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Charlie's Auto Care

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(248 Reviews)
83
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
2.0
ReScore Average
83
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Clermont, FL, you’ve found us. Here at Charlie's Auto Care we work hard to earn your trust and loyalty. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto If you’re looking for auto repair in Clermont, FL, you’ve found us. Here at Charlie's Auto Care we work hard to earn your trust and loyalty. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Clermont, we are totally confident that Charlie's Auto Care is the best option in town! ...more

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(407) 656-9400

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
14121 County RD 455 Clermont, FL 34711
Charlie's Auto Care's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(248 Reviews)

RB
Rhonda B.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Satisfied customer for 6 years
I have been a customer at Charlie's since the fall of 2019. Bill & Loretta, the owners, have been very accommodating.

I appreciate their honesty - which can be very hard to find in the auto mechanic industry (or just about anywhere) these days.

They have a wonderful staff - admin & mechanics - who work hard to keep your car running and take extra care that their customers are satisfied.

The pleasant office atmosphere while waiting is a plus.
Loretta S., Owner from Charlie's Auto Care responded on 03/30/2025 09:36 AM

We're glad to have you as part of the Charlie’s Auto Care family since 2019! It sounds like Bill and Loretta have created a little slice of heaven for auto care amidst the hustle and bustle of life. Honesty may be rare in the mechanic world, but we aim to be the diamond in the rough, making sure your vehicle gets the TLC it deserves without any hidden surprises. We're also proud of our dedicated team, who work hard and keep both the cars and the coffee flowing just right. And we couldn’t agree more—waiting shouldn’t feel like watching paint dry, so we’re happy you find our office atmosphere pleasant! Your support means a lot, and we look forward to keeping your car running smoothly for many more years.


Verified Customer
Clermont, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2025
verified customerVerified Customer
8
Excellent Service
From estimate to repair, excellent service with fair pricing.
Loretta S., Owner from Charlie's Auto Care responded on 03/23/2025 05:58 PM

Jeff, It's great to hear you had a positive experience with our service at Charlies Auto Care. We do our best to keep our pricing reasonable while providing quality Service. If there's anything we can do don't hesitate to let us know we're here to help with your auto care needs.
Thank you, Bill & Loretta and Staff


DB
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Derrick B.
Groveland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
10
Warm air from AC
Wife's 2017 Sorento was blowing warm air on passenger side. Charlie's diagnosed and replaced Blend Door Actuator. Took an extra day as part had to be ordered from dealer
No problem, the tech got everything fixed now the wife got cold air. I'm Happy
Upon paying, repair cost was $40 less than originally quoted. Thank you Charlie's I'm even happier.
This shop just continues to put out excellent work. Tech and staff are super
Loretta S., Owner from Charlie's Auto Care responded on 03/23/2025 05:52 PM

Mr Barnes, We appreciate you taking the time to share your experience! It’s always a great thing when your bill is less then expected. Glad we could get your wifes Ac cooling again :).
We look forward to seeing you again.
Thank you, Bill & Loretta and Staff


Verified Customer
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
My experience at Charlie’s
My experience with the staff and mechanic, Frankie could not have been better. I brought my vehicle in for a safety type inspection because of an upcoming trip to New York. Frankie, after inspection he recommended us to rent a vehicle and not drive the vehicle until it was repaired. Our conversation took place in the waiting room where he showed us the defective items. The entire experience was professional and informative. In short, Frankie had not throughly inspected the car, we would have been stranded on the road to NY. Our thanks to the entire staff.
Loretta S., Owner from Charlie's Auto Care responded on 03/23/2025 05:37 PM

Jim, it's great to hear that your experience at Charlies was great. We're glad you found the All Over inspection professional and informative. All of our team members works together to serve our customers and get their cars up and going. Im Glad we could get you in and taken care of before your trip to New York. Safe travels on your trip to New York we look forward to seeing you again.
Thank you, Bill & Loretta and Staff


BB
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Bob B.
Longwood, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/19/2025
0
Worst experience ever at a mechanics shop
Customer beware. The worst experience I have ever had at a mechanic shop! I went in to have my brakes inspected and not only could they not find the issue with them not working properly but I left there with another problem that I did not have when I brought the vehicle in there. Tried to talk to the owner about it and she would not even take my call. Absolutely horrible. This will be reported to the BBB and the Federal Trade Commission.
Loretta S., Owner from Charlie's Auto Care responded on 03/23/2025 05:23 PM

Bob, we have spoken to you several times reguarding your truck. I not sure what you expect since you HAD NO WORK DONE AT OUR SHOP. The only thing the mechanic did was an expection on your brakes. The Staff said that you were given an estiamate and you refused the repair. It is not in our policy to let customers go in and out of the garage. Our insurance policy does not allow customer in the garage where the mechanic are working. YOU WERE TOLD SERVERAL TIMES NOT TO GO INSIDE THE GARAGE BUT CONTINUED TO DO SO. You only left with the same problem that you came in here with but REFUSED TO HAVE ANY WORK DONE.
We Bless you and wish you the best with your truck.
Thank you, Bill & Loretta and Staff


