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Birdsong Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(395 Reviews)
85
Write a Review
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Score Details

5 stars
93%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
85
Net Promoter Score ®

Business Details

About

Birdsong Automotive provides tire, brake, alignment, engine repair, and oil change services to the Lubbock, TX area. Birdsong Automotive provides tire, brake, alignment, engine repair, and oil change services to the Lubbock, TX area.

Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(806) 722-2046
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
5601 130th St. Lubbock, TX 79424
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Birdsong Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(395 Reviews)
Write a Review
Recent Reviews
DH
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David H.
Lubbock, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/26/2024
0
Horrible Business
I do NOT recommend this business. My wife and I took our 2013 Jeep Wrangler to them for repairs for two years. They were unable to find the issue, but often had other repairs (other than the ones we went in for) to do. In the end, I had to replace my entire engine, cadilidic converters, and all the hoses associated because they did not do basic engine care (secure the air filter cap, thus my engine sucked up dirt for two years). When confronted with the issue, they denied any responsiblity and were not helpful. They are incompentent at best and most likely negligent from our experiences. There were several other smaller issues we had with them too but I want to keep this short. -DMH
CS
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CHARLIE S.
Ford F-350 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2023
verified customerVerified Customer
10
VERY D
DONE THE WORK IN A TIMELY MATTER
TB
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TOMMY B.
Lubbock, TX
Chevrolet Avalanche
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2023
verified customerVerified Customer
10
Great service
They diagnosed the problem concerning my a/c venting problem and made the repair at a reasonable cost. They also checked the alignment on my vehicle and performed it as well. Heath was my service advisor and worked with me through the entire process. This wasn't my first experience with Birdsong Automotive which is why I returned again.
RD
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ROD D.
Lubbock, TX
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2023
verified customerVerified Customer
10
Rating
The service was excellent and the price was reasonable. They are a great group of people to do business with.
KH
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KENNETH H.
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2023
verified customerVerified Customer
10
Repair to cooling system, 2016 Wrangler.
Joel and Heath are professionals, it is obvious they love their work and very important for me, they know Jeeps! I had over-heating issues, not unusual with a 7-year old vehicle with +100K miles!
It took a bit, but they found the issue. Our conversation early on described what may have to be done, even to the point of major engine repair. However, they explained that all options would be explored before spending big money, and sure enough, the found the gremlin without tearing into the motor. I appreciate their communication, honesty, and quality work. And...they like Jeeps!
RD
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ROD D.
Lubbock, TX
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2023
verified customerVerified Customer
10
The staff was very professional and friendly. The work on my vehicle was completed with in the agreed timeline and the pricing was reasonable.
The staff was both professional and friendly. The work on my vehicle was completed on time and within a reasonable price range. I highly recommend them for all your auto maintenance.
KH
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Kenneth H.
Plainview, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2023
10
2016 Jeep
Excellent facility, excellent communication from Joel and Heath. They found oil and coolant leaks I never would have thought about. Work completed when and as promised, we highly recommend them!
SB
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SCOTT B.
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2023
verified customerVerified Customer
10
Mystery oil leak and check engine light came on.
They went above and beyond to make sure car was in tip top shape.
JF
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JEFF F.
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2023
verified customerVerified Customer
10
Oil Change
Mom of new drivers here. I trust Birdsong to take care of their vehicle needs. They also come away with new knowledge about being car owners. Thank you for taking care of my kiddos!
SB
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SCOTT B.
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2022
verified customerVerified Customer
10
Mystery oil leak and check engine light came on.
Great service! Fixed our problem and gave us great advice about caring for the car going forward. Also love the new website where you can see what work has been done and when maintenance is due.
JC
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JOEL C.
Toyota Sequoia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2022
verified customerVerified Customer
10
AWESOME SERVICE
Great service. Awesome facility, looking forward to the new oil change addition. Brad has assembled a great team.
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Valued Customer
Lubbock, TX
Chevrolet Caprice Police Patrol Vehicle
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2022
verified customerVerified Customer
10
I send all my commercial vehicles to Birdsong
They’ve performed tie-rod replacements, complete brake work, transmission work, catalytic converter replacement, engine maintenance, and have been quick, dependable, honest, and reliable.
GM
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GLEN M.
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2022
verified customerVerified Customer
10
Spark plug change for 2005 Ford F250
Contacted Birdsong Automotive about changing the spark plugs on my 2005 Ford F250. Dropped my truck off in the morning and they had completed the spark plug change (with no broken spark plugs) by mid-afternoon. I am pleased with their work.
JS
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JACKIE S.
Ford Bronco
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2022
verified customerVerified Customer
10
Birdsong Automotive is great!
From the initial contact until the work was completed, I was very impressed. I will use Birdsong again. They got right on it when they promised and got it done. Everyone is very helpful and friendly.
KF
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KATHY F.
Buick Encore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2022
verified customerVerified Customer
10
Great service
Recently moved here, looking for an honest and reliable car service center. Birdsong is it! Thanks Heath and the team for taking such good care of our little car and getting her back on the road.
Displaying Review 1 - 15 of 395 in total
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