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BMW MERCEDES SERVICE

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(534 Reviews)
98
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
98
Net Promoter Score ®

Business Details

About

BMW MERCEDES SERVICE is SHERMAN OAKS’ LEADING INDEPENDENT German Car Service & Repair Shop Since 1973!. We love what we do, and that basic fact fuels our business. We are dedicated to our customers, and that’s why they stick with us—the best auto repair Sherman Oaks has to offer.

Our family of technicians and service staff sees their
BMW MERCEDES SERVICE is SHERMAN OAKS’ LEADING INDEPENDENT German Car Service & Repair Shop Since 1973!. We love what we do, and that basic fact fuels our business. We are dedicated to our customers, and that’s why they stick with us—the best auto repair Sherman Oaks has to offer.

Our family of technicians and service staff sees their work here at BMW MERCEDES SERVICE as more than a job. It’s their vocation and livelihood. Each member of our team is invested in your satisfaction.

BMW MERCEDES SERVICE was founded on the basic idea that everyone deserves respect. It is our mission to treat each person that comes through our door with dignity and sensitivity. We believe this attention to detail has paid off by providing us with our loyal, friendly family of customers. That’s what makes BMW MERCEDES SERVICE the best car service in Sherman Oaks!
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Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(818) 990-4621

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
4357 Woodman Ave Sherman Oaks, CA 91423-3030
BMW MERCEDES SERVICE's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(534 Reviews)

TR
Terry R.
Studio City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
2002 M3 Service
As always my car had a service and came back like a brand new car…
So beautiful to drive I just didn’t want to get out…ha!
JIM B. from BMW MERCEDES SERVICE responded on 02/22/2025 09:36 AM

It's fantastic to hear that your car feels as good as new after the service! We love transforming vehicles into such smooth-riding machines that they tempt you to keep cruising. We're glad you're enjoying the drive—just remember, even the best rides need a pit stop now and then! Looking forward to your next visit.


JG
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Joyce G.
Studio City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
I always bring my Mercedes to Jim’s shop for my annual service. Both Jim and Dmitry are very professional and very nice. They always call me if my car needs somethibg repaired.
Their shop is very well maintained.
JIM B. from BMW MERCEDES SERVICE responded on 02/21/2025 09:36 AM

We appreciate your recognition of our shop’s cleanliness! We believe that a tidy space is the foundation for top-notch service. A spotless environment helps us maintain our sense of humor while keeping those engines running smoothly. Your feedback encourages us to keep it shining bright!


SM
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Sabrina M.
BMW 228i Gran Coupe xDrive
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Fast service
Great service
JIM B. from BMW MERCEDES SERVICE responded on 02/14/2025 09:37 AM

We really appreciate you taking the time to share your experience. It’s wonderful to know you enjoyed our service. We strive to make every visit as smooth as a perfectly tuned engine. If there’s anything specific you loved, we’d love to hear more about it!


Verified Customer
Studio City, CA
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Mercedes C300 A5 Service
Our go-to place for all of our cars for many years. Extremely professional and competitively priced.
JIM B. from BMW MERCEDES SERVICE responded on 02/13/2025 09:36 AM

It's fantastic to hear that we're your go-to spot for all your automotive needs! We pride ourselves on combining professionalism with competitive pricing, but it sounds like we’re really hitting the mark for you. We appreciate your loyalty and promise to keep the wheels turning smoothly for many more years to come. Here's to many more trouble-free miles!


AC
Allen C.
Studio City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Battery Service on X1 and X3
High quality and great service as usual.
JIM B. from BMW MERCEDES SERVICE responded on 02/03/2025 09:35 AM

We appreciate your feedback! It's fantastic to hear that our high-quality service continues to meet your expectations. We're dedicated to keeping your vehicle in top shape, and it's always a pleasure to assist. If there’s anything else we can do for you, just let us know!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Amazing service!
Very knowledgeable, honest and fast.
JIM B. from BMW MERCEDES SERVICE responded on 01/27/2025 09:34 AM

It's fantastic to hear that you found our team to be knowledgeable, honest, and quick. We believe that getting your vehicle serviced shouldn't take longer than a coffee break (unless you're really savoring that coffee). Your feedback is much appreciated, and it motivates us to keep up the good work!


