiceWithASmile
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?? Thanks a million for the fabulous review! We're thrilled to keep things speedy and friendly! Plus, hydration is key! ?? Come back anytime; we’ll be here with your next complimentary refreshment! #AutomotiveInstincts #CarCareExperts
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We're thrilled to hear that we could get your Q80 running smooth again, despite its critter adventures! ?? It's what we do best—keeping cars happy and rodent-free! Thanks for trusting us! ?✨ #AutomotiveInstincts #CarCareChampions
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Thanks for the awesome review! ?✨ We’re thrilled you had an excellent experience with us. If your car starts asking for more attention, you know where to find us! ?️ #AutomotiveInstincts #CarCareExperts
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Thanks for the kind words! We're thrilled to be your go-to for your Mazda 3! ?? Remember, when it comes to auto care, we don’t just change oil; we change lives (well, maybe just your engine's attitude)! ? #AutoCare #MazdaLove
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We’re thrilled to hear you felt right at home with us! ?? Trust and care are our superpowers, and reasonable prices are just the icing on the cake! Thanks for the love! #AutomotiveInstincts #CarCareHeroes
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Thanks for the fantastic review! We're thrilled to hear you had a great experience and that Heidi worked her magic on those pesky issues. ?✨ Happy customers make our wheels go 'round! #CustomerSatisfaction #AutomotiveExcellence
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We're thrilled to hear you were in and out in a flash! ⏰ Who knew auto maintenance could be this speedy? Thanks for choosing us! We strive to keep you on the move! ?? #BestOfTheBest #AutomotiveInstincts
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?We're grateful to have served you, and for the 5-star review!⭐️ It was no walk in the park, but we're glad we could make it convenient! Looking forward to your next visit! #AutoCare #CustomerSatisfaction
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Hey there! ? Thanks a ton for being a part of the Automotive Instincts family! ? Our team is thrilled you had a fantastic experience. We can't wait to provide many more years of top-notch service! #AutoMaintenance #HappyCustomers
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? Thank you for the generous 5-star review, Amos! We're thrilled you found our service writer helpful and honest. We're working on reducing the wait time for appointments, so bear with us! #CustomerAppreciation #HonestService
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? Thanks for the awesome review! We're thrilled to hear that you had a great experience with Edwin. We'll be sure to pass along your kind words to him. ?? #CustomerAppreciation #FiveStarService
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? We're thrilled to have earned your trust! Thank you for the kind words and for recommending us. We're always here to keep you rolling smoothly! ? #CustomerAppreciation #AutoExperts
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? We're over the moon about your amazing review! Thanks for being a part of our family for 30 years. We're thrilled to have your trust and recommendations. ? #CustomerAppreciation #AutoMaintenance
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Thanks for the stellar review! ? We're thrilled to hear that you had a great experience with us. We take pride in our honest, competent service and our friendly staff. We appreciate the support! #CustomerAppreciation #AutoMaintenance
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Hey there, Jeff! ? We're thrilled to hear that Scott and Edwin took great care of you! Thanks for the shoutout and for being part of the Automotive Instincts family! ? #CustomerAppreciation #AutoExperts
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Thanks for the awesome review, David!? We're thrilled to hear that you had a great experience with us. We'll keep the good vibes and affordable prices coming your way! #CustomerSatisfaction #AutoCare
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Thanks for the 5-star review, David! We're glad we could save you from the DIY headache and get your Honda Civic back on the road. Your satisfaction is our fuel! ?? #HappyCustomer #AutoCare
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? Thank you for the epic review! We thrive on solving immediate issues, keeping you in the loop, and delivering transparent pricing. We can't wait to have you back! #CustomerAppreciation #AutoMaintenance
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? Thanks for the 5-star review! We're thrilled to be of service and appreciate your kind words. Our team is always striving to go above and beyond for our customers! ? #CustomerSatisfaction #AutomotiveExcellence
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Hey there, Carolyn! ? Thanks a million for your unwavering support and trust in our services. We're thrilled to have kept your wheels rolling for over 30 years! Here's to many more years of smooth rides! #CustomerAppreciation #AutoMaintenance
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? Thank you for the detailed review! We're thrilled to have earned your trust. From Heidi's booking magic ? to Edwin's diagnostic wizardry ?, we've got your back. See you next time! #CustomerSatisfaction #AutoCare
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Hey there! Thanks for the awesome review! We're thrilled to hear you had a top-notch experience with us. ?? Your feedback means the world to us! #CustomerSatisfaction #AutomotiveExcellence
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Thanks for making us your 1st pit stop, Don! We're glad the 'real humans' at Automotive Instincts left a lasting impression. Looking forward to servicing your Hyundai again! ?? #CustomerSatisfaction #AutoMaintenance
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Hey there, Pam! ?? We're thrilled to hear that we could keep you and your car on track with a smile! Heidi and the entire team at Automotive Instincts appreciate your kind words. Thanks for the love! #HappyCustomers #AutoCare
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Thanks for the love, Heidi! ? We're thrilled to be your go-to for the last 7 years and help prep your Camry for its adventures. Safe travels! #CustomerAppreciation #AutomotiveInstincts
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Thanks for the 5-star review! ? Delighted to hear we could meet your deadline and exceed your expectations. We appreciate your trust and look forward to serving you again! #QualityService #CustomerSatisfaction
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Thank you for the amazing review, Oscar! ? We're thrilled to be your go-to for auto care, and we're here to keep your vehicle running smoothly for many more years to come! ? #CustomerAppreciation #AutoCare
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We're thrilled you appreciate our old-school values! ?? Thanks for recognizing our honesty and integrity! #TraditionalValues #5StarReview
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? Thanks for the 5-star review, Nitin! ? We appreciate your kind words and we're thrilled to hear that you loved our exceptional service and follow up! ?? #CustomerAppreciation #AutomotiveInstincts
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Hey there, Gary! Thanks for choosing Automotive Instincts for your car care needs. We're thrilled to be your go-to after the dealership. ?? #CustomerSatisfaction #AutoCare
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? Thank you for the outstanding review! We’re thrilled to hear about your positive experience. Looking forward to seeing you at your next service! ? #CustomerAppreciation #ReliableService
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????? Thank you for choosing Automotive Instincts for your timing belt replacement and oil change! We're thrilled to have met your expectations. Your trust means the world to us! ?? #AutomotiveInstincts #Northridge
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? Thank you for the amazing review! ? We're thrilled to have saved you money while providing top-notch service. ?? We're here for all your automotive needs. ?? #CustomerForLife #HonestService #Northridge
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Thank you for the ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you had a great experience with our service and quality work. ?? #AutomotiveExcellence #CustomerSatisfaction #Northridge
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? Thank you for the amazing 5-star review! ? We're thrilled to have been your go-to for 40 years! ?? We appreciate your loyalty and continued trust in our team. ? #AutomotiveInstincts #CustomerAppreciation #Northridge
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? Thank you for your review! We're glad to hear that you had a great experience with our service. ⏰ We appreciate your support! #HappyCustomers #GreatService #AutomotiveInstincts
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