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SureCritic / Hyundai Dealer / Capitol Hyundai
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Capitol Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,968 Reviews)
71
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Score Details

5 stars
80%
4 stars
10%
3 stars
4%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
273
Total ReScores™
4.8
ReScore™ Average
71
Net Promoter Score ®

Business Details

About

Capitol Hyundai is a proud member of the Del Grande Dealer Group. We are located in San Jose, CA, and serve drivers from all over the Bay Area. We stand behind Project 100: "Our commitment to provide 100% customer satisfaction to 100% of our customers - 100% of the time!" Call us today to schedule an appointment! Capitol Hyundai is a proud member of the Del Grande Dealer Group. We are located in San Jose, CA, and serve drivers from all over the Bay Area. We stand behind Project 100: "Our commitment to provide 100% customer satisfaction to 100% of our customers - 100% of the time!" Call us today to schedule an appointment!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(408) 340-7321
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:30 PM
Sun
closed
* Pacific Time (Us & Canada)
1050 Capitol Expressway Automall San Jose, CA 95136
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,968 Reviews)
Write a Review
Recent Reviews
MM
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Monica M.
San Jose, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/28/2022
0
Category: Service
Poor Customer Loyalty
My daughter and I have had Hyundai cars since 2013. Then with this last purchase I have had issue after issue. The first time I took my car in for the first service and a hose had to be replaced. Luckily that same day I was put in a loaner and then went back after two days and all was done. Second time, my car was making a lot of noise and I took it to the dealership right away. All was different this time. I was told to leave the car and I’d get a call the next day but no call. I was never given an explanation of the problem, my concerns were never addressed and I never got a rental. I didn’t get my car back till over a week after I dropped it off. Now I’m having another issue and all I’ve received is the run around. I have to leave the car for 7 to 10 days without a rental and then who knows how long it will take to fix it. All this should not be happening. The car is 2 years old, I drive it less than 20 miles on weekdays and only 15 miles for church on the weekends. I was given a LEMON! Make it right Hyundai!
MC
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Martha C.
Santa Cruz, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2022
10
Category: Service
Hyundai Sonata Hybrid died and needed to be towed to dealership
Henry Palacios worked with me over the phone and gave me an approximate date of when my car would be looked at. He kept me apprised of the possible repairs needed, approximate costs and what was covered under my warranty. I have worked with Henry many times before and he goes the extra mile to make sure my car is taken care of in a timely manner. I am very happy to work with Henry as he is conscientious and hard working.
Verified Customer
San Jose, CA
2021 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/16/2022
Service Type: Repair
verified customerVerified Customer
3
Category: Service
Long turnaround time for diagnosis
Dealer said to diagnose the steering column having resistance problem, I will have to leave my car with them for at least 3 business days, that translates to 5 days. That forced me to abandon diagnosing and possibly fixing the car. What good is the Hyundai warranty if it’s dealer can’t diagnose on a simple problem in a reasonable turnaround time? I guess that the catch of Hyundai promising longer warranty than Toyota and Honda.
DN
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David N.
San Jose, CA
2021 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Capitol Hyundai is great
Very good service, staff is nice
Verified Customer
Belmont, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Amazing customer service
henry was great and very helpful and nice
EC
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Edgardo C.
San Jose, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
5 star service
Fast and efficient and service advice are easy to talk with
Verified Customer
San Jose, CA
2021 Hyundai Kona Ev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service Experience
They were courteous and completed on time. Their lounge area is great, with good WiFi and tea/coffee.
RALPH E N., service manager from Capitol Hyundai responded on 03/30/2022 09:43 AM

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.

Stay healthy and safe!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer
San Jose, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service maintenance
My advisor Ken Nguyen, provides exceptional service. Have pretty clean and big waiting area
RALPH E N., service manager from Capitol Hyundai responded on 03/28/2022 11:59 AM

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.