EH
Elizabeth H.
Sherman Oaks, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
verified customerVerified Customer
10
They are the best!
Excellent service..can’t say enough about how stellar service is including bodywork!
JIM B. from BMW MERCEDES SERVICE responded on 01/16/2025 09:35 AM

We're excited to hear that you think our service is stellar—it's always nice to know that our hard work shines through! Whether it's keeping your ride in top shape or giving it a makeover with some bodywork, we aim to make every experience a smooth ride. Your kind words are much appreciated, and we're glad to have you as part of our BMW and Mercedes family!


JA
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Jennifer A.
Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2024
verified customerVerified Customer
10
Pleasant and Efficient
Easy drop off and check-in. Service took about 2-3 hours. Received a text message saying that it was ready to collect. Was given a quick explanation of work completed. Everything went smoothly. Thanks!
JIM B. from BMW MERCEDES SERVICE responded on 12/28/2024 08:12 AM

We're glad to hear everything went smoothly during your visit! It sounds like you experienced the kind of service that even your car appreciates - efficient and hassle-free. We aim to take the stress out of car care, so it’s great to know that we hit the mark. If our texting skills ever get too good, we might have to start charging for poetry! Looking forward to taking care of your vehicle in the future.


YB
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Yuri B.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
10
BEST BMW SERVICE!!!
Coming for service to this place since 1998!
AAA all the way!
Thank you and Happy Holiday Season!
JIM B. from BMW MERCEDES SERVICE responded on 12/27/2024 05:47 AM

It's fantastic to hear that you've been part of our family since 1998! Your loyalty clearly proves that we must be doing something right. We aim for AAA all the way - and it sounds like we're hitting the mark with you! Wishing you a joyful holiday season filled with all sorts of delight. Safe travels on the road, and here’s to many more years of service together!

JIM B. from BMW MERCEDES SERVICE responded on 12/27/2024 05:50 AM

It's fantastic to hear that you've been part of our family since 1998! Your loyalty clearly proves that we must be doing something right. We aim for AAA all the way - and it sounds like we're hitting the mark with you! Wishing you a joyful holiday season filled with all sorts of delight. Safe travels on the road, and here’s to many more years of service together! Spasibo Dorogoy Drug!


GR
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Gary R.
Van Nuys, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
10
GREAT SERVICE
I HAVE GOING TO BMW MERCEDES SERVICE FOR YEARS. YOU COULDN'T ASK FOR BETTER SERVICE OR BETTER PEOPLE.
JIM B. from BMW MERCEDES SERVICE responded on 12/23/2024 09:35 AM

It's always a pleasure to hear from long-time customers! We appreciate your loyalty and are glad our team has been able to keep your experience top-notch over the years. We like to think we’re not just fixing cars but building relationships too. Here’s to many more years of smooth rides together!


RC
Rick C.
Sherman Oaks, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
BMW Service
They are great at what they do. Always fair and honest.
JIM B. from BMW MERCEDES SERVICE responded on 12/22/2024 09:36 AM

We're glad to hear that you find our service fair and honest! It's always our goal to keep things transparent and to make sure you drive away happy. After all, we know your car is like family—best to treat it right! We appreciate your support and look forward to keeping your wheels in top shape.


GF
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Glenn- Angelo F.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2024
verified customerVerified Customer
10
Great Service
Jim and the guys are very responsive and provide excellent service.
JIM B. from BMW MERCEDES SERVICE responded on 12/20/2024 09:37 AM

We appreciate your feedback and are glad to hear that Jim and the team delivered the excellent service we strive for. It's always our aim to keep things rolling smoothly, and it looks like we hit the mark! If there's anything else we can assist you with, don't hesitate to reach out.


