Service Department's Reviews

4.6

(795 Reviews)

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Recent Reviews

R G.

El Monte, CA

01/23/2025

Category: Service

Cellphone charging ports not working

I bought this Kona a little over a month ago and found out that the cellphone charging ports are not working. How could you sell a new vehicle with such defective? I went back to the dealer twice to report this issue and made an appointment today taking an hour off from work. To my dismay I was told that they can't do it right away, how could this be, this is not a maintenance issue, it's just a diagnostic to find out why the charging ports are not working.

This is not acceptable as the vehicle is new, how could Hyundai sell a defective vehicle. I handed the key to the manager to have it check immediately and seems that he doesn't care to have it done right away. I end up going home disappointed and feel like I needed a lawyer's help.

Namhee L.

Temple City, CA

04/24/2024

Category: Service

the most upsetting service experience

This place needs serious job training for the service coordinators. There is one person who is unprofessional, incompetent, and impolite. My recent experience with this place was the most upsetting and unfair in almost half a century long experience of my car service history.

PAUL B.

San Marino, CA

2015 Hyundai Sonata

01/30/2024

Verified Customer

Category: Service

Paul Berry's service appointment

I recently had by 2015 Sonata in for its scheduled maintenance and was very pleased with my overall experience especially my interaction with Jay. I was however frustrated when it came time to pay my bill. I attempted to use my debit card but it was rejected Both when I inserted it into your machine and when your cashier attempted the process. As a result my only option was to use my credit card, which cost me an extra $45. I was frustrated because I had earlier that same day successfully used my debit card and ,after retrieving my car, I had another occasion the same day to successfully use my debit card. My conclusion is that the problem was with your machine not my debit card.

Verified Customer

Altadena, CA

2023 Hyundai IONIQ 6

11/20/2023

Verified Customer

Category: Service

Quick Service

I called to reschedule an appointment I had made online and Saul helped me get it taken care of. When I arrived at the dealership, Saul helped me out and got me in and out very quickly.

LUIS V. from Cardinaleway Hyundai Of El Monte responded on 11/29/2023 08:56 AM

Thank you for taking the time to leave us with your feedback! We look forward to seeing you again soon!

Jasmine W.

Los Angeles, CA

11/17/2023

Category: Service

Brianne Sarabia

Brianne was awesome throughout the entire car buying process. She made me feel super comfortable from the very beginning. I was initially coming in for a vandalism and total loss of my 2013 Jeep Compass and walked out with a 2021 Hyundai Kona. Would highly recommend her to anyone looking to buy a car and as a friend as well.

LUIS V. from Cardinaleway Hyundai Of El Monte responded on 11/20/2023 08:54 AM

Thank you for sharing this awesome feedback with us! We look forward to providing you with excellent service in the future!

Verified Customer

Glendale, CA

2021 Hyundai Elantra

10/31/2023

Verified Customer

Category: Service

Excellent

Excellent and quick service. The techs were profesional and had excellent customer service.

LUIS V. from Cardinaleway Hyundai Of El Monte responded on 11/03/2023 08:15 AM

Hello,
Thank you for taking the time to leave us with your valuable feedback! We look forward to providing you with excellent service in the future!

DAVID H.

Pasadena, CA

2023 Hyundai Santa Fe

10/28/2023

Verified Customer

Category: Service

Short staffed

Seems like They have cut so much staff to make up for the built in maintenance costs as part of vehicle purchase

30 mins for service advisor to even greet you for your scheduled appt

20 mins to go thru sales pitch and get car checked in

3 hours to get oil changed for 15k service - this is with an appt

No Uber or driver service on weekends so you are stuck there in a minimalist waiting area

Car sat for 45mins after being brought up to be picked up while they tried to find the paperwork for I had to got tell service agents my car had been sitting there for +30mins outside

They don’t wash cars after service anymore due to covid cutbacks yet but wasn’t covid a few years ago?

