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C & J Auto & Truck Service Centers

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,013 Reviews)
85
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
2.0
ReScore Average
85
Net Promoter Score ®

Business Details

About

C & J Auto and Truck Service Center is a full-service preventive maintenance and automotive repair center. We perform high quality, guaranteed service you can trust at a fair price. We repair domestic and foreign vehicles and are your best choice for scheduled maintenance of your car, SUV, truck and fleet vehicles.

Family owned and
C & J Auto and Truck Service Center is a full-service preventive maintenance and automotive repair center. We perform high quality, guaranteed service you can trust at a fair price. We repair domestic and foreign vehicles and are your best choice for scheduled maintenance of your car, SUV, truck and fleet vehicles.

Family owned and operated, we use the latest diagnostic equipment to guarantee your vehicle is serviced correctly while maintaining your manufacturer's warranty. We only use quality replacement parts, and our technicians are ASE-certified.

How do we stay small and sell big? It's simple: years of experience. At C & J Auto Service Center, our mission is to offer you the latest in parts and products at the best prices, and with unparalleled service. We pledge our best efforts to make your experience both beneficial and enjoyable. Once you try us, we're sure you'll be back for more!
...more

Categories
Auto Repair, Diesel Services, Auto Maintenance
Contact
(804) 275-2560

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
9007 Jefferson Davis Hwy Richmond, VA 23237-5020
C & J Auto & Truck Service Centers' Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,013 Reviews)

CA
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Chris A.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2025
verified customerVerified Customer
10
Great customer service
I will not go anywhere else. Every time I go here they make sure everything is done right the first time so I’ll never have to worry if something wasn’t done done right they always keep me informed of any issues I may have or something that may cause an issue later down the road. I will not take my vehicle nowhere else. They have unbeatable prices. Quality products. durable products worry-free warranty options and amazing customer service

NM
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Nancy M.
Chester, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
RV
My 23' rv needed an oil change, tire pressure check & battery check. It was found that my 2 batteries were not functioning well any longer so they were replaced.
Mechanic and owner advised me with options that I could take regarding the battery problem, but that eventually I needed new ones.
We addressed a future problem.
Owners gave me a ride to home & back, since taking longer than expected.
I've used this business before & I'm really happy working with them and with their workmanship.
The owners and my usual mechanic (J) are wonderful, kind people.
This business has earned me as a loyal customer.
I recommend giving them a chance to earn you as "their" customer also. N
Manager from C & J Auto & Truck Service Centers responded on 02/19/2025 11:46 AM

Thank you for the great review.  We strive to provide great service to all our customers.  We hope we can continue helping you in the future.


Verified Customer
Chester, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Great experience, just the best
C and J always goes the extra mile. The owner, Mark, goes out of his way to be helpful. I use them for all my vehicles, they are the best!
Manager from C & J Auto & Truck Service Centers responded on 02/14/2025 10:01 AM

Thank you for the great review.  We strive to provide great service to all our customers.  We hope we can continue helping you in the future.


BL
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Brandon L.
Richmond, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/06/2025
verified customerVerified Customer
0
Lack of knowledge on fixing cars. They jus keep fixing the wrong things getting money
I've spent 8200 dollars with this company and still have 1500 car problems . Like they can't figure the problem out but definitely will keep taking your money until they figure it out or not. Also constantly bringing my car back for mistakes they made. Horrible experience from front desk to the car being picked up. Only worker that helps is a young white lady at front desk who is usually helpful. The rest don't even speak when you enter or ask if you need help.
Manager from C & J Auto & Truck Service Centers responded on 02/10/2025 11:44 AM

Good evening, I'm sorry you feel this way about the company. Each time your yukon has came back to the shop it was for something different.  Yes one time your vehicle came back multiple times for an intermitent issue where the yukon kept cutting off fon you. we had it finally duplicate on us after several trips and finally traced it down to the wiring issue we got that fixed and we havent had an issue since.  The flywheel breaking has nothing to do with us as we put the motor in back in 2023 and its now giving you issues.  the flywheel can break on any random time of the day just by starting it .  Again we apologized several times that this has happened to you and even tried to get it under warranty.  We are willing to pay for half of the ticket if that will help in any kind of way please dont hesitate to reach out.  Ask for Brittany the store manager.  Im also always at the counter please stop in so we can discuss this matter in person if you'd like.  804-275-2560

Manager from C & J Auto & Truck Service Centers responded on 02/11/2025 10:59 AM

Good evening, upon checking your invoices you have spent $7,385.24 over the past 2.5 years starting with the engine to the exhaust manifold to the fuel pump and the wiring issues.  We are offering to pay for half of the flywheel labor and parts.  The flywheel is cracked we can show you the crack if youd like for a peace of mind.  We want your vehicle fixed correctly too.  We did the engine in your vehicle back in 2023; the flywheel breakingrecently is just like a battery dying or the alternator or water pump going bad, things happen to go bad over time especially with a vehicle that has over 227k its just part of the nature with vehicles. eventually each component on a vehicle will be replaced over time.  We stand behind the work we do which is why we have a warranty of 2 years or 24k miles which ever comes first.  Again im sorry you feel that way about the company but I hope we can come to an agreement without having to go to court, but if we have to go to court then thats what we will do.  Thank you for time and patience as we work through this situation.


