Service Department's Reviews

4.7

(266 Reviews)

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Recent Reviews

Marin P.

Wilmington, NC

2022 Hyundai Santa Cruz

03/30/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Quick, professional. In and out in the estimated time frame. Will go back.

JOSHUA D C. from Capital Hyundai Of Jacksonville responded on 04/21/2022 05:34 AM

Thank you for answering the Hyundai questionnaire. We truly appreciate your business and look forward to serving you again!

Nicholas D.

Hampstead, NC

2018 Hyundai Sonata

03/23/2022

Service Type: Maintenance

Verified Customer

Category: Service

Very courteous and helpful

quick and easy to make appointments to get service

JOSHUA D C. from Capital Hyundai Of Jacksonville responded on 04/21/2022 05:33 AM

Thank you for answering the Hyundai questionnaire. We truly appreciate your business and look forward to serving you again!

Linda R.

New Bern, NC

2020 Hyundai Santa Fe

03/14/2022

Service Type: Repair

Verified Customer

Category: Service

Great Customer Service

Very satisfied with the servicing of our Hyundai. Our car was taken on time. I had a squeaking noise that they searched for. Thought they had solved the noise problem but when we drove away and the noise was still evident. We returned to the service department. The service manager and I took a ride and he heard the noise immediately. He personally woke on the car and fixed the noise problem.

JOSHUA D C. from Capital Hyundai Of Jacksonville responded on 04/21/2022 05:32 AM

Thank you for answering the Hyundai questionnaire. We truly appreciate your business and look forward to serving you again!

William B.

Swansboro, NC

2021 Hyundai Elantra

02/25/2022

Service Type: Maintenance

Verified Customer

Category: Service

Quick and easy

I was expecting a lot of nonsense but it didn’t happen. After dealing with the former staff in 2015 I had decided never do business with them again. I really enjoyed the experience from my last two visits and actually bought a 2021 Hyundai Elantra from them. I sure hope they keep the good attitude and service up to Hyundai standards.

JOSHUA D C. from Capital Hyundai Of Jacksonville responded on 02/28/2022 07:51 AM

Thank you for answering the Hyundai questionnaire. We have a great team on board here that is dedicated to making sure our customers receive world class customer service. Reviews like this are truly awarding and we thank you for that. We truly appreciate your business and look forward to serving you again!

Abbey K.

Jacksonville, NC

2021 Hyundai Santa Fe

02/24/2022

Service Type: Maintenance

Verified Customer

Category: Service

Exceptional

Excellent and knowledgeable sales and service. Always happy to help, kind and considerate. An absolute fabulous product!! Love my 2021 Santa Fe Limited. I call Mr. Jerome Clay the car whisperer, went in to look at a different model, which was very nice and then Mr. Clay assured me I should at least check out this particular vehicle and it was a match made in heaven. I LOVE this car. Great performance and all the bells and whistles. So nice I have named her Lovey! Very grateful to have such wonderful support and service for my sweet Lovey right here in Jacksonville.

JOSHUA D C. from Capital Hyundai Of Jacksonville responded on 02/28/2022 07:49 AM

Thank you for answering the Hyundai questionnaire. We truly appreciate your business and look forward to serving you for years to come.

Sabrina K.

Swansboro, NC

2021 Hyundai Tucson

ReScore Review™

02/21/2022

Verified Customer

Category: Service

Attentive Care

Hyundai of Jacksonville strive for satisfaction. They are attentive and will address any need and concern you may have. They go above and beyond for their customers. Highly satisfied with their customer service.

Original Review

02/15/2022

Service Type: Maintenance

Category: Service

Expect to wait a long while!

Expect to wait a while and be told you need to do maintenance on third visit. I’ve owned a Santa fee in the past and never needed this much maintenance. Also an oil change scheduled at 8:30 am shouldn’t take until 10:45.

Joshua C., Service Manager from Capital Hyundai Of Jacksonville responded on 02/15/2022 04:44 PM

Thank you for answering the Hyundai questionnaire. I will be reaching out to you in regards to your concerns. Please know that this is not our standard and I can assure you that this will be resolved.

Josh Crawford
Capital Hyundai Service Manager
(910)455-1555

Shellie F.

Hampstead, NC

2020 Hyundai Tucson

01/24/2022

Service Type: Repair

Verified Customer

Category: Service

Great service

I Always have great service from the time of purchashing my vehicle to any and all maintenance appointments. There friendly and helpful. They offer me courtesy rides when necessary. They work around my work schedule. Love my Hyundai and love my Hyundai team that takes care of all my car needs.

JOSHUA D C. from Capital Hyundai Of Jacksonville responded on 01/26/2022 08:36 AM

Thank you for answering the Hyundai questionnaire. We truly appreciate your business and look forward to serving you again!

Verified Customer

Jacksonville, NC

2018 Hyundai Tucson

01/15/2022

Service Type: Maintenance

Verified Customer

Category: Service

well done

Well done by all involved!!

