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Charlie's Auto Care

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(239 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
2.0
ReScore Average
84
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Clermont, FL, you’ve found us. Here at Charlie's Auto Care we work hard to earn your trust and loyalty. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto If you’re looking for auto repair in Clermont, FL, you’ve found us. Here at Charlie's Auto Care we work hard to earn your trust and loyalty. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Clermont, we are totally confident that Charlie's Auto Care is the best option in town! ...more

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(407) 656-9400

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
14121 County RD 455 Clermont, FL 34711
Charlie's Auto Care's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(239 Reviews)

MG
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Monica G.
Altamonte Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
10
Los frenos de mi auto quedaron como nuevos!
Excelente servicio, rapido y a buen precio, ellos arreglaron los frenos de mi auto e hicieron muy buen trabajo.
Loretta S., Owner from Charlie's Auto Care responded on 02/22/2025 06:29 PM

Nos alegra saber que quedaste satisfecha con nuestro servicio. Arreglar frenos es un asunto serio, pero con un equipo como el tuyo, siempre lo hacemos con rapidez y a un precio que no saca lágrimas. ¡Esperamos poder ayudarte en cualquier otra aventura automotriz que se presente!


MA
Moises A.
Astatula, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Satisfaction
Quality work
Honesty and affordable
Loretta S., Owner from Charlie's Auto Care responded on 02/14/2025 11:56 AM

We're glad to hear that you appreciate the quality of our work! Here at Charlie's Auto Care, honesty is our middle name—well,  and we're happy to provide the service for your vehicle. We look forward to seeing you again.
Thank you, Loretta


Verified Customer
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Great
The experience was great and the customer service was awesome
Loretta S., Owner from Charlie's Auto Care responded on 02/06/2025 07:54 PM

We appreciate you taking the time to share your experience. It’s fantastic to hear that our customer service hit the right notes for you. Our team aims to make every visit feel like a walk in the park—minus the possibility of stepping in gum! If there’s anything else we can do for you, don’t hesitate to let us know.


Verified Customer
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Great job
Fast and knowledgeable
Loretta S., Owner from Charlie's Auto Care responded on 02/01/2025 09:35 AM

We're glad to hear you found our service fast and knowledgeable. We like to think our team is like a well-oiled machine – quick, efficient, and full of great information to keep your vehicle happy. If you ever have more questions or need assistance, don’t hesitate to give us a shout. Happy driving!


EJ
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Edward J.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Professional and friendly
I would recommend Charlie's to my friends. I am extremely confident in their work
Loretta S., Owner from Charlie's Auto Care responded on 12/20/2024 03:19 AM

It's great to hear you're confident in our work! There's nothing quite like peace of mind when it comes to auto care. We appreciate your recommendation to your friends.  Your support means a lot to us! If there's anything more we can do, just give us a shout.
Thank you, Bill & Loretta and Staff


VS
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Vicki S.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2024
verified customerVerified Customer
10
Excellent company
I’ve been taking my car to Charlie’s Auto for a few years. Always a very pleasant experience. Reliable, cost friendly, honest.
Office staff is very friendly.
Loretta S., Owner from Charlie's Auto Care responded on 12/07/2024 03:32 AM

It's wonderful to hear that you've had a pleasant experience with us over the years. We're all about keeping things reliable and honest. We believe your car deserves the best care possible. Our office staff will be delighted to know they’ve brightened your visit. 
Thank you, Bill & Loretta and Staff


JB
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Jarvis B.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
10
Advice you can trust from Charlie's.
This business greated us warmly, and took the time to discuss the repair issues with my car and options avaliable to me for repair.
Loretta S., Owner from Charlie's Auto Care responded on 12/05/2024 11:04 PM

We appreciate you sharing your experience with us! It’s always our goal to ensure that our customers feel welcomed and informed.  We're glad we could help you understand all your options looking forward to seeing you again.
Thank you, Bill & Loretta and Staff


ML
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Mark L.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
verified customerVerified Customer
10
On time and quick
Ty for getting our car in/out on time. All the best!
Loretta S., Owner from Charlie's Auto Care responded on 11/27/2024 06:09 PM

We appreciate your feedback and are glad we could get your car in and out on time. We know how precious your time is—after all, you might have a hot date or just a cozy evening at home waiting for you. All the best to you too, and drive safe!


JM
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
verified customerVerified Customer
10
Service
Outstanding Customer service!
Loretta S., Owner from Charlie's Auto Care responded on 11/27/2024 04:20 AM

We're delighted to hear that you found our customer service outstanding! It’s our mission to make sure every visit feels like a pit stop of positivity rather than just another errand. If there’s anything specific that wowed you, feel free to share—it's always fun to hear about the little moments that can make a big difference. Your support means a lot to us!


