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Big D Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(671 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
84
Net Promoter Score ®

Business Details

Contact
(214) 358-1111

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Central Time (Us & Canada)
2565 Walnut Hill Ln Dallas, TX 75229
Big D Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(671 Reviews)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Brake pads and oil change
Great service in a professional way. Highly recommended

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Great service and great price
The price is always the most reasonable, and they are very quick and friendly.

KG
KEITH G.
Ford Cab & Chassis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Awesome service ! Honest ! Good pricing ! Great guys ! i'd take anything to them .
Great mechanic shop! They hooked me up ! i was 4 hrs from home on a trip and these guys fixed my truck in record timing on a saturday , started working on it immediately! got me going in a couple hrs . highly recommend!

KF
KARIM F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
Karim
Very kind and helpful for services same day and most importantly affordable prices

FA
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Firas A.
Irving, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
10
Great
Great service on time and warm welcome and knowledge. Thank you
Amir S. from Big D Automotive responded on 01/04/2025 01:54 PM

Thank you! Firas for the positive review. it's our pleasure to serve you.

Regards,

Big D Automotive

FA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
Great service
Thank you for the great service and fast and warm visit … you deserve to be in service ..

BC
BYRON C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
10
Great
Went to this location and was in and out fast

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2024
verified customerVerified Customer
10
They took the job without complain
Had engine issues needed to be rebuilt no other mechanic shop took it but Big D thanks for young moe helping me out absolutely 5 starts

NO
Nestor O.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
Category: Service
Nestor said they were good and he likes them.
Recommended

Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/26/2024
verified customerVerified Customer
0
Purposeless
I took my car to check a fault in the gearbox expected more than anything to identify the cause of the problem, the final report was transmission change?? as simple as not making an effort to give another solution.
Amir S. from Big D Automotive responded on 12/27/2024 06:11 PM

Hello Daniel,

I was really disappointed to see your review after we diagnosed your car. As per your request, we went ahead and checked your vehicle because you were experiencing rough shifting. Upon inspection, we found metal shavings in the transmission. At that point, the only solution we could recommend was to replace the transmission. Any other solution would be temporary, and it's against the shop policy since we give a one-year warranty on the provided service.

I understand that from your perspective, it might seem like there could be other fixes. As a certified shop, we don't use products like anti-slip fluids or similar chemicals. Additionally, some people might suggest flushing the transmission fluid, but that comes with a 50/50 chance that the transmission might fail afterward.

Thank you for understanding.

Best regards,  

Big D Automotive

Big D Automotive

ML
MARK L.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/02/2024
verified customerVerified Customer
0
Scammers.
Did an alignment. Unprofessional environment. They broke my break line on the alignment station. Told me it’s my problem to fix and they have no reasonably towards the issue. My break line was fine until they took it off the alignment and some how i had a broken break line. Definitely tried to scam me into more money. First time customer but will never get work done here again.
Amir S. from Big D Automotive responded on 12/27/2024 05:53 PM

I'm sorry to say this, but you are not being truthful. Your father was very rude when he started threatening and cursing at my employees. You both need to learn that respect is a two-way street. We conduct our business professionally and ethically. 

Yes, when you visited our shop, the brake line wasn't leaking; however, the problem stemmed from the lift kit you installed. The ball joint was rubbing against the brake line, which we demonstrated to you. Whenever you turned the wheel, it would rub against the line. We refused to proceed with any repairs because of the way you behaved and insulted our staff.

Lastly, you should be ashamed of yourself, especially since we assisted you before your departure and provided all the details on the invoice. 

Sincerely,  

Big D Automotive

Big D Automotive

GS
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GOERGE S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
9
Na
None
Amir S. from Big D Automotive responded on 12/27/2024 06:20 PM

 

Thank you, Goerge, for your positive review. We are glad you are satisfied with our service and will strive to keep you happy in the future.

Regards,

Big D Automotive

AO
ALEX O.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2024
verified customerVerified Customer
10
Great Team / Great Shop
The people that work here are awesome just outright great guys very communicative and know what they're talking about. I really appreciate their effort on my alignment they went the extra mile even though I had made modifications to my suspension they still helped me out!

5 stars for sure
Amir S. from Big D Automotive responded on 12/27/2024 06:15 PM

Thank you, Alex, for the positive review. We are glad you are happy with our service. We will do our best every time you come for service.

Regards,

Big D Automotive

RR
RAVI R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2024
verified customerVerified Customer
10
Very professional and friendly staff members
Excellent in their work and they make sure the work is on perfection taking trial rides
Amir S. from Big D Automotive responded on 12/27/2024 06:16 PM

Thank you, RAVI, for the positive review. We are glad you are happy with our service, and we will do our best every time you come for service.

Regards,

Big D Automotive

KV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2024
verified customerVerified Customer
10
Very honest & knowledgeable business
I was very content with the service I received. I can tell this is a very honest business & won’t try to take advantage of their customers or steal their money. They are very knowledgeable and are there to help. Will gladly return for any future service my car needs.
Amir S. from Big D Automotive responded on 12/27/2024 06:18 PM

Thank you, Kevin, for your positive review. We are glad you are satisfied with our service and will strive to keep you happy in the future.

Regards,

Big D Automotive
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