Stay healthy and safe!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer
San Jose, CA
2020 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/27/2022
Service Type: Repair
verified customerVerified Customer
6
Category: Service
Check engine light on again
I came in because my check engine light came on again in my 2020 Hyundai accent. Since it's still under warranty I took it back to the dealership where I got it; It stayed for 5 days. My car was ready on Friday March 11th, but I couldn't make it until the 14th to pick up. I left Hyundai, drove down Capitol, got on 87 North and as soon as I was up to speed I heard a rumbling coming from the front of my car. I thought the hood was loose and about to fly up and smash my windshield. I pulled over before the Curtner exit and checked. The hood was fine and I didn't see anything so I got back in and started to get up to speed and merge back into traffic. I heard the sound again but this time scraping and rumbling. I knew what it was and pulled over again under the Almaden underpass to confirm. Sure enough my skid plate was hanging down in the front and it was scraped from being dragged on the freeway. The tech who worked on my car forgot to replace the clips to my skid plate and it was now damaged. It was after 5pm so Hyundai service was closed, and I don't have towing so I had to drive home (Taylor exit) with the plate scraping on the freeway the whole way. Since I have a garage with tools I was able to get home and put my car up on ramps so that I could get under it to take pictures, and to see what I could "fix" until Hyundai could replace my skid plate. I had to use zip ties to hold the plate to the frame where the clips would be, and drill holes where the clip holes were broken from being scraped on the freeway. I called and left a message the following morning (15th) and got a response from my service advisor telling me that they would make things right and order my part right away. I told him I didn't have time or money to leave my car again (the "free" rental was $20/day for insurance that I had to pay out of pocket), so he said it would only take a few min and he'd call when the part arrives. Today is March 27th and I still have a broken skid plate. Don't know if my plate never arrived, or this is just too minor of an issue since my zip ties are doing the job so far..
RALPH E N., service manager from Capitol Hyundai responded on 04/04/2022 08:55 AM

Thank you for taking the time to complete this review.

I understand Alex reached out to resolve your concerns.

Thank you for considering the re-score for us. 

I will send you the re-score option now.

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer
San Jose, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best Service Day
Great service team, great customer car on a slow Saturday with out an appointment.
RALPH E N., service manager from Capitol Hyundai responded on 03/28/2022 11:49 AM

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.

Stay healthy and safe!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer
Saratoga, CA
2011 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/26/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Not their best day.
Took a couple of months in advance to schedule a safety recall. There wasn't any communications beyond the initial contact. Dropped my car off in the morning and told it would be about 2 hours. I reached once 3 hours later and another an hour or so later with no communication back. I just went back before they were closed and they said the work had been completed. It seemed like they didn't have the staff to handle the amount of people. This wasn't the normal experience
Verified Customer
Santa Clara, CA
2021 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2022
verified customerVerified Customer
8
Category: Service
Employer consider your request
Employer are willing to consider your request and help you with that.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/24/2022
Service Type: Maintenance
0
Category: Service
Charging for the free services
For the first couple of services which are usually free of charge, they charge me for that saying i have some extra miles. And beyond that they gave me serivce slots 2 months later and didn’t even inform me at that time that this would be the case. It’s their duty to let their customer know before giving them the services. Or else give them some early slots so that they don’t exceed their miles.
RALPH E N., service manager from Capitol Hyundai responded on 03/29/2022 06:49 AM

Good morning, 

Thank you for allowing me the opportunity to make this right for you.

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
MG
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Michael G.
Los Gatos, CA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service
Excellent service
RALPH E N., service manager from Capitol Hyundai responded on 03/24/2022 09:07 AM

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.

Stay healthy and safe!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
PB
gravatar
Patrick B.
San Jose, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Tell you what they are going to do, and then do it.
They tell you what needs to be done, what it will cost and how long it will take. They then provide the service in an excellent manor.
RALPH E N., service manager from Capitol Hyundai responded on 03/24/2022 09:07 AM

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.

Stay healthy and safe!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
BW
gravatar
Bruce W.
San Jose, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service work plus additional recommended services
As always a very pleasant experience
RALPH E N., service manager from Capitol Hyundai responded on 03/24/2022 09:06 AM

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.

Stay healthy and safe!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
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