Verified Customer
Winter Garden, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2024
verified customerVerified Customer
10
Excellent family owned business
I recieved a fix there this past week and the staff were friendly, accomodating, professional and transparent about the issues with my car. I would recommend this mechanic to anyone who asked!
Loretta S., Owner from Charlie's Auto Care responded on 09/26/2024 02:56 PM

We truly appreciate your feedback! It’s great to hear that our staff provided you with the friendly and professional service we aim for. Transparency is key when it comes to car troubles If you ever find your car in need of another repair. You know where to find us and we'll be here to help.
Thank you, Bill & Loretta and Staff


DI
Diane I.
Montverde, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2024
verified customerVerified Customer
10
Great service
If you have appointment they get you in no matter how busy they are
Loretta S., Owner from Charlie's Auto Care responded on 09/21/2024 12:07 AM

Diana, We appreciate you taking the time to share your experience! It sounds like our team did a great job fitting you in. We're glad to be here for your car care needs! We look forward to seeing you again.
Thank you, Bill & Loretta and Staff


MR
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Mike R.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2024
verified customerVerified Customer
1
Disappointed
Well, alot issues have resulted since my last visit. I went to have my air conditioner serviced and it's working however it only works when the blower is turned on high. The low and medium settings don't work. (They worked before service). I didn't return it because I would probably have to leave the car there for days and stuck with another big bill. I will most likely take it to the dealership and have it corrected.
Loretta S., Owner from Charlie's Auto Care responded on 09/19/2024 04:10 AM

It sounds like you've hit a bit of a snag there, and we completely understand how frustrating that can be. We're sorry to hear that the air conditioning isn't performing as expected on those lower settings, please know that we're here to help.  We would love to have another look if you decide to give us another chance. Your comfort on the road matters to us, and we’d like to get things back on track for you. We've replaced almost everything with your AC except the blower. The reason why you had to wait was because of the age of your car. In this day and time parts for older cars are hard to get and we are on the vendors time frame. Call us and we can get you in to check the fan if it needs one we'll Order it and work things out with you so your satisfiled with your AC. Thank you, Loretta


JG
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John G.
Winter Garden, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2024
verified customerVerified Customer
10
Great Service and Experience
Charlie’s Auto is where I bring my car for service. She’s an aging beauty (2005 Lexus) and keeping up with routine maintenance at Charlie’s has kept her running pretty strong. Charlie’s has a ton of experience with all sorts of vehicles and always provides great service!!!
Loretta S., Owner from Charlie's Auto Care responded on 09/14/2024 09:34 AM

We're glad to hear that your 2005 Lexus is still an aging beauty, standing the test of time! It sounds like routine maintenance at Charlie's has been a winning strategy. With our experience across all sorts of vehicles, we aim to keep them all running strong, just like your trusty ride. Here’s to many more smooth drives ahead!


Verified Customer
Wildwood, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2024
verified customerVerified Customer
10
Very friendly and courteous. A place with integrity.
They made sure to replace any parts I needed to make sure that I was safe back on the road. They would even show me what the parts looked like that were faulty and took the time to explain in detail anything that I didn’t understand regarding my car’s repair. Very patient and understanding people and hardworking. They go out of their way of guaranteeing happy customers.
Loretta S., Owner from Charlie's Auto Care responded on 09/10/2024 08:07 PM

It's fantastic to hear that our team was able to get you back on the road safely! We believe that a little transparency goes a long way, especially when it comes to car repairs. We're glad our patience and explanations were helpful.  Your satisfaction is our fuel, and we appreciate your support. Drive safe and remember, we’re here whenever your vehicle needs a pit stop.
Thank you, Bill & Loretta and Staff


VS
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Vicki S.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2024
verified customerVerified Customer
10
Charlies auto care
Very professional, polite, friendly. Kept me informed of what was going on with my car, showed me the damaged parts, gave me an itemized bill. Prices are very reasonable. Will continue to take my car for any services needed to Charlie’s.
Loretta S., Owner from Charlie's Auto Care responded on 09/04/2024 03:58 AM

We appreciate your review! It's great to hear that you felt well informed and taken care of during your visit. Keeping you in the loop is part of our job—it's like giving your car a little chat! We're glad you found our pricing reasonable; we aim to keep your car happy without breaking the bank. We look forward to seeing you back at Charlie's for all your future car care adventures.


Displaying Review 1 - 15 of 239 in total
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