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Automotive Instincts

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(2,660 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
96
Net Promoter Score ®

Business Details

About

Japanese Auto Repair-Service in Northridge and Woodland Hills, Honda,Toyota, Lexus, Acura, Nissan, Infiniti and more Japanese Auto Repair-Service in Northridge and Woodland Hills, Honda,Toyota, Lexus, Acura, Nissan, Infiniti and more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(818) 349-5900

Business Hours

Mon
8:00 AM - 4:00 PM
Tue
8:00 AM - 4:00 PM
Wed
8:00 AM - 4:00 PM
Thu
8:00 AM - 4:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
8602 Lindley Ave Northridge, CA 91325-3318
Automotive Instincts' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(2,660 Reviews)

KK
KAREN K.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Annual visi
They take excellent care of my 2008 Honda. They repair what is needed but never have me authorize unneeded repairs. I can trust their honesty.
Steve S. from Automotive Instincts responded on 04/19/2025 09:36 AM

It's great to hear that your 2008 Honda is in such good hands! Trust is worth its weight in gold, especially when it comes to car repairs. We're dedicated to making sure you only pay for what's necessary, and it sounds like we've hit the mark. If your trusty Honda ever develops a personality, we'll make sure it's a good one!


MO
MARIE O.
Reseda, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
Danny is the besr
Excellent explanation and explanation from Danny
Steve S. from Automotive Instincts responded on 04/16/2025 09:35 AM

We appreciate your feedback! We're glad to hear that Danny provided excellent explanations. It sounds like he’s found a way to turn auto jargon into understandable language – it's a talent not everyone has! If you have any more questions or need further assistance, feel free to reach out.


JL
JAMES L.
Northridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Excellent Trustworthy Service
Automotive Instincts is the #1 repair service for Japanese cars, the only shop you should call. They are honest, they do top-notch work for a fair price, they communicate well and they don't hard-sell you. Highly recommended!
Steve S. from Automotive Instincts responded on 04/12/2025 09:42 AM

We appreciate you taking the time to share your experience! It’s great to hear that you found our services spot on for your Japanese ride. Honesty and communication are key in this industry, and we’re glad those values resonated with you. We’ll keep striving to be your go-to shop for all things automotive, minus the hard sell tactics—because who needs that pressure? Your recommendation means a lot to us and fuels our passion for top-notch service. Keep those wheels turning smoothly!


ED
ELENA D.
Woodland Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Great service
Service provided was explained thoroughly with great customer service!
Steve S. from Automotive Instincts responded on 04/12/2025 09:42 AM

It's fantastic to hear that you found the service informative and that customer service hit the mark! We aim to make sure our customers are well-informed and feel valued. If you have any further questions or need assistance, feel free to reach out—no question is too small. Happy driving!


BP
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BOB P.
Northridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Great personal service you can trust
After covid we went back to the dealership for our service what a mistake! Rip off city! I promised my self never to return. I remembered the great service at automotive Instincts on my honda. We returned and they are fantastic and trustworthy! Were back and never leaving again !
Steve S. from Automotive Instincts responded on 04/11/2025 09:36 AM

It's great to hear you found your way back to Automotive Instincts after that less-than-ideal experience at another dealership. We completely understand the hesitation that comes after being let down, but we're here to prove that great service is not just a distant memory! We're all about keeping things trustworthy and fantastic, just like your Honda deserves. Here’s to smoother rides and solid service - we’re delighted to have earned your loyalty!


AB
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ANGEL B.
Canoga Park, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Totally satisfied
I was pleasantly surprised today when I was told by Edwin who is the man that my charges was so low because last time I was there I was told that my shocks were weak and I was looking at a $735 charge. I turned my car in today and when I picked it up, I was pleasantly surprised by what again the man Edwin saw what’s wrong with the car, and I must say I was pleasantly surprised and will continue to bring my car in to Automotive Instincts this is the best. Thank you guys. You are the best.
Steve S. from Automotive Instincts responded on 04/10/2025 09:35 AM

It sounds like you hit the jackpot with Edwin on your visit! We're glad to hear that you had such a positive experience, and it's always a relief to save some bucks while getting your car back in shape. We aim to keep our customers pleasantly surprised, just like a magician pulling a rabbit out of a hat—only better, because it's your car we're talking about. We look forward to seeing you again for all your automotive needs, as we're always here to help keep those wheels turning.


