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Brian's Automotive Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(639 Reviews)
96
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
96
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Ontario, CA, you’ve found us. Here at Brian's Automotive Repair we work hard to earn your trust and loyalty. We know how important it is to find a Ontario car service you can rely on, so your satisfaction is our top priority each and every day. Here at Brian's Automotive Repair we understand what If you’re looking for auto repair in Ontario, CA, you’ve found us. Here at Brian's Automotive Repair we work hard to earn your trust and loyalty. We know how important it is to find a Ontario car service you can rely on, so your satisfaction is our top priority each and every day. Here at Brian's Automotive Repair we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Ontario offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back. Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Ontario, we are totally confident that Brian's Automotive Repair is the best option in town! ...more

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(909) 391-3800

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
120 S Plum Ave Ontario, CA 91761
Brian's Automotive Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(639 Reviews)

DP
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Dominic P.
Ontario, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Efficiency
Brian's has been very easy to work with. It seems that they double check their work as I haven't had to question the work done. Its itemized for me in clear detail. They are efficient and thorough. I haven't had to leave my car overnight either. I would just suggest you do make an appointment. It makes the process easier.
Rob from Brian's Automotive Repair responded on 03/25/2025 10:42 AM

We appreciate the vote of confidence! It's great to hear that our team's attention to detail and efficiency made your experience a smooth ride. We believe in double-checking our work as thoroughly as one checks for their car keys before leaving the house—pretty essential! And thanks for the tip on making appointments; it certainly helps us keep things running like a well-oiled machine. If you need us in the future, we'll be here, ready to roll with that same commitment!


Verified Customer
Ontario, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Good oil change.
I didn’t need anything done but an oil change. I choose not to go anywhere but here for all my car needs.
Rob from Brian's Automotive Repair responded on 03/07/2025 08:23 AM

We appreciate your loyalty and trust in us for your automotive needs. Brian.......


HM
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Harry M.
Chino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Service was speedy. Everyone was very friendly. A very pleasant experience.
I was very pleased with Brian’s automotive everyone I interacted was very friendly.The service was speedy I highly recommend this shop.
Rob from Brian's Automotive Repair responded on 02/28/2025 01:24 PM

We appreciate your feedback! It’s great to hear that our team made such a positive impression on you. We pride ourselves on being speedy—after all, we know you have places to be! Your recommendation means a lot to us, and we’ll keep working hard to keep the friendly vibes rolling. Safe travels on the road!


NH
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Norm H.
Alta Loma, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
10
Oil change
Had an appointment this morning for my truck to get a oil change. Rob got me in real quick and I was happy when told my truck was ready. They always treat their customers with the highest priorities.
Rob from Brian's Automotive Repair responded on 02/25/2025 07:54 AM

We're glad to hear that your oil change went smoothly and that Rob had you in and out faster than you can say "oil change!" We strive to put our customers first, and it's always great to know we're hitting the mark. If your truck needs anything else or just a friendly chat, you know where to find us. Happy driving!


KB
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Kaina B.
Garden Grove, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
9
Trusted mechanic!
They have helped me with a good amount of car repairs until it's last leg for my current car and I appreciate the communication advice and transparency.
Rob from Brian's Automotive Repair responded on 02/23/2025 09:33 AM

We're glad to hear that you've had a positive experience with our team! It's great to know our communication and transparency have made the repair process smoother, especially when your car is reaching its final chapter. We're here to help every step of the way, even if it feels like your car is more 'vintage' than 'vroom.' If you ever need us again, just give us a shout!


GG
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Gary G.
Diamond Bar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Great service and quality work
finished the next day and total cost was less than the estimate
Rob from Brian's Automotive Repair responded on 02/05/2025 11:47 AM

We're glad to hear that we could wrap everything up the next day and keep your wallet a little heavier than expected. It’s always nice when repairs are quicker and cheaper than planned. If your vehicle ever needs a little TLC again, you know where to find us!


