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DCR Systems

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(56 Reviews)
68
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores
4.3
ReScore Average
68
Net Promoter Score ®

Business Details

About

Our collision repair team utilizes Factory Trained technicians, superior quality materials, and the most advanced equipment available to deliver the highest quality auto body experience possible. We deliver this for all makes and models. And, everything we do is backed by Classic Accident Repair Center’s Repair Guarantee. Our collision repair team utilizes Factory Trained technicians, superior quality materials, and the most advanced equipment available to deliver the highest quality auto body experience possible. We deliver this for all makes and models. And, everything we do is backed by Classic Accident Repair Center’s Repair Guarantee.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(440) 205-9900
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
8697 Tyler Blvd Mentor, OH 44060
DCR Systems 's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(56 Reviews)

CD
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Colleen D.
Lexus NX 250 AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Very satisfied customer
I was hit by someone who left the scene without fessing up. I was upset because I take such good care of my car. I was so happy when I picked my car up at DCR. My car looked brand new inside and out. They not only did a great job on the body work, but they were great at keeping the me aware of the progress of the repairs and the desk team were very courteous. I would highly recommend DCR.
The Team a. from DCR Systems responded on 02/21/2025 09:34 AM

We appreciate you sharing your experience. It's always a bummer when someone plays hide and seek with responsibility, but we're glad we could help turn that frown upside down! It’s wonderful to hear that your car became the belle of the ball again, looking spotless and fabulous. We take pride in our team's communication and courteous service, and it’s great to know it made a positive difference for you. Here's to your car shining like a new penny on the road!


SS
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Stephanie S.
Hyundai Santa Fe Limited AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Quality Service
My entire experience was great from start to finish, from welcoming me upon entering to doing a complete walk around with me outside to ensure I was satisfied with the work. The tech kept me updated and was even able to save me a few dollars. I'd definitely recommend them to anyone.
The Team a. from DCR Systems responded on 02/20/2025 09:35 AM

We appreciate you taking the time to share your experience! It sounds like our team really rolled out the red carpet for you—complete with a walk-around and all. We're glad our tech could keep you in the loop and help you save some cash while ensuring you were satisfied with the work. Recommendations from happy customers like you keep us motivated! Here's to more great experiences ahead.


CW
Chris W.
GMC Terrain SLE1 FWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Quality Service
Seamless service from start to finish, great prices and great communication
The Team a. from DCR Systems responded on 02/20/2025 09:35 AM

We appreciate your feedback! It sounds like our team managed to pull off a flawless performance—like a well-rehearsed ballet, but with less tutus and more tech. We're delighted to hear that you found our prices and communication to your liking. If only every transaction was as smooth as yours! Looking forward to helping you out again.


RS
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Raymond S.
Volkswagen Passat TDI SEL Premium w/Direct Shift Gearbox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2024
verified customerVerified Customer
10
Amazing Work
This is the second time I have used this company and I absolutely love their work! Car looks absolutely perfect and couldn’t be happier! Also my interior was cleaned as well which was a pleasant surprise! Highly recommend to anyone who wants genuine parts and excellent results! Will be back to correct a few dents.
The Team a. from DCR Systems responded on 12/22/2024 09:34 AM

It's fantastic to hear that you've had such a positive experience with us! We aim to make your car look as perfect as a freshly polished diamond, and it sounds like we hit the mark again. We're also glad that the interior cleaning was a delightful surprise—who doesn’t love a little extra sparkle? We're looking forward to helping you with those pesky dents next time. Just consider us your car's personal spa, always ready to make it shine!


CL
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Cheryl L.
Rock Creek, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/15/2024
0
Be thorough
I was totally pleased with the work they did fixing my damaged car. Frank communicated with me very consistently. My displeasure was with the owner by the name of Pam. For understanding purposes, I was hit in the tailgate of my 2023 Trailblazer back in 11/2023 and the at fault drivers insurance was to pay not only for repair but also the rental car charges. Come Oct. 2024 I was sent a letter from an attorney that the rent a car company had hired due to Travelers Insurance not paying a portion of the rental fees.; to be specific $1800 worth. Initially, Pam seemed open and helpful but obviously, DCR made a mistake in the communication to Travelers. In the process they sent an email to the wrong address and Travelers never received the communication and so the error was on DCR. I received no return emails or phone calls from Pam who BTW, made sure I filed a complaint against the insurance company but once that was done, she bowed out and ghosted me. I will NEVER advise or return to this shop due to not owning up to their error, knowing I was not at fault in the accident, and I was told by an employee I wouldn't have to pay a penny.
The Team a. from DCR Systems responded on 11/21/2024 12:16 PM

Dear Cheryl,

I am very sorry for your experience.

We do all we can to provide a safe and proper repair.  We are not able to control the length of time for the repairs when working with insurance companies and back ordered parts.

I did reach out to Classic Rental to understand the situation with the outstanding rental bill.  I was made to understand the Classic attorney was following up with the insurance company as well as the insured (the party at fault).

 I did not see any other communication via email, phone, or text message from you.  I would have been happy to follow up.  Classic Rent a Car confirmed you were NOT charged for the $1800 rental balance.

Regardless, of the email to Travelers, DCR communicated very thoroughly throughout the process of your vehicle repairs.  There are timelines for everything that was being done. 

Your vehicle was diagnosed in a timely manner and because of backorder parts and waiting on the insurance company to review the supplement the length of time you were in the rental would not have changed. 

It is the responsibility of the insurance company and the party at fault for payment for the rental.  That is the reason I suggested filling out the Ohio Insurance Complaint form.

Please know I am very passionate about our industry and do my best to provide excellent service.  There was no intention to not communicate.  I am grateful you are not made responsible for the outstanding rental.

Pam
DCR Systems, LLC

The Team a. from DCR Systems responded on 11/21/2024 12:21 PM

I am very sorry for your experience.

We do all we can to provide a safe and proper repair.  We are not able to control the length of time for the repairs when working with insurance companies and back ordered parts.

I did reach out to Classic Rental to understand the situation with the outstanding rental bill.  I was made to understand the Classic attorney was following up with the insurance company as well as the insured (the party at fault).

