Business Solutions
English Español
SureCritic / Auto Maintenance / City Garage
business image

City Garage

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(309 Reviews)
93
Write a Review
Schedule Appointment

Score Details

5 stars
93%
4 stars
3%
3 stars
<1%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

City Garage, formerly Shaun's American Service, proudly serves our local community and businesses. We are a family owned business, that believes in doing a honest job at a fair price. Our customers are like family and are excited to help you with your automotive needs. City Garage mechanics are ASE certified experts. City Garage, formerly Shaun's American Service, proudly serves our local community and businesses. We are a family owned business, that believes in doing a honest job at a fair price. Our customers are like family and are excited to help you with your automotive needs. City Garage mechanics are ASE certified experts.

Categories
Auto Maintenance, Auto Repair, Tire Sales and Repair
Contact
(863) 683-3000
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1115 S Combee Rd Lakeland, FL 33801
Get Directions
City Garage's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(309 Reviews)
Write a Review
Recent Reviews
DH
gravatar
Dennis H.
Lakeland, FL
GMC Yukon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
9
Headlight Bulb GMC Yukon
Car in and out within 40 minutes. Back on the road with Teo working headlight again.
Logan H., Business Development Manager from City Garage responded on 04/10/2025 08:06 AM

Thank you for taking the time to share your experience! We’re glad to hear that we were able to service your vehicle efficiently and get you back on the road. Your satisfaction is our priority, and we appreciate your trust in us. If you have any further needs or questions, please don’t hesitate to reach out. Safe travels!

Have a great day ! 

 

Jason Smith 
Business Development Manager
City Garage

Verified Customer
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Great service
I have used City garage for a number of years. Very nice people and they do a great work.
Logan H., Business Development Manager from City Garage responded on 04/10/2025 08:13 AM

Gabby, thank you for your continued support and for taking the time to share your experience with us. We truly value your loyalty over the years and are pleased to hear that you appreciate our team and the quality of our work. If there’s anything more we can do for you, please don’t hesitate to let us know. We look forward to serving you for many more years to come!

Have a great day ! 

 

Logan Hampton
Shop Manager
City Garage

AK
gravatar
Annette K.
Lakeland, FL
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
2014 Elantra
I took my car in about 3 yesterday and you close at 5. I was shocked that I received a call at 10 this morning. I had quite a bit of work done. I did not expect them to get it completed so quickly. I am so happy with this. Thank you so much!!
Logan H., Business Development Manager from City Garage responded on 04/10/2025 08:10 AM

Thank you for your feedback. We appreciate you taking the time to share your experience. It’s great to hear that you were pleased with the quick turnaround on your vehicle. Our team aims to provide efficient service, and we’re glad we could meet your needs. If you have any further questions or require assistance in the future, please feel free to reach out. Thank you for choosing us.

Have a great day ! 

 

Logan Hampton
Shop Manager Manager
City Garage

KS
gravatar
Kim S.
Lakeland, FL
Toyota Avalon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
City garages the only garage I use I'm a senior citizen they've always been very polite and helpful and Logan is the best
I am a senior citizen I've been going to City Garage since you took over, I've always had a wonderful experience there Logan is just the best and your text seem to know what they're doing so I've been very happy I just spent $840 for new radiator and hoses I wouldn't have taken it anywhere else you are my garage forever.
Logan H., Business Development Manager from City Garage responded on 04/02/2025 09:01 AM

Thank you so much for your kind words and continued trust in City Garage! We’re thrilled to hear that you’ve always had a great experience with us, and it means a lot to know you’ve felt confident in our team’s work, especially Logan and our techs. We're proud to have earned your loyalty, and we’re here for you whenever you need us. Your support is truly appreciated, and we’re honored to be your garage for life! Thank you again for choosing us, and we look forward to taking care of your vehicle for many years to come!

Have a great day ! 

Logan

JD
gravatar
Justin D.
Lakeland, FL
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Installed
They installed a complete set of aftermarket skid plates on my new Nissan Frontier. Their rate was reasonable and I was able to pick up the truck just a few hours later.
Logan H., Business Development Manager from City Garage responded on 04/02/2025 09:05 AM

Thank you for the great feedback! We're glad to hear you were happy with the installation of your skid plates and the quick service. We always strive to offer reasonable rates and efficient turnaround. We appreciate your trust in us and look forward to assisting you again!

