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Castrol Premium Lube Express

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(581 Reviews)
76
Write a Review

Score Details

5 stars
85%
4 stars
7%
3 stars
2%
2 stars
1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
76
Net Promoter Score ®

Business Details

About

At Castrol Premium Lube Express (EL SOBRANTE, Store #1509) we pride ourselves on providing every customer with outstanding, professional service. We offer oil changes, transmission services, tire rotation/inflation, fuel system maintenance, engine flush services, radiator services, and cabin air filter services. At Castrol Premium Lube Express (EL SOBRANTE, Store #1509) we pride ourselves on providing every customer with outstanding, professional service. We offer oil changes, transmission services, tire rotation/inflation, fuel system maintenance, engine flush services, radiator services, and cabin air filter services.

Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(510) 222-2300
Closed
Business Hours

Business Hours

Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:00 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 3:30 PM
Sun
closed
* Pacific Time (Us & Canada)
3220 San Pablo Dam Rd El Sobrante, CA 94803
Get Directions
Castrol Premium Lube Express' Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(581 Reviews)
Write a Review
Recent Reviews
Verified Customer
Hercules, CA
2014 Jeep Wrangler
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/01/2024
verified customerVerified Customer
5
Fast and Efficient
I’ve been getting my oil changed at this location for years and have always been satisfied with the service. Although I don’t always trust it when they change the oil then have me start the engine BEFORE a showing me the dip. But it’s all good.
RG
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REBECCA G.
El Sobrante, CA
2007 Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2024
verified customerVerified Customer
10
My Go To Place
Castrol Premium Lube Express has been my go to place for all my oil changes for 9 years. Friendly and fast service.
HA
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HECTOR A.
Hercules, CA
2016 Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2024
verified customerVerified Customer
10
Oil change-good job!
Great customer service. Appreciate the update as the car is being serviced .
MF
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MIKE F.
Crockett, CA
2008 Honda Fit
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2023
verified customerVerified Customer
10
I went in to get my oil changed
The people that work there are excellent! We have been going there for 10 years or so and we have always had a great experience with them! They get to your car as quick as they can, they do all the extras like filling up fluids and tires and they are always courteous to us. I always recommend this place.
HA
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HECTOR A.
Hercules, CA
2016 Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2023
verified customerVerified Customer
10
Good customer service.
Friendly crew. Knowledgeable. Great customer service.
Verified Customer
El Cerrito, CA
2015 Subaru Impreza Sedan
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/11/2023
verified customerVerified Customer
6
Oil change
Quick service but way overpriced.
VY
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Victoria Y.
Roseville, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2023
10
Excellent detailed work
I have been taking my cars to this location for several years now. I get excellent service the guys are professional at every job they do. The owner is fantastic he always contacts me when it’s time to bring my car in and I very much appreciate that! I’ll never take my cars to any place else.
JW
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JOHN W.
El Sobrante, CA
2017 Toyota RAV4 Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2023
verified customerVerified Customer
10
Oil change
It was busy when I arrived. But the staff worked quickly and diligently. They spoke clearly and professionally.
Verified Customer
2016 Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2023
verified customerVerified Customer
10
Oil change
They were very helpful and accommodating
Verified Customer
2015 Nissan Sentra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2023
verified customerVerified Customer
10
Oil change
They do such a great job with customer service here, that’s why I always come back.
AP
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ANDY P.
2002 Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2023
verified customerVerified Customer
9
Friendly, easy oil change
The crew was quick and attentive.
Answered all my questions. Thanks guys.
EG
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ELAINE G.
2017 Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2023
verified customerVerified Customer
10
Profesional
Quick professional service
JS
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JOEL S.
2015 Subaru Impreza Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2023
verified customerVerified Customer
9
Efficient, thorough, professional
The staff here are the best. No BS. No mystery delays. They communicate everything. All around professional folks.
Lawrence from Castrol Premium Lube Express responded on 02/06/2023 02:49 PM

THANKS JOEL!

RG
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REBECCA G.
El Sobrante, CA
2007 Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2023
verified customerVerified Customer
10
Quick, professional service.
I have been going to Castrol Premium Lube Express for at least eight years. I keep coming back because the team is quick, efficient and professional. The technician in the past has provided me with information on the condition of my air filters and transmission fluid which helps with the overall maintenance needs of my car, which I appreciate.
Lawrence from Castrol Premium Lube Express responded on 01/30/2023 02:27 PM

THANK YOU FOR COMING TO US THE PAST 8 YEARS. YOU ARE VERY APRRECIATED HERE!

KB
KATHLEEN B.
2019 Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2022
verified customerVerified Customer
10
Fast and friendly
Benji (sp?) and his crew were very helpful and very friendly. You can tell they enjoy their job and making their customers happy. The power went out just as they finished changing my oil but that didn’t stop them from finishing the job, making me laugh, and sending me on my way without any delay. When their power came back on Benji was quick to call confirming the total price and sending me a receipt. The great customer service is why I bring all of my vehicles to Castrol Express.
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