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SureCritic / Hyundai Dealer / Bob Stallings Hyundai
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Bob Stallings Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,091 Reviews)
75
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Score Details

5 stars
79%
4 stars
10%
3 stars
4%
2 stars
1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
126
Total ReScores™
4.8
ReScore™ Average
75
Net Promoter Score ®

Business Details

About

Bob Stallings Hyundai sells New, Certified Pre-Owned Hyundais and Used Cars & Trucks in Dallas. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Bob Stallings Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. We service Bob Stallings Hyundai sells New, Certified Pre-Owned Hyundais and Used Cars & Trucks in Dallas. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Bob Stallings Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. We service ALL MAKES & MODELS. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(214) 694-2700
Closed
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Central Time (Us & Canada)
39444 Lyndon B. Johnson Fwy South Dallas, TX 75232
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,091 Reviews)
Write a Review
Recent Reviews
FB
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Frank B.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2022
10
Category: Service
I Will Purchase All My Future Hyundai’s Here
With the inception of the microchip shortage and supply chain issues, in 2021 and continuing into 2022, new vehicle pricing is through the roof. However, trade in values are the highest I’ve ever seen — in which I took full advantage.

I dealt with the sales manager Luis Ortega who was professional and decisive. This dealership was NOT charging over MSRP for 2022 Palisade Calligraphy’s. I found it re-assuring and admirable that they were NOT taking advantage of the current car market’s hemorrhaging. I received a very fair price on my trade-in and was kept up to speed on when I could take delivery of my 2022 Palisade Calligraphy.

I also had the pleasure of meeting the GM of the dealership, (Brian) who was a very accomodating, professional gentleman who truly cares about his customers, especially during these tough market times.

I strongly recommend this dealership for all your new Hyundai purchases — especially with Luis Ortega or Brian —. You cannot go wrong!!
NF
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Noel F.
Waxahachie, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Oil Change.
Very exceptional service.
EDGAR C. from Bob Stallings Hyundai responded on 04/15/2022 09:45 AM

Thank you for taking time to complete our review for Bob Stallings Hyundai. We are so happy to hear you were provided exceptional customer service from our team. We value your feedback and we truly appreciate your 5 stars.

TJ
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Tammiko J.
Lancaster, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Lifetime Customer
Bob Stalilings Hyundai has mastered customer service. From the lot, to purchase, to delivery, back to the service department service is impeccable. There’s no hustle bustle on the floor it’s calm and relaxing. Even during the few times I’ve had to address an issue, staff have been kind and accommodating. They always follow up and go the extra mile. This is definitely the place for your vehicle purchases whether new or preowned.
EDGAR C. from Bob Stallings Hyundai responded on 04/09/2022 06:04 AM

Thank you for taking time to complete our review for Bob Stallings Hyundai. We are so happy to hear you were provided exceptional customer service from our team. We value your feedback and we truly appreciate your 5 stars

AD
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Ana D.
Dallas, TX
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I had my new Kona for only eight months and for some reason the horn suddenly went out.
My Kona's horn would not make a sound, starting in December 2021 and the service department had to order another one at no cost, but every time I'd call, it was on back order. The people on the phone were very nice and assured me that they'd call just as soon as it was in. I'm glad it wasn't an emergency, but at times when other motorists are not paying attention in backing up, it was a little nerve wrecking. Now I have a working horn which I hadn't had reason to use, but that's alright. I'm almost sure there will be a time later.
Chris R. from Bob Stallings Hyundai responded on 04/06/2022 05:03 AM

Thank you for completing the survey, I greatly appreciate it.

SV
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Salvador V.
Duncanville, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good experience
Very nice people very helpful and grateful service ?
EDGAR C. from Bob Stallings Hyundai responded on 03/31/2022 06:00 AM

Thank you for taking time to complete our review for Bob Stallings Hyundai. We are so happy to hear you were provided exceptional customer service from our team. We value your feedback and we truly appreciate your 5 stars

Chris R. from Bob Stallings Hyundai responded on 03/31/2022 08:10 AM

Thank you for completing the survey I greatly appreciate it.

