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SureCritic / Hyundai Dealer / Bakersfield Hyundai
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Bakersfield Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,750 Reviews)
83
Write a Review
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Score Details

5 stars
85%
4 stars
7%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
85
Total ReScores™
4.9
ReScore™ Average
83
Net Promoter Score ®

Business Details

About

Bakersfield Hyundai is staffed with expert technicians who provide the highest quality Hyundai repair and maintenance. Bakersfield Hyundai is staffed with expert technicians who provide the highest quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(661) 834-5300
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 9:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Pacific Time (Us & Canada)
5300 Wible Road Bakersfield, CA 93313
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,750 Reviews)
Write a Review
Recent Reviews
AE
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Alexiz E.
Delano, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/02/2023
0
Category: Service
Horrible customer service throughout the service department
If I could put zero stars I would , I had made an appointment for diagnostic specifically hoping to get the fastest service n feedback possible . My service representative(Christian) called me the first day to confirm things about my car , after that I struggled for 3 weeks to get ahold of him I was calling through the 3 weeks and on the third week after struggling to get in contact they told me that they haven't touched my car because they don't have the tools although it is a Hyundai car at a Hyundai dealership. I have struggled to get to work these past three weeks but it was fine because I was gonna, find the issue to my car. I spoke with both the manager and the supervisors (Miguel espinoco , and Sandro Davalos ) about fixing the mistake they made and they offered zero compensation or any remedy and instead seemed to just say I was wrong n THEY'VE THREATENED TO PLACE A LEASE ON MY CAR if I didn't pick it up immediately although I live out of town. I'd recommend anyone looking to get work done here to find another dealership. I understand that things happen but when the customer service fails to remedy that problem they made I'd expect them to fix it.
GG
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Gregory G.
Bakersfield, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/28/2023
3
Category: Service
Don't get the security update
I went in for the security update for vehicles that are easy to steal. No one told me that it might impact my remote start. I have an OEM remote start. Since getting the update I start the car remotely and the alarm goes off. When I first called. They service manager told me if it's not factory it's basically not their problem. I let them know it was OEM and they scheduled me to go in a second time. Not sure how that's going to turn out but at this point I'm pretty disappointed.
KS
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Ken S.
Bakersfield, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2023
10
Category: Service
Very good experience!
We had to have our 2019 Ioniq 3 towed into the service center. Joey did a fantastic job communicating with us all the way through the process. The work was done timely and thoroughly. A big "thanks" to the whole service department for a job well done. I dread working with auto repair shops, but you guys were great to work with.
BC
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Brianna C.
Bakersfield, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2022
10
Category: Service
Excellent service
Took my 2021 Hyundai palisade for its oil change and some other services. They kept my car to finish it and more then happy to use a loaner car until they finished mine. They have more then great customer service and I feel they went beyond so I wasn’t without a ride.
DD
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Douglas D.
Bakersfield, CA
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good
Good service.Building was under construction so will have better view next visit.
ELIZABETH V M. from Bakersfield Hyundai responded on 04/12/2022 03:34 PM

Thank you for taking the time to review us and give us your feedback, Douglas! We appreciate your business and look forward to your next visit. 

- Be sure to follow us on Facebook, Instagram and Twitter! 

AR
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Adriana R.
Bakersfield, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
10
Category: Service
Adrienne Zepeda at Bakersfield Hyundai
Ever since I’ve got my car at Bakersfield Hyundai the service has always been excellent. From when I got my car to the services I go and get. I appreciate the friendliness and kindness from Ms. Zepeda. She’s great!
ELIZABETH V M. from Bakersfield Hyundai responded on 04/12/2022 03:33 PM

Thank you for taking the time to review us, Adriana! We'll be sure to pass on your kind words to Adrienne. We appreciate your business and look forward to years of service with you. 

- Be sure to follow us on Facebook, Instagram and Twitter! 

MR
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Mark R.
Bakersfield, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
When I took my car on they were nice and prompt. Every time there was some thing new to know about my car I had a phone call telling me what was going on with my car. Overall satisfying service.
ELIZABETH V M. from Bakersfield Hyundai responded on 04/12/2022 03:32 PM

Thank you for taking the time to review us, Mark! We appreciate your business and look forward to years of service with you. 

- Be sure to follow us on Facebook, Instagram and Twitter! 

RS
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Rob S.
Visalia, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
My experience at Bakersfield Hyundai
The service was great and the staff were very helpful especially my service advisor, Joey.
ELIZABETH V M. from Bakersfield Hyundai responded on 04/12/2022 03:27 PM

Thank you for taking the time to review us, Rob! We appreciate your business and look forward to years of service with you. 

- Be sure to follow us on Facebook, Instagram and Twitter! 

RB
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Robin B.
Bakersfield, CA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service personnel
The service personnel are very wonderful and very helpful.
ELIZABETH V M. from Bakersfield Hyundai responded on 04/12/2022 03:05 PM

Thank you for taking the time to review us, Robin! I'll be sure to pass on your kind words to our team. We appreciate your business and look forward to years of service with you. 

- Be sure to follow us on Facebook, Instagram and Twitter! 

Verified Customer
Bakersfield, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Love the helpful and friendly staff
I like the service and satisfied with the work done
ELIZABETH V M. from Bakersfield Hyundai responded on 04/04/2022 04:37 PM

Thank you for taking the time to review us and give us your feedback. We appreciate your business and look forward to years of service with you. 

- Be sure to follow us on Facebook, Instagram and Twitter!

RH
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Renee H.
Bakersfield, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent
Adrienne was so helpful and assisted me with EXCELLENT service. Thank you Adrienne
ELIZABETH V M. from Bakersfield Hyundai responded on 04/04/2022 04:34 PM

Thank you for taking the time to review us, Renee! We appreciate your business and look forward to years of service with you. 

- Be sure to follow us on Facebook, Instagram and Twitter!

LK
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Lacey K.
Tehachapi, CA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome service
Always service with a genuine smile!
ELIZABETH V M. from Bakersfield Hyundai responded on 03/31/2022 08:24 AM

Thank you for taking the time to review us, Lacey! We appreciate your business and look forward to years of service with you. 

- Be sure to follow us on Facebook, Instagram and Twitter! 

Verified Customer
Bakersfield, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always great
Every time I take my car in, I am always greeted with a smile. Joey who works in service area has always been great. He has been the one to get my car taken care of for the oil changes and when my engine needed to be replaced.
ELIZABETH V M. from Bakersfield Hyundai responded on 03/29/2022 09:34 AM

Thank you for taking the time to share this with us! We're happy to see that you've had nothing but exceptional visits with us, and we'll be sure to pass on your kind words to Joey. We appreciate your business and look forward to continuing years of service with you. 

- Be sure to follow us on Facebook, Instagram and Twitter! 

RO
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Ray O.
Bakersfield, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service at bakersfield hyundai
Joey was great
ELIZABETH V M. from Bakersfield Hyundai responded on 03/28/2022 09:11 AM

Thank you for taking the time to review us, Ray! We appreciate your business and look forward to years of service with you. 

- Be sure to follow us on Facebook, Instagram and Twitter! 

Verified Customer
Bodfish, CA
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service is great
This dealership has excellent customer service. I plan to buy another car from them
ELIZABETH V M. from Bakersfield Hyundai responded on 03/21/2022 09:46 AM

Thank you for taking the time to review us! We appreciate your business and look forward to years of service with you. 

- Be sure to follow us on Facebook, Instagram and Twitter! 

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