This repair shop has everyone filled in the community that they are these nice honest people. That's a joke. They are way over priced and don't know how to repair a vehicle. I could go on and on but trust me, I know. Have been in the car buissness for years. Go somewhere else. Your getting screwed. And they don't know what they are doing.

Jesse M.

Saint Louis, MO

05/21/2021

Exaggerated Needed Repairs

I never write negative reviews because I feel when most people post a negative review, it is done so much more out of emotion rather than fact, however the experience my wife and I had here should be heard.

Our vehicle was brought in because of a grinding sound being produced by the brakes. The sound was so terrible that I feared for the safety of my wife and kids.

The problem was determined to be faulty calipers, rotors, and brake pads and we were quoted the following:

725.00 for front pads, rotors, and calipers
325.00 for rear pads. (Isn’t this quite high?)

and your typical preventative maintenance such as a coolant flush, new battery, tires, etc.

I’m no mechanic, but I felt this to be an exaggeration of the issue experienced and decided to have the vehicle checked out by another mechanic that came highly recommended by several of my coworkers.

Before we were able to pick up the car to take it for a second opinion, we were advised that we owed 130.00 for a diagnostic fee. This was not explained to us whenever we dropped the vehicle off, however we were told that there is a sign in the office and it is assumed that all customers read that and understand. I explained that it is unprofessional to assume that customers will read a sign and that this should be explained to new customers. Considering that we brought our vehicle in for the brakes however all the other issues were looked at and reported I felt that we shouldn’t owe money for labor that wasn’t requested. Tabitha graciously knocked 30.00 off of the diagnostic fee and we settled at 100.00.

I then took the vehicle to a smaller shop owned by a career mechanic. His findings were slightly different.

Calipers were in satisfactory operating condition.
Front brake pads and rotors were changed.
Rear brake pads only showed 20% wear.
He recommended changing the two front tires.

All in all, I paid a FRACTION (literally 1/4) of what was originally diagnosed and quoted. More importantly, the work performed was all the work that was needed...nothing more and nothing less.

It’s refreshing to find someone that is honest and not just chasing the almighty dollar at the consumer’s expense.

I truly hope every one else has a better experience than my wife and I did. I only spoke with Tabitha and she listened and addressed my concerns, despite us having a difference of opinion. Never once was she rude or impatient, so I can say at least an attempt was made to rectify the problem, but I can’t speak with certainty regarding the level of expertise and training of their techs or mechanics.

Not Recommended

Ada Y.

Aurora, CO

04/02/2021

Flat tire

Traveling west, staff was very helpful, courteous and mechanics efficiently fixed my flat tire in my time constraints. I was very impressed! Thank you very much!

Recommended

John W.

Saint Charles, MO

Ford Pickup

02/04/2020

Verified Customer

Great shop!!

I went in for a bad timing chain cover gasket. They fixed that and discovered a bad u joint that was about to fall off! Extremely nice people I would highly recommend them!

Recommended

George S.

Saint Peters, MO

Chevrolet Avalanche

01/31/2020

Verified Customer

Dependable Auto Maintenance!!

Knowledgeable, courteous and dependable! At Cave Springs Conoco, Greg and Tabitha and their team, are the real deal in taking care of your auto or truck. They’re professional and timely in getting the results your looking for in maintaining your vehicle. Give them a try... you will be pleased!

Recommended

Cindy T.

O Fallon, MO

Ford Fusion

01/30/2020

Verified Customer

Always professional

The people that work here and work on my car are always professional. I appreciate it when they explain what they are doing and why.

Recommended

Sommer W.

Saint Peters, MO

Chevrolet Captiva Sport Fleet

01/28/2020

Verified Customer

Clean, friendly, and fast

I love coming here for work to be done. Today was a quick Emissions Test visit but they are always very professional and nice.

Recommended

Dennis A.

Saint Charles, MO

Nissan Murano

01/23/2020

Verified Customer

Well satisfied

I have been dealing with Cave Springs Conoco for years and wouldn’t keep coming back if I wasn’t satisfied with their service. The owners are respectful and knowledgeable and seem to appreciate your business.

Recommended

Antwone B.

Saint Peters, MO

Chevrolet Impala

01/23/2020

Verified Customer

Category: Service

Antwone said the staff was friendly, they fixed his vehicle, and were professional.

Recommended

Keith K.

Saint Charles, MO

Chevrolet Cruze

01/22/2020

Verified Customer

Quick and courteous

Very knowledgeable and accommodating. Service was same day and thorough.

Recommended

Michael P.

Saint Peters, MO

Kia Forte

01/21/2020

Verified Customer

Puppy approved

Always quick and easy. Family business atmosphere. Puppy always lying down on the job lol but a great mascot ?

Been going there since mid 90’s and also trustworthy and helpful.

Recommended

Tabitha D. from Cave Springs Conoco responded on 01/21/2020 10:28 AM

Thank you for the great review! We appreciate your continued years of business with us!

David F.

Saint Peters, MO

Nissan Rogue

01/20/2020

Verified Customer

Got it done!

Happy with everything!

Recommended

Tabitha D. from Cave Springs Conoco responded on 01/21/2020 10:30 AM

Thank you! We really appreciate your business!

Cody S.

Saint Peters, MO

Ford Pickup

01/19/2020

Verified Customer

Friendly staff, terrible service

It took them a whole week to diagnose the problems with my truck. When I finally got my truck back, all the doors were unlocked and I have tools and other expensive things the can, the dash was disassembled and bare wires are stripped and showing. Pictures can be produced as I have not put it back together yet. I didn't bother to complain because with such negligent service, I don't want them working on my vehicle anymore. 110 dollars wasted. The only good thing about my experience was a friendly staff.

Not Recommended

Justin P.

Elsberry, MO

Ford Police Interceptor

01/18/2020

Verified Customer

Category: Service

Justin said he had really bad service and they put in a water pump that leaks. They took it apart put it back in and it still leaks. He just refused to go back and never will.

Not Recommended

Tabitha D. from Cave Springs Conoco responded on 01/21/2020 10:11 AM

Thank you for your feedback, unfortunately we do not supply a warranty on parts supplied by the customer. This is posted in the office. I'm sorry if there was a misunderstanding.

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