Verified Customer
Henderson, NV
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick and easy
Went to this location due to the reviews, even though it was further. Everyone was super nice and willing to listen to my issue. My service lady was amazing and went above and beyond. She was even able to help my repair come under the expected cost. Thank you!
EDGAR C. from Bob Stallings Hyundai responded on 03/30/2022 06:29 AM

Thank you for taking time to complete our review for Bob Stallings Hyundai. We are so happy to hear you were provided exceptional customer service from our team. We value your feedback and we truly appreciate your 5 stars

MC
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Mario C.
Dallas, TX
2021 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome service
I scheduled maintenance on my Veloster N, and I was in an out super fast! Great stuff!
Staff was super nice to me.
EDGAR C. from Bob Stallings Hyundai responded on 03/29/2022 07:55 AM

Thank you for taking time to complete our review for Bob Stallings Hyundai. We are so happy to hear you were provided exceptional customer service from our team. We value your feedback and we truly appreciate your 5 stars

 

Chris R. from Bob Stallings Hyundai responded on 03/31/2022 08:11 AM

Thank you so much for completing the survey, I greatly appreciate it.

Verified Customer
Wills Point, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional
Every time I take my vehicle to Bib Stallings Hyundai for maintenance I always get great customer service.
Chris R. from Bob Stallings Hyundai responded on 03/23/2022 06:17 AM

Thank  you so much for completing the survey, I greatly appreciate it.

CL
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Crystal L.
Dallas, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Bob Stallings Hyundai
You will be completely satisfied with the service at Bob Stallings Hyundai.
Chris R. from Bob Stallings Hyundai responded on 03/22/2022 03:48 PM

Thank you so much for completing the survey, I greatly appreciate it.

Verified Customer
Waxahachie, TX
2020 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
What is the point of appointments?
We understand about supply chain issues and employment shortages; however, there is no excuse for the lack of communication or when a customer cannot even reach a real person to get the status of their vehicle. We were excited/hopeful when we learned about the texting capabilities to keep track of the status of our vehicle, but it was not utilized effectively.

Also, after having to make an appointment a month in advance (no exaggeration here) to just have the vehicle checked and then waiting 5 days to be informed that it still hadn’t been diagnosed. What is the point of having a set drop off time when it still has to wait to be taken care of?
EDGAR C. from Bob Stallings Hyundai responded on 03/22/2022 07:05 AM

Thank you for sharing your feedback with us. We appreciate you taking a moment to leave us a review. I regret we could not earn a five star review and would like to hear more about the details of your visit and verify our processes are properly in place

EP
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Erica P.
Lancaster, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Amazing Service!!
Chris Rape was such a pleasure to work with and was able to squeeze me in last minute to patch my tire. I will definitely be back and look forward to working with Chris again.
Chris R. from Bob Stallings Hyundai responded on 03/21/2022 06:27 AM

Thank you so much for completing the survey, I greatly apprecieat it.

AM
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Aaron M.
Lancaster, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
0
Na
EDGAR C. from Bob Stallings Hyundai responded on 03/19/2022 09:33 AM

Thank you for taking the time to complete our review for Bob Stallings Hyundai. We are so happy to hear you were provided exceptional customer service from our team. We value your feedback and we truly appreciate your 5 stars

RB
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Robert B.
Rockwall, TX
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Great staff and really enjoy my venue.
Helpful, knowledgeable and efficient w time management.
Chris R. from Bob Stallings Hyundai responded on 03/18/2022 05:16 AM

Thank you for completing the survey, I greatly appreciate it.

DK
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Dana K.
Purdon, TX
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome Staff and got me in a car pain free
I love my car and every time i see it in the parking lot I love it even more

Santa Fe 2021 - Jamal got me in the car I wanted and worked with my not so perfect history
EDGAR C. from Bob Stallings Hyundai responded on 03/10/2022 07:12 AM

Thank you for taking time to complete our review for Bob Stallings Hyundai. We are so happy to hear you were provided exceptional customer service from our team. We value your feedback and we truly appreciate your 5 stars!

AM
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Amy M.
Abilene, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always accommodating
I have been returning to Bob Stallings for maintenance issues with my car. Every time I call in, I'm always given many choices of time, or for express service to accommodate my car. Chris Rape has been my service rep most of the time and she has never turned me away, or has offered another option in service of my car. Every time I have been in.in... she has explained issues thoroughly and with clear understanding of what needs to happen next. A total professional and Bob Stallings is very lucky to have her in the service department.
Chris R. from Bob Stallings Hyundai responded on 03/08/2022 02:27 PM

Thank you for filling out the survey and thank you for the feedback, I greatly appreciate it. Hope you have had a great day!!

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