HS
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HELEN S.
Canoga Park, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Best Auto Shop
We love Automotive Instincts! They are honest, straightforward, and a pleasure to work with. We keep buying Hondas so they can continue being our mechanics!
Steve S. from Automotive Instincts responded on 04/07/2025 09:34 AM

We’re glad to hear you love Automotive Instincts! Honesty and straightforwardness are like the premium gas of customer service – absolutely essential. It’s always a pleasure to know our team is making your Honda journeys smoother. Here’s to many more reliable rides and mechanic visits!


AD
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ANTONIO D.
Reseda, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Prompt and great service.
Always professional and great service.
Steve S. from Automotive Instincts responded on 04/06/2025 09:35 AM

We're glad to hear you found our service professional and top-notch. Our team aims to keep things running smoothly—after all, your vehicle deserves nothing less than a great performance! If there's anything specific you loved or if you have suggestions, we’re all ears. Here’s to more miles ahead!


DH
DAVID H.
Northridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
You can feel it in the drive..
This is where I bring my horse and it always feels refreshed. My horse is a Lexus GS F, and they keep her great. Don't compromise on your horse.
Steve S. from Automotive Instincts responded on 04/05/2025 09:39 AM

We appreciate your unique take on caring for your Lexus GS F! It sounds like you’ve got yourself a real thoroughbred. We're delighted to hear that our services keep your "horse" feeling refreshed and ready to hit the road. After all, every steed deserves a little pampering now and then! If you need anything else for your automotive companion, you know where to find us.


JD
JOSEPH D.
Tujunga, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
9
Finished same day
brought truck with appointment for minor service. Automotive instincts found issue with front brakes and was able to address issue same day. Was the last person in waiting area but vehicle was done thanks Danny, Steve and crew at Automotive INsticts
Steve S. from Automotive Instincts responded on 04/04/2025 09:35 AM

We're glad to hear that our team was able to spot that brake issue and get your truck back on the road the same day. It's always a bit of a surprise when a minor service uncovers a hidden gremlin, but that's what we're here for! A shoutout to Danny, Steve, and the crew for their hard work—sounds like they really delivered a top-notch experience. We appreciate you taking the time to share your thoughts!


TC
TERRY C.
Canoga Park, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Prompt and thorough
Outstanding work ethic and customer service. I know after they service my car it will perform optimally and be 100% safe to drive.
Steve S. from Automotive Instincts responded on 04/04/2025 09:35 AM

We appreciate your feedback! It's great to hear that our team's work ethic and commitment to customer service have made a difference in your experience. Keeping your car running smoothly and ensuring your safety on the road is our top priority. Here's to many more smooth rides ahead!


Verified Customer
Canoga Park, CA
Acura 3.2TL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Repair
Great customer service
Steve S. from Automotive Instincts responded on 04/03/2025 09:36 AM

We appreciate your recognition of our customer service! It’s our team's goal to make your experience as smooth as a freshly waxed car. If you have any more feedback or questions, feel free to reach out. We're here to keep things running smoothly!


RL
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ROB L.
Sylmar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
It was great as always
They are very courteous as always. Got the senior discount without asking. Been going there since 1986.
Steve S. from Automotive Instincts responded on 04/02/2025 09:36 AM

We appreciate you taking the time to share your experience with us! It’s wonderful to hear that our team continues to provide courteous service and that you’ve been a loyal customer since 1986. That’s quite a testament to our long-standing relationship; you must have seen a car or two come and go during that time! We always try to make sure our customers feel valued—especially with those sneak-attack discounts!


MW
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Melody W.
West Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
10
Service with a smile.
I will never take my vehicle anywhere else. A big thank you to everyone.
Steve S. from Automotive Instincts responded on 03/27/2025 09:35 AM

We genuinely appreciate your loyalty and kind words. It's always our goal to provide a top-notch experience, and knowing you've found a home for your vehicle with us brings a smile to our faces. We’ll keep the engines running smoothly for you!


