Great experience at Brandon Genesis. They were able to give me a price on a car that they purchased from another dealership that I had worked with via telephone, text and email - I could not get them to get to my price. Brandon Genesis purchased the same car from them and had it transported to Brandon dealership and gave me the price I was looking for! Very flexible and worked with me to ensure I was happy.
feel the same at Brandon Genesis. Worst service I have ever received, what ever happened to the service industry???? Never sent a car and then called me the next day to say I MISSED my appointment what a joke of a service garage
Andrew is the reason why i bought i was looking at other brands but his knowledge of the vehicle gave me the confidence that this vehicle is better than the others
Recommended
YK
yezen k.
Sun City Center, FL
03/09/2021
service center
This is a review for the service center, I called in on Tuesday 3-2-21 to get the first service done on the car, we confirmed Friday 3-5 someone will call me and be picking up the car between 9-11 while I was at work. No body called me and no body showed up. I call them around 2 pm and asked what happened no body came, no phone call, no nothing. the lady on the phone apologized and stated some one will call me back right away. we are now Tuesday 3-9 and still no call
2) on 3-8 I called the genesis concierge spoke with representative who called the dealer to see what's going on, never heard back again
3) I called this morning around 9 am (3-9-21) to genesis concierge and spoke with the representative who stated she called them and made me an appointment for 3-10-21 and I will be getting an email confirmation and someone will call me to come get the car between 9-11, same nonsense story
4) I than called at 11 am (3-9-21) to make sure that this was official and that we are all set to go for tomorrow, spoke with the representative who apologized and she will have the service rep call me right away to confirm. its now 2 pm no phone call, no confirmation, no nothing.
supposedly Genesis is suppose to be this luxury brand and the way they handle these things seems pretty mediocre at best. We are looking to get a new suv for the wife and we like the GV80, but with this much trouble just to do a simple oil change and when I purchased how they hyped up the convince of this service. We will be looking for her car else where, maybe a true luxury brand like Lexus or BMW will do a way better job at this. Extremely disappointing will never purchase or recommend Genesis ever again
Fantastic Service from Finding Vehicle to Delivery
Salesman Andrew Placido went out of his way to find a vehicle and follow through until it was delivered to the dealership, prepped and personally delivered it to my residence. At my residence during the COVID-19 Pandemic, Andrew spent two hours explaining every feature on the G-90, inputting my preferences and programming my garage doors. He picked up the trade-in and returned to the dealership. The transaction was flawless. Many thanks to Brandon Hyundai.
I was sold a “new” car with over 600 miles in it and dealer claimed it only had 29.
Not Recommended
HEATHER W. from Brandon Genesis responded on 10/11/2019 08:00 AM
Thank you for bringing this to our attention! I completely understand your concern regarding the mileage. I will be speaking to my manager about this and one of us will be reaching out to you soon.
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