Logan

BA
gravatar
Brent A.
Lakeland, FL
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
I Couldn’t be happier!
Absolutely amazed at the attention and explanation of services offered by Stuart, Logan and the team at City Garage. As a shade tree mechanic, I thought I knew what I needed, but Logan offered a more affordable service that took care my issues. Highly recommend City Garage!
Logan H., Business Development Manager from City Garage responded on 04/02/2025 09:03 AM

Thank you for the kind words! We're glad our team could help you find an affordable solution. We really appreciate your recommendation and look forward to serving you again in the future!

Have a great day ! 

Logan

JC
gravatar
Jeff C.
Lakeland, FL
Ford Flex
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Oil change and service
Service was quick and a thorough inspection of all systems of my car.
Logan H., Business Development Manager from City Garage responded on 04/02/2025 09:02 AM

Thank you Jeff for trusting us with your vehicle. Please let us know if we can assist you in the future. 

Have a great day ! 

Logan

TM
gravatar
Tom M.
Lakeland, FL
GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
First time customer
First time customer great team great service. Vehicle had hidden issues. They took the time to inform me, and make a decision. When they found the hidden issues they stop the other work that was of little importance. To inform me and allowed me the time. This was very much appreciated, most companies would have completed all the work and charged the customer. I will definitely be back in the future and give referrals.
Logan H., Business Development Manager from City Garage responded on 03/11/2025 10:57 AM

Thank you so much for your kind words! We're thrilled to hear you had a positive experience with our team. We believe in being transparent with our customers and ensuring you're fully informed to make the best decisions for your vehicle. We truly appreciate your trust and look forward to serving you again in the future.

Logan H., Business Development Manager from City Garage responded on 04/02/2025 08:59 AM

Thank you so much for your kind words and for sharing your experience! We truly appreciate you taking the time to acknowledge our team’s efforts. We always strive to be transparent and ensure our customers have all the information they need to make informed decisions. It’s great to hear that our approach made a difference for you. We look forward to serving you again in the future, and we’re grateful for any referrals you send our way. Thanks again for trusting us with your vehicle!

Have a great day ! 

Logan Hampton

MA
gravatar
Micheal A.
Lakeland, FL
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
9
Friendly staff and quick service
This was my first visit here. I requested an oil change on our Subaru, and they had it done in 30 minutes. They looked over the vehicle and communicated some other work I should consider, but they did not pressure me. Everyone was friendly, and I felt like a friend - not just a customer. I will definitely be back when either of our vehicles need work.
Logan H., Business Development Manager from City Garage responded on 03/10/2025 05:54 AM

Thank you so much for sharing your experience! We're thrilled to hear that your first visit was a positive one. Our team works hard to provide fast and friendly service, so it's great to know that you felt like more than just a customer. We appreciate your trust and look forward to serving you again when you need any work done on your vehicles. 

DA
gravatar
Darlene A.
Lakeland, FL
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
Great job
They did a great job for my car
Logan H., Business Development Manager from City Garage responded on 03/10/2025 05:57 AM

Thank you, Darlene, for the wonderful review and for choosing us to care for your vehicle. If there's anything we can do in the future to help keep your vehicle running smoothly, don't hesitate to reach out!

IS
gravatar
Isaac S.
Lakeland, FL
Honda Civic Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Awesome people amazing help
Friendly fast but most importantly honest people really appreciate how they handle things in a timely manner all around amazing experience
RS
gravatar
Roger S.
Lakeland, FL
Cadillac SRX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
10
Great job
Nice place to get your car fixed. They stayed on it until all issues were resolved
Logan H., Business Development Manager from City Garage responded on 03/10/2025 05:55 AM

Thank you for the kind words! We're so glad to hear that you had a great experience with us. Our team is dedicated to making sure all issues are addressed and resolved, and we're happy to know that we met your expectations. We appreciate your trust and look forward to assisting you again in the future!

GC
gravatar
George C.
Remah, Abu Dhabi
Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Satisfied Customer
Made an appointment to bring in vehicle for brake check. Garage did an overall inspection of the vehicle and worked with me on the repairs that were needed. Logan called when they couldn’t use an existing caliper clip amd he requoted me on the repair. Appreciate the updates and great service. Vehicle runs great!
RS
Russ S.
Winter Haven, FL
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
Category: Service
Russ said they've been good to him.
Recommended
ME
gravatar
Marie E.
Lakeland, FL
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
In and out for a scheduled oil change.
Great service! I feel the staff is honest and fair.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.