business image

Bob & Sons Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(943 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
90
Net Promoter Score ®

Business Details

About

QUALITY SERVICE YESTERDAY, TODAY & TOMORROW... SINCE 1964

Our staff of trained employees understands how difficult it is to find quality, reliable auto and truck repair. Personal service, as well as caring and courteous people, make the Bob & Sons difference.
QUALITY SERVICE YESTERDAY, TODAY & TOMORROW... SINCE 1964

Our staff of trained employees understands how difficult it is to find quality, reliable auto and truck repair. Personal service, as well as caring and courteous people, make the Bob & Sons difference.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(603) 623-9295

Business Hours

Mon
7:00 AM - 4:00 PM
Tue
7:00 AM - 4:00 PM
Wed
7:00 AM - 4:00 PM
Thu
7:00 AM - 4:00 PM
Fri
7:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
321 Kelley Street Manchester, NH 03102
Bob & Sons Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(943 Reviews)

LM
Lynn M.
Goffstown, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Great service
I’m new in the area and needed a new mechanic. When I saw Bob and Sons I figured it was a family run business. Sure enough, it’s got a long history and now a grandson as owner. Loved the personal care and family vibe. Will be recommending them to all I know! Thank you!!
Manager from Bob & Sons Automotive responded on 03/24/2025 06:55 AM

Welcome to the neighborhood! We're glad to hear you found us, and it's wonderful to know that our family vibe resonated with you. We truly appreciate your recommendation – it's our favorite kind of compliment! Drive safe and we'll see you in the future :)


Verified Customer
Bedford, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Great service as usual
Always happy with everyone at Bob and Sons!
Manager from Bob & Sons Automotive responded on 03/24/2025 06:55 AM

We’re glad to hear that you're consistently happy with our team! Here’s to more happy miles ahead and happy spring!


FM
gravatar
Filipe M.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
10
Vehicle Health Reports and Great Service, Kept me out of the breakdown lane.
I've been bringing my vehicles to Bob & Son's for a couple of years now. I'm always very satisfied with their level of service and their prices are fair. I like that they send you vehicle health reports with images as you can see the issues they're reporting to you. I've purchased a couple of used cars and brought them both to Bob & Son's to check them out and they have preemptively kept me from getting stuck on the side of the road.
Manager from Bob & Sons Automotive responded on 03/05/2025 06:29 AM

It sounds like you’ve found a trusty companion in us at Bob & Sons Automotive! We're so happy to hear that our service has been reliable and that our vehicle health reports are keeping you informed. It’s always our goal to ensure our customers drive away with confidence and peace of mind. We appreciate your loyalty and look forward to helping you maintain your vehicles for many more miles ahead, Filipe!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Thank you!
This was my first time taking a car to a shop, ever, and I’m grateful I came here. No one could get the lug nuts off my car but Bob’s! I know how tedious and frustrating this car has been and we are so grateful for them for sticking with it!!! Very fairly priced as well may I add. Everyone was SO friendly and helpful, I will 100% be coming back for any future things my car may need. Thank you for taking such good care of us!!!
Manager from Bob & Sons Automotive responded on 03/05/2025 06:28 AM

It's fantastic to hear that your first trip to an auto shop was a successful one and we're so glad you chose Bob & Sons Automotive! We're looking forward to seeing you again for all your car needs—hopefully, next time it’ll be a lot less "nutty"! Drive safe!


TC
Tania C.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Excellent service
It's always a great experience no matter how much work I needed to be done.
Manager from Bob & Sons Automotive responded on 02/27/2025 11:43 AM

We're glad to hear that your experiences with us have been consistently positive! Whether it’s a minor tune-up or a major fix, we're ready to tackle whatever comes our way. Your continued trust means a lot to us. Drive safe!


BB
Brett B.
Litchfield, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Friendly & Convenient
I had such a wonderful experience dropping my vehicle off at Bob & Sons for an inspection. Erica set me up for my appointment with ease and provided a loaner car for me while my vehicle was being looked at so I could get on with my day. Ian’s response while he was taking leave for the day shows his dedication. Stacey provided the smile to send me on my way with a safe car. Thanks to the whole team at Bob & Sons!
Manager from Bob & Sons Automotive responded on 02/12/2025 11:24 AM

Thank you so much for taking the time to share your wonderful experience with us at Bob & Sons! We are thrilled to hear that Erica made your appointment setup smooth and convenient, and that the loaner car helped you continue with your day seamlessly. Your kind words about Ian's dedication and Stacy's warm service truly mean a lot to our team.