The Glendora cardinale sales guys tell you that everything for maint is covered except for tires and interior cabin filter when you purchase the car. When you bring it to their sister dealer for service they try to sell you maintenance that is not included in the Hyundai covered maintenance program at such high prices.

LUIS V. from Cardinaleway Hyundai Of El Monte responded on 11/01/2023 02:59 PM

Hi David,
Alllow me to apologize fot the lack of exceptional service that you receieved from our Team. We strive to leave all of our clients with a positive lasting impression but admit that we do make mistakes at times. I would like to discuss your situation more in depth so please feel free to contact me.

Regards,

Luis Vivar
(909) 305-3146
(626) 597-9017

TIMOTHY D.

Redlands, CA

2016 ELANTRA GT

09/06/2023

Verified Customer

Category: Service

fantastic

My service Lead was Kevin Molina and he was very forthvcoming and told me exactly what to expect with my service. He put up with my ignorance regarding cars and all my questions and really helped put my mind at ease. I would most definitely come back for any future service needs!

LUIS V. from Cardinaleway Hyundai Of El Monte responded on 09/27/2023 03:28 PM

Thank you so much for leaving us your valuable feedback! We look forward to seeing you again soon.

JAY L.

Monrovia, CA

2021 IONIQ PHEV

07/24/2023

Verified Customer

Category: Service

Great service!

Saul in Service was great! Friendly and great communicator.
I do with car service finished with a car wash like other dealer service depts provide.

LUIS V. from Cardinaleway Hyundai Of El Monte responded on 07/26/2023 10:16 AM

We appreciate you taking the time to provide us with your feedback! We look forward to seeing you again soon.

Angel W.

Moreno Valley, CA

06/23/2023

Category: Service

Sales Harassment

Rude and unprofessional. The operator, Patty has a bad attitude and stated she couldn't give the owners name
Curt and Jason from sales were extremely rude and condescending. I'm going to corporate. You all messed with the wrong customer.

LUIS V. from Cardinaleway Hyundai Of El Monte responded on 06/27/2023 09:38 AM

Hello, please allow me to apologize for the experience you had with our team. It is not our place to be rude or condescend our clients, ever. Please feel free to escalate this as you would like, however I would like to get a better understadning to the situation to address this with Management and Staff. Please feel free to contact me at 626-596-2030 to discuss.

Kind regards,

Luis

ZAW M.

Rosemead, CA

2023 ELANTRA HEV

06/18/2023

Verified Customer

Category: Service

Unsolved issue

Technicians unsolved issue what happened on my vehicle. I had done test drive with service advisor Saul and he heard the noises when i drove on FWY with 65mph to 75mph. Saul can tell all about this issue what happened on my vehicle. However i appreciate the services of Saul. I gave 5 star for Saul. Thanks.

LUIS V. from Cardinaleway Hyundai Of El Monte responded on 06/27/2023 09:46 AM

Hello Zaw,
Allow me to apologize for the issues you're experiencing and that our Techs could not replicate the concern. Please know that we are here to assist you with your Hyundai issues so please do not hesitate to reach out to our Service Team if this issue persists.

Verified Customer

Commerce, CA

2022 SONATA

06/16/2023

Verified Customer

Category: Service

Horrible customer service

By far the worst customer service I have ever received. Saul Mejia is very unprofessional and did not follow up with updates on my vehicle. Saul Mejia never returned my calls with updates and lied about when my vehicle will be completed. At 3:11pm, my vehicle was unlocked on Monday June 5, for the first time in 2 weeks to get the repairs done. I arrived at 4:30 and the car was still being worked on. At 5:15, car was complete and Saul Mejia took his time to complete the required paperwork to provide me, the customer. Saul Mejia got verbal with my brother and me and postured in an aggressive manner at my brother, in an attempt to fight and get him out of the dealership. Very unprofessional.

