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Bryan's Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,683 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
90
Net Promoter Score ®

Business Details

About

There are many Olympia auto repair shops and mechanics, but there is only one, Bryan’s Automotive.

Our team offers leading-edge diagnostics for prompt and thorough maintenance and repair on all vehicles using original equipment (OE) parts.

When you bring your vehicle to us, our service writers and technicians take the time to
There are many Olympia auto repair shops and mechanics, but there is only one, Bryan’s Automotive.

Our team offers leading-edge diagnostics for prompt and thorough maintenance and repair on all vehicles using original equipment (OE) parts.

When you bring your vehicle to us, our service writers and technicians take the time to explain our work fully because every customer matters, and every car is important. Contact Bryan’s Automotive with any questions or drop by and see our shop in action.
...more

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(360) 493-8300

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
6940 Martin Way East Olympia, WA 98516
Bryan's Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,683 Reviews)

GH
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Greg H.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Great friendly service.
Took my car in for some front end steering damage. They looked at it and diagnosed the problems and contacted me with in the hour. Josh at the counter explained everything and we proceeded to have all the work done. They kept us informed of the progress and we got our car in a couple days. Thank to Bryan's Automotive.

JH
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Jeff H.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Maintainence
Have not lived in this area long, so I wasn't going to drive half the day to get back to my original reliable mechanic, these guys are good I trust them with my vehicle.

CR
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Crystal R.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Service, Oul change
Excellent, service. Everyone was friendly, answered all my questions knowledgeable. Professional in every way.
Highly recommend these folks
TJ S. from Bryan's Automotive responded on 02/21/2025 01:35 PM

Thank you Crystal!  We greatly appreciate your positive feedback regarding your recent experience with our team! It is rewarding to hear that our staff's friendly demeanor and professional service made a significant impression. We aim to ensure that all questions are answered thoroughly and knowledgeably, as we understand how vital clear communication is to our clients. Your recommendation means a great deal to us and reflects our commitment to delivering exceptional service. 👍 If there’s anything further we can assist you with, please feel free to reach out to us.


Verified Customer
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Oil and lube
Always available. Warm welcome. Price is right. Never pushing product unless it is really necessary.
TJ S. from Bryan's Automotive responded on 02/20/2025 04:38 PM

We sincerely appreciate your positive feedback regarding your experience with us! Your acknowledgment of our team's availability and warm service reinforces our commitment to providing a welcoming environment for all our customers. 😊 We take pride in our transparent approach to pricing and believe in offering only the services that are truly necessary for your vehicle. Your support is invaluable to us, and it encourages our dedication to upholding these standards. Thank you for choosing Bryan's Automotive for your automotive needs. 🚗


TE
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Tom E.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Timely and Courteous
Had a routine service that was quick but thorough! Very courteous staff and feel that you get excellent service at reasonable cost!
TJ S. from Bryan's Automotive responded on 02/18/2025 10:46 AM

Thank you Tom.  We appreciate you taking the time to share your experience with us. It is gratifying to know that you found our service both efficient and comprehensive. Ensuring our customers receive excellent service at reasonable prices is a core principle of our operations. We strive to maintain a courteous environment and are delighted that this was reflected in your visit. Thank you for choosing Bryan's Automotive for your routine service! 🚗🔧


DM
Don M.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Great
Great experience as usual no problems
TJ S. from Bryan's Automotive responded on 02/17/2025 07:27 AM

Thank you Don!!  We appreciate your positive feedback regarding your recent experience with us. Our team strives to provide excellence in service, and your acknowledgment reinforces our commitment. Your support is invaluable to us! 🚗✨


SA
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Stacy A.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Helpful and thorough
First time visiting Bryan’s Automotive, and the experience was good. We were referred there by others after our previous shop couldn’t complete the work needed. Josh took the time to explain The service, and some other items we might be looking at replacing/repairing down the road as the vehicle is higher in mileage. We’ll definitely be back for regular maintenance.
TJ S. from Bryan's Automotive responded on 02/13/2025 11:05 AM

Thank you Stacy, we appreciate your feedback regarding your recent visit to Bryan's Automotive! It is gratifying to hear that your experience was positive and that you were referred to us by others. Josh's detailed approach in explaining the service and potential future repairs reflects our commitment to transparency and customer education. Ensuring that our customers are well-informed about their vehicle's needs is a priority for us. 🚗🔧 Thank you for choosing Bryan's Automotive!