We strive to provide excellent service and ensure our customers feel valued and supported throughout their visit. Your feedback is incredibly motivating and reassures us that we are on the right track. We look forward to serving you and your vehicle again in the future. Safe travels, and thank you for choosing Bob & Sons!


Verified Customer
Bedford, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Always reliable
I know when I’m at Bob and Sons I’m in good hands!
Manager from Bob & Sons Automotive responded on 02/12/2025 11:22 AM

We're glad to hear that you feel at home with us! Our team strives to make sure every customer leaves feeling cared for and well taken care of! Thank you for taking the time out of your day to share your great experience with others and drive safe!


CS
gravatar
Carl S.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2025
verified customerVerified Customer
10
Excellent learning experience.
Now we understand why we've been having battery trouble and we really appreciate the tutorial.
Erica and the technician were so helpful and friendly.
Manager from Bob & Sons Automotive responded on 01/23/2025 11:27 AM

We're glad to hear that the battery mystery has been solved! It sounds like Erica and our technician made quite the team :) Drive safe!


KB
Karen B.
Auburn, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2024
verified customerVerified Customer
10
Great turn around and service!
All the coolant leaked out of my car, called and they said they could look at it as soon as the tow truck could get it to them. They diagnosed and fixed the leak quickly, got me my car back in time for a trip for Christmas! Great people!
Manager from Bob & Sons Automotive responded on 12/26/2024 07:03 AM

We appreciate you taking the time to share your experience with us!  It's great to hear you made it in time for your trip because we know how important the holidays are! Wishing you many safe travels and a Happy 2025!


MW
Marie W.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
9
Great service
Fast response, great, and honest service.
Manager from Bob & Sons Automotive responded on 12/17/2024 03:09 PM

We're glad to hear you felt our response time was fast! Your support means a lot to us, and we're here to keep your vehicle running smoothly. Drive safe + have a wonderful holiday season!


KC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2024
verified customerVerified Customer
10
Very Good Experience
I called Bob and Son’s to see if I could get my car in for a few things and they were able to fit me right in and had my car ready the same day. The staff were very nice and professional as well. I like the feature of choosing what services I want and the explanation as to why they were suggested. Even tho I didn’t choose to do all the services suggested, I did not feel pressured into doing them. I would highly recommend Bob and Sons to anyone who needs work done on their car.
Manager from Bob & Sons Automotive responded on 12/03/2024 10:33 AM

It's great to hear that your experience at Bob & Sons Automotive was awesome! We're glad we could fit you in and have your car ready on the same day. Our team prides itself on professionalism and making sure our customers feel informed -
it's all about giving you options and letting you drive the decision-making process. Thank you for taking time out of your day to share your great experience with others. We hope you have a wonderful holiday season and drive safe! -Stacy/owner


DL
David L.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2024
verified customerVerified Customer
10
Good service, pleasant people
They had a busy day all scheduled and fit me in last minute. Work completed early than scheduled and greatly appreciated! Thank you Ian and Team!
Manager from Bob & Sons Automotive responded on 11/25/2024 06:23 AM

We're glad to hear we could squeeze you in, even on a busy day and that the work was finished ahead of schedule! Your support mean the world to our team. We hope you have a wonderful holiday season and drive safe! -Stacy/Owner


RP
gravatar
Ron P.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2024
verified customerVerified Customer
9
timely service
Staff was very attentive and I received professional timely service
Manager from Bob & Sons Automotive responded on 11/18/2024 10:42 AM

We're glad to hear that you found our staff attentive and our service to be timely! At Bob & Sons Automotive, we aim to keep things running smoothly—just like your vehicle. Thank you for your business and drive safe!


BC
gravatar
Bill C.
Bedford, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2024
verified customerVerified Customer
10
winter safe
l can only give Bob and Sons my highest recommendation, from Erica's friendly greeting to an understanding of required repairs. Only in a family business will you find customers part of the family.
Manager from Bob & Sons Automotive responded on 11/12/2024 11:54 AM

Hi Bill! We truly appreciate your kudos to Erica and how we make you feel like family. We're happy we got your Camry road-ready for the winter and you know where to find us should you ever need more assistance or have any questions. Drive safe!


MW
Marie W.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2024
verified customerVerified Customer
9
Great service
Great service, honest. One of the best long term family run business.
Manager from Bob & Sons Automotive responded on 11/07/2024 08:32 AM

We appreciate your feedback on our service! It’s always nice to hear when our hard work and dedication to being honest pays off. Family-run businesses like ours aim to treat each customer like one of the family—If there’s anything else we can do for you, just let us know! Drive safe!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.