DA
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Danielle A.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Great shop
Excellent service, kind people
Loretta S., Owner from Charlie's Auto Care responded on 03/11/2025 11:51 PM

Danielle, We’re glad to hear you had an excellent experience with us. We appreciate your support and look forward to keeping your in working order to keep you safe.
Thank you, Bill & Loretta and Staff


DA
Desmond A.
Groveland, Fl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Well worth The wait
I needed a timing chain replacement on my bmw, it took a few days more than I expected but when I drove it back home man oh man it felt like a new car. Thank you guys I will be going back.
Loretta S., Owner from Charlie's Auto Care responded on 03/07/2025 07:26 AM

Your BMW has undergone quite the transformation! We appreciate your understanding regarding the extra time it took.  We needed a few extra days to ensures everything is just right. We're glad to hear it feels like a new ride now. Looking forward to your next visit.
Thank you, Bill & Loretta and Staff


NM
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Neal M.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
Quick and efficient!
My car was missing terribly and I was able to get assistance from Charlie’s within an hour of my call, same day! Loretta was welcoming and understanding of my predicament and managed to squeeze me in last minute. Frankie not only quickly identified the issue but resolved it quickly and efficiently. I will definitely be back for service again.
Loretta S., Owner from Charlie's Auto Care responded on 03/07/2025 07:29 AM

 We're happy to have been part of fixing your problem. Your kind words and trust in us mean the world to us. We look forward to seeing you again in the future. Safe travels!
Thank you, Bill & Loretta and Staff


JR
Joe R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Excellent customer service!
In from out of town. My truck was dead, I stopped in for help and they helped get me back on the road in no time. Can't thank Frankie enough. Hopefully I won't need service again but I know where I will go if I do!
Loretta S., Owner from Charlie's Auto Care responded on 03/02/2025 02:37 AM

Joe, We're so glad that we could get you taken care of  got back on the road.  If you ever need help just know that we’ll be here and ready to help—although we hope it won't be too often! Safe travels!

Thanks Bill & Loretta and Staff


MG
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Monica G.
Altamonte Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
10
Los frenos de mi auto quedaron como nuevos!
Excelente servicio, rapido y a buen precio, ellos arreglaron los frenos de mi auto e hicieron muy buen trabajo.
Loretta S., Owner from Charlie's Auto Care responded on 02/22/2025 06:29 PM

Nos alegra saber que quedaste satisfecha con nuestro servicio. Arreglar frenos es un asunto serio, pero con un equipo como el tuyo, siempre lo hacemos con rapidez y a un precio que no saca lágrimas. ¡Esperamos poder ayudarte en cualquier otra aventura automotriz que se presente!

Loretta S., Owner from Charlie's Auto Care responded on 03/07/2025 07:38 AM

Moncia, We appreciate you taking the time out of your busy schedule to write a great review for us.
Glad we could help you and get your brakes taken care of .

Thank you,
Bill & Loretta and Staff


MA
Moises A.
Astatula, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Satisfaction
Quality work
Honesty and affordable
Loretta S., Owner from Charlie's Auto Care responded on 02/14/2025 11:56 AM

We're glad to hear that you appreciate the quality of our work! Here at Charlie's Auto Care, honesty is our middle name—well,  and we're happy to provide the service for your vehicle. We look forward to seeing you again.
Thank you, Loretta


Verified Customer
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Great
The experience was great and the customer service was awesome
Loretta S., Owner from Charlie's Auto Care responded on 02/06/2025 07:54 PM

We appreciate you taking the time to share your experience. It’s fantastic to hear that our customer service hit the right notes for you. Our team aims to make every visit feel like a walk in the park—minus the possibility of stepping in gum! If there’s anything else we can do for you, don’t hesitate to let us know.


Verified Customer
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Great job
Fast and knowledgeable
Loretta S., Owner from Charlie's Auto Care responded on 02/01/2025 09:35 AM

We're glad to hear you found our service fast and knowledgeable. We like to think our team is like a well-oiled machine – quick, efficient, and full of great information to keep your vehicle happy. If you ever have more questions or need assistance, don’t hesitate to give us a shout. Happy driving!


EJ
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Edward J.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Professional and friendly
I would recommend Charlie's to my friends. I am extremely confident in their work
Loretta S., Owner from Charlie's Auto Care responded on 12/20/2024 03:19 AM

It's great to hear you're confident in our work! There's nothing quite like peace of mind when it comes to auto care. We appreciate your recommendation to your friends.  Your support means a lot to us! If there's anything more we can do, just give us a shout.
Thank you, Bill & Loretta and Staff


VS
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Vicki S.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2024
verified customerVerified Customer
10
Excellent company
I’ve been taking my car to Charlie’s Auto for a few years. Always a very pleasant experience. Reliable, cost friendly, honest.
Office staff is very friendly.
Loretta S., Owner from Charlie's Auto Care responded on 12/07/2024 03:32 AM

It's wonderful to hear that you've had a pleasant experience with us over the years. We're all about keeping things reliable and honest. We believe your car deserves the best care possible. Our office staff will be delighted to know they’ve brightened your visit. 
Thank you, Bill & Loretta and Staff


Displaying Review 1 - 15 of 248 in total
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