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Baldwin's German Autowerks

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(238 Reviews)
94
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

About

Specializing in German cars—Volkswagen, Audi, Porsche, Mercedes, BMW and Mini—Baldwin's German Autowerks has offered the highest quality auto repair, maintenance, and service to Novato, CA and surrounding Marin county since 1989. Operated by the German Autowerks team, we are able to interact with our customers in a more personal and Specializing in German cars—Volkswagen, Audi, Porsche, Mercedes, BMW and Mini—Baldwin's German Autowerks has offered the highest quality auto repair, maintenance, and service to Novato, CA and surrounding Marin county since 1989. Operated by the German Autowerks team, we are able to interact with our customers in a more personal and friendly manor. German Autowerks can match any auto repair or service with the same knowledge, top-of-the-line tools, and technology as the dealerships to make your service needs easy. We truly are the dealership alternative for all auto repair and maintenance services! From a simple oil change to an engine repair or anything else, our factory level trained technicians are confident in taking on any service or auto repair your vehicle needs! We are here to assist all German car owners. There's no auto job too big or too small for the German Autowerks Team! ...more

Categories
Car Maintenance, Auto Repair, Auto Maintenance
Contact
(415) 883-1684

Business Hours

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
400 Enfrente Road Novato, CA 94949-6138
Baldwin's German Autowerks' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(238 Reviews)

AL
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ALAN L.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
6
good
Very good

AA
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AMADEO A.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Quick and knowledgeable staff
Great reliable service with friendly & knowledgeable staff to explain everything.

MK
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MORGAN K.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Quick service without appointment
My tire pressure light came on and I drove straight to Baldwins to get my tires checked. They immediately filled my tires and I asked for new wiper blades. By 3:30 the same day, they had and installed my new blades in time for all the rain. Great service.

Verified Customer
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Very helpful and knowledgeable
I've been going to Baldwin's for a couple of years now and my experience has always been very positive. Petra is really professional, helpful, and knowledgeable. The team has been able to identify the source of my car issues and resolve them each time. Throughout the process I always felt informed, able to decide, and respected. They have also helped me with the logistics, so that I wasn't inconvenienced even when our schedules didn't align.

EG
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ELY G.
San Rafael, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Baldwin’s
Petra is always helpful as well as being knowledgeable and friendly. Manny takes great care in his work and always has a smile.
I enjoy coming to Baldwins every time I need service.

KS
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KEN S.
San Rafael, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Professional and accountability
Very pleasant experience dealing with professionals. The work on my car was competed as promised and at the quoted price. A loaner car was provided. I have already recommend this business to several other customers who drive German made vehicles.

BD
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BRIAN D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
8
First time
Wow, this place is organized! I didn't want to take my BMW to the dealer now that the warranty has run out. These guys did a full inspection of our vehicle and gave a us a nice report to work from with info about what has to happen now and what can wait for a while.

TA
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TED A.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2025
verified customerVerified Customer
10
Auto works experiences as a devoted customer
Auto works is timely in doing services and repairs. It is very easy to talk to a mechanic and the owner. Very different from dealing with a car dealership. Their pricing is much lower than dealerships.
Consequently I use them for all 4 of my German cars.
Great company!

GN
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GARY N.
San Rafael, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2024
verified customerVerified Customer
10
Excellent service experience
This was my 2nd time using BGA for service on my 2013 Jetta Hybrid and all went very well. Petra is so nice and helpful. They were able to get my Jetta working again where as the dealer could not! I certainly will be recommending them to everyone that asks.
Thanks again!

TB
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THOMAS B.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Always helpful
I've been going here for several years. Petra is always super friendly and they have great mechanics. Shepard and Manny, the mechanics, are competent and also really nice guys. The key thing for me is always trust. I trust them to diagnose and fix my car correctly.

TG
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TONY G.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2024
verified customerVerified Customer
10
Great service!
Been a customer for years and have been very happy. Petra always goes to bat for us if warranty does not want to pay for something. Nice people and great service!

CS
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CHRISTOPHER S.
San Rafael, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
verified customerVerified Customer
10
Great service and Great people!
Great service and Great people!

RS
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RICHARD S.
San Rafael, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2024
verified customerVerified Customer
10
Service on my Macan. Light came on , took car in for fix and out within 30 minutes.
Great service as always.

JD
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JIM D.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2024
verified customerVerified Customer
10
Pre-LA Trip
I am afraid to think about how my trip would have gone had I not gone to German Auto Werks first. Round-trip Novato to Fallbrook is a long way and they set me up so that the trip was flawless in my 2014 VW.

Verified Customer
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2024
verified customerVerified Customer
10
Great customer service
Efficient, modern, professional and friendly.

Displaying Review 1 - 15 of 238 in total
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