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SureCritic / Auto Repair / Barnes Auto And Truck
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Barnes Auto And Truck

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(199 Reviews)
-100
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Score Details

5 stars
86%
4 stars
12%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Since 1986 Barnes Automotive has been known as offering fast, friendly and reliable service for any and all of your automotive needs. Barnes Automotive & Truck Service is the only place to call for the most skilled and experienced technicians. You can count on us. Since 1986 Barnes Automotive has been known as offering fast, friendly and reliable service for any and all of your automotive needs. Barnes Automotive & Truck Service is the only place to call for the most skilled and experienced technicians. You can count on us.

Categories
Auto Repair, Towing Service, Body Shop
Contact
(847) 788-0800
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Central Time (Us & Canada)
1203 E Rand Rd Arlington Hts, IL 60004-4029
Get Directions
Barnes Auto And Truck's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(199 Reviews)
Write a Review
Recent Reviews
DP
gravatar
Dave P.
Mount Prospect, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/03/2024
0
DO NOT BRING YOUR VEHICLE HERE!!!
DO NOT BRING YOUR VEHICLE HERE!!!! I brought my Jeep here for some work. They looked everything over and recommended several other repairs. I agreed, costing me $3500. The next day after picking it up I took it out for a ride. I had a hard time starting it and as I was driving the check engine light went on. I then experienced a loss of my brakes. Luckily, I was in a parking lot. I got it stopped and watched as brake fluid poured out. I had it towed back to this shop. The next morning, I told them what happened and they showed no concern that I could have been seriously hurt or worse. They looked over the Jeep and they said to fix the check engine light would be $360. They came straight out and said it was a result of the “hard time” they had making one of the repairs but still wanted to charge me to fix it. They also kept blaming the broken brake lines on being rusty, even though they did work on all my brakes and my braking system. They said, “it is 23 years old, this will happen”, and did not acknowledge the fact that they have made it 23 years with no problem but somehow mysteriously burst the day after they worked on everything. I currently have the Jeep at home. I have filed a report with the Better Business Bureau and will be contacting the Illinois Commerce Commission after the holiday. After the holiday, I also plan to contact a lawyer and another mechanic to go over everything that needs to be fixed because of them and make sure they actually did the other repairs. I then plan on filing a lawsuit to cover everything, including repairs, tow costs, transportation costs and any other expenses resulting in their negligence.
KK
Kevin K.
Arlington Heights, IL
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2015
verified customerVerified Customer
Category: Service
Kevin said this business had quality of service, fair prices, and they were courteous. This is an excellent business with quality service and he can trust them with his vehicle.
Recommended
MC
Michael C.
MT PROSPECT, IL
Chevrolet Corvette
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2015
verified customerVerified Customer
Category: Service
Michael said Chuck is a very honest person.
Recommended
JF
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JOSEPHINE F.
Arlington Heights, IL
Buick LaCrosse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2015
verified customerVerified Customer
So helpful and friendly.
My Mom is 93 years old. The Barnes crew take such good care of her, just like she was their own Grandma! Great work, fair price, and fast friendly service.
Recommended
RD
Rob D.
Palatine, IL
Jeep Liberty
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/20/2015
verified customerVerified Customer
Category: Service
Rob said the business provides good service.
Recommended
GS
Georgi S.
Arlington Heights, IL
Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2015
verified customerVerified Customer
Category: Service
Georgi said this business is fast and did the work perfectly.
Recommended
RC
Robert C.
Prospect Heights, IL
Toyota Camry Solara
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2015
verified customerVerified Customer
Category: Service
Robert said they did the job properly and everything went fine.
Recommended
MK
Michael K.
Wheeling, IL
Ford Five Hundred
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2015
verified customerVerified Customer
Category: Service
Michael said this business did a good job and did what they promised.
Recommended
TS
gravatar
TED S.
Grayslake, IL
Jeep Grand Cherokee
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2015
verified customerVerified Customer
Great communication of vehicle progress. Major engine rebuild, glad we could dave her.
Chuck did a great job communicating progress and issues.
Recommended
RS
Roy S.
Mount Prospect, IL
Mercury Sable
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2015
verified customerVerified Customer
Category: Service
Roy said this business worked well with him and they were polite.
Recommended
MS
Mary S.
Arlington Heights, IL
Mitsubishi Montero Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2015
verified customerVerified Customer
Category: Service
Mary said she has had no problems with this business.
Recommended
CL
Chester L.
Lake Zurich, IL
Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2015
verified customerVerified Customer
Category: Service
Chester said the employees were very hospitable. They gave him good advice.
Recommended
RW
Russ W.
Arlington Heights, IL
Buick LeSabre
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2015
verified customerVerified Customer
Category: Service
Russ said they did a great job and he is very happy with them.
Recommended
JF
gravatar
JOHN J F.
Lake Zurich, IL
Jeep Liberty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2015
verified customerVerified Customer
Personal attention
My daughter broke down on toll way. Car towed to this shop via AAA. They called within a few hours with estimate, got the work done, called with update. We were in a tough spot and they helped us out. Well done! Would go out of my way to use their business
Recommended
GS
Gerald S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2015
verified customerVerified Customer
Category: Service
Gerald said the business has good service and do quality work.
Recommended
Displaying Review 1 - 15 of 199 in total
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