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CARSTAR Ballard Collision

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(16 Reviews)
55
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Score Details

5 stars
67%
4 stars
21%
3 stars
2%
2 stars
6%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
55
Net Promoter Score ®

Business Details

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Contact
(206) 784-3368
No Business Hours Provided

Business Hours

* No Time Zone Provided
1553 NW Leary Way Seattle, WA 98107-4740
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CARSTAR Ballard Collision's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(16 Reviews)
Write a Review
Recent Reviews
FB
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Fernando Robert B.
Subaru Crosstrek
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/26/2024
verified customerVerified Customer
7
Very poor communication
My repair was fine, but communication with this shop was terrible. Claimed we opted out of texts/emails, which we did not. “They could not fix their system” to send us updates via text, but we got a text later for a survey (hmmm). Was promised a phone call/ email on a specific day for an update, never got one and no one answered the phone 15 minutes before closing when I called. We live out of town, so needed time to arrange to get back to pick up the car, which they were told many times. Kept giving me a “under the best case scenario” timeframe. Then called me on Friday at noon to tell me the car would be done at 1:30. Not open Sat or Sunday either,
HT
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Henry T.
SUBA Outback Wilderness w/Continuously Variable Transmi
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/24/2024
verified customerVerified Customer
5
Good repairs, but having someone stole my cart from trunk
Good repair but they let someone steal my cart
Jay M. from CARSTAR Ballard Collision responded on 05/23/2024 01:02 PM

Dear Henry, We're glad to hear that you were pleased with the repair! However, we're truly sorry to hear about the cart. Like our authorization states, we are not responsible for personal belongings. We try to do our best with securing vehicles but there are some things out our control. Best regards, CARSTAR Ballard Collision

GH
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Grace H.
SUBA Forester Limited w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2024
verified customerVerified Customer
10
Good experience, solid
Jay and the front desk person (I forgot her name) were great - they explained the process, gave me updates on the progress, and were very accommodating when I had to change dates/times for dropping off. Plus I got the car back several days earlier than they had estimated. I was going through insurance, so I can't speak to cost. I'll definitely consider going to them again if I need repairs.
MG
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Marcia G.
SUBA Crosstrek Premium w/Continuously Variable Transmis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2024
verified customerVerified Customer
9
Carstar review
The repair work is very satisfactory but communication between the parties - repair shop, insurance and customer - could be improved.
Jay M. from CARSTAR Ballard Collision responded on 01/08/2024 11:15 AM

Thank you for the input and we will inform our staff so we try to prevent this from happening again. 

JH
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Jeffrey H.
SUBA Outback Limited PZEV
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/20/2023
verified customerVerified Customer
9
Great work, helpful service, good communication
Consistent with previous experiences I've had here, the work was excellent, and communication was wonderful throughout. Two notes: 1) they are in high demand, so your scheduled service may be months from when you get your estimate, and 2) the front desk is rarely staffed (based on six separate experiences), so even if you arrive at your appointment time, allow an additional 30-40 minutes during drop off, pick-up, or during a visit for an estimate, because you'll probably wait 20-30 minutes just at the front desk before anyone stops by to help you. Once they do, though, all other aspects of the visit will go really quickly and the rest of the team there is amazing!
Jay M. from CARSTAR Ballard Collision responded on 12/28/2023 07:52 AM

Thank you for the feedback Jeffrey! We will take all of this into consideration to help moving forward. 

ST
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Steve T.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2023
verified customerVerified Customer
10
As good as new!
The repair was done on time and for the amount agreed upon! And the repair looks like it had never happened!
LS
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Linda S.
Subaru Impreza
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2023
verified customerVerified Customer
10
Excellent service
They went above and beyond to help us. The customer service was fantastic and the quality of work is excellent!
JL
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Jae L.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2023
verified customerVerified Customer
10
Excellent Work
Caring staff and very professional work.
SJ
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Shana J.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2023
verified customerVerified Customer
10
quality repair shop
The process was very smooth.
AP
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Agarwal P.
Subaru Forester
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/07/2023
verified customerVerified Customer
1
Can't trust this repair shop.
Can't trust this repair shop.
SN
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Spc Robert N.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2023
verified customerVerified Customer
9
2017 Outback Owner
I didn’t know anything about this repair facility. Was told by my insurer to take it in for an estimate of the repair costs. Decided to have the shop do the repairs. Pleased with the repairs and turnaround time.
CC
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Capt John C.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2023
verified customerVerified Customer
10
100% pleased with CARSTAR
The high level of service and repair was excellent
MS
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Marie S.
SUBA Impreza Wagon Sport Limited w/Continuously Variabl
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2022
verified customerVerified Customer
0
Poor Experience at CarStar
My car was returned in a poor state. The interior was covered in dust, passenger door handle covered in goo, and a aerosol can left in the engine bay under the battery.
PS
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Pavel S.
SUBA Outback Limited
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/07/2022
verified customerVerified Customer
0
Very poor communication, car came back with scratches
The shop did a poor job communicating their progress. They use a system that sent me texts like "we're almost done!", when in fact the shop was waiting on a backordered part. They told me the system is new and doesn't provide accurate information. If that's the case, I 'd have expected a phone call from the shop telling me the real state of things. Instead I had to call them myself every time their estimated completion date would approach. Only to be told that it will be another 2 weeks. All in all, the repair took them 2.5 months. In this time they maybe called me once, and gave me at least 4 completion dates that they failed to meet, and didn't bother to tell me so.

Also, the car came back with a new scratch, which the shop refused to take responsibility for. They didn't give me a copy of the pre-repair inspection sheet, which gave them plausible deniability. You can mark any kind of damage on that sheet once it has the customer's signature.

Unfortunately I can't recommend this business, and I won't be back.
RC
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Rebecca C.
SUBA XV Crosstrek Limited Automatic
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2022
verified customerVerified Customer
6
driver side mirror replacement
The repair done on my car was excellent but scheduling and communication during the repair was terrible. I called 5 times and mostly got vague answers as to when or if my car would be repaired. Twice my estimator said he would call me back and never did.
Displaying Review 1 - 15 of 16 in total
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