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Blaise Alexander Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,868 Reviews)
79
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Score Details

5 stars
83%
4 stars
9%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
42
Total ReScores™
4.5
ReScore™ Average
79
Net Promoter Score ®

Business Details

About

Blaise Alexander Hyundai is located in State College, PA - only a quick drive from Altoona, PA. We are a full service dealership, will expertly trained Service technicians to assist with all of your vehicle repair and maintenance needs. We even have a full collision center for your auto body repair needs! Call us or visit our website to Blaise Alexander Hyundai is located in State College, PA - only a quick drive from Altoona, PA. We are a full service dealership, will expertly trained Service technicians to assist with all of your vehicle repair and maintenance needs. We even have a full collision center for your auto body repair needs! Call us or visit our website to schedule an appointment today! ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(814) 234-2886
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1703 West College Avenue State College, PA 16801
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,868 Reviews)
Write a Review
Recent Reviews
CF
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Carol F.
Bellefonte, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2023
10
Category: Service
Oil Change
We took our 2021 Hyundai in for the regular oil change. Their front counter guys are so hospitable. We enjoyed even waiting at the counter. It is really nice to have the water and juice bar available when waiting in the customer lounge. I particularly enjoyed the video of them servicing our vehicle. I have often wondered "what goes on back there?" I was glad the tech guy explained why he did not rotate the tires. We were also wondering about the condition of our cabin air filter--which we were shown on the video! Great service.
LW
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Lisa W.
Julian, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/04/2022
0
Category: Service
What a joke
Had my car there twice now the transmission is done and so is the warranty. I am eatting this car and payment thank you
LW
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Lisa W.
Julian, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/04/2022
0
Category: Service
If I could give them 0 I would
Every dam car I've ever bought has either transmission went out or never lasted very long. They do not check there used inventory out . I onky got a 14000 coverage and my transmission went our I'm stuck only had ut a year now no way to work. I've had my car there twice they can never find nothing wrong . Now I'm just screwed. I'll send my car back not paying for junk no more. So Buyers BEWARE do not buy from them
RL
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Robert L.
Lemont, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/20/2022
0
Category: Service
Polar opposite experience this service
Waited to get checked in while attendants basically ignored me standing there.
Waited in lobby more than 50 minutes until car was returned to parking lot.
Received a text (even though I was in waiting room) of an urgent need to replace my cabin air filter for ~$100!, Needless to say, I denied...
Waited in line for cashiers while they stumbled all over another customer (she)
Got in car and found big black smudge marks on glove box (removed to check my cabin filter)
Went back in and told service personnel and they pushed complaint person to person behind counter
Waited in car and no one came out within a few minutes so left.
Not my idea of good service.
Received phone call after leaving stating that they would clean the smudges, too late wasted enough time there...
Told person I asked for a oil change not a cabin filter change, was told that is part of multi-point inspection although never happened before. Just checked and that cabin filter costs $10.99 at autozone.
Hopefully this will help them improve their service because I'm not sure I will return.
SS
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Scott S.
Emporium, PA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service department exceptional!
Employees were courteous, professional & outstanding.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 04/11/2022 05:39 AM

Thank you for your visit. 

We hope you had an enjoyable weekend. 

ME
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Michael E.
State College, PA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
These guys care about customers
Blaise simply takes care of people (not Blaise Dodge, stay away from there). They were under no obligation to help me, but they did in a big way and I am grateful. You always feel like a VIP when you go there.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 04/01/2022 06:30 AM

Thank you very much for your visit and your very kind words!

We are always happy to help.

Employees worked with
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CHRISTOPHER A DIX
Service Advisor
EL
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Einar L.
Lanse, PA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good trip!
Solved my problem in a timely fashion.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 03/28/2022 09:28 AM

Timely is good.  We appreciate your visit. 

Have a good week.

Employees worked with
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CHRISTOPHER A DIX
Service Advisor
JM
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John M.
Coudersport, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/22/2022
0
Category: Service
Unreal
I was told that a vehicle was available for me to come look at. I live over 100 miles away. I called before I left my house at 3 p.m. to make sure car was still available. Spoke to a woman in the sales department and she said it was fine to come. After arriving there they told me "oops, somebody was supposed to call you." Apparently they got the wrong number. No cars available. Unreal experience. I would not do business with them. Just a word of caution.
Verified Customer
Lock Haven, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Very good experience
Work completed in timely manner and work completed was explained to me
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 03/08/2022 01:37 PM

Thank you very much for taking the time to complete our survey from your most recent visit!  It goes a very long way to hear the good.

Have a great week!

Employees worked with
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CHRISTOPHER A DIX
Service Advisor
Verified Customer
Altoona, PA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
I got my Sante Fe last year from Blaise, I love the service department. Always on time, courteous, friendly staff. A++
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 03/02/2022 06:28 AM

Thank you very much for being a part of my service department family.  See you next time. 

Have a great week!

CH
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Carson H.
Belleville, PA
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Routine Service
The staff have been consistently pleasant, courteous, and professional.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 03/02/2022 06:24 AM

We appreciate you coming and seeing us.  I appreciate your compliments about my staff.  They work hard and they do it right.  

Have a great week.

DM
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Donald M.
Pine Grove Mills, PA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
The ENTIRE staff at Blaise Alexander Hyundai are "Top Notch" Very fast, work done correctly. my car is ALWAYS washed before returning to me. Alex does a GREAT job washing my car.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 02/25/2022 07:56 AM

Thank you kind sir!  Always a pleasure seeing you. 

Have a great weekend. 

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Verified Customer
State College, PA
2010 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
2010 Veracruz
Service is always done timely and excellent with great friendly staff.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 02/22/2022 10:21 AM

Thank you very much for visiting us!  Thanks for working with us.  

Have a great week. 

Employees worked with
avatar
CHRISTOPHER A DIX
Service Advisor
Verified Customer
Bellefonte, PA
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent
Excellent from scheduling to finish! Appreciate the free car wash too!
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 02/21/2022 06:36 AM

Thank you for your survey!  We always appreciate the great compliments.  

Have a great week!

Verified Customer
State College, PA
2022 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
service was excellent
this won't let me change review
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 02/21/2022 06:35 AM

As I am sorry to hear this,  this survey is a Service Department rating.   Was your service department visit good?

I can forward on to the sales team so they can try and make things right. 

If things were good for my team and my department, can I please ask for a rescore?  This survey reflects only my department.  If we were good, I'll take the 5* and discuss with the GM.

Thanks for your input.  We will talk soon.


Employees worked with
avatar
CHRISTOPHER A DIX
Service Advisor
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