LUIS V. from Cardinaleway Hyundai Of El Monte responded on 06/27/2023 09:39 AM

Hi,
Allow me to apologize for the lack of excellent service that you received from our Team. i would like to discuss this situation with you further in order to fully understand what took place. Please contact me at 626-596-2030

Verified Customer

Los Angeles, CA

2020 TUCSON

06/14/2023

Verified Customer

Category: Service

Great service by service advisor

Jay was my advisor for my maintenance for my car. He was great and had such care for my car and made sure to answer all my questions fully.

LUIS V. from Cardinaleway Hyundai Of El Monte responded on 06/27/2023 09:46 AM

Thank you for taking the time to provide us with your feedback!

Mr H.

Pasadena, CA

06/12/2023

Category: Service

Service scam dealership

What scam is being run here?

Ok, I’ll make this as short and concise as possible because if I have to spend another wasteful minute of my life with this dealership I’m gonna send them an invoice for my time. But you NEED to know that service does not exist at this dealership, either that or they are running a service scam that charges you for services that are included in your warranty only to have you literally chase the money they overcharged you for for over a month. Here’s the short of it.

- Saturday May 6th gets oil changed. Saul charges $55 for oil change (which is covered under warranty) shouldn’t have been charged for. Saul states accounting isn’t there and he has to speak with them on Monday. Fine, not happy they can’t fix it there and then but it’s only going to be fixed and sent to me.
- Monday May 8th, Saul gave me his cell to text him as seen in picture he confirmed my address and stated the ‘check is in the mail man’ and I will receive it 5-10 business days. Great, easy peazy no biggie. Should have been the end of it.
- It’s Friday May 26th, I haven’t received a check in the mail. Clearly there has been enough elapsed time to have had it sent out to me but I hadn’t received it yet. I text Saul, no response. I call the dealership and speak with Kevin, service manager I believe he said. I explain to him, he contacted Saul to confirm and then proceeded to go have a conversation with accounting. Comes back 5 minutes later, apologizes for the delay and says yep we owe you $55 for the overcharge and I have confirmed it with accounting that you will receive a check 3-5 business days. Ok finally I’m done tracking down my $55 owed to me and a manager has resolved it.
- Thursday June 8th nothing has been received, I said let’s give until Monday June 12th just to make sure it & if doesn’t arrive then I’ll just head on down to the dealership myself and speak with a General Manager or equivalent.
- Monday June 12th nothing received. I’m a stay at home dad so I had to inconvenience my mother in law to watch my kiddo while I invest even more of my time to chase down my $55 that CardinaleWay Hyundai of El Monte presumably accidentally charged me nearly 6 weeks prior and has given me their word on 2 different occasions by 2 different people that a check has been approved by accounting and is in fact being mailed to me. Upon arriving I ask to speak to a General Manager and Robert and I sit down as I lay out in detail my incomprehensible experience with this situation. He says give me 10 and I’ll figure it. Walks out 10 minutes later, pulls $55 from petty cash and basically says sorry man have a good day.

I’m trying to wrap my head around what just happened and why it took me over a dozen phone calls, texts and me personally taking time away from my kid just to drive to your dealership for a messily $55. I should be sending you guys an invoice for the time and effort I had to spend to get back what was mine. But instead I’m letting others know of the level of service you provide in hopes no one else has to go through what I have had to. I wasn’t even offered a free car wash for my inconvenience. It was almost like I was inconveniencing them.

What a joke of service CardinaleWay Hyundai of El Monte. Be better. I love my car, and for that reason I’ll never trust this location to touch it again.

P.S. Not very short but very concise

LUIS V. from Cardinaleway Hyundai Of El Monte responded on 06/27/2023 09:39 AM

Hello Mr Hamilton,

Please allow me to apologize for the lack of excellent service our team provided you and for this experience. I am currently looking into this to make sure that this situation does not occur for other clients in the future. Thank you for taking the time to share your exoerience and I look forward to having you rely on our team to provide you with a better experience in the future.