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Civali's Auto Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,215 Reviews)
97
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

About

We are working hard to be your number one choice in automotive repair and maintenance. Our team is dedicated to providing you and your vehicle with professional service and exceptional customer care. We are working hard to be your number one choice in automotive repair and maintenance. Our team is dedicated to providing you and your vehicle with professional service and exceptional customer care.

Categories
Fix Auto, Oil Change, Domestic Auto Repair
Contact
(203) 634-3117

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
100 Research Pkwy Meriden, CT 06450-7143
Civali's Auto Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,215 Reviews)

JG
JUAN G.
Meriden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
Happy for the service
They was very responsible and profesional
John and Tara F. from Civali's Auto Service responded on 01/06/2025 05:41 AM

Thank you so much for taking the time to give a very positive review. We look forward to seeing you again and wish you a happy day!


KD
KRISSY D.
Meriden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2024
verified customerVerified Customer
10
So glad I found this place!
It's so hard to find a reliable, honest shop. I've now gone here twice and each time, the communication was great, friendly service, and great work. They're our new go to shop for both of our cars
John and Tara F. from Civali's Auto Service responded on 01/06/2025 05:21 AM

It's fantastic to hear that you've found your new go-to shop! We're glad you had a great experience with our team and that you took the time to let us know how we are doing. Thank you and have a great day!


JP
JOSE P.
Cheshire, CT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2024
verified customerVerified Customer
9
Good service
Nice people
John and Tara F. from Civali's Auto Service responded on 12/23/2024 08:55 AM

We're glad to hear that you found our team nice! We believe a friendly smile goes a long way—almost as far as a well-oiled engine. If there’s anything we can do to turn that four-star experience into a full five, we’d love to hear your feedback. Your satisfaction is our top priority!


ET
ELBBA T.
Meriden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
10
Excellent service
Very fast and service was five stars.
John and Tara F. from Civali's Auto Service responded on 12/23/2024 08:55 AM

We appreciate you taking the time to share your experience! It’s always great to know that our speed has left the competition in the dust. If you ever need anything else, don't hesitate to drop by—our team is always ready to kick it into high gear for you!


KM
KATHERINE M.
Meriden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
10
Always Amazing Service!
They are always friendly and kind. I've been going here for years and I trust them to always do great work and to guide me on where I can save money and where I shouldn't skimp! They are great at going above and beyond to help you and make sure you're satisfied! 10 STARS! 🌟
John and Tara F. from Civali's Auto Service responded on 12/23/2024 08:53 AM

It's great to hear that you've been part of our Civali's Auto Service family for years! We believe in the power of good service and honest advice, especially when it comes to your vehicle and your wallet. Going above and beyond isn’t just a motto for us; it’s a way of life. If we could give you 10 stars back for being such a loyal customer, we would! Here's to many more miles of happy driving together.

John and Tara F. from Civali's Auto Service responded on 12/23/2024 08:54 AM

Thank you so much for your kind words. We appreciate you taking the time to let us know how we are doing. We wish you and your family and very happy holiday season!!


WM
WOJCIECH M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
Brakes changed quickly!
I had my brakes and rotors changed, and the service was excellent! The team worked quickly and efficiently, ensuring everything was done right. Great experience overall—would definitely recommend them for fast and reliable work!
John and Tara F. from Civali's Auto Service responded on 12/19/2024 08:08 AM

We're glad to hear that your brake and rotor change went smoothly! We appreciate your recommendation and hope your car continues to stop on a dime—safety first! We also wish you a very happy holiday season!!


SM
STEVE M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
They went the extra mile in finding small air leaks in two tires and pricing was very reasonable
Very good to work with and reasonabe
John and Tara F. from Civali's Auto Service responded on 12/18/2024 09:26 AM

We're glad to hear that you found our team easy to work with and our prices reasonable. It's always our goal to make your experience as smooth as a well-oiled engine. If you ever have any questions or need assistance, feel free to reach out. Wishing you and your family a very happy holiday season!!


KD
gravatar
KATE D.
Meriden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
Heater core
Always happy with the service here!! Everything was done in a swift manner and totally professional.
John and Tara F. from Civali's Auto Service responded on 12/18/2024 09:25 AM

We appreciate your glowing feedback! It’s fantastic to know our team hits the mark when it comes to both speed and professionalism. We strive to keep the wheels turning smoothly around here – and we’re glad to hear that your experience reflected that. Your support means a lot to us and we thank you for choosing us. Have a very happy holiday season!!


JL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
10
Oil change
Great job quick and thorough service. Will be back!
John and Tara F. from Civali's Auto Service responded on 12/16/2024 06:19 AM

We appreciate you taking the time to share your experience. It's fantastic to hear that you found our service quick and thorough. We look forward to seeing you again when your car is in need of our services. Have a very happy holiday season!!


SG
SUSAN G.
Meriden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Always an excellent experience!
If you want a trust worthy, honest and competent auto repair shop, this is the place to go to!
John and Tara F. from Civali's Auto Service responded on 12/16/2024 06:17 AM

We appreciate you taking the time to share your experience! It’s always nice to be recognized for our trustworthiness and competence. Your support means a lot to us, and we're glad to be your go-to auto repair shop! We all wish you a happy holiday season!!!


KL
KEN L.
Meriden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
10
Oil change as part of our normal maintenance plan.
Great service as always! After using a dealership for many years, I feel very comfortable turning our car care over to the folks at Civali’s. Good work, honest appraisals, common sense, and a call to verify price and job completion is always appreciated. I’m sold!
John and Tara F. from Civali's Auto Service responded on 12/16/2024 06:16 AM

It's great to hear that you're feeling at home with us after making the switch from the dealership! Your trust means a lot to us Ken, and we'll keep doing our best for you. Thanks for sharing your experience and we all wish you a very happy holiday season!


HS
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HOWARD S.
Cheshire, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Civali is the best
Civali is the best. John and Steve are always honest about what needs and does not need to be done. I always recommend them to my friends as I know they will get good advice, good service, and fair price.
John and Tara F. from Civali's Auto Service responded on 12/16/2024 06:15 AM

We're glad to hear that you consider us the best! John's and Steve's honesty is what keeps our business running smoothly, and it's fantastic to know you trust us enough to recommend us to your friends. We'll keep working hard to maintain those fair prices and good service that you appreciate. Thanks for being a loyal customer and we wish you happy holidays!!


TT
TUAN T.
Meriden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2024
verified customerVerified Customer
9
Honest shop
Service my cars here for the past 5 years. No complaints.
John and Tara F. from Civali's Auto Service responded on 12/09/2024 11:20 AM

It's great to hear that you've been part of the Civali's Auto Service family for five years! We're glad to keep your cars running smoothly. Here's to many more years of reliable service and a few more memorable car adventures! Have a very happy holiday!


CM
Carl M.
Meriden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2024
verified customerVerified Customer
Category: Service
Spoke with Gerri. She said they do good work.
Recommended
John and Tara F. from Civali's Auto Service responded on 12/16/2024 06:13 AM

We're glad to hear that Gerri left such a positive impression! Good work is our superpower, and it's always nice to know we're hitting the mark. If there's ever anything else we can assist you with, just give us a shout. Your car will thank you!


VO
VAL O.
East Hampton, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
10
Highly recommend
Great service and knowledgeable friendly people!
John and Tara F. from Civali's Auto Service responded on 12/05/2024 08:54 AM

We're so glad to hear you enjoyed your experience with us! Thank you for your positive review!! We wish you the happiest of holidays and hope to see you again when your car is in the need of our services.

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