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Avondale Collision and Repair

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,707 Reviews)
-100
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Avondale Collision and Repair is a full service collision repair center, offering a variety of services that will have your car looking like new again. Our certified body shop team members will provide expert service and a smooth experience. We service all makes and models and we are a Certified Collision Center for Rolls Royce, Bentley, Avondale Collision and Repair is a full service collision repair center, offering a variety of services that will have your car looking like new again. Our certified body shop team members will provide expert service and a smooth experience. We service all makes and models and we are a Certified Collision Center for Rolls Royce, Bentley, Mercedes-Benz, Jaguar, McLaren, Land Rover, Porsche, Volvo, and Nissan GTR, and an Authorized Dealer Auto Body repairer for Lexus, Maserati and Smart. Contact us now for a free estimate. ...more

Categories
Auto Body, Body Shop, Collision Repair
Contact
(833) 650-5838
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
1300 Texan Trail Grapevine, TX 76051
Avondale Collision and Repair's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,707 Reviews)

SH
Sherman H.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
Category: Collision
Sherman said he chose this facility because they were one of the few places around that were certified to work on his type of vehicle.
Recommended

PJ
Prince J.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
Category: Collision
Prince said he noticed some white marking on the bumper and wasn't sure what that was about.
Recommended

BD
Bart D.
Texas
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/13/2025
verified customerVerified Customer
Category: Collision
Bart said the door on his vehicle isn't closing correctly and they told him it was the rubber molding that needed to set for awhile. A wheel was also supposed to be replaced but was not, and he is still waiting on that. When he dropped off his vehicle, they told him it would take a couple of weeks before the insurance provider would get to it and so he asked them to bring his vehicle over to the service department for servicing in the meantime. They told him they would but they didn't bring it there until after the repair was done. The whole way they handled things like how they wanted him to pay and sign off on a list of things was not like any other interaction he'd had there before at that location. There was a lot of back and forth, and they were not helpful in solving the issues with the insurance provider. His vehicle wasn't ready when he went to pick it up, they still needed to wash it so he had to sit and wait for it. Things drug on and on. He chose this facility because he's done business with them for a long time and he knows some people in repairs and on the sales floor.
Not Recommended

DW
Douglas W.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
Category: Collision
Douglas said Cal was great.
Recommended

SM
Sam M.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
Category: Collision
Sam said he chose this facility because they were the closest place to him and he also has a good contact there who he's had a relationship with regarding service for over a decade.
Recommended

TF
Trava F.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
Category: Collision
Trava said that was the best communication with the vehicle, didn't have to call or pester anyone.
Recommended

TL
Thomas L.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
Category: Collision
Thomas said the staff kept him updated and AJ was great.
Recommended

RB
Rick B.
Texas
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/23/2025
verified customerVerified Customer
Category: Collision
Rick said there was more damage to her vehicle, they pulled the glovebox and damaged it, there is overspray on the vehicle, they never fixed the tire. They said they want to replace it and when they went to check around, he was told they would send it to have it buffed. The vehicle was returned filthy inside and out, it had grease fingerprints wherever someone had touched, Raul did good, treated them fine. There was a misunderstanding, they took the vehicle in for insurance work only and were told all 4 tires need replaced, they assumed this was the insurance work and it took 6 weeks to find out it was not. They were not interested paying $7,000 for four tires, they didn't do the insurance work, the vehicle had had a decal on the back and when it was returned, part of it had been scraped off with razor and had to be replaced. They didn't say don't do the work, they just said don't do the tires because they didn't want to have to pay so much.
Not Recommended

IY
Ivan Y.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
Category: Collision
Ivan said they did a good job, and the customer service was great.
Recommended

SD
Sherry D.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
Category: Collision
Sherry said she had to go back to have them buff out scuff marks on the side of her vehicle. There was a problem getting a window from the manufacturer.
Recommended

RC
Rick Charles C.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
Category: Collision
Rick said they are the premier of all Mercedes services.
Recommended

JB
John B.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
Category: Collision
Spoke with Lisa. She said they did a great job and everything went smoothly.
Recommended

HT
Harshita T.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
Category: Collision
Harshita said they were really quick, especially during the holidays.
Recommended

DJ
Demetria J.
Texas
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/30/2024
verified customerVerified Customer
Category: Collision
Demetria said they took much longer than what she expected due to parts delay.
Recommended

KP
Kelsey P.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
Category: Collision
Kelsey said she chose this facility because she had to have a certified mechanic and they were certified for her type of vehicle.
Recommended
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