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Bill Marsh Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(995 Reviews)
85
Write a Review
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Score Details

5 stars
81%
4 stars
11%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
27
Total ReScores™
4.4
ReScore™ Average
85
Net Promoter Score ®

Business Details

About

The service center at Bill Marsh Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance. The service center at Bill Marsh Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(231) 932-6240
Opening in 5 minutes
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1661 S. Garfield Ave Traverse City, MI 49686
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(995 Reviews)
Write a Review
Recent Reviews
CM
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Charles M.
Boyne City, MI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Excellent Repair facility
Only an oil change and tire rotation but very good experience from drop off to pick up
MA
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Muhammad A.
Gaylord, MI
2021 Hyundai Santa Fe Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional Service
Friendly staff. Service is timely and excellent
KB
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Kenneth B.
Williamsburg, MI
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Bill Marsh Hyundai
A dealership that delivers total customer satisfaction. Friendly & knowledgeable staff, clean & welcoming facility, great service.
Verified Customer
Buckley, MI
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service.
Great job everyone!
Verified Customer
Traverse City, MI
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Wonderful service
Wonderful, friendly service.
DD
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Dorothy D.
Traverse City, MI
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Very helpful staff
Sometimes takes a while to get an appt but once in, fast and efficient service. Always explain what was done and what might be needed in the future.
Verified Customer
Traverse City, MI
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Satisfied
Good communication, friendly staff, solid service.
Verified Customer
Elk Rapids, MI
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
AT THEIR BEST AS ALWAYS
No words are necessary. The staff performs at their best. No extra time waiting for work to be done.
TW
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Timothy W.
Charlevoix, MI
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Outstanding,
All staff members made us feel very comfortable and confident we were in a professional, well trained environment. Cudos to all involved.
RB
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Richard B.
Indianapolis, IN
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Diagnosis of brake system problems
The diagnosis of the problem was excellent and the service completed was very good.
JAMES M. from Bill Marsh Hyundai responded on 03/17/2022 07:49 AM

Thank you for taking this survey and giving us a 5/5 stars! We appreciate you servicing your vehicle with us and hope to see you next time!

James Marsh

Hyundai Service Manager

Verified Customer
Charlevoix, MI
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Good service overall
Everyone at bill marsh Hyundai in TC is very helpful and friendly. A special shoutout to Ashley Mallory in services, she’s helped me with my vehicles since I’ve purchased them and is always exceptional. Thank you Ashley!
JAMES M. from Bill Marsh Hyundai responded on 03/09/2022 11:11 AM

Thank you for taking this survey and giving us a 5/5 stars! We appreciate you servicing your vehicle with us and hope to see you next time!

James Marsh

Hyundai Service Manager

GW
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Gary W.
Traverse City, MI
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Service on 2017 Tucson Sport
The Bill Marsh Hyundai Service Department is professional and friendly. I was a little disappointed that the part replacement was not covered by my warranty. My vehicle has just over 64,000 miles and the Temperature Control Actuator warranty ended at 60,000. The service team kept me informed of when the part would arrive and scheduled replacement in a timely fashion. The price for replacement was higher than I might have wanted but I had no heat so the service was essential.
JAMES M. from Bill Marsh Hyundai responded on 02/23/2022 07:23 AM

Thank you for taking this survey and giving us a 5/5 stars! We appreciate you servicing your vehicle with us and hope to see you next time!

James Marsh
Hyundai Service Manager

PM
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Phillip M.
Traverse City, MI
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service on my Santa Fe Sport/2017
We have owned Hyundais for several years and always had excellent service from Bill Marsh dealership.
JAMES M. from Bill Marsh Hyundai responded on 02/18/2022 09:06 AM

Thank you for taking this survey and giving us a 5/5 stars! We appreciate you servicing your vehicle with us and hope to see you next time!

James Marsh
Hyundai Service Manager

JT
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James T.
Alanson, MI
2019 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
On-going problem w/Ioniq check engine light
James Marsh & Ashley Mallory were very pro-active in getting resolution to a complex problem w/our 2019 Ioniq. Vehicle was there about 2 wks and the technician successfully traced down the problem with the check engine light. Ashley gave us updates almost daily as to the progress being made and that was much appreciated. She loves her job and the customers she assists can feel that. It was a pleasure to meet James Marsh as well. We are very pleased with the dealership as they stand behind their product.
JAMES M. from Bill Marsh Hyundai responded on 02/18/2022 09:05 AM

Thank you Mr. Tucker for giving us the opportunity to make things right! It was a pleasure to meet you. 

James Marsh 

RL
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Rachel L.
Traverse City, MI
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Car service
Amazing
JAMES M. from Bill Marsh Hyundai responded on 02/11/2022 06:30 AM

Thank you for taking this survey and giving us a 5/5 stars! We appreciate you servicing your vehicle with us and hope to see you next time!

James Marsh
Hyundai Service Manager

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