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Built To Last Automotive Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(595 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
90
Net Promoter Score ®

Business Details

About

Our Durango car service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well, because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Durango, we are totally confident Our Durango car service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well, because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Durango, we are totally confident that Built To Last Automotive Service is the best option in town! ...more

Categories
Auto Maintenance, Oil Change, Repair Shop
Contact
(970) 259-8777

Business Hours

Mon
8:30 AM - 5:30 PM
Tue
8:30 AM - 5:30 PM
Wed
8:30 AM - 5:30 PM
Thu
8:30 AM - 5:30 PM
Fri
8:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
714 Sawmill Rd Durango, CO 81301-4070
Built To Last Automotive Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(595 Reviews)

Verified Customer
Hesperus, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Happy to have found built to last
Very available and accessible service. Very fair prices, friendly women running the show (which is great as a woman coming in for service). Cute dogs. Great communication. Very happy with this place!!
Rachel H. from Built To Last Automotive Service responded on 04/02/2025 03:26 PM

It's fantastic to hear that you found our service to be so accessible and our prices fair! We believe in keeping things friendly and welcoming for everyone, and it seems like our team has hit the mark. Plus, who can resist a cute dog when visiting for a check-up? We appreciate you sharing your thoughts and look forward to continuing to provide you with great communication and service. Safe travels on the road!


CF
Chappy F.
Pagosa Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2025
verified customerVerified Customer
Category: Service
Chappy said they do a good job.
Recommended
Rachel H. from Built To Last Automotive Service responded on 04/02/2025 03:27 PM

We appreciate you taking the time to share your thoughts! We always aim for the high road in automotive service. If there’s anything specific you loved, feel free to share—our team loves to hear about the little details that make a big difference. Happy driving!


SA
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STEVEN A.
Durango, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Quick and very efficient work on my truck
I came in with multiple problems and they diagnosed and fixed them all sent pictures to help explain some of the problems. The cost was much less than the dealership wanted to do it for and they put a battery in my put a battery in my key fob free of charge.
Rachel H. from Built To Last Automotive Service responded on 04/02/2025 03:27 PM

We're glad to hear that you had such a positive experience with us! Diagnosing multiple issues can feel like a game of automotive whack-a-mole, but it sounds like we managed to hit them all. And hey, we're just as puzzled as you why dealerships sometimes think our wallets are on an extreme diet! We'll keep the key fob battery magic going—it's the least we can do to keep things running smoothly. If you ever have more car mysteries to unravel, you know where to find us!


JS
JOHN S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Good experience
Quick diagnosis and good communication. Everyone was friendly and I will use them again
Rachel H. from Built To Last Automotive Service responded on 04/02/2025 03:27 PM

We appreciate your feedback! It sounds like we hit the proverbial nail on the head with the diagnosis, and our team's communication is clearly on point. We're glad to hear you found our crew friendly—after all, a smile can go a long way, even if it's behind a wrench. We look forward to assisting you with your automotive needs in the future. Safe travels on the road ahead!


RS
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RANDY S.
Ignacio, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Once Again, Timely & Professional
I've been using these people for several years and they always impress me with thier professionalism and timeliness. They find problems other shops have not been able to find.
Rachel H. from Built To Last Automotive Service responded on 04/02/2025 03:28 PM

We appreciate your loyalty and the trust you've placed in us over the years. It's fantastic to hear that our team’s dedication to professionalism and thoroughness is making an impact—finding those trouble spots that others might miss is kind of our specialty. We’re glad to have you in our corner and look forward to continuing to impress you with our service. Your vehicle is in good hands with us!


Verified Customer
Durango, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Great service, friendly staff.
Timely service. Staff. Was prompt and friendly. Price was very competitive.
Rachel H. from Built To Last Automotive Service responded on 01/23/2025 03:20 PM

We truly appreciate you taking the time to share your experience. It’s always great to hear that our team left you feeling valued and that our prices didn’t make your wallet cry. If you need anything in the future, don’t hesitate to reach out!


MK
MARK K.
Ignacio, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2025
verified customerVerified Customer
10
Great service, quality work, reasonable price!
All the folks are friendly and honest. The work was completed on schedule and with quality as the main concern. Price was reasonable, job was completed as promised as far as time and cost. Highly recommend Built to Last if you want it done right the first time!
Rachel H. from Built To Last Automotive Service responded on 01/02/2025 04:03 PM

We appreciate your feedback and it’s great to hear that our team made you feel right at home while tackling your automotive needs. We pride ourselves on our timely, quality work, and it’s nice to know that our efforts are recognized. After all, who wouldn’t want a job done right the first time? Your recommendation means the world to us, and we look forward to keeping your vehicle in tip-top shape!


