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Chapman Genesis Of Scottsdale

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(20 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

Contact
(480) 949-7600
No Business Hours Provided

Business Hours

* No Time Zone Provided
3600 N 89th St Suite 1 Scottsdale, AZ 85251
Chapman Genesis Of Scottsdale's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(20 Reviews)

BH
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Brian H.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2020
verified customerVerified Customer
Category: Sales
Great to deal with
great car great dealership
Recommended
MELISSA P. from Chapman Genesis Of Scottsdale responded on 11/05/2020 11:55 AM

Thank you for your review.  We appreciate your business.

We look forward to you returning in the future.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai Genesis of Scottsdale


AS
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Arthur S.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
verified customerVerified Customer
Category: Sales
Great experience!
It was as easy as can be. And love the vehicle!
Recommended
MELISSA P. from Chapman Genesis Of Scottsdale responded on 06/24/2020 03:49 PM

Good afternoon,

Thank you for your review.  We greatly appreciate your business and your feedback.  We look forward to having you return in the future for all your car care needs.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai Genesis of Scottsdale


KS
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Kerry S.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
verified customerVerified Customer
Category: Sales
Everyone very friendly
No sales pressure. Andrew was great.
Recommended
MELISSA P. from Chapman Genesis Of Scottsdale responded on 06/05/2020 03:13 PM

Good afternoon,

Thank you for your review.  I am happy to see that our staff took excellent care of you when you were in.  We greatly appreciate your business and your feedback.  We look forward to having you return in the future for all your car care needs.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai Genesis of Scottsdale


CT
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Christopher T.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2020
verified customerVerified Customer
Category: Sales
A pleasant experience
Utilized concierge/home delivery. The whole process was quick and pressure-free, including negotiating. Everything was adequately explained. Caleb was helpful and did a good job facilitating the test drive and purchase.
Recommended
MELISSA P. from Chapman Genesis Of Scottsdale responded on 05/25/2020 08:19 AM

Good morning,

Welcome to the Chapman Genesis family.  I also want to thank you for your review.  Please let us know if there is anything we can be helpful with in the future. 

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai Genesis of Scottsdale


KA
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Kent A.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020
verified customerVerified Customer
Category: Sales
Low pressure and high level of service
Carl allowed us to test 4 different versions of the G70 to make sure we were getting the configuration that would satisfy all our needs/wants.
Recommended
MELISSA P. from Chapman Genesis Of Scottsdale responded on 05/15/2020 08:10 AM

Good morning,

Thank you for your review..  We greatly appreciate your business and your feedback.  I am glad to see that Carl took excellent care of you when you were in.  Please make sure you are setting up your first service appointment.  We want to make sure to help keep your Genesis in top shape.  Please let us know if there is anything else that we can assist with.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai Genesis Scottsdale


MS
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Milton S.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020
verified customerVerified Customer
Category: Sales
They do whatever it takes to help you get the car you want.
Hunter was outstanding and made sure we got the car we wanted . We will return and recommend you to all of our friends.
Recommended
MELISSA P. from Chapman Genesis Of Scottsdale responded on 05/07/2020 02:29 PM

Good afternoon,

Thank you for your review.  We greatly apprecite your business and your feedback.  I am happy to see that Hunter took excellent care of you when you were in.  We look forward to you returning into the dealership and greatly appreciate your referrals. 

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai Genesis Scottsdale


IE
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Ira E.
Scottsdale, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2020
verified customerVerified Customer
Category: Sales
Fine experience
Checked all the boxes. When Genesis has its own dealerships like Nissan/Infinity and Toyota/Lexus it will be an even better experience.
Recommended
MELISSA P. from Chapman Genesis Of Scottsdale responded on 03/19/2020 02:26 PM

Good afternoon,

I want to thank you for your review.  We greatly appreciate your business and your feedback.  I am glad to see that our staff to great care of you when you were in.  Please let us know what we can do going forward to earn a 5 star review.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai Genesis Scottsdale


SS
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Scott S.
Chandler, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/21/2020
verified customerVerified Customer
Category: Sales
X
I think the Genesis brand should have it's own staff that is separate from the Hyundai brand/ dealer experience. It appears that having the same staff for both brands leads to a dilution in the knowledge base of the product and process.
Recommended
MELISSA P. from Chapman Genesis Of Scottsdale responded on 01/27/2020 08:05 AM

Good morning,

Thank you for your review.  We greatly appreciate your business.  I will make sure to pass this along to our General Manager.  Please let me know if there is anything I can do going forward to improve your customer experience.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai Genesis Scottsdale


EH
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Edward H.
Green Valley, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2019
verified customerVerified Customer
Category: Sales
Great Dealership
Chapman Hyundai/Genesis is very professional and I would gladly purchase another auto from them.
Recommended

IW
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Isaac W.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
verified customerVerified Customer
Category: Sales
Excellent salesman
Excellent supply of vehicles
Recommended

TO
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Thomas O.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
verified customerVerified Customer
Category: Sales
Smooth Transaction
I highly recommend Dan McAleer at Chapman Genesis of Scottsdale.
Recommended

FF
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Frances F.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019
verified customerVerified Customer
Category: Sales
Excellence
Efficient, friendly, thorough service.
Recommended

SC
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Sungman C.
Tucson, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2019
verified customerVerified Customer
Category: Sales
1
1
Recommended

LS
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Laura S.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
verified customerVerified Customer
Category: Sales
I would gladly recommend this dealership to friends and family
I was so thrilled with my experience with the dealership.

Luis contacted me regularly while I was making my decision. He managed to find the perfect blend of reaching out, but not being too pushy. He also helped me solve my barrier to purchase, which was my previous car that still had 11 months left in the lease.

They solved all my issues, helped me get the features that mattered most without any pressure.

I am very happy with their service.
Not Recommended

JR
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Joel R.
Phoenix, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2019
verified customerVerified Customer
Category: Sales
Car Buying Experience
All of the sales people, manager and finance guy were fine, car is great, but the process once we agreed upon a price took too long to get the paperwork completed.
Recommended

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