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Bill Smith's Auto & Air

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,720 Reviews)
93
Write a Review
Schedule Appointment

Score Details

5 stars
89%
4 stars
7%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
4.0
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

With over 60 years of service and in its third generation, Specializing in Automotive Air Conditioning and Cooling Systems for decades Bill Smith’s Auto Service is one of the Peninsula’s leading Automotive Repair facilities. With over 60 years of service and in its third generation, Specializing in Automotive Air Conditioning and Cooling Systems for decades Bill Smith’s Auto Service is one of the Peninsula’s leading Automotive Repair facilities.

Categories
Auto Maintenance, Oil Change, Car Maintenance
Contact
(757) 596-1561
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
11122 Jefferson Ave Newport News, VA 23601-2529
Get Directions
Bill Smith's Auto & Air's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,720 Reviews)
Write a Review
Recent Reviews
MB
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MIKE B.
Newport News, VA
Chevrolet Astro Cargo Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Awesome repair support
Professional service and great customer support.
AG
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ANGELA G.
Newport News, VA
Chevrolet Spark
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2025
verified customerVerified Customer
10
Great service
I'm very satisfied with the service
PC
Pernell C.
Virginia
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
Category: Service
Pernell said Jeff takes care of every vehicle he takes in, he calls and tells him what is going on, and is good customer service guy. He said he always takes his vehicles to them, no matter what it is, they can fix it.
Recommended
SB
Shaneaka B.
Virginia
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
Category: Service
Shaneaka said the service was good and he told her what she needed to do.
Recommended
MH
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MICHAEL H.
Hampton, VA
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Very good work
Just and oil change
MG
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MARK G.
Newport News, VA
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Have always had service to count on
Our family has had our vehicles serviced at Bill Smith for over 30 years. The latest was a 23-year-old van brought in for oil change and inspection. It's always a pleasure to deal with this shop -- easy to schedule appointments and quality work. No extras added on; they just tell you honestly what you need and give you an estimate of the cost. If you need it, they will let you know, which always makes me feel safer on the road for me and my kids driving these older cars. Recommend scheduling an appointment as they are a busy shop.
DD
Darren D.
Newport News, VA
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
Category: Service
Darren said his experience was really good.
Recommended
RO
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ROBERT O.
Gallup, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
10
ROB
ZACK WAS AWESOME AND VERY HELPFUL
MK
Mitch K.
Virginia
Jeep Renegade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/05/2025
verified customerVerified Customer
Category: Service
Mitch said that they took a while to get it done but had great service.
Recommended
RZ
Roya Z.
Virginia
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
Category: Service
Roya said her experience was good.
Recommended
BS
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BRIAN S.
Newport News, VA
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2025
verified customerVerified Customer
10
Great Auto Repair Business
Been going here for years. Staff is always friendly and courteous. Very knowledgeable, repairs are easy to schedule and I know quality work is being done.
MT
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MAX T.
Newport News, VA
Mercedes-Benz E420
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2025
verified customerVerified Customer
10
GREAT SERVICE.
Great work and serves is excellent.Your auto will be maintain properly.
DG
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DONALD G.
Yorktown, VA
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Excellent place to have vehicles repaired
Great shop and wonderful people to work with to have general maintenance and repairs.
Verified Customer
Newport News, VA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Rear Strut Replacment
Good service and price under what the dealer quoted me. Almost pointed out some future repairs that will be needed.
MJ
Marissa J.
Virginia
GMC Jimmy
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2025
verified customerVerified Customer
Category: Service
Marissa said they talked down to her and acted as though she didn't know anything about her vehicle.
Recommended
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