GK
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Gary K.
Sherman Oaks, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
9
Brake Service
I had a brake light come on and they worked me in immediately and were able to get my car back to me in just a couple hours. Great service!
JIM B. from BMW MERCEDES SERVICE responded on 12/16/2024 09:34 AM

It's fantastic to hear that we could get you back on the road so quickly! A brake light is no small matter, but we're glad we could brighten your day instead. If your car ever needs more TLC, we're here to make sure it's as smooth as a Sunday drive. Safe travels!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Excellent service and honest mechanics.
I’m using these guys for 5 or 6 years and I am always happy with their work. However what makes them really different from other mechanics is the professional honesty. Last time I asked them to change my battery because the interior light auto off turned too short indicating IMHO the poor battery performance. The mechanic talked me out of it because there was no system warning. I am sure there are mechanics around who would take advantage of my mistake and replaced my working battery. Not these guys.
I highly recommend them to anyone looking for good professional service.
JIM B. from BMW MERCEDES SERVICE responded on 12/15/2024 09:35 AM

It's great to hear from someone who's been with us for a good stretch! We're glad you appreciate our candor; after all, honesty really is the best policy—even if it occasionally means turning down a sale. We aim to provide service that's not just professional but also responsible. It's fantastic to know that you feel confident recommending us to others. If your interior light starts throwing any dramatic tantrums again, you know where to find us! Safe driving until then!


MB
Milly B.
Sherman Oaks, CA
BMW 528i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Thank you!!!
Jimmy and Dimitri ALWAYS take care of my precious older and beloved BMW....with promptness, friendliness, and great prices! With appreciation! Millie ???
JIM B. from BMW MERCEDES SERVICE responded on 12/15/2024 09:35 AM

It's fantastic to hear that Jimmy and Dimitri have been taking such great care of your beloved BMW. They certainly know how to treat a classic with the attention it deserves! Promptness, friendliness, and great prices make for a trifecta of excellent service. We appreciate you sharing your experience and look forward to continuing to keep your precious ride in top shape—after all, great cars deserve great care!


