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SureCritic / Hyundai Dealer / Balise Hyundai of Cape Cod
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Balise Hyundai of Cape Cod

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,745 Reviews)
84
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Score Details

5 stars
81%
4 stars
11%
3 stars
4%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
105
Total ReScores™
4.8
ReScore™ Average
84
Net Promoter Score ®

Business Details

About

You'll do better at Balise! Balise Hyundai of Cape Cod is located in Hyannis, MA, and proudly serves customers from Sandwich, Barnstable, Wareham, Yarmouth, Falmouth, and of course Hyannis! Call us or visit our website to schedule a service appointment today. Our technicians are here to help with all of your vehicle repair and maintenance You'll do better at Balise! Balise Hyundai of Cape Cod is located in Hyannis, MA, and proudly serves customers from Sandwich, Barnstable, Wareham, Yarmouth, Falmouth, and of course Hyannis! Call us or visit our website to schedule a service appointment today. Our technicians are here to help with all of your vehicle repair and maintenance needs. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(508) 778-0500
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
322 Falmouth Rd. Hyannis, MA 02601
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,745 Reviews)
Write a Review
Recent Reviews
CC
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carolyn c.
Marstons Mills, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/06/2024
0
Category: Service
leased hyundai from Hyannis
This is without A DOUBT the worst DEALERSHIP I have ever dealt with, and I have bought many cars in my life. Dishonest and sleezy. Do not do business with them unless you want to get screwed. Never again.
CC
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carolyn c.
Marstons Mills, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/06/2024
0
Category: Service
leased hyundai from Hyannis
This is without A DOUBT the worst DEALERSHIP I have ever dealt with, and I have bought many cars in my life. Dishonest and sleezy. Do not do business with them unless you want to get screwed. Never again.
MG
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Maria G.
Watervliet, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/01/2023
0
Category: Service
Robbed
If they don't do right. I will exposed everything they are the worst. Especially the manager Jimmy.
JS
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Jonathan S.
Yarmouth, MA
2007 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
INSPECTION
Asked if they could squeeze me in and without hesitation or feeling of invonvenience I did not have an appointment the place was extremely busy .ABOVE AND BEYOND THANK YOU BALISE SERVICE.!!!
KIM C. from Balise Hyundai of Cape Cod responded on 04/05/2022 07:45 AM

Thank you for the 5 Star Review!

MM
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Michael M.
Plymouth, MA
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Engine Repair
My engine kept having a problems,was going to a hyundai dealer in plymouth who had just changed hands an did not get my car engine repaired. Then took the vehicle to Balise and had no problem they were helpfull and considerate and customer friendly. Going forward I will continue to go to Balise in Hyannis.
KIM C. from Balise Hyundai of Cape Cod responded on 04/01/2022 05:11 AM

Thank you for the 5 Star Review!

Verified Customer
Dennis, MA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change and sticker
Very clean and comfortable waiting area. Not a long wait, done before time estimated. Polite and friendly.
KIM C. from Balise Hyundai of Cape Cod responded on 03/29/2022 07:38 AM

Thank you for the 5 Star Review!

DR
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Debronie R.
Brewster, MA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Service was great, sales staff very unhelpful
Would never buy a car here again nor recommend anyone to either, would highly recommend the service department for work on your car!
KIM C. from Balise Hyundai of Cape Cod responded on 03/23/2022 11:43 AM

Thank you for the 5 Star Review of our service team and your feedback I will have someone from our sales team 
reach out to you to discuss your concerns.

AH
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Amy H.
Harwich, MA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Amy's Dad
First time to Balise with a problem.
Everything seemed fine but something must have been missed as the problem came right back. I like Balise and wish everything had worked out fine the first time.
KIM C. from Balise Hyundai of Cape Cod responded on 03/20/2022 12:18 PM

Thank you for the 5 Star Review I will have a service advisor reach out to you regarding the concern of the vehicle.

FS
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Frank S.
West Yarmouth, MA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent
Service was outstanding and I was made to feel comfortable that the staff cared.
KIM C. from Balise Hyundai of Cape Cod responded on 03/20/2022 12:16 PM

Thank you for the 5 Star Review!

Verified Customer
Falmouth, MA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Balise Hyundai was great!
I brought my car into Balise Hyundai for a software update. They did the update and an inspection of my car, and quickly got me back on the road. The waiting room with WiFi was clean and comfortable. All the employees were friendly. Scheduling the service was a breeze. I’m very happy with my experience
KIM C. from Balise Hyundai of Cape Cod responded on 03/20/2022 12:12 PM

Thank you for the 5 Star Review!

JB
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Jean B.
Brewster, MA
2020 Hyundai Kona Ev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Customer service was excellent. Our repair took quite awhile due to supply issues, but Balise provided us with a car to use in the meantime and they were very goodd about keeping us updated on the status. Our car is back in our driveway now and is good as new!
KIM C. from Balise Hyundai of Cape Cod responded on 03/16/2022 08:29 AM

Thank you for the 5 Star Review!

SS
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Sharon S.
Oak Bluffs, MA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
When I went in for my scheduled maintenance I was brought in right on time. The customer service was friendly and inviting. They showed me where to go wait and I was busy using their Wifi that the time went by very quickly. Thank you to all the staff
KIM C. from Balise Hyundai of Cape Cod responded on 03/14/2022 05:56 PM

Thank you for the 5 Star Review and the wonderful comments regarding Jacob and the the service team we look forward to seeing you at your next visit!

KW
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Karen W.
Mashpee, MA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent prompt service
Had my vehicle towed in over the weekend due to engine overheating. Staff was very accommodating and my repairs were completed within a few hours.
KIM C. from Balise Hyundai of Cape Cod responded on 03/10/2022 08:39 AM

Thank you for the 5 Star Review!

VW
gravatar
Violet W.
Dennis, MA
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Excellent service
The staff were knowledgeable and professional in assisting me to get my car service and the necessary repairs done.
KIM C. from Balise Hyundai of Cape Cod responded on 03/09/2022 12:07 PM

Thank you for the 5 Star Review!

GM
gravatar
Gabby M.
Sandwich, MA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service every time
The staff are friendly and helpful at Balise, and they are always able to do what I need them to. Turnaround time is quick. The waiting room is nice. I have no complaints!
KIM C. from Balise Hyundai of Cape Cod responded on 03/07/2022 11:55 AM

Thank you for the feeback and the 5 Star Review!

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