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SureCritic / Auto Body / Cascade Collision Repair - Orem
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Cascade Collision Repair - Orem

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(46 Reviews)
-33
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Score Details

5 stars
89%
4 stars
<1%
3 stars
2%
2 stars
<1%
1 star
8%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-33
Net Promoter Score ®

Business Details

About

Full Service Auto Body and Repair Shop located in Orem, Utah Full Service Auto Body and Repair Shop located in Orem, Utah

Categories
Auto Body, Body Shop, Collision Repair
Contact
(801) 224-8020
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
1005 N. State Street Orem, UT 84057
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Cascade Collision Repair - Orem's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(46 Reviews)
Write a Review
Recent Reviews
CS
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Carol S.
Payson, UT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/20/2022
0
DO NOT Fix it here
Please DO NOT have your car fixed there (Orem Location)! After I picked up my car, there were scratches everywhere on the body of my car for the second time. We were trying to pick up our car, but we found scratches everywhere on the body of my car. Ms. Lacy said she will have her team fix all the scratches, some areas may need to be re-paint. But she will set it for me. Yes, the scratches seem gone when I picked it up the 2nd time. But after a car wash, all the scratches show up again, and even more. My husband saw them use the dry rag, trying to hurry up to clean up and removed the dust from the outside of the car. That's created most of the scratches. And their staff told us, they don't have any formal training. So, they use the customer's car as an experiment. Besides the scratches, I found out my driver-side auto seat adjustment not working, and the coolant liquid is very low. There may be more damage that I don't know until I turn into my dealership to check. If I were you, have an expensive car, do not send it to them. It is very expensive to fix the scratches
KI
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Katya I.
Orem, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2022
0
Excellent job
The painting team did a very good job painting my car. They did more and fixed my previous dent. And Scott the supervisor helped me quickly solve my problems. He was very nice. Thanks to the who,e team.
SD
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S D.
Provo, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
10
Would Highly Recommend!
The service on my car got done sooner than expected and ended up costing less than the original estimate! I got a couple estimates and Cascade Collision's was the cheapest! They did a fantastic job and I would highly recommend them to anyone!!
FG
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Flora G.
Orem, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
highly recommend!
Shout out to Josh for a very quick, easy repair on my X5 BMW today. He really helped this “old lady.” Highly recommend. I’ve used them before with great result as well.
Recommended
JM
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Jim M.
Wallsburg, UT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/15/2020
Do no use Cascade, don’t let your friends use them either.
They charged for the estimate after we signed a form to do the estimate. Deceptive, arrogant, dishonest, sneaky, rude, overpriced. We paid for the estimate but in the end we still saved 1300.00 by going somewhere else.
Not Recommended
JP
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James P.
Pleasant Grove, UT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/21/2020
BEWARE!! Cascade is a wolf in sheep’s clothing! (ZERO stars)
BEWARE!!! Cascade is a wolf in sheep’s clothing!! We went to Cascade on recommendation from a friend who is also friends with the owner. We told Cascade that we only wanted an estimate on what it would take to fix. The accident was not our fault so the other person’s insurance (Progressive) took care of the estimate. Progressive determined that the cost of repairs was too high so they did not want to repair it. They just wanted to pay us for it. We decided to keep the car. When we went to pick up our vehicle we discovered that it was already taken apart. Cascade also informed us at this point that if we wanted the car put back together, we would have to pay for that because Progressive would not. I had him take me through the process to figure out the cost for just putting the car back together. During this time, I was shown many parts that had been broken during removal. I was told that I would have to pay for new ones when they put it back together. When I questioned why I would be paying for parts they broke, I was told, ”That’s just a standard part of the process.” In addition, no matter what, I would have to get a partial repair done on the vehicle for them to reassemble it. At this point I realized that just to get my car back into a working condition, I would have to pay them for at least some of the repairs and for reassembling it. All of this because they took it apart for their estimate without my permission. We only authorized