business image

Carousel Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(654 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
16
Total ReScores
4.8
ReScore Average

Business Details

About

Carousel Hyundai is family owned and operated. We have friendly, courteous and Knowledgeable staff as well as an award winning service department. Carousel Hyundai is family owned and operated. We have friendly, courteous and Knowledgeable staff as well as an award winning service department.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(610) 399-3100

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 8:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1360 Wilmington Pike West Chester, PA 19382
Carousel Hyundai's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(654 Reviews)

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place to do business!
I would recommend Carousel Hyundai to a friend
Recommended

JS
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John S.
Exton, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
None
None
Recommended

HM
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Hugh M.
West Chester, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional and timely
Scheduled service completed quick and professional
Recommended

RG
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Richard G.
West Chester, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very easy to work with
Work always done well
Recommended

CW
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Carl W.
Malvern, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service
A dead battery was solved in less than an hour. They made my appointment immediately. Thanks all!
Recommended

SM
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Stephanie M.
Swarthmore, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and Fast!
I have never had a bad experience here! Always quick and friendly.
Recommended

LB
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Leslie B.
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
its people!
I always get prompt and courteous service. Thanks!
Recommended
Michael J B., Service Manager from Carousel Hyundai responded on 06/05/2017 02:15 PM

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

MA
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Marc A.
West Chester, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Minor Services down quicklyish and inexpensively
Although I don't know why the owners manual didn't include the information on the bulbs needed and on how to remove them to replace when they burnt out, Carousel Service department did replace the bulb within a hour and at a fair cost for the service.
Recommended
Michael J B., Service Manager from Carousel Hyundai responded on 06/05/2017 02:14 PM

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

AD
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Anthony D.
Newtown Square, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Exemplary Service
Always prompt, complete and profession service.
Recommended
Michael J B., Service Manager from Carousel Hyundai responded on 06/02/2017 01:45 PM

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

HB
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Harlene B.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
honesty, friendliness, expertise
i know the work will be done expertly and I wont be cheated.
Recommended
Michael J B., Service Manager from Carousel Hyundai responded on 06/02/2017 01:45 PM

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

BH
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Barbara H.
Wilmington, DE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely service
Have had positive experience every time I had to bring my car in for service.
Recommended
Michael J B., Service Manager from Carousel Hyundai responded on 06/02/2017 01:45 PM

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

LW
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Lynn W.
Lansdowne, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and Efficient
So far so good with the service from Carousel Hyundai.
Recommended
Michael J B., Service Manager from Carousel Hyundai responded on 06/02/2017 01:44 PM

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

MP
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Mark P.
Shavertown, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thieves Selling Cars
I love my Hyundai. Probably the best car I've purchased. But I only purchased it because of the "great" warranty that came with it. Bumper to bumper! Or so they say... The warranty only covers the car if it spontaneously combusts essentially. My car was not even two years old when the air conditioning stopped working. The people who SOLD me the warranty now tell me it's going to cost half a grand to fix a car with less than 25k miles on it. These are dishonest people and while I respect Hyundai as a great producer of automobiles, the staff of Carousel Hyundai needs to be more careful about their sales tactics or they will continue to lose customers.
Not Recommended
Michael J B., Service Manager from Carousel Hyundai responded on 06/02/2017 01:58 PM

The warranties are typically very good. They cover a lot of components on the vehicle against defects and premature failure. However the warranty does not cover damage from accidents or road debris. Unfortunately these types of things are not the fault of the car or component but an outside force damaging the vehicle or component. Similiar to any damage from a vehicle accident the warranty would not cover these type of repairs. If the leak had been from a defect in materials or premature failure the warranty would have covered the repair. I am sorry about any confusion as to warranty coverage but again it does not cover damage. Your insurance company may since was caused by road debris and may be worth looking into.

Mike Bistline
Service Manager
610-399-3100 ext 27

AW
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Ashley W.
Wilmington, DE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff and the service..
Everyone was friendly and my car was fixed before the end of the business day.
Recommended
Michael J B., Service Manager from Carousel Hyundai responded on 06/01/2017 09:34 AM

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

Verified Customer
West Chester, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Carousel -
Good product and nice sales team.
Recommended
Michael J B., Service Manager from Carousel Hyundai responded on 05/30/2017 01:49 PM

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27
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