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SureCritic / Auto Repair / Bay City Automotive
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Bay City Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(34 Reviews)
91
Write a Review
Schedule Appointment

Score Details

5 stars
97%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
91
Net Promoter Score ®

Business Details

Categories
Auto Repair, Repair Shop, Auto Maintenance
Contact
(510) 509-4066
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
75 Minnis Circle Milpitas, CA 95035
Get Directions
Bay City Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(34 Reviews)
Write a Review
Recent Reviews
UD
Uday D.
Milpitas, CA
Honda Accord Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
Category: Service
Uday said they did a great job, business keeps customer updated with the service and doesn't do what isn't needed.
Recommended
BM
Bill m.
California
MINI Countryman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Oil change
Had an 8am appointment today for an oil change. Kris very prompt and started the work right on time. 40 minutes later car was ready. He checked a spark plug. Okay for now but something to look at with next oil change.
RT
Rita T.
California
Acura RSX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2025
verified customerVerified Customer
Category: Service
Rita said she had no problems and they were very helpful.
Recommended
GK
George K.
California
Nissan Versa
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
Category: Service
George said that they were very friendly and honest, staff was very knowledgeable about the vehicle and what was wrong.
Recommended
JG
Jeremy G.
California
Chevrolet Camaro
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
Category: Service
Jeremy said he received great customer service, the pricing was great, and it was a great overall experience.
Recommended
MK
mark k.
California
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Good job đź‘Ť on
Job has been done correctly.
AG
Anthony G.
California
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
Category: Service
Anthony said the people were very personable, very genuine, honest.
Recommended
AM
Arun M.
California
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
Category: Service
Arun said it was very convenient for him, he took it, it was done and they did a great job. He picked it up and he had already recommended them.
Recommended
DP
Daniel P.
Milpitas, CA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
Category: Service
Daniel said they are very flexible, good communication and a good price.
Recommended
KW
gravatar
Kathry W.
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
Very friendly
Everyone was friendly and very helpfull they got me transportation back to my home while my car was being worked on thank you so much
MT
Melvin T.
California
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
Category: Service
Melvin said they were great and their service was good.
Recommended
MB
gravatar
Mercedes B.
Sunnyvale, CA
Toyota Venza
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Great Service
My car just recently came out of warranty and I wanted to find a mechanic I could rely on and trust. I decided to go to a few shops to talk to the owners and see their shops. Some of the shops I went to wouldn’t give the me time of day. I found Kris easy to talk with and he was upfront about his pricing. I recently had him do the 40K service on my car and I was impressed with his customer service and promptness of having the work done on my car. You’ve got a loyal customer, Kris! Thanks so much!
kris s. from Bay City Automotive responded on 12/10/2024 05:24 PM

Thank you mS. Mercedes for those kind words. We are here for you anytime. Have a great holiday!!!


Kris

CS
Cheryl S.
Milpitas, CA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
Category: Service
Cheryl said they were super helpful and very helpful helping her make the right decisions on what to do with the two vehicles she brought in. Their price was also reasonable.
Recommended
kris s. from Bay City Automotive responded on 12/10/2024 05:25 PM

Thank you Ms. Cheryl, we are here for you anytime. Have a great holiday season.



Kris

NK
Nikhil K.
Milpitas, CA
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
Category: Service
Nikhil said Chris was very up-front with the pricing, the job was done less than the time promised, and they dropped him off and picked him up.
Recommended
kris s. from Bay City Automotive responded on 12/10/2024 05:24 PM

Thank you Nikhil, Have a great holiday season.


Kris

RN
Rebecca N.
California
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2024
verified customerVerified Customer
9
Great customer service
My entire family was originally going to the previous owners of Bay City Automotive before Kris took over. At first all of us were a little shocked the previous owners retired and we contemplated on continuing taking our cars to Bay City. After we spoke to Kris over the phone, we decided to give them a try. We are very happy we decided to give him and his team a try because we have gotten nothing but great customer service and mechanical work. Kris now has a new text service and now texts updates of your car. I personally feel that was a great customer service touch and I really appreciate easiness of getting car updates via text instead of phone calls.
kris s. from Bay City Automotive responded on 11/15/2024 09:45 AM

Rebecca, thank you so much for those kind words and believing in my team and us. Thank you so much...

Kris

Displaying Review 1 - 15 of 34 in total
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