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City Garage

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(298 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
92
Net Promoter Score ®

Business Details

About

City Garage, formerly Shaun's American Service, proudly serves our local community and businesses. We are a family owned business, that believes in doing a honest job at a fair price. Our customers are like family and are excited to help you with your automotive needs. City Garage mechanics are ASE certified experts. City Garage, formerly Shaun's American Service, proudly serves our local community and businesses. We are a family owned business, that believes in doing a honest job at a fair price. Our customers are like family and are excited to help you with your automotive needs. City Garage mechanics are ASE certified experts.

Categories
Auto Maintenance, Auto Repair, Tire Sales and Repair
Contact
(863) 683-3000

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1115 S Combee Rd Lakeland, FL 33801
City Garage's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(298 Reviews)

RS
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Roger S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
10
Great job
Nice place to get your car fixed. They stayed on it until all issues were resolved

GC
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George C.
Remah, Abu Dhabi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Satisfied Customer
Made an appointment to bring in vehicle for brake check. Garage did an overall inspection of the vehicle and worked with me on the repairs that were needed. Logan called when they couldn’t use an existing caliper clip amd he requoted me on the repair. Appreciate the updates and great service. Vehicle runs great!

RS
Russ S.
Winter Haven, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
Category: Service
Russ said they've been good to him.
Recommended

ME
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Marie E.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
In and out for a scheduled oil change.
Great service! I feel the staff is honest and fair.

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Satisfied customer
They are professional and curious and responded back in a timely manner experience was stress free they diagnosed the problem then got the job done.
Jason S., Business Development Manager from City Garage responded on 02/03/2025 11:43 AM

Thank you so much Louise for the great review! We are so appreciative of our customers. We know you can choose who to trust your vehicle with and we are very thankful that you trusted us! Have a blessed day!

Have a great day ! 

 

Jason Smith 
Business Development Manager
City Garage

Jason S., Business Development Manager from City Garage responded on 02/03/2025 11:44 AM

Thank you so much for the great review! We know you have choices of where to take your vehicle and we are thankful that you trusted us! Please let us know if we can help in the future. Have a blessed day!

Have a great day ! 

 

Jason Smith 
Business Development Manager
City Garage


DG
Donna G.
Lakeland, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/31/2025
verified customerVerified Customer
2
Unhappy
People are very friendly but the prices are astronomical

JU
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John U.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
10
Save dollars
Dealer wanted 2500 to repair a bushing I was able to order myself and the guys at city garage installed in less than 2 hours saving me 2300 pluss dollars as well as reviewing other dealer recomnded items that did not appear to be needed. Thanks for being an honest shop you all have my business.
Jason S., Business Development Manager from City Garage responded on 01/20/2025 08:58 AM

Thanks so much John for this great 5 star review ! We are thrilled that we were able to help you out to make the necessary repairs and to save you lots of money ! It's always great to be able to earn business from customers like you. We look forward to serving you again. 

Have a great day ! 

 

Jason Smith 
Business Development Manager
City Garage


LC
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Liquindella C.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Great Experience!
I went there and was immediately greeted. The representative really listened to my concerns about my car and set an appointment right then. When I went to my appointment I did not have to wait and was explained in detail with a video description and a written estimate for my car. This type of customer service is rare and I highly recommend to go there for your repairs.
Jason S., Business Development Manager from City Garage responded on 01/16/2025 08:22 AM

Thank you so much Liquindella for this great 5 star review! Our staff focuses on providing great customer service for everyone, and we appreciate your recommendation. We look forward to serving you in the future. 

Have a great day ! 

 

Jason Smith 
Business Development Manager
City Garage


PM
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Phillip M.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Great service every time
Always honest and upfront.
Jason S., Business Development Manager from City Garage responded on 01/16/2025 08:23 AM

Thanks Phillip for the 5 star review. We will always provide honesty to our customers. 

Have a great day ! 

 

Jason Smith 
Business Development Manager
City Garage


SM
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Shannon M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Quick and Honest
Logan at City Garage was extremely helpful and communicative with me about the status of our car. When the problem ended up being something he couldn't fix, he recommended a reputable shop that could handle it. A secondary issue was found that he could have fixed, but he remained honest with me and said fixing that might not fix our problem overall. I'm very happy with the service I received and will definitely bring any future problems/needs to City Garage.
Jason S., Business Development Manager from City Garage responded on 01/09/2025 05:55 AM

Good Morning Shannon, 

Wow ! Thank you so much for the 5 star review! Logan is awesome at making sure our customers best interests are taken care of- and we will let him know about this. We are thrilled to earn your business and to have opportunities to serve you in the future! 

Have a great day ! 

 

Jason Smith 
Business Development Manager
City Garage


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
10
Great experience
I had a great experience here, I highly recommend them! Friendly and knowledgeable staff
Jason S., Business Development Manager from City Garage responded on 12/31/2024 08:42 AM

We are thrilled you had a great experience with us ! Thank you for the 5 star review, and we look forward to serving you again. Happy New Year ! 

Have a great day ! 

 

Jason Smith 
Business Development Manager
City Garage


JG
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Jeremy G.
auburndale, fl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
10
Oil change engine check out
Very helpful. Great prices and explained everything I needed to know and made sure I understood. Thanks
Jason S., Business Development Manager from City Garage responded on 12/22/2024 01:04 PM

Thank you Jeremy!  
We love to hear that our staff is helping our customers gain more understanding about how to keep their vehicles performing properly. We also appreciate the 5 star review. 

Have a great day ! 

 

Jason Smith 
Business Development Manager
City Garage


GT
Gail T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
Category: Service
Gail said they've done several things for her and it's always okay.
Recommended
Jason S., Business Development Manager from City Garage responded on 12/22/2024 12:56 PM

Thank you Gail for the 5 star review ! 

Have a great day ! 

 

Jason Smith 
Business Development Manager
City Garage


MF
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Michelle F.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
The service is exceptional and the staff is kind
I feel good having competent people keep my car in tip top condition
Jason S., Business Development Manager from City Garage responded on 12/10/2024 05:20 PM

Thanks so much Michelle for the 5 star review! We feel good knowing our service made you happy! Our staff looks forward to serving you again in the future ! 

Have a great day ! 

 

Jason Smith 
Business Development Manager
City Garage


MJ
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Mel J.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
9
Satisfied customer
Very polite employees. Good pricing and work was completed when they said it would be.
Jason S., Business Development Manager from City Garage responded on 12/10/2024 12:12 PM

Thank you Mel for taking the time to write this review and give us 5 stars! ( Those are our favorites!) We appreicate you noticing our employees being polite, and that you were happy with the pricing. We look forward to serving you again in the future! 

Have a great day ! 

 

Jason Smith 
Business Development Manager
City Garage

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