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Bill Smith's Auto & Air

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,716 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
4.0
ReScore Average
93
Net Promoter Score ®

Business Details

About

With over 60 years of service and in its third generation, Specializing in Automotive Air Conditioning and Cooling Systems for decades Bill Smith’s Auto Service is one of the Peninsula’s leading Automotive Repair facilities. With over 60 years of service and in its third generation, Specializing in Automotive Air Conditioning and Cooling Systems for decades Bill Smith’s Auto Service is one of the Peninsula’s leading Automotive Repair facilities.

Categories
Auto Maintenance, Oil Change, Car Maintenance
Contact
(757) 596-1561

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
11122 Jefferson Ave Newport News, VA 23601-2529
Bill Smith's Auto & Air's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,716 Reviews)

MH
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MICHAEL H.
Hampton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Very good work
Just and oil change

MG
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MARK G.
Newport News, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Have always had service to count on
Our family has had our vehicles serviced at Bill Smith for over 30 years. The latest was a 23-year-old van brought in for oil change and inspection. It's always a pleasure to deal with this shop -- easy to schedule appointments and quality work. No extras added on; they just tell you honestly what you need and give you an estimate of the cost. If you need it, they will let you know, which always makes me feel safer on the road for me and my kids driving these older cars. Recommend scheduling an appointment as they are a busy shop.

DD
Darren D.
Newport News, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
Category: Service
Darren said his experience was really good.
Recommended

RO
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ROBERT O.
Gallup, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
10
ROB
ZACK WAS AWESOME AND VERY HELPFUL

MK
Mitch K.
Virginia
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/05/2025
verified customerVerified Customer
Category: Service
Mitch said that they took a while to get it done but had great service.
Recommended

RZ
Roya Z.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
Category: Service
Roya said her experience was good.
Recommended

BS
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BRIAN S.
Newport News, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2025
verified customerVerified Customer
10
Great Auto Repair Business
Been going here for years. Staff is always friendly and courteous. Very knowledgeable, repairs are easy to schedule and I know quality work is being done.

MT
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MAX T.
Newport News, VA
Mercedes-Benz E420
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2025
verified customerVerified Customer
10
GREAT SERVICE.
Great work and serves is excellent.Your auto will be maintain properly.

DG
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DONALD G.
Yorktown, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Excellent place to have vehicles repaired
Great shop and wonderful people to work with to have general maintenance and repairs.

Verified Customer
Newport News, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Rear Strut Replacment
Good service and price under what the dealer quoted me. Almost pointed out some future repairs that will be needed.

MJ
Marissa J.
Virginia
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2025
verified customerVerified Customer
Category: Service
Marissa said they talked down to her and acted as though she didn't know anything about her vehicle.
Recommended

JG
Janet G.
Newport News, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
verified customerVerified Customer
Category: Service
Janet said she has used them exclusively for over 14 years. She says they have never steered her wrong, they give her great service. She stated Jeff, the service representative, knows how to explain things really well.
Recommended

MG
Milton G.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
verified customerVerified Customer
Category: Service
Milton said they were very professional and very helpful. He said they keep the cost down while providing quality at the same time.
Recommended

RM
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ROSS M.
Hampton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
9
Always prompt and professional
I prefer brining my vehicles to Bill Smith instead of the dealership. Fair prices, prompt and courteous service.

MW
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MICHELLE W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2025
verified customerVerified Customer
10
Wonderful Service
They are honest and a great business. I trust them 100%.
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