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Carolina Steam

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(38 Reviews)
89
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

About

Carolina Steam is a family-run company that specializes in all aspects of carpet, tile and upholstery cleaning. Since 2001, Carolina Steam has served the Triad NC area, including Greensboro, High Point and parts of Winston-Salem.
“I personally guarantee your satisfaction or I will return to re-clean for free.”
Brad Watson – Owner
Carolina Steam is a family-run company that specializes in all aspects of carpet, tile and upholstery cleaning. Since 2001, Carolina Steam has served the Triad NC area, including Greensboro, High Point and parts of Winston-Salem.
“I personally guarantee your satisfaction or I will return to re-clean for free.”
Brad Watson – Owner

Categories
Home Services
Contact
(336) 285-8210

Business Hours

Mon
9:00 AM - 5:30 PM
Tue
9:00 AM - 5:30 PM
Wed
9:00 AM - 5:30 PM
Thu
9:00 AM - 5:30 PM
Fri
9:00 AM - 5:30 PM
Sat
9:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
233 N Spring St Greensboro, NC 27401
Carolina Steam's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(38 Reviews)

SS
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Susan S.
Greensboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
10
Professional and Thorough
Arrived on time, professional and thorough and did a beautiful job. Will happily use again.

AR
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Ashley R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2024
verified customerVerified Customer
10
Great carpwtcleaners
Brad and his son did a great job! Our home feels so much cleaner!

ST
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Sandy T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2024
verified customerVerified Customer
10
Brad does wonderful work!
As always, excellent service!
Brad W. from Carolina Steam responded on 04/19/2024 04:35 PM

Thank you for the kind words Sandy! We appreciate your loyalty and look forward to many more years of working together.


TL
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Taylor L.
Greensboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2024
8
Happy with service
They did a good job very friendly

TL
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Taylor L.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2024
verified customerVerified Customer
8
Would be five stars, except for one thing
I appreciate the service. They were friendly and nice and willing to work with me. The reason why I decided to go with them was there customer service on the phone could not have been nicer it just bothered me that I had talked to the customer service person for a long time about the issues I had with the carpet And then when the professional showed up, they asked me what I want. They didn’t do a good job. I was surprised after talking so long to the customer service person that that didn’t get. Conveyed to the technicians.

GI
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Gwendolyn I.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2024
verified customerVerified Customer
10
They were great worked hard would use them again and recommend them
They were great worked hard very trustworthy floors look great

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2024
verified customerVerified Customer
10
Job was well done and he was pleasant
We rate the work as well done as usual
Brad W. from Carolina Steam responded on 03/28/2024 03:41 PM

We're thrilled to hear that you were pleased with our work once again! Thank you for your continued support and we look forward to the next opportunity!


MC
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Manya C.
Winston Salem, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2024
6
Updated
I did a previous review on this company. I was disappointed in my service because they left my rug with large wrinkles in it and told me to use books to get them out. That didn’t work. Later they said they would refund my money and eventually that is what they did. I just wanted a clean rug and I think they could have taken it to their company and laid it out and gotten the wrinkles out. I am happy to have my money back and feel they did the right thing. I still have wrinkles and not sure if they will ever fall out. Best of luck Carolina Steam.
Brad W. from Carolina Steam responded on 03/07/2024 03:23 PM

Thank you for sharing your feedback, and we wish you the best as well!


RH
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Ruth H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2024
verified customerVerified Customer
10
Steam ckean tile..kitchen
Always on time..great job..and
Professional..I have them once or twic a year..and would always
recommend them.
Brad W. from Carolina Steam responded on 03/07/2024 01:46 PM

Thank you for entrusting us with your steam cleaning needs, and we appreciate your kind recommendation. We look forward to serving you again in the future!


DV
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Donna V.
Burlington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2024
10
professional, reasonable cost. superb service
Alex cleaned three large area rugs on Saturday. professional, respectful, considerate, efficient. the rugs are beautiful and sterilized now. a little ruffly at the edges but i expect that'll smooth out over time and traffic.
Brad W. from Carolina Steam responded on 02/26/2024 01:41 PM

Thank you for your feedback Donna! Please let us now if we can assist you in any way in the future.


PT
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Pam T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2024
verified customerVerified Customer
10
Chairs look like new!
Brad has cleaned my carpets for years. Today he cleaned a wing chair my dog had called his. I was amazed. It looked like new. I had him clean the matching chair. I am very happy with all the work he has done here. His prices are much more reasonable than the company I had previously used.
Brad W. from Carolina Steam responded on 01/11/2024 01:33 PM

Dear Pam, Thank you so much for your kind words! It's wonderful to know that he was able to restore your wing chair to its former glory, and that you're pleased with the results. We appreciate your loyalty and look forward to serving you again in the future. Warm regards, Carolina Steam


MS
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Mahender S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2023
verified customerVerified Customer
10
Carpet clean
Very friendly team and great service. Thank you
Brad W. from Carolina Steam responded on 01/05/2024 03:53 PM

Thank you for taking the time to share your experience. We appreciate your business and hope to see you again soon!


AG
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Amber G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2023
verified customerVerified Customer
10
Looks and smells clean
He was very professional and did a great job!
Brad W. from Carolina Steam responded on 12/28/2023 11:44 AM

Thank you, Amber, for your kind words! We are thrilled to hear you had such a positive experience with our technician. 


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2023
verified customerVerified Customer
10
Carpet cleaning
I was pleased with the cleaning of our carpet in living room and basement stairs.
Brad W. from Carolina Steam responded on 12/13/2023 03:16 PM

We are delighted to hear that you were pleased with our services! We are committed to providing excellent work for all of our valued customers and appreciate your feedback.


RJ
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Royce J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2023
verified customerVerified Customer
10
Carpet Cleaning
I have used Carolina Steam for several years now. I had tried several of the big names in the past, but once I started using Brad and Carolina Steam, I have stuck with them. Nice people and they do a great job. I would recommend them to anyone.
Brad W. from Carolina Steam responded on 12/07/2023 02:27 PM

Thank you so much for your loyalty and for taking the time to leave a review Royce!We are glad to know that, we look forward to continuing to serve you in the future.


Displaying Review 1 - 15 of 38 in total
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