WD
WENDY D.
La Canada Flintridge, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Provided service for my Lexus
Excellent service
Steve S. from Automotive Instincts responded on 03/26/2025 09:35 AM

We're delighted to hear that you had an excellent experience with our service! There's nothing quite like the satisfaction of getting quality care for your vehicle. If our team continues to keep you rolling smoothly, we'll consider that a win! Your support means a lot to us.

Service Coupons and Posts
We’re blushing! 😇 Thank you for the amazing compliment! At Automotive Instincts, we pride ourselves on our professional service. Keep those wheels turning smoothly! 🚗✨ #AutoCare #SanFernandoValley
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A big shoutout to Edwin for delivering top-notch service! 🚗✨ We may not love car troubles, but we’re here to help with reasonable prices and effective solutions, like that trusty CAT shield! 🛡️ Thank you for the kind words! #AutomotiveInstincts #CarCare
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We’re revved up to hear about your amazing experience! 🚗💨 Honesty and professionalism are our fuel! Thank you for the fantastic recommendation. We’re proud to serve the San Fernando Valley! 🌟 #CustomerLove #AutomotiveExcellence
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Thanks for the fantastic review! 🚗💨 We’re thrilled to keep you zooming with speedy, friendly service and detailed results. We promise to always make your visit feel like a pit stop at the race track! 🏁 #QuickService #AutomotiveCare
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We're thrilled to have earned your trust for 35 years! 🚗✨ Our team never forgets a pun or a problem to solve! Thanks for steering by Automotive Instincts for all your automotive needs. We appreciate your loyalty! 🙌 #AutoCare #TrustAI
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🚗✨ Thanks for trusting us with your ride for 30 years! We're thrilled to keep your car purring and safe! Regular check-ups are like a spa day for your vehicle. Here's to many more worry-free miles ahead! 🛠️💙 #AutomotiveInstincts #CarCareMatters
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We’re blushing! 😄 Thanks for making us your automotive home sweet home! From routine check-ups to major repairs, we’re thrilled to keep your ride running smoothly. Remember, we’re just a pit stop away when you need us! 🚗💨 #CarCare #CustomerLove
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Thanks for the shoutout! We're glad you got your oil change without any surprises—just good ol' honest service. 🚗💧 Our team is always here to keep your ride running smoothly! 🙌 #AutomotiveInstincts #OilChangePros
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🚗 We love hearing from our loyal customers! Thank you for trusting us with your cars for so many years. We're here to keep you rolling smoothly and reasonably! Your support means the world! 🌟 #CustomerAppreciation #AutomotiveInstincts
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We're thrilled to hear you had a fantastic A to Z experience with us! 🚗✨ Huge shoutout to Hidy for delivering high-quality service without breaking the bank! Your wheels will thank us later! 😄 #CustomerAppreciation #AutomotiveInstincts
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Thanks for the awesome review! 🚗💨 We're all about efficient service and honesty – no upselling, just good care for your ride! Thanks for spreading the word about us and Japanese cars! 🌟 #AutomotiveInstincts #CarCareExperts
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We love being your automotive superheroes! ?‍♂️? No appointment? No problem! We're always here to jump-start your day. Thanks for the fantastic review! ? #AutomotiveInstincts #BatteryBoss
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We’re thrilled to hear you can count on us! ?✨ We’ll keep making sure your car gets the superstar treatment on your schedule. Thanks for trusting us with your ride! #AutomotiveInstincts #CarCareDreamTeam
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Thank you for your kind words! We're thrilled to hear you enjoy our service. We're here to keep your ride smooth and your spirits high! ?✨ Your satisfaction fuels our passion! #AutomotiveInstincts #ServiceWithASmile
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? Wow, 20 years! That's like being in a long-term relationship, but with your car! Thank you for your loyalty and trust in our knowledgeable team. We promise to keep your ride happy and running smoothly! ✨? #AutomotiveInstincts #CarCare
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We're revved up by your kind words! ?? Thanks for recognizing our team's dedication and care. Edwin will surely appreciate the shoutout! Keep cruising with confidence! ? #AutoCare #TeamAutomotiveInstincts
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We're thrilled to hear you think we have a great team! ?✨ Like a well-oiled machine, we strive for perfection. Thanks for the shout-out—your kind words are our fuel! ?? #TeamAutomotiveInstincts #CustomerLove
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?✨ We love when our customers find it easy to keep their wheels turning! Fast, reliable service at competitive prices? Sounds like a turbocharged win! Thanks for the kind words! ?? #AutomotiveInstincts #ServiceWithASmile