Displaying Review 1 - 15 of 534 in total
Service Coupons and Posts
🚗💨 We're thrilled to hear you think we're "great" and speedy! Quality work at fair prices? That’s our jam! Thanks for trusting us with your ride. We promise to keep the good times (and the great service) rolling! 😉 #BMWMercedesService #WeAppreciateYou
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Thanks for the stellar review! 🚗✨ We're thrilled to be your go-to team for all things BMW and Mercedes! Trustworthiness and expertise are our middle names (well, not really 😉). We appreciate your support! #CustomerLove #AutoExperts
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Thanks for the awesome review! 🚗 We're thrilled to hear you felt well-informed on your first visit. We believe knowledge is power—especially when it comes to car care! 🛠️ Ready for your next adventure? #BMWMercedesService #CarCareHeroes
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We're thrilled to hear that Jim and Dimitry got your BMW back on the road! ?? Understanding is half the battle, and we’re here to win it! Thanks for trusting us with your ride! #BMW #MercedesService
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We’re thrilled to be your go-to for top-notch service! ?✨ Your fantastic review revs up our engines and keeps us motivated! Thanks for trusting us with your ride! #BMWMercedesService #TopNotchCare
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We’re revved up to hear you enjoyed our friendly, efficient service! ?❤️ We promise to keep those engines running smoothly without breaking the bank. Thanks for the glowing recommendation! #BMWMercedesService #AutoExperts
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Thanks for the love! ?❤️ We're thrilled to be your go-to for all things automotive. Your trust means the world to us! We promise to keep your rides in top shape, so you can focus on the road ahead. ?️ #BMWMercedesService #CustomerLove
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We appreciate your trust in us! ?✨ Reliability is our middle name (well, sort of)! We're thrilled to hear you enjoy our top-notch service at reasonable prices. Let’s keep your wheels turning smoothly for miles to come! #BMWMercedesService #CarCareExperts
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We're thrilled to hear you found our pricing fabulous! Our team loves sharing their knowledge—it's what keeps the engines running smoothly! ?? We appreciate your support! #BMWService #MercedesMaintenance
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We're blushing! ? Thanks for the kind words about our amazing team and timely service! We love keeping your ride in tip-top shape without breaking the bank. See you next time for more car magic! ?✨ #CustomerCare #BMWMercedesService
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We're thrilled to hear you were in and out quicker than a pit stop! ⏱️? Your satisfaction is our ultimate drive. Thanks for trusting us with your ride! #CustomerCare #BMWMercedesService ?✨
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Thank you for the glowing review! We strive to be the best pit stop for your luxury rides. ?️✨ Your loyalty means the world to us. We promise to keep your wheels in top shape! ?? #LuxuryCars #BestService
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We’re thrilled to have you back! ? Good service is our fuel, and we’re here to keep your ride running smoothly. ?? Thanks for trusting us again! #BMWMercedesService #CustomerForLife
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Thanks for the shout-out! ?✨ We believe a clean garage and clear explanations are the keys to automotive happiness. Your OCD is safe with us! ? #BMWMercedesService #CleanAndClear
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?? Wow, we’re blushing! Thank you for trusting us with your Mercedes! We're thrilled to be your go-to team for fantastic service. We promise to keep delivering excellence – just like your ride! ? #BMWMercedesService #ThankYou
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We appreciate the love! ? Trusting us with your ride means the world. We're here to keep your car running smoothly — no BS, just good vibes! ?? Thanks for choosing us! #BMWMercedesService #CarCareExperts
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We're revving up our appreciation! ?? Thanks for your kind words. We're thrilled to keep your ride ready for the road. Until next time, stay tuned for great services! #BMWMercedesService #CustomerAppreciation
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Wow, nearly 20 years of trust! ?✨ That's like a lifetime in car years! We're so grateful for your loyalty and kind words. Here’s to many more miles together! ?️ #BMWMercedesService #TrustTheExperts
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Thanks for the awesome review! We promise to keep your car running smoothly without breaking the bank. ?? Your trust in us fuels our passion for maintenance! ?✨ #BMW #MercedesService
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A treasure? We’ll take that! ? Thanks for trusting us with your BMW and Benz for over 20 years! Jim, Dimitri, and our expert team are always here to bring your ride back to life—beautifully and affordably! ?✨ #CustomerAppreciation #BMWMercedesService
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We’re thrilled to hear you had an outstanding experience with Jim and Demetri! ?✨ It’s always great to know we’re providing the best service! Thanks to Rome for the referral! Keep those engines humming! #BMWService #MercedesMaintenance
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?? Thanks a million for the thumbs up! We strive to make your car care journey as smooth as the ride itself. Efficiency is our middle name (well, not really, but you get the idea)! ?️? #BMWMercedesService #SmoothRides
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Thank you for the fantastic review! ?✨ We promise to keep your car running smoother than your favorite playlist! ? We're thrilled to be your go-to for all things BMW and Mercedes! #CarCare #BestInBusiness
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We're blushing! ? Thanks for recognizing our dedication to top-notch service. We strive for excellence here at BMW MERCEDES SERVICE, and your kind words fuel our passion! ?? #ServiceKings #DrivingExcellence
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We're honored to have your family as part of ours for over 25 years! ?❤️ Jim's passion for all things BMW shines through in every service. Here's to many more years of keeping your rides in top shape—no matter the generation! #FamilyTradition #BMWLovers