TK
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TOM K.
Durango, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2024
verified customerVerified Customer
10
Awesome service
These guys are great! Highly recommended.
Rachel H. from Built To Last Automotive Service responded on 01/02/2025 04:03 PM

We appreciate the high recommendation! It sounds like our team really hit the sweet spot for you. If there’s anything else we can do to keep your vehicle running smoothly, just give us a shout. We're always here to help—probably polishing wrenches and changing oil while you're at it.


AS
ANDREW S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
10
Contractor
Very professional group of service workers and mechanics. This is the only place I would have my truck serviced.
Rachel H. from Built To Last Automotive Service responded on 12/19/2024 10:42 AM

It’s fantastic to hear that you found our team to be so professional. We may not wear capes, but we do strive to be heroes in the world of automotive service! Your truck seems to have found its loyal pit crew, and we appreciate you giving us that honor. We’ll keep working hard to maintain the high standards that keep you coming back. Safe travels on the road ahead!


Verified Customer
Durango, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2024
verified customerVerified Customer
10
Quick, efficient, and honest
There was a scheduling error in getting my car in. They were still super accommodating and made sure to get work done asap. Honest without trying to sell me on anything. Great prices, great service, good people!
Rachel H. from Built To Last Automotive Service responded on 12/10/2024 07:42 AM

We appreciate you taking the time to share your experience! We're delighted to hear that we could turn a scheduling hiccup into a positive experience. Our team believes in honesty—no one likes a pushy salesperson, least of all when they're just trying to keep their wheels turning. It's great to know you found our service, pricing, and, of course, our people to your liking. We'll keep striving to keep things running smoothly, both on the road and in our shop!


JS
JEFF S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2024
verified customerVerified Customer
10
Best service Ever!
These people understand the lost art of service. 5 stars
Rachel H. from Built To Last Automotive Service responded on 12/10/2024 07:43 AM

We appreciate your recognition of our commitment to service! It's refreshing to hear that you value the personal touch—it's like finding a needle in a haystack these days. We're here to keep that lost art alive, one tune-up at a time. Your support means a lot to us!


ML
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MATT L.
Durango, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2024
verified customerVerified Customer
10
2017 dodge 1 ton
Lou was fantastic to work with she kept us informed of everything that was going on from ordering parts to updating how the mechanic was doing. We were very happy with our experience!!!
Rachel H. from Built To Last Automotive Service responded on 11/20/2024 03:07 PM

It's great to hear that Lou hit the mark! Keeping you in the loop is what we aim for—think of it as your personal automotive reality show, minus the commercial breaks. We're glad you had such a positive experience and appreciate you sharing it. Remember, we’re here for all your future car adventures!


RS
RANDY S.
Durango, CO
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2024
verified customerVerified Customer
10
My first visit to Built to last auto service
My first visit to Built to last was a great one. I was impressed with the help I received and Im looking forward to returning to get my repair completed.
Rachel H. from Built To Last Automotive Service responded on 11/08/2024 03:57 PM

We’re glad to hear that your first visit was a positive experience! It's always our goal to make sure customers leave feeling helped and informed. We can't wait to help you get that repair completed—just imagine how smooth your ride will be! Looking forward to your next visit.


DM
DAVID M.
Bayfield, CO
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2024
verified customerVerified Customer
10
Prompt
Friendly and very responsive !
This seems to be standard and has been on any of my visits.
Rachel H. from Built To Last Automotive Service responded on 11/08/2024 03:57 PM

We appreciate you highlighting our friendly and responsive service! It’s great to know that you've experienced this consistency during your visits. After all, we believe that a little kindness goes a long way—much like a well-timed oil change! If there's anything else we can do to keep your rides smooth, just let us know.


MW
MARK W.
Aztec, NM
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2024
verified customerVerified Customer
10
Truck stalled, no restart
Had my truck towed to Built To Last because it stalled while driving and would not restart. As typical electronics, when they went to work on it, it started and did not stall again. As a mystery there was nothing to fix at this time. They didn't try to start guessing and throwing parts at it to run the bill up.
I met Jeff (owner) years ago when he bought the business from my friends. From the get go I could tell he is an honest man. My friends are still associated with Jeff and the business part time. Friends and people you know say alot about the integrity of a business that's why I trust BTL.
While my truck was not fixed because of the mystery it is, as a former auto technician I know how frustrating the situation is. I still recommend BTL.
Rachel H. from Built To Last Automotive Service responded on 10/24/2024 09:13 AM

It's great to hear that you had a positive experience with us, even if your truck decided to play hard to get. Those electronic gremlins can be quite the tricksters! We're glad to know that you appreciate our transparent approach over some guesswork and parts-swapping. Integrity is the backbone of what we do, and it really means a lot that you recognize that. We’re also happy to be keeping good company with your friends. It's always great to have a network built on trust. Here’s hoping that your truck stays on the straight and narrow from here on out. Your recommendation means a lot to us, and we appreciate you sharing your thoughts!

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