business image

BMW of Silver Spring

Average Score
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(1 Review)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

Categories
New Car Dealer
Contact
(888) 295-2096
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
3211 Automobile Boulevard Silver Spring, MD 20904
BMW of Silver Spring's Reviews
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(1 Review)

RL
gravatar
Rick L.
Dayton, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/29/2016
Rip off!
Reminds why I avoid the dealer for service at all costs!

Headlight out and needed alignment - $187 to replace at $20 bulb - would have done it myself in 10 minutes but had issue with the headlight alignment. Guess I set my self up for this one...

Check Engine Light on - $146 to read the code. Then they wanted another $219 to upgrade software. Only then could they tell me if the evaporative fuel system leak code was real or could be cleared. Why they could not run a simple smoke test without the software upgrade I don't know, but charging $146 to read codes is a new record!

At that point I was done - did not go for the quoted $704 to replace an oil filter housing gasket or the $1245 to replace a valve cover gasket.

Find yourself a good mechanic... Avoid this dealer at all costs.
Not Recommended
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.