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Bob & Sons Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(939 Reviews)
89
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

About

QUALITY SERVICE YESTERDAY, TODAY & TOMORROW... SINCE 1964

Our staff of trained employees understands how difficult it is to find quality, reliable auto and truck repair. Personal service, as well as caring and courteous people, make the Bob & Sons difference.
QUALITY SERVICE YESTERDAY, TODAY & TOMORROW... SINCE 1964

Our staff of trained employees understands how difficult it is to find quality, reliable auto and truck repair. Personal service, as well as caring and courteous people, make the Bob & Sons difference.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(603) 623-9295

Business Hours

Mon
7:00 AM - 4:00 PM
Tue
7:00 AM - 4:00 PM
Wed
7:00 AM - 4:00 PM
Thu
7:00 AM - 4:00 PM
Fri
7:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
321 Kelley Street Manchester, NH 03102
Bob & Sons Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(939 Reviews)

TC
Tania C.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Excellent service
It's always a great experience no matter how much work I needed to be done.
Manager from Bob & Sons Automotive responded on 02/27/2025 11:43 AM

We're glad to hear that your experiences with us have been consistently positive! Whether it’s a minor tune-up or a major fix, we're ready to tackle whatever comes our way. Your continued trust means a lot to us. Drive safe!


BB
Brett B.
Litchfield, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Friendly & Convenient
I had such a wonderful experience dropping my vehicle off at Bob & Sons for an inspection. Erica set me up for my appointment with ease and provided a loaner car for me while my vehicle was being looked at so I could get on with my day. Ian’s response while he was taking leave for the day shows his dedication. Stacey provided the smile to send me on my way with a safe car. Thanks to the whole team at Bob & Sons!
Manager from Bob & Sons Automotive responded on 02/12/2025 11:24 AM

Thank you so much for taking the time to share your wonderful experience with us at Bob & Sons! We are thrilled to hear that Erica made your appointment setup smooth and convenient, and that the loaner car helped you continue with your day seamlessly. Your kind words about Ian's dedication and Stacy's warm service truly mean a lot to our team.

We strive to provide excellent service and ensure our customers feel valued and supported throughout their visit. Your feedback is incredibly motivating and reassures us that we are on the right track. We look forward to serving you and your vehicle again in the future. Safe travels, and thank you for choosing Bob & Sons!


Verified Customer
Bedford, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Always reliable
I know when I’m at Bob and Sons I’m in good hands!
Manager from Bob & Sons Automotive responded on 02/12/2025 11:22 AM

We're glad to hear that you feel at home with us! Our team strives to make sure every customer leaves feeling cared for and well taken care of! Thank you for taking the time out of your day to share your great experience with others and drive safe!


CS
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Carl S.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2025
verified customerVerified Customer
10
Excellent learning experience.
Now we understand why we've been having battery trouble and we really appreciate the tutorial.
Erica and the technician were so helpful and friendly.
Manager from Bob & Sons Automotive responded on 01/23/2025 11:27 AM

We're glad to hear that the battery mystery has been solved! It sounds like Erica and our technician made quite the team :) Drive safe!


KB
Karen B.
Auburn, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2024
verified customerVerified Customer
10
Great turn around and service!
All the coolant leaked out of my car, called and they said they could look at it as soon as the tow truck could get it to them. They diagnosed and fixed the leak quickly, got me my car back in time for a trip for Christmas! Great people!
Manager from Bob & Sons Automotive responded on 12/26/2024 07:03 AM

We appreciate you taking the time to share your experience with us!  It's great to hear you made it in time for your trip because we know how important the holidays are! Wishing you many safe travels and a Happy 2025!


MW
Marie W.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
9
Great service
Fast response, great, and honest service.
Manager from Bob & Sons Automotive responded on 12/17/2024 03:09 PM

We're glad to hear you felt our response time was fast! Your support means a lot to us, and we're here to keep your vehicle running smoothly. Drive safe + have a wonderful holiday season!


