Business Solutions
English Español
SureCritic / Brown Collision Center
business image

Brown Collision Center

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(17 Reviews)
58
Write a Review

Score Details

5 stars
76%
4 stars
14%
3 stars
4%
2 stars
1%
1 star
4%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
58
Net Promoter Score ®

Business Details

Categories
Contact
(434) 984-8400
No Business Hours Provided

Business Hours

* No Time Zone Provided
1590 Seminole Trl Charlottesville, VA 22901-1452
Get Directions

Affiliations

Brown Collision Center's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(17 Reviews)
Write a Review
Recent Reviews
WJ
gravatar
William J.
SUBA Legacy Premium
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2024
verified customerVerified Customer
10
Great experience
Great service and quality work
CS
gravatar
Christopher S.
Subaru Ascent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/26/2024
verified customerVerified Customer
0
Delays and communication can be improved
Need better communication regarding expected pickup dates.
BM
gravatar
Brenda M.
SUBA Forester Wilderness w/Continuously Variable Transm
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2023
verified customerVerified Customer
10
Seamless repair experience
My experience with Brown’s was excellent from start to finishing. Schedules were at my convenience and were professional and efficient.
RF
gravatar
Richard F.
SUBA Outback Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2023
verified customerVerified Customer
10
Excellent service
Timely and highly professional.
DR
gravatar
David R.
SUBA WRX Premium Manual
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2023
verified customerVerified Customer
10
Excellent repair
Smooth service at drop off and pick up. Excellent work on the repair of my Subaru WRX. Good communication from shop about parts delay and expected impact on scheduled completion date.
WB
gravatar
W B.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2023
verified customerVerified Customer
10
Best Service
Everything went so smoothly. Scheduled at my convenience, quick turnaround, and all personnel were so courteous and very polite.
RT
gravatar
Robert T.
SUBA Outback Premium
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2023
verified customerVerified Customer
10
Excellent service and repairs
Excellent, friendly and professional service. Beautiful job repairing my car.
KC
gravatar
Karen C.
SUBA Forester Premium w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2023
verified customerVerified Customer
10
Excelent service!
Good communication from front desk to service rep. Friendly, knowledgeable, polite. Well organized.
EM
gravatar
Edith M.
SUBA Forester Limited w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2023
verified customerVerified Customer
10
Can't imagine better
Thanks to Brown for their good work -- in the shop and in the office. A friend whose car I backed into recommended them, and I'm very glad I went to them. George Lindsay was in touch with me about delays in getting parts, which I appreciated. Absolutely recommend Brown Collision Center.
ML
gravatar
Martha L.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2023
verified customerVerified Customer
7
Subaru repair
Repair cost was competitive and the workmanship was excellent
MM
gravatar
Mark M.
SUBA Outback R Limited
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/13/2023
verified customerVerified Customer
5
Back up cameras not adjusted properly
We have to go back to fix the bumper- the backup cameras now indicate that there is something behind us. The scratch they repaired was on the side, though they installed a new back panel which is now causing our problem.
LB
gravatar
Lt Thomas B.
SUBA Forester Touring w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2022
verified customerVerified Customer
10
Courteous and on time.
This was much better than a previous experience. George Lindsay was very helpful and his courtesy is one reason Brown Collision is busy.
MM
gravatar
Maj Philip M.
SUBA Outback Limited w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2022
verified customerVerified Customer
10
Subaru Repairs
Very impressed with George and his manner and professional dealing with some complicated issues.
DM
gravatar
Darryl M.
SUBA Outback Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2022
verified customerVerified Customer
10
Well done!
My car was repaired on time, the work was excellent, and the staff was professional and friendly. The car was even cleaned inside and out.
DS
gravatar
David S.
SUBA Crosstrek Premium w/Continuously Variable Transmis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/09/2022
verified customerVerified Customer
5
Repair took a long time, and still had problems.
Most of the repair of our vehicle went well, despite needing to wait well over a month for them to even be ready to service the car. Extremely disappointed by Brown’s partnership with neighboring Enterprise who never had a vehicle to rent us when we needed it. After the repair was “completed” we noticed that the new mirror was visably warped, and now must wait for them to get a new part and go through the process again.
Displaying Review 1 - 15 of 17 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.