SJ
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Steve J.
Colonial Heights, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
9
I had an appointment and service was on time. They gave me a recommendation on tires in the future.
They did my inspection on time and I was out of there in 30-40 minutes.
Manager from C & J Auto & Truck Service Centers responded on 02/05/2025 11:02 AM

Thank you for the great review.  We strive to provide great service to all our customers.  We hope we can continue helping you in the future.


Verified Customer
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Brake work
Was referred to them by my Son. I’ve been very satisfied with the quality of work! The work was completed in a timely manner. After searching around, I got a better price for the work on my vehicle!
Manager from C & J Auto & Truck Service Centers responded on 02/05/2025 11:02 AM

Thank you for the great review.  We strive to provide great service to all our customers.  We hope we can continue helping you in the future.


Verified Customer
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
9
Vehicle diagnostic
I took my pickup in to check on a possible minor issue after previous repairs. Staff was polite, informative and quick. They clearly discussed the findings ( lack of any issues ) . They have been great to deal with so far.
Manager from C & J Auto & Truck Service Centers responded on 02/05/2025 11:02 AM

Thank you for the great review.  We strive to provide great service to all our customers.  We hope we can continue helping you in the future.


OT
Omar T.
Petersburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Turbo Installation
Work was fast and the employees are very thorough in their explanation and reasonable with the prices
Manager from C & J Auto & Truck Service Centers responded on 01/29/2025 08:54 AM

Thank you for the great review.  We strive to provide great service to all our customers.  We hope we can continue helping you in the future.


NW
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Nita W.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Inspection
Everyone is always polite, waiting area is always clean. Very honest business
Manager from C & J Auto & Truck Service Centers responded on 01/29/2025 08:54 AM

Thank you for the great review.  We strive to provide great service to all our customers.  We hope we can continue helping you in the future.


RM
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ROMUALD M.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
The BEST!
Highly recommended! This is the only place I’ll take my vehicles for any repairs and services. Amazing customer service!
Manager from C & J Auto & Truck Service Centers responded on 01/28/2025 06:33 AM

Thank you for the great review.  We strive to provide great service to all our customers.  We hope we can continue helping you in the future.

 
 
 
 
 


GL
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Garrett L.
Hopewell, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Very helpful
They took the time to advise me on what was the best service for my situation. They provide option and didn’t try to up sell me on something I didn’t need. I highly recommend them.
Manager from C & J Auto & Truck Service Centers responded on 01/21/2025 01:10 PM

Thank you for the great review.  We strive to provide great service to all our customers.  We hope we can continue helping you in the future.


RB
ROBERT B.
Chester, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Great customer service
Got my van repaired, was shown what was wrong before then what was done to correct it
Manager from C & J Auto & Truck Service Centers responded on 01/14/2025 04:42 AM

Thank you for the great review.  We strive to provide great service to all our customers.  We hope we can continue helping you in the future.


CT
Cameron T.
Green Bay, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Mounted and balanced tire
Just stop by today to have my tire mounted and balanced highly recommended their service and pricing is great
Manager from C & J Auto & Truck Service Centers responded on 01/10/2025 01:51 PM

Thank you for the great review.  We strive to provide great service to all our customers.  We hope we can continue helping you in the future.


Verified Customer
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
7
Good quality, Honest work
Communication is great, texting is convenient. They're honest about what needs to be done and they stand by their work. Parts are warrantied and if anything goes wrong they'll promptly replace them - no additional charge.
Manager from C & J Auto & Truck Service Centers responded on 01/09/2025 05:30 AM

Thank you for the great review.  We strive to provide great service to all our customers.  We hope we can continue helping you in the future.


DC
Darwin C.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2025
verified customerVerified Customer
10
Excellent work
Nice people
Manager from C & J Auto & Truck Service Centers responded on 01/09/2025 05:30 AM

Thank you for the great review.  We strive to provide great service to all our customers.  We hope we can continue helping you in the future.

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