KC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2024
verified customerVerified Customer
10
Very Good Experience
I called Bob and Son’s to see if I could get my car in for a few things and they were able to fit me right in and had my car ready the same day. The staff were very nice and professional as well. I like the feature of choosing what services I want and the explanation as to why they were suggested. Even tho I didn’t choose to do all the services suggested, I did not feel pressured into doing them. I would highly recommend Bob and Sons to anyone who needs work done on their car.
Manager from Bob & Sons Automotive responded on 12/03/2024 10:33 AM

It's great to hear that your experience at Bob & Sons Automotive was awesome! We're glad we could fit you in and have your car ready on the same day. Our team prides itself on professionalism and making sure our customers feel informed -
it's all about giving you options and letting you drive the decision-making process. Thank you for taking time out of your day to share your great experience with others. We hope you have a wonderful holiday season and drive safe! -Stacy/owner


DL
David L.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2024
verified customerVerified Customer
10
Good service, pleasant people
They had a busy day all scheduled and fit me in last minute. Work completed early than scheduled and greatly appreciated! Thank you Ian and Team!
Manager from Bob & Sons Automotive responded on 11/25/2024 06:23 AM

We're glad to hear we could squeeze you in, even on a busy day and that the work was finished ahead of schedule! Your support mean the world to our team. We hope you have a wonderful holiday season and drive safe! -Stacy/Owner


RP
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Ron P.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2024
verified customerVerified Customer
9
timely service
Staff was very attentive and I received professional timely service
Manager from Bob & Sons Automotive responded on 11/18/2024 10:42 AM

We're glad to hear that you found our staff attentive and our service to be timely! At Bob & Sons Automotive, we aim to keep things running smoothly—just like your vehicle. Thank you for your business and drive safe!


BC
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Bill C.
Bedford, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2024
verified customerVerified Customer
10
winter safe
l can only give Bob and Sons my highest recommendation, from Erica's friendly greeting to an understanding of required repairs. Only in a family business will you find customers part of the family.
Manager from Bob & Sons Automotive responded on 11/12/2024 11:54 AM

Hi Bill! We truly appreciate your kudos to Erica and how we make you feel like family. We're happy we got your Camry road-ready for the winter and you know where to find us should you ever need more assistance or have any questions. Drive safe!


MW
Marie W.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2024
verified customerVerified Customer
9
Great service
Great service, honest. One of the best long term family run business.
Manager from Bob & Sons Automotive responded on 11/07/2024 08:32 AM

We appreciate your feedback on our service! It’s always nice to hear when our hard work and dedication to being honest pays off. Family-run businesses like ours aim to treat each customer like one of the family—If there’s anything else we can do for you, just let us know! Drive safe!


BR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2024
verified customerVerified Customer
10
Vehicle fixed to satisfaction
My vehicle needed some repairs and I needed an inspection sticker before the end of the month. I called Bob and Sons and I was able to drop my car off the next morning. I was able to get a courtesy vehicle while my car was being repaired and this helped alot. I am very pleased with the service, my car was ready faster than expected and it was very helpful receiving the report with pictures explaining the issues with my car. The repairs were done very fast and I got my sticker and I am very happy about that.
Manager from Bob & Sons Automotive responded on 11/04/2024 11:26 AM

We appreciate you taking the time to share your experience!  We take pride in keeping our customers informed, so we’re glad the photo report helped shed some light on the health status of your vehicle. We're also happy you found the courtesy vehicle to be super helpful - we get it, it's not easy to be without a car when life keeps going! Drive safe and we hope to see you and your Nissan in the future!


AD
Audrey D.
Concord, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2024
verified customerVerified Customer
10
Best car care
I have always had Jon work on my cars for over 30 years. He is by far one of the most honest and talented people I have ever worked with. Since moving to Bob and Sons I really like the care that my car gets. The technology is super cool. The other people I have come in contact with are also amazing super nice and very helpful like Ian and Erica!! Thank you so much for continuing to provide good honest service!!
Manager from Bob & Sons Automotive responded on 10/28/2024 08:31 AM

We appreciate your long-standing loyalty and support! We've both struck automotive gold with Jon! We're glad to hear that you've been enjoying the high-tech services and the friendly faces around here—Ian and Erica will be glad to know you think they’re amazing too! Here’s to many more years of keeping your car running smoothly and thank you for sharing your experience at Bob & Sons Automotive with others! Drive safe! -Stacy/Owner


PP
Pam P.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2024
verified customerVerified Customer
10
Wonderful service
The best
Manager from Bob & Sons Automotive responded on 10/28/2024 08:28 AM

We're always aiming for the best, so it's great to hear we hit the mark! Drive safe, Pam and thank you for sharing your great experience with others!


MD
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Marilyn D.
Goffstown, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2024
verified customerVerified Customer
8
Great Service!
Friendly, helpful, competent people.
Clean, professional environment.
Great service.
Manager from Bob & Sons Automotive responded on 10/22/2024 10:41 AM

We appreciate the feedback and are pleased to hear you enjoyed your experience with our team! Drive safe!

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