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Charlie & Ray's Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(190 Reviews)
90
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Score Details

5 stars
91%
4 stars
6%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

Charlie and Ray's Auto Repair has been in business since 1993 serving the Essex, Dundalk, Middle River and surrounding areas. In fact, we have customers that come from many miles away to have us service and repair their vehicles. We can service all makes and models of passenger vehicles and light trucks. If you have a fleet, we can handle Charlie and Ray's Auto Repair has been in business since 1993 serving the Essex, Dundalk, Middle River and surrounding areas. In fact, we have customers that come from many miles away to have us service and repair their vehicles. We can service all makes and models of passenger vehicles and light trucks. If you have a fleet, we can handle that too. We have a number of commercial accounts that trust their pm program to Charlie & Ray's. We specialize in electrical repairs as well as engine and transmission replacement. We are a partner dealer for Jasper products. We strive to exceed customer expectations on each and every visit to our shop ...more

Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(410) 574-7332
Closing in 4 minutes
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
100 Eastern Blvd Essex, MD 21221
Get Directions

Affiliations

Charlie & Ray's Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(190 Reviews)
Write a Review
Recent Reviews
DW
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D W.
Dundalk, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/16/2023
0
Still waiting, CAR STILL NOT LOOKED AT!
Had an 8:30a appt to drop off my vehicle to have a check engine light looked at, at 12:46p my warranty company still had'nt gotten a claim for my vehicle. I called at 1:06p, vehicle still not touched and its not 2:20p no phone call to update me nor has a claim been filed. I guess i'm suppose to be okay with the lack of communication, the lack of effort, lack of urgency and just because they're nice it should be good enough?! The shop closes at 5pm so how am I supposed to make any additional plans, get approval for a rental or anything else when the expectation was to get my vehicle back today. For this reason, no I would'nt recommend this place because what has been going on all day? I get around in my vehicle not on a bike and I don't like how this is being handled not one bit! I guess I will get my vehicle back before the winter snowfall, disgusted right now!
WL
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Will L.
Perry Hall, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2023
10
Inspection
Took my truck in for a MSI my tire sensor was on and a oil change. Joe was prompt at calling me first thing to tell me what the cost would be in advance. Excellent service and communication. I recommend them strongly. Great shop great folks. I live in White Marsh it was well worth the trip.
WL
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Will L.
Perry Hall, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2023
10
Inspection
Took my truck in for a MSI my tire sensor was on and a oil change. Joe was prompt at calling me first thing to tell me what the cost would be in advance. Excellent service and communication. I recommend them strongly. Great shop great folks. I live in White Marsh it was well worth the trip.
JE
JENNIFER E.
Middle River, MD
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2022
verified customerVerified Customer
10
Jeep Repair
Excellent service, quick turnaround time!! Very professional customer service!
RICH Y., Owner from Charlie & Ray's Auto Repair responded on 05/02/2022 04:29 PM

Thank you for taking the time to review us Jennifer. We appreciate it very much! 

JL
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JAIME L.
Baltimore, MD
Chrysler Town & Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2022
verified customerVerified Customer
10
Quality Care
Charlie & Ray’s has become my go to for auto repair. They are always courteous and honest. Prices are reasonable. The quality of their work and diagnostic has been superb. I already recommend to all my friends, family, and co-workers. You will not be disappointed.
RICH Y., Owner from Charlie & Ray's Auto Repair responded on 05/02/2022 04:28 PM

Thank you so much for the kind words Jaime. We appreciate that you trust Charlie and Ray's to take care of your Chrysler Town and Country van. We look forward to seeing you again! 

TT
Taneka T.
Essex, MD
Lexus ES
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2022
verified customerVerified Customer
Category: Service
Taneka said another business sent her there to deal with a problem. Everything was good, they were very honest people and told her she didnt have a problem.
Recommended
PW
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PAM W.
Baltimore, MD
Jeep Patriot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2022
verified customerVerified Customer
10
They do great work
Honest people
RICH Y., Owner from Charlie & Ray's Auto Repair responded on 05/02/2022 04:26 PM

Thank you for taking the time to review us. We appreciate the opportunity to repair your Jeep Patriot. We look forward to seeing you again down the road. 

Verified Customer
Essex, MD
Cadillac Escalade ESV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2022
verified customerVerified Customer
9
Check engine light
Great service
RICH Y., Owner from Charlie & Ray's Auto Repair responded on 05/02/2022 04:26 PM

Thank you for taking the time to review us. We appreciated the opportunity to service your Cadillac Escalade.

BM
Bob M.
Essex, MD
Chevrolet Impala
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2022
verified customerVerified Customer
Category: Service
Bob said this business provided great service and they were also very trustworthy.
Recommended
KC
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KEN & CHARLENE C.
Baltimore, MD
Chevrolet TrailBlazer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
verified customerVerified Customer
10
Fair with pricing
Very fair with pricing on repairs
RICH Y., Owner from Charlie & Ray's Auto Repair responded on 04/08/2022 06:57 AM

Thank you for taking the time to review us. We appreciate your business! 

TV
TAVERA V.
Essex, MD
GMC Sonoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
verified customerVerified Customer
10
honesty compliance good job
They do a very good job your car in good hands and most importantly honest
RICH Y., Owner from Charlie & Ray's Auto Repair responded on 04/08/2022 06:58 AM

Thank you for reviewing us Tavera! We appreciated the opportunity to service your pick up. We look forward to seeing you down the road again! 

JB
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JOSEPH B.
Middle River, MD
Kia Optima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customerVerified Customer
10
5
they are great on services
RICH Y., Owner from Charlie & Ray's Auto Repair responded on 04/08/2022 06:59 AM

Thank you for the review Mr. Brandt! Appreciate your business! 

SB
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SIERA B.
Essex, MD
Chevrolet TrailBlazer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customerVerified Customer
10
Highly recommend!!
I had the most pleasant experience with Charlie & Rays. The work on my truck was done fast and efficient. Lisa kept me updated with everything going on and was so kind. Thank you guys again!
RICH Y., Owner from Charlie & Ray's Auto Repair responded on 04/08/2022 07:01 AM

Thank you so much for taking the time to review us and for sharing your experience with us Siera. We appreciate your businesss and look forward to seeing you again dow nthe road! 

SH
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STEVE H.
Essex, MD
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2022
verified customerVerified Customer
7
Truck repair
Truck repair. They kept me informed. Price was fair
RICH Y., Owner from Charlie & Ray's Auto Repair responded on 03/26/2022 07:42 AM

Thank you for taking the time to review us and share your experience Steve. We appreciate that you chose us to repair your truck! Look forward to seeing you again down the road! 

DC
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DESTINY C.
Dundalk, MD
Nissan Versa Note
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
verified customerVerified Customer
10
Outstanding customer service
Lisa is awesome. The shop is great
RICH Y., Owner from Charlie & Ray's Auto Repair responded on 03/26/2022 07:47 AM

Thank you for the review and for the kind words Destiny. We are very fortunate to have Lisa as our Service Advisor. Thank you for recognizing her and for choosing Charlie & Ray's to service your vehicle. 

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