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Automotive Instincts

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,586 Reviews)
97
Write a Review
Schedule Appointment

Score Details

5 stars
93%
4 stars
4%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
5.0
ReScore™ Average
97
Net Promoter Score ®

Business Details

About

We service and repair Honda, Lexus, Toyota and Acura vehicles. Most other Japanese cars are also serviced and maintained by Automotive Instincts. All work is unconditionally guaranteed. We care and we do our best to show it. We strive for 100% customer satisfaction. Please let us know how we are doing. Visit us at our Woodland Hills or We service and repair Honda, Lexus, Toyota and Acura vehicles. Most other Japanese cars are also serviced and maintained by Automotive Instincts. All work is unconditionally guaranteed. We care and we do our best to show it. We strive for 100% customer satisfaction. Please let us know how we are doing. Visit us at our Woodland Hills or Northridge location. ...more

Categories
Auto Repair, Import Auto Repair, Toyota Dealer
Contact
(818) 883-4172
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Pacific Time (Us & Canada)
19831 Ventura Blvd Woodland Hills, CA 91364-2627
Get Directions
Automotive Instincts' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,586 Reviews)
Write a Review
Recent Reviews
GP
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GLENN P.
Agoura Hills, CA
Lexus ES 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Thumbs UP!!
Excellent, friendly service. All positive rating!!
LC
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LETICIA C.
Tarzana, CA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Great service and excellent people, keep it up
Excellent work. Nice people and very knowledgeable.
HC
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HEDY C.
Woodland Hills, CA
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Efficient fast, professional
Great work today
Thank you
Hedy Ciani
JN
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JONATHAN N.
Canoga Park, CA
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
ENgine fixed and front brakes
This is my second visit to have work done to my 2016 Kia Soul. Both times were speedy visits, and top quality work was done. Highly recommended, honest dudes.
JK
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JOHN K.
Agoura Hills, CA
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Emergency Brake job
Always friendly and were able to get me in right away, took care of my brakes and had it done that day
BK
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Barry K.
Woodland Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
10
Wonderful experience every time
Brought my Hyundai in for routine maintenance service and replacing my battery. Excellent service per usual. Reasonably priced. Greeted with a smile and left with a smile.
MM
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Mimi M.
Woodland Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
10
I 100% trust these guys!
As I've said before, these guys are honest and 100% trustworthy. My Dad introduced me to this Mechanic in the 1980's. As long as I've owned a Honda, they are the only ones I trust completely with my car. My Mom's 2003 Odyssey as well. Thank you. Tom & Jared and your mechanics for doing an amazing job for keeping my 2005 Honda Accord Coupe running with 230,000 + miles on it.
DW
Dan W.
Woodland Hills, CA
Toyota C-HR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
Category: Service
Dan said they do great work.
Recommended
BK
Bill K.
Camarillo, CA
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
Category: Service
Bill said they are they are the best in the business for what they do.
Recommended
AG
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ALEX G.
Woodland Hills, CA
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Trustworthy, with friendly service.
These guys are super nice, and have definitely earned my trust.
When you find a mechanic you like and trust, you stick with them.
Been coming to Automotive Instincts for about ten years now.
Verified Customer
Woodland Hills, CA
Lexus ES 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
As ever, great service!
I have used Automotive Instincts for nearly 30 years and I wouldn't use any place else. I trust Tom and his team and know that I'm getting the best possible service at a reasonable price.
JN
James N.
Woodland Hills, CA
Honda Civic Cpe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2025
verified customerVerified Customer
Category: Service
James said the pricing was expensive.
Recommended
LC
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LARRY C.
Thousand Oaks, CA
Lexus NX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Great service as usual
Glad I found AI. Going to a Lexus dealership for service is like swimming with the sharks. Prompt service and they have the golf channel in the lounge :)
PG
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PHIL G.
Simi Valley, CA
INFINITI I35
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Service at Automotive Instincts is consistently excellent!
Both Tom and Gered are excellent service advisors. All automotive work is always performed in a professional fashion and on a timely basis. I recommend Automotive Instincts without reservation.
NR
Nancy R.
Woodland Hills, CA
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
Category: Service
Nancy stated they are very honest and she trusts their work. She recommends their business all the time.
Recommended
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