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We're revved up about your kind words! ?? Thanks for trusting us with your Honda. We promise to keep delivering that top-notch, courteous service you love! Keep cruising with confidence! ? #CustomerLove #AutomotiveInstincts
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We're thrilled to hear you're feeling the love! ? At Automotive Instincts, we believe in personal touches—because who wants to feel like just a number? Come in for smiles and service that'll drive you wild! ?? #CustomerCare #AutoLove
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✨ Wow, we’re blushing! Your trust means the world to us. We're on a mission to keep every Honda and Acura running like a dream ??. Thanks for choosing Automotive Instincts, where auto care is our art! ? #TrustTheExperts #HondaAndAcuraLove
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We’re thrilled to hear you enjoyed your visit! ?? Keeping you updated is our brake-tastic specialty! ? Thanks for trusting us with your car again! We'll keep those wheels aligned and rolling smoothly! ?️ #AutomotiveInstincts #ServiceWithASmile
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?? Thanks a million for the fabulous review! We're thrilled to keep things speedy and friendly! Plus, hydration is key! ?? Come back anytime; we’ll be here with your next complimentary refreshment! #AutomotiveInstincts #CarCareExperts
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We're thrilled to hear that we could get your Q80 running smooth again, despite its critter adventures! ?? It's what we do best—keeping cars happy and rodent-free! Thanks for trusting us! ?✨ #AutomotiveInstincts #CarCareChampions
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Thanks for the awesome review! ?✨ We’re thrilled you had an excellent experience with us. If your car starts asking for more attention, you know where to find us! ?️ #AutomotiveInstincts #CarCareExperts
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Thanks for the kind words! We're thrilled to be your go-to for your Mazda 3! ?? Remember, when it comes to auto care, we don’t just change oil; we change lives (well, maybe just your engine's attitude)! ? #AutoCare #MazdaLove
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We’re thrilled to hear you felt right at home with us! ?? Trust and care are our superpowers, and reasonable prices are just the icing on the cake! Thanks for the love! #AutomotiveInstincts #CarCareHeroes
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Thanks for the fantastic review! We're thrilled to hear you had a great experience and that Heidi worked her magic on those pesky issues. ?✨ Happy customers make our wheels go 'round! #CustomerSatisfaction #AutomotiveExcellence
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We're thrilled to hear you were in and out in a flash! ⏰ Who knew auto maintenance could be this speedy? Thanks for choosing us! We strive to keep you on the move! ?? #BestOfTheBest #AutomotiveInstincts
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?We're grateful to have served you, and for the 5-star review!⭐️ It was no walk in the park, but we're glad we could make it convenient! Looking forward to your next visit! #AutoCare #CustomerSatisfaction
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Hey there! ? Thanks a ton for being a part of the Automotive Instincts family! ? Our team is thrilled you had a fantastic experience. We can't wait to provide many more years of top-notch service! #AutoMaintenance #HappyCustomers
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? Thank you for the generous 5-star review, Amos! We're thrilled you found our service writer helpful and honest. We're working on reducing the wait time for appointments, so bear with us! #CustomerAppreciation #HonestService
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? Thanks for the awesome review! We're thrilled to hear that you had a great experience with Edwin. We'll be sure to pass along your kind words to him. ?? #CustomerAppreciation #FiveStarService
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? We're thrilled to have earned your trust! Thank you for the kind words and for recommending us. We're always here to keep you rolling smoothly! ? #CustomerAppreciation #AutoExperts
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? We're over the moon about your amazing review! Thanks for being a part of our family for 30 years. We're thrilled to have your trust and recommendations. ? #CustomerAppreciation #AutoMaintenance
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Thanks for the stellar review! ? We're thrilled to hear that you had a great experience with us. We take pride in our honest, competent service and our friendly staff. We appreciate the support! #CustomerAppreciation #AutoMaintenance
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Hey there, Jeff! ? We're thrilled to hear that Scott and Edwin took great care of you! Thanks for the shoutout and for being part of the Automotive Instincts family! ? #CustomerAppreciation #AutoExperts
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Thanks for the awesome review, David!? We're thrilled to hear that you had a great experience with us. We'll keep the good vibes and affordable prices coming your way! #CustomerSatisfaction #AutoCare
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Thanks for the 5-star review, David! We're glad we could save you from the DIY headache and get your Honda Civic back on the road. Your satisfaction is our fuel! ?? #HappyCustomer #AutoCare
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? Thank you for the epic review! We thrive on solving immediate issues, keeping you in the loop, and delivering transparent pricing. We can't wait to have you back! #CustomerAppreciation #AutoMaintenance
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? Thanks for the 5-star review! We're thrilled to be of service and appreciate your kind words. Our team is always striving to go above and beyond for our customers! ? #CustomerSatisfaction #AutomotiveExcellence
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Hey there, Carolyn! ? Thanks a million for your unwavering support and trust in our services. We're thrilled to have kept your wheels rolling for over 30 years! Here's to many more years of smooth rides! #CustomerAppreciation #AutoMaintenance
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? Thank you for the detailed review! We're thrilled to have earned your trust. From Heidi's booking magic ? to Edwin's diagnostic wizardry ?, we've got your back. See you next time! #CustomerSatisfaction #AutoCare
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Hey there! Thanks for the awesome review! We're thrilled to hear you had a top-notch experience with us. ?? Your feedback means the world to us! #CustomerSatisfaction #AutomotiveExcellence
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Thanks for making us your 1st pit stop, Don! We're glad the 'real humans' at Automotive Instincts left a lasting impression. Looking forward to servicing your Hyundai again! ?? #CustomerSatisfaction #AutoMaintenance
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Hey there, Pam! ?? We're thrilled to hear that we could keep you and your car on track with a smile! Heidi and the entire team at Automotive Instincts appreciate your kind words. Thanks for the love! #HappyCustomers #AutoCare
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Thanks for the love, Heidi! ? We're thrilled to be your go-to for the last 7 years and help prep your Camry for its adventures. Safe travels! #CustomerAppreciation #AutomotiveInstincts
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Thanks for the 5-star review! ? Delighted to hear we could meet your deadline and exceed your expectations. We appreciate your trust and look forward to serving you again! #QualityService #CustomerSatisfaction
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Thank you for the amazing review, Oscar! ? We're thrilled to be your go-to for auto care, and we're here to keep your vehicle running smoothly for many more years to come! ? #CustomerAppreciation #AutoCare
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We're thrilled you appreciate our old-school values! ?? Thanks for recognizing our honesty and integrity! #TraditionalValues #5StarReview
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? Thanks for the 5-star review, Nitin! ? We appreciate your kind words and we're thrilled to hear that you loved our exceptional service and follow up! ?? #CustomerAppreciation #AutomotiveInstincts
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Hey there, Gary! Thanks for choosing Automotive Instincts for your car care needs. We're thrilled to be your go-to after the dealership. ?? #CustomerSatisfaction #AutoCare
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? Thank you for the outstanding review! We’re thrilled to hear about your positive experience. Looking forward to seeing you at your next service! ? #CustomerAppreciation #ReliableService
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????? Thank you for choosing Automotive Instincts for your timing belt replacement and oil change! We're thrilled to have met your expectations. Your trust means the world to us! ?? #AutomotiveInstincts #Northridge
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? Thank you for the amazing review! ? We're thrilled to have saved you money while providing top-notch service. ?? We're here for all your automotive needs. ?? #CustomerForLife #HonestService #Northridge
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Thank you for the ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you had a great experience with our service and quality work. ?? #AutomotiveExcellence #CustomerSatisfaction #Northridge
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? Thank you for the amazing 5-star review! ? We're thrilled to have been your go-to for 40 years! ?? We appreciate your loyalty and continued trust in our team. ? #AutomotiveInstincts #CustomerAppreciation #Northridge
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? Thank you for your review! We're glad to hear that you had a great experience with our service. ⏰ We appreciate your support! #HappyCustomers #GreatService #AutomotiveInstincts
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