it for repairs; that’s it. They conveniently jumped the gun. So at this point, anyway you look at it, Cascade is going to make money. And if I want to drive my car home safely I have to pay them for it. The following day I contacted Progressive to try and see if I could find some other solution. Because since the accident and up to this point, I had been driving my car for a month and a half. Almost all the damage was cosmetic except for the headlight. The car was very very well taken care of; it ran like it was new before the accident, and I just wanted it put back together. I asked Progressive if it was just part of the process that if parts were damaged during removal, that the customer had to paid for that. They said I don’t think so and that they would check into it. An hour or so later, I stopped by Cascade to figure out actual costs. And I was met with an unhappy manager named Clayton Christensen. He seemed upset so I decided to record the conversation with my phone. During our conversation he said, “I’m not going to fix your car.” “You threw us under the bus with Progressive about the broken parts so I’m not going to fix your car.” “You’ve got two days to pick up your vehicle or have Progressive do it. After that I will start charging you for storage.” So with no other options, I had to drive my vehicle home that had no headlights, no bumper, no fenders, no handles on the door, was missing part of the air intake for the engine, and no side mirror on the driver side. I drove it home illegally and unsafe. After calling around and doing some research, I found out that they could have done the estimate without taking apart the car. Also there were a lot of things that weren’t even damaged that were taken off unnecessarily. There was absolutely nothing wrong with the door but it was missing just about everything on it, inside and out. So be careful. You might just be paying for work you don’t need. And if the insurance takes a closer look, Cascade might just get angry and throw you out on the street like they did to my family. I will admit their facility was very clean, very comfortable with free drinks, chapstick; the works. And they were very nice and easy to work with in the beginning when they had a new customer. Now we have more problems than we started out with. So be careful and watch them. Just because they look good and are nice in the beginning doesn’t mean they really care or are being honest.
Not Recommended
MS
Matt S.
Utah
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/12/2018
verified customerVerified Customer
Category: Collision
Matt said he had to go back to this business. Something was rubbing on his tire from when they fixed his bumper. He took his vehicle back and they fixed it , but it was still rubbing. He took it back again and it is still rubbing so he will go to another facility to get it repaired. The customer service was really nice, the body work is fine. He was not satisfied with the paint because they had to paint it over. They left clamp marks and bubble marks that bothered him. They were huge bubble marks on the bumper and the paint match was not good. His vehicle ready when promised but it had all those problems.
Not Recommended
KW
Katelyn W.
Utah
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2018
verified customerVerified Customer
Category: Collision
Katelyn said the business was a good experience and she heard about them on the internet.
Recommended
TR
Tyler R.
Utah
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2018
verified customerVerified Customer
Category: Collision
Tyler said the service was fast and efficient.
Recommended
JM
Jalen M.
Utah
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
verified customerVerified Customer
Category: Collision
Jalen said the staff members kept her informed and were helpful. They were honest about the pricing and the time it would take to complete the repair.
Recommended
AS
Alicia S.
Utah
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/08/2018
verified customerVerified Customer
Category: Collision
Alicia said overall she was very pleased with the staff. However, she said Josh did not do what he was told to do by the insurance. She said he was dismissive and also rude. She said he did not fix the scratches and he only buffed the vehicle.
Not Recommended
LF
Leilani F.
Utah
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2018
verified customerVerified Customer
Category: Collision
Leilani said the customer service was great and the repairs were done spotlessly.
Recommended
AW
Alisha W.
Utah
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2018
verified customerVerified Customer
Category: Collision
Alisha said the business handled the repair well, and they got it done quickly.
Recommended
MP
Mike P.
Utah
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2018
verified customerVerified Customer
Category: Collision
Mike said the staff did what they said they would do and it was really good,
Recommended
JW
Jed W.
Utah
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
verified customerVerified Customer
Category: Collision
Jed said this business did a really good job. They kept him informed with the progress of his vehicle. He was happy with the results.
Recommended
Displaying Review 1 - 15 of 1230 in total
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