JOSHUA D C. from Capital Hyundai Of Jacksonville responded on 01/26/2022 08:39 AM

Thank you for answering the Hyundai questionnaire. We truly appreciate your business and look forward to serving you again!

Nicholas D.

Hampstead, NC

2018 Hyundai Sonata

01/11/2022

Service Type: Repair

Verified Customer

Category: Service

Great Service

Very Helpful Very Friendly and Very Courteous

JOSHUA D C. from Capital Hyundai Of Jacksonville responded on 01/26/2022 08:40 AM

Thank you for answering the Hyundai questionnaire. We truly appreciate your business and look forward to serving you again!

Deborah E.

Hampstead, NC

2013 Hyundai Santa Fe

12/31/2021

Service Type: Maintenance

Verified Customer

Category: Service

Service

This dealership gives a all around better service to me than any other dealership I have been to with my vehicle. They are kind and helpful no matter what is going on with my vehicle. They jump right on it as fast as they can to provide me with complete details and they can fix any problems that my Hyundai might be having. I bought my vehicle there and they have kept it going for me sense 2013. And you can bet if I buy another vehicle it will be Hyundai. This is my second one now. And I really enjoy everything about it and my service people there.

JOSHUA D C. from Capital Hyundai Of Jacksonville responded on 01/26/2022 09:12 AM

Thank you for answering the Hyundai questionnaire. We truly appreciate your business and look forward to serving you again!

Verified Customer

Hampstead, NC

2018 Hyundai Sonata

12/30/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Very helpful very clean very curiosity

JOSHUA D C. from Capital Hyundai Of Jacksonville responded on 01/26/2022 09:12 AM

Thank you for answering the Hyundai questionnaire. We truly appreciate your business and look forward to serving you again!

Nicholas B.

Sneads Ferry, NC

2015 Hyundai Sonata

12/17/2021

Service Type: Maintenance

Verified Customer

Category: Service

Requested service not provide ld

I bought the best oil change because it said tire rotation. The dealership did not provide the tire rotation service

JOSHUA D C. from Capital Hyundai Of Jacksonville responded on 12/21/2021 11:39 AM

Good afternoon Mr Bailey,
Thank you for answering the Hyundai questionnaire. I have looked into your concern and this what i found. The tech notes show that the Tires were not rotated because your rear tires are in worst shape then your front tires. It also shows that we recommended tires to fix this issue and you declined. I have tried reaching out to you in regards to this concern and left you a voice mail. Please let us know how we can fix this concern. Thank you for your business and we look forward to serving you again!

Josh Crawford
Service manager

James H.

Beaufort, NC

2012 Hyundai Veloster

12/04/2021

Service Type: Repair

Verified Customer

Category: Service

Warranty work on Veloster

JOSHUA D C. from Capital Hyundai Of Jacksonville responded on 01/26/2022 08:37 AM

Thank you for answering the Hyundai questionnaire. We truly appreciate your business and look forward to serving you again!

Mohammed A.

Jacksonville, NC

2021 Hyundai Santa Fe

ReScore Review™

12/03/2021

Verified Customer

Category: Service

Great work

Fast and great service
Thanks

Original Review

12/01/2021

Service Type: Maintenance

Category: Service

5 stars

I am sorry it was a mistake 2 stars I don't know how it happened
I mean 5 stars
Thanks for your exception service

JOSHUA D C. from Capital Hyundai Of Jacksonville responded on 12/02/2021 08:04 AM

Thank you for answering the Hyundai questionnaire. Your survey is rated 2 stars but all of your answers show that you received great service and were happy with your visit. Please let us know if this is a rating error and if not what can we do to improve. Thank you for your business and we look forward to serving you again!

Joshua C., Service Manager from Capital Hyundai Of Jacksonville responded on 12/03/2021 05:29 AM

Ok thank you. I am going to send you a rescore survey so you can fix it. And again thank you for your business.

Josh Crawford
Capital Hyundai Service Manager
(910)455-1555

Verified Customer

Jacksonville, NC

2015 Hyundai Equus

ReScore Review™

11/27/2021

Verified Customer

Category: Service

Great response to a low star rating; however, change takes time.

After a low rating, I received an unexpected call. I appreciated the concern and care regarding the low rating which is why I am giving a high rating. We will see in the future if there are improvements in customer service and customer relations. I look forward to continue business with Hyundai, even though it took a low rating to get some potential action.

Original Review

11/25/2021

Service Type: Maintenance

Category: Service

Good service

Good overall work. For a big chain business, customer service needs improvement.

JOSHUA D C. from Capital Hyundai Of Jacksonville responded on 11/26/2021 07:55 AM

Good morning,
Thank you for answering the Hyundai questionnaire. We truly appreciate your business and comments in regards to how your service received could be improved. We will take those comments for improvement and implement them into our active delivery process so you do not have this issue again. Once again thank you for your loyal support and we look forward to serving you again!

P.S. your next oil change is on me!

thank you,
Josh Crawford
Service manager.

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