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Brandon Genesis

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(13 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

Contact
(813) 628-4444
No Business Hours Provided

Business Hours

* No Time Zone Provided
9915 Adamo Drive East Tampa, FL 33619
Sales Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(13 Reviews)

SF
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Stacey F.
Zephyrhills, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
verified customerVerified Customer
9
Category: Sales
Happy from Wesley Chapel
Great experience at Brandon Genesis. They were able to give me a price on a car that they purchased from another dealership that I had worked with via telephone, text and email - I could not get them to get to my price. Brandon Genesis purchased the same car from them and had it transported to Brandon dealership and gave me the price I was looking for! Very flexible and worked with me to ensure I was happy.

WM
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William M.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2021
verified customerVerified Customer
Category: Sales
Everyone was great
Thank you so much for the new vehicle!
Recommended

JB
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Joseph B.
Riverview, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/05/2021
Worst service / never again
feel the same at Brandon Genesis. Worst service I have ever received, what ever happened to the service industry???? Never sent a car and then called me the next day to say I MISSED my appointment what a joke of a service garage
Not Recommended

EA
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Elizabeth A.
Riverview, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
verified customerVerified Customer
Category: Sales
Great experience
Andrew is the reason why i bought i was looking at other brands but his knowledge of the vehicle gave me the confidence that this vehicle is better than the others
Recommended

YK
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yezen k.
Sun City Center, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/09/2021
service center
This is a review for the service center, I called in on Tuesday 3-2-21 to get the first service done on the car, we confirmed Friday 3-5 someone will call me and be picking up the car between 9-11 while I was at work. No body called me and no body showed up. I call them around 2 pm and asked what happened no body came, no phone call, no nothing. the lady on the phone apologized and stated some one will call me back right away. we are now Tuesday 3-9 and still no call

2) on 3-8 I called the genesis concierge spoke with representative who called the dealer to see what's going on, never heard back again

3) I called this morning around 9 am (3-9-21) to genesis concierge and spoke with the representative who stated she called them and made me an appointment for 3-10-21 and I will be getting an email confirmation and someone will call me to come get the car between 9-11, same nonsense story

4) I than called at 11 am (3-9-21) to make sure that this was official and that we are all set to go for tomorrow, spoke with the representative who apologized and she will have the service rep call me right away to confirm. its now 2 pm no phone call, no confirmation, no nothing.
supposedly Genesis is suppose to be this luxury brand and the way they handle these things seems pretty mediocre at best. We are looking to get a new suv for the wife and we like the GV80, but with this much trouble just to do a simple oil change and when I purchased how they hyped up the convince of this service. We will be looking for her car else where, maybe a true luxury brand like Lexus or BMW will do a way better job at this. Extremely disappointing will never purchase or recommend Genesis ever again
Not Recommended

TM
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Timmie M.
Brandon, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2020
verified customerVerified Customer
Category: Sales
Easy to look around.
Not pushy salespeople.
Recommended

MR
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Michael R.
Seffner, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
verified customerVerified Customer
Category: Sales
Genesis
Had a good experience
Recommended

RH
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Ryan H.
Riverview, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2020
verified customerVerified Customer
Category: Sales
Great G70 Experience
Customer care and quality. Has handled everything in a timely manner
Recommended

AO
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Alex O.
Sun City Center, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
verified customerVerified Customer
Category: Sales
A great experience
Brandon Genesis made the entire experience easy and thorough. I felt no pressure to “sign” and was treated with respect.
Recommended

DP
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Dominic P.
Saint Petersburg, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2020
verified customerVerified Customer
Category: Sales
The people
Makes it happen.
Recommended

HB
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Heather B.
Ruskin, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2020
verified customerVerified Customer
Category: Sales
New Car
I went in to this dealership knowing what I wanted and was ready to buy. I didn’t have to utilize a sales person very much. Overall good service
Recommended

WM
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William M.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020
verified customerVerified Customer
Category: Sales
Fantastic Service from Finding Vehicle to Delivery
Salesman Andrew Placido went out of his way to find a vehicle and follow through until it was delivered to the dealership, prepped and personally delivered it to my residence. At my residence during the COVID-19 Pandemic, Andrew spent two hours explaining every feature on the G-90, inputting my preferences and programming my garage doors. He picked up the trade-in and returned to the dealership. The transaction was flawless. Many thanks to Brandon Hyundai.
Recommended

MK
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Marsilda K.
Tampa, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/09/2019
verified customerVerified Customer
Category: Sales
Falsified Odometer Reading
I was sold a “new” car with over 600 miles in it and dealer claimed it only had 29.
Not Recommended
HEATHER W. from Brandon Genesis responded on 10/11/2019 08:00 AM

Thank you for bringing this to our attention! I completely understand your concern regarding the mileage. I will be speaking to my manager about this and one of us will be reaching out to you soon.


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