MN
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Mike N.
Upland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Check engine light on
Rob and crew were great as always.
When the check engine light came on a couple of days ago I had no idea what was wrong or how serious an issue the problem could be.
It turned out to be an important engine sensor.
Rob located the part quickly and got my truck going again.
Thank you,
Mike
Rob from Brian's Automotive Repair responded on 02/02/2025 09:33 AM

It's fantastic to hear that Rob and the team were on the ball with your check engine light mystery. It's kind of like being a detective for cars—solving the case of the elusive engine sensor! We're glad we could get your truck back into action swiftly. If your truck has any more secrets to share, you know where to find us. Safe travels ahead!


KH
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Kim H.
Upland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
brian’s automotive repair
Brian‘s automotive repair provides excellent customer service, reasonable prices backed by quality repairs and services. I would definitely recommend Brian‘s automotive to all my family and friends.
Rob from Brian's Automotive Repair responded on 01/12/2025 09:32 AM

It's fantastic to hear that you had such a positive experience with us! Providing excellent customer service is what we strive for, and it's rewarding to know that our reasonable prices and quality repairs hit the mark. We appreciate your recommendation—it's always great to have good folks like you spreading the word. We’ll keep the wheels turning and the standards high!


MB
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Mercedes Mercedes-Benz sprinter
As always, it was a very good experience Bryan and his crew are very professional and do a good job of explaining things
Rob from Brian's Automotive Repair responded on 01/09/2025 03:11 PM

We really appreciate your feedback! It’s great to hear that you had another positive experience with us. We aim to keep our explanations clear—after all, nobody wants to feel like they're trying to decode a secret message when it comes to car repairs. We're here for any future maintenance needs you might have!


AM
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Ashley M.
Ontario, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
Excellent Service
I was able to book my appointment online and have it confirmed first thing when they opened the following day. Excellent detail to work and consideration for what is best for the customer. I will be recommending this company to my family. Brian and Rob are very kind and professional, I look forward to going back.
Rob from Brian's Automotive Repair responded on 01/05/2025 09:33 AM

We appreciate you taking the time to share your experience with us! It's great to hear that our online booking made your life a little easier - we aim to provide a hassle-free experience, kind of like finding extra fries at the bottom of the bag. We're glad you felt taken care of by Brian and Rob; they're like the dream team of car care. Thank you for trusting us with your vehicle, and for spreading the word to your family. Looking forward to the next time we can lend a hand!

Rob from Brian's Automotive Repair responded on 01/06/2025 04:00 PM

Thank you so much for your kind review Ashley!


OR
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Oliver R.
Ontario, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2024
verified customerVerified Customer
10
Difficult to find a mechanic you can trust. Great service. Reasonable prices.
I've been using Brian's Automotive for a couple of years. Never an issue.
Rob from Brian's Automotive Repair responded on 12/27/2024 09:04 AM

It’s fantastic to hear you've had a smooth ride with us over the years! Consistency is key in the automotive world, and we like to think we’ve got the magic formula. Here’s to many more trouble-free visits ahead—your car's in good hands with us!


MP
Mike P.
Corona, CA
Toyota Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
Great service . Very knowledgeable
Straight forward no Sugar Coating
Rob from Brian's Automotive Repair responded on 12/06/2024 10:00 AM

We appreciate the straightforward shoutout! Here at Brian's Automotive Repair, we believe honesty is the best policy, much like a well-timed oil change. No fluff, just solid service. It’s great to know our approach resonated with you!


NH
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Norm H.
Alta Loma, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
Brian and Rob are truly exceptional people as they go out of their way to make sure your vehicle gets the best repair. Give them a try and I promise you won't be sorry.
Rob and Brian are the best at what they do. They will tell you what needs to be done along with the price. It will be fixed on time or they'll tell what else they found wrong. Give them a try I promise you won't be sorry.
Rob from Brian's Automotive Repair responded on 12/05/2024 08:14 AM

We appreciate your feedback and are happy to hear that Rob and the team made such a great impression! Transparency is kind of our jam, and ensuring that you’re always in the loop about what's going on with your vehicle is part of the package. It's always nice to know you're in good hands, so we’re glad you felt that way. Here’s to keeping those wheels rolling smoothly!


DP
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Dominic P.
Ontario, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2024
verified customerVerified Customer
10
In and Out
Dropped off my Ranger Monday morning, had it back and running Tuesday morning! Need I say more?
Easy to work with.
Rob from Brian's Automotive Repair responded on 12/03/2024 11:14 AM

We appreciate you sharing your experience with us! It sounds like your Ranger got the express treatment, and we're glad it’s back on the road faster than you can say "mechanic magic." If your vehicle has any more adventures ahead, we’re ready for the next chapter!


MN
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Mike N.
Upland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2024
verified customerVerified Customer
10
A routine service oil change etc
Great and quick service.
Rob from Brian's Automotive Repair responded on 11/27/2024 09:32 AM

We appreciate your feedback! It's fantastic to hear that you experienced great and quick service. Our team always aims to keep things running smoothly—just like your vehicle! If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Safe travels!


Displaying Review 1 - 15 of 639 in total
Service Coupons and Posts
We're thrilled to hear you had a speedy turnaround! 🚗🔧 Just in case anyone's counting, that's almost superhero-level service! 🦸‍♂️ Thank you for trusting Brian's Automotive Repair! #FastService #HappyCustomers
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🚗💡 We’re thrilled to hear that your son’s Ford Focus is back on the road! Keeping you informed is our top priority. Thanks for trusting us with your auto needs! We'll be here whenever you need us. 😊 #AutoCare #BrilliantService
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Thank you for the awesome review! ?? We're thrilled to be your go-to for quality repairs. We promise to keep your ride running smoother than your favorite playlist! ? #BrianAutoMagic #QualityRepairs
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We love hearing that our team hit the sweet spot of friendliness and efficiency! ? We're thrilled your car is running better than ever—no more maintenance marathons for you! ?? Thank you for trusting us with your repairs! #AutoRepair #HappyCustomer
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Thank you for the glowing review! ? We aim to be faster than a speeding ticket and friendlier than your favorite barista! ?☕ Your recommendation means the world to us! #AutoCareHeroes #BrianIsYourGuy
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We're thrilled to be your go-to automotive pit stop in Ontario! ?? Timely fixes and attentive service are our superpowers! Thanks for the love; we promise to keep your car running smooth. See you again soon! #BrianKnowsCars #AutoCareMagic
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Thanks John! We're so glad we could help with your fleet of classics and modern beauties ?? We appreciate your trust in our expertise! #CustomerAppreciation #ClassicAndModern
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Thanks for the stellar review! ? We're thrilled to hear that your car leaves feeling happy. ? Our team is always here to keep your ride in top shape! #CustomerAppreciation #5StarService
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?Thanks for the glowing review! We're glad we could get your car running smoothly again. We appreciate your support and look forward to seeing you again soon! #BestAutoRepair #Grateful ?
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? Thanks for the fantastic review! We're thrilled to hear about your positive experience with our team. We appreciate your recommendation and look forward to serving you again. #CustomerSatisfaction #FiveStars ?
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Thanks, Gabriel! Your feedback made our day! We're all about the details and keeping you in the loop. Here's to many more worry-free miles ?? #CustomerSatisfaction #ProfessionalService
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Thanks for the great review, Marvin! We're so glad you had a great experience with us. ? #Ontario #Brian'sAutomotiveRepair #HappyCustomer ???
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Thanks for the kind words, Chris! ? We take pride in providing the best service possible. #Ontario #autorepair #happycustomers ?
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Thanks for the great review, Noe! ? We're glad we could get your truck fixed quickly. We appreciate your recommendation! #Brian'sAutomotiveRepair #Ontario
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Thanks for the 5-star review, Dean! ????? We're glad we could help you out at Brian's Automotive Repair! #Ontario #AutoRepair #HappyCustomer
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Thanks for the great review, Dean! ? We're glad you had a great experience with us at Brian's Automotive Repair. #Ontario #AutoRepair #HappyCustomer ?
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