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We're thrilled to hear you had a speedy experience! ?? From tow to go in just a day? That's our kind of magic! Thanks for trusting us with your ride! ? #BMWMercedesService #FastAndFuriousRepair
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Thank you for the stellar review! ? Dimitri and Jim are thrilled to be your go-to gearheads. We promise to keep your ride as smooth as butter! ?? #BMWMercedesService #CarCareExperts
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Cheers to years of top-notch service! ? Jim and Dimitri are our secret sauce. Thanks for the love! ? #CustomerAppreciation #FiveStarService
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Thanks for the ⭐⭐⭐⭐⭐ review! We know the importance of a cool ride, and we're thrilled we could keep your AC in shape. Stay cool in your ride! ?❄️ #CustomerSatisfaction #ACService
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Thank you for the 5-star review! We're thrilled to hear that you found our service very professional. ? We appreciate your support and look forward to helping with all your automotive needs. #CustomerSatisfaction #ProfessionalService
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We're thrilled you've been part of our auto family for 20 years! ? Jim and Dmitry appreciate your trust and always strive to provide top-notch service. Thanks for the glowing review! #CustomerSatisfaction #AutoService
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We're thrilled to hear that you find our service consistently great and reliable! ? Thank you for choosing BMW MERCEDES SERVICE! We're here to keep your car running smoothly. #ExpertService #CustomerSatisfaction
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Thanks for the love, Marshall! ? We're thrilled to hear that you've had a great experience with us. Your kind words truly motivate us to keep delivering top-notch service. See you on your next visit! #CustomerSatisfaction #BMWMercedesService
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We're thrilled to hear that your car is running smoothly! ?? Thanks for the two thumbs up! We appreciate your support and look forward to serving you again. #HappyCustomers #SmoothRide
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Thanks for the 5-star review, Jack! We're thrilled to hear that you found our team honest, efficient, and qualified. Your support means a lot to us! ?? #CustomerAppreciation #BMWMercedesService
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Thanks for sticking with us for 15 years! We appreciate your support and kind words. We're thrilled to hear that you've had an excellent experience with our team. ?? #CustomerAppreciation #15YearsStrong
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Cheers, Michael! ? We're thrilled to be your go-to for top-notch service. Your loyalty and kind words keep us motivated to deliver the best! ??️ #CustomerAppreciation #AutoServiceExcellence
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? Thanks for the glowing review! We're thrilled to be your go-to shop for all things car-related. Keep cruising, and feel free to reach out if you need anything! ?? #CustomerAppreciation #AutoCare
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? Thank you for your kind words! We take pride in our professional service and love keeping your M3 in top shape. Your support means the world to us! #BMW #MercedesService ?
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Hey there, Rick! ? Thanks for the kind words! Jimmy and the team are thrilled to hear such an amazing review. We're here for all your European car needs! ?️ #EuropeanCar #ProfessionalService
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Thanks for choosing us as your go-to spot! ? We're thrilled to be your top choice for car care. Looking forward to keeping your wheels in top shape! #CustomerAppreciation #CarCare
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Thanks for the stellar review! We're thrilled to hear that you had a top-notch experience with us. Let's keep those Bimmers purring! ?? #TopNotchService #BMWLovers
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? Wow! We're so grateful for your 5-star review, Reggie! It's awesome to hear that you're happy with our service. Jim and Demetri will be thrilled to hear your kind words. Thanks for making us your go-to! ?? #HappyCustomers #BMWMercedesService
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Thanks for the 5-star review! ? We're thrilled to hear that you had a positive experience with us. We take pride in our clean shop, timeliness, and friendly service. We'll be here for you when your car needs us! #CustomerSatisfaction #BMWMercedesService ?
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Thanks Marilyn! We're thrilled to hear you're so happy with the transformation of your car. ? Our goal is to always keep our customers smiling behind the wheel. Don't forget to share the love! #CarCare #HappyCustomers
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Hey there ?! Thank you for being a loyal customer! ? We strive to keep our service quick and efficient for you. We're glad we could solve the problem with your car! See you next time #HappyCustomers #EfficientService
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Thanks for the 5-star review! ? We're thrilled to hear that you and your car left happy. Our team takes pride in providing top-notch Mercedes maintenance and repair services. We appreciate your support! #HonestTechnicians #HappyCars
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Thanks for the stellar review! It's great to hear you had a top-notch experience with us. We're always here to keep your wheels turning smoothly. ?? #CustomerSatisfaction #AutoService
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Thanks for the love, Terry! We appreciate your trust in our service. We always strive to take care of our clients and their cars. Can't wait to welcome you back! ?? #CustomerSatisfaction #AutoCare
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? Thanks for the ⭐⭐⭐⭐⭐ review, Barbara! We're thrilled to have been your go-to for years. We appreciate your loyalty and promise to keep delivering top-notch service! ?? #CustomerAppreciation #FiveStarService
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????? Thank you for your glowing review! We're thrilled to have provided you with excellent service for many years. We appreciate your recommendation! #BMW #MercedesService #ShermanOaks
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? Thank you for your amazing review! We're thrilled to be the best choice for all your car needs. ?? Your support means the world to us! #CustomerAppreciation #BestCarService #ShermanOaks
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