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Baldwin's German Autowerks

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(262 Reviews)
94
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Score Details

5 stars
97%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
94
Net Promoter Score ®

Business Details

About

Specializing in German cars—Volkswagen, Audi, Porsche, Mercedes, BMW and Mini—Baldwin's German Autowerks has offered the highest quality auto repair, maintenance, and service to Novato, CA and surrounding Marin county since 1989. Operated by the German Autowerks team, we are able to interact with our customers in a more personal and Specializing in German cars—Volkswagen, Audi, Porsche, Mercedes, BMW and Mini—Baldwin's German Autowerks has offered the highest quality auto repair, maintenance, and service to Novato, CA and surrounding Marin county since 1989. Operated by the German Autowerks team, we are able to interact with our customers in a more personal and friendly manor. German Autowerks can match any auto repair or service with the same knowledge, top-of-the-line tools, and technology as the dealerships to make your service needs easy. We truly are the dealership alternative for all auto repair and maintenance services! From a simple oil change to an engine repair or anything else, our factory level trained technicians are confident in taking on any service or auto repair your vehicle needs! We are here to assist all German car owners. There's no auto job too big or too small for the German Autowerks Team! ...more

Categories
Car Maintenance, Auto Repair, Auto Maintenance
Contact
(415) 883-1684
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
400 Enfrente Road Novato, CA 94949-6138
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Baldwin's German Autowerks' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(262 Reviews)
Write a Review
Recent Reviews
AM
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AL M.
Porsche Cayman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Great Service, Great Staff!
Thank you Petra and the Team they pamper my Baby and who could ask for more?
SE
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SCOTT E.
San Rafael, CA
Audi Q5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2025
verified customerVerified Customer
10
Honest Experts at German Vehicles
They’ve actually told us to *not* do repairs on a car before. We’ve become big fans of their expertise, integrity, and care for the customer
Verified Customer
Sonoma, CA
Porsche 911
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
8
First Porsche Service
My first time with a 911. Petra in the office is very good - not just to deal with the appointment and payment - but to talk about service options.
BW
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BEVERLY W.
San Rafael, CA
Volkswagen Beetle Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
My VW has found Baldwin’s Auto Repair
I went online & Baldwins German Auto was the closest for my VW . I drove w AAA & saw what an efficient clean business Baldwins is. They ordered the correct battery & ran a diagnostic. They are definitely my auto shop from now on. Thank you for professional service.
DR
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DAVID R.
Novato, CA
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Great service
Excellent technicians and prompt service
EG
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ELY G.
San Rafael, CA
Volkswagen Golf
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
2014 VW GOLF TDI
Baldwin’s has taken care of my Golf for years. Brian and Manny are extremely competent mechanics who are always willing to take the time to explain what is involved in any maintenance or repair that is necessary. Petra always keeps me in the loop and lets me know when the car will be ready. This is a very friendly and knowledgeable team.
RP
ROY P.
Mill Valley, CA
Porsche 911
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
9
Cost effective and Professional
I took my 2015 Porsche 911 turbo s to Baldwin's for an oil change as their prices seemed more reasonable than other shops.

They finished the oil change on time. When I got home, I noticed coolant dripping from the rear. I immediately called them as I thought it was oil. The owner immediately called me back and told me that to be safe I should not to drive the car. When I checked the coolant level was full.

They arranged, at their cost, a flat bed to pick up the car. On examination (pressure test) it was determined that the coolant cap (they had checked the coolant) was likely old and not sealing well. They replaced the cap at their cost. No more leaks. I was impressed with their commitment to their custmers, honesty and highly recommend them.
CP
CATHLEEN P.
Novato, CA
Porsche 911
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Very responsive to our 911’s door lock problem. Quick service, friendly staff.
Our Porsche 911 Carrera had a door lock break. They got us in the shop quickly, ordered the part immediately, and finished the repair quickly. Very accommodating and friendly service. Cathy P
RB
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Raymond B.
San Rafael, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
10
excellent independent shop
Have been taking both Mercedes there over the last year. Had always used the dealer but have found this independent shop to be much better in terms of being thorough and honest. Would reccomend.
MF
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MARCO F.
Novato, CA
Porsche 911 Carrera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Neighborhood Shop
Love this place they know what they are doing, knowledgeable technicians and a very friendly staff especially the receptionist. I am also impressed with how the professional appearance of the shop it is well presented and very clean. You feel good leaving your car there.
PT
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PATRICK T.
Vallejo, CA
BMW X6 M
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Petra is a star. She is knowledgeable abd able to explain everything clearly. Awesome people
Petra is a star and she is able to explain every problem with my car and very nice people
Verified Customer
Novato, CA
Audi Q7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Great, honest shop
Talk to Petra ! She is the best
AM
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Alex M.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
10
Professional, High Quality, and Friendly Classic Mechanic
Baldwin’s has a classic “I know these” mechanic vibe, with professional and friendly staff, easy scheduling, and reasonable prices. I’ve taken two very different BMWs there (Colorado e84 with a rusted stuck caliper, and a track e36) and gotten excellent personalized service on both. Much thanks to Brian, Petra, Chicken, and team. Recommended to all.
MS
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MIKE S.
Incline Village, NV
Mercedes-Benz ML55
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Quick repair response
Great work locating obsolete part and fast turnaround time to complete repairs
LB
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Loren B.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
10
Perfect Service!
I highly recommend Baldwins German Autowerks, they are very professional from the front desk to the service person performing the work. They really care about their customers!
Displaying Review 1 - 15 of 262 in total
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