Bergstrom Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance. Bergstrom Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.
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What disappointed me even more than the misleading estimated price is the way the service manager handled the situation when I brought it to his attention. I found the interaction to be extremely unprofessional. At one point in the conversation he said “can’t you read.” He also stated that I shouldn’t be upset and “is this additional charge really going to break the bank?” I found that to be very insensitive, given that he has no idea what my financial situation is. I ultimately paid the charges but let him know that I would tell others of my experience. At that point he once again took a hostile, condescending tone. This time he said that none of it was his fault and blamed the error on the computer software. He stated the software is not capable of giving an accurate estimate for any vehicle because they are all different and that it is impossible to fix the software. I wonder what vehicle the base price is designed for or if no vehicle would qualify for that price.
When discussing a warranty issue of the back-up camera malfunctioning, the man sitting beside the manager told me I shouldn’t need a back-up camera-just turn my head. I feel this was once again unprofessional bordering on disrespectful. While it is not super difficult to back-up without a camera the car has one that is warranted so I would like for it to work properly.
Once I returned to my car, I found a panel on the passenger seat that was left off from wherever it was supposed to go so I went back inside once more to have this put back on. Instead of apologizing or saying nothing the service advisor made a couple more rude sarcastic comments. I guess it was a fitting end to the visit. Needless to say, I will not be returning any time soon.