MO
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Michelle O.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Great service
We took our 2019 Hyundai Santa Fe for a break inspection. The car was serviced in another shop out of state during our road trip. After arriving in WA the car started to have a lot of noises on the brakes while in reverse. The inspection found issues with the hardware so they clean, lube and replace some hardware that was not installed correctly. Now the car is great and the loud squeak is gone. It pays to come to a trusted shop like Bryan's automotive but at the time we chose someone else and they clearly fail. We are happy with the service and military and veteran discounts.
TJ S. from Bryan's Automotive responded on 02/13/2025 07:38 AM

Thank you Michelle, we sincerely appreciate your feedback regarding your recent experience with us!  Ensuring the safety and performance of your vehicle is our primary concern, and we are pleased to hear that the cleaning, lubrication, and replacement of the hardware have resolved the noises you were experiencing. 🛠️ Your recognition of the importance of choosing a reliable automotive service speaks volumes, and we are honored that you entrusted us with your vehicle's needs. Moreover, we are pleased that our discounts for military and veterans contributed positively to your experience. Your support for Bryan's Automotive is greatly valued! 🚗✨


LH
Laurie H.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Great honest service! I’ll be back!
Great honest service! I will be referring friends and family! Thank you for taking care of my car!
TJ S. from Bryan's Automotive responded on 02/07/2025 07:30 AM

Thank you Laurie!  We sincerely appreciate your positive feedback regarding our services! It is our priority to provide honest and reliable care for every vehicle. Referrals from valued customers like you are incredibly important to us, and we are dedicated to maintaining the high standard that earned your trust.  Thank you for choosing Bryan's Automotive! 🚗✨


TO
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Tom O.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Service staff are great
I appreciate the helpful and friendly service from the staff answering the phone. They are knowledgeable and wnt to help you get the best service for your car that you can get period
TJ S. from Bryan's Automotive responded on 02/05/2025 11:55 AM

Thank you Tom!! We appreciate your positive feedback regarding our staff's service. It is our utmost priority to ensure that our customers receive knowledgeable and friendly assistance. Your acknowledgment of our team’s commitment to providing the best service for your vehicle reinforces our dedication to excellence! 🚗✨


CS
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Christopher S.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Car repair
Quick, did a great job
TJ S. from Bryan's Automotive responded on 02/04/2025 07:27 AM

Thank you Christopher! We appreciate your positive feedback regarding your recent experience with us. It is always our aim to provide efficient and high-quality service to our customers. Your satisfaction is of utmost importance, and we are pleased to know that we met your expectations. Thank you for choosing Bryan's Automotive! 🚗✨


Verified Customer
Olympia, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/02/2025
verified customerVerified Customer
9
No upselling, quick, even did extra!
Went in for an oil change and had some questions about my vehicle. They didn’t try to upsell me on anything, not even filters (which I take care of myself)! All of my questions were answered professionally and nicely. They even vacuumed my drivers footwell! As a woman I appreciate that I wasn’t “played”. The o ly reason why I gave 4/5 stars is that their waiting room needs to be updated. Their furniture were options either uncomfortable-looking or overly used/damaged.
TJ S. from Bryan's Automotive responded on 02/03/2025 02:06 PM

Thank you for your feedback! We're happy to hear that our team provided professional and courteous service without pushing unnecessary services. We appreciate your comments about the waiting room and understand the importance of a comfortable environment for our customers. Our retro theme is a nod to nostalgia, and while many customers enjoy it, we understand and respect your perspective. Your satisfaction is our top priority. Thanks again for sharing your thoughts!


MW
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Mike W.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
verified customerVerified Customer
8
Fast,Fun, and Friendly
Worked with me on scheduling. Job done in timely matter. Followed through with every commitment.
TJ S. from Bryan's Automotive responded on 02/03/2025 02:10 PM

We sincerely appreciate your feedback and are pleased to hear about your positive experience with our scheduling process and timely service delivery. It is our priority to ensure that we meet our commitments to our valued customers, and it is gratifying to know that we met your expectations. Your satisfaction inspires us to maintain our high standards and continue to improve our services. Thank you for choosing Bryan's Automotive! 🚗✨


Verified Customer
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
9
Great service.
Just the service that I have come to expect when I need my Ranger serviced. Knowledge and attention to detail make each trip there worth the time.
TJ S. from Bryan's Automotive responded on 01/31/2025 03:35 PM

Thank you!  We appreciate your positive feedback regarding your recent service experience! We strive to provide exemplary service for every customer, and it is rewarding to hear that your visits are worthwhile. Your support reinforces our commitment to maintaining high standards in vehicle service. Thank you for choosing Bryan's Automotive! 🚗✨


GA
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Gary A.
Dupont, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Transmission service
Our car was over do for a transmission service they got us in and did the job no issues pointed out a couple other items for future visits
TJ S. from Bryan's Automotive responded on 01/31/2025 01:41 PM

Thank you Gary!  We greatly appreciate your feedback and are pleased to hear that we were able to assist you with your transmission service without any issues. It is our goal to provide timely and efficient service, and we are also committed to informing our customers about their vehicles' needs for future maintenance.  🚗🔧 Thank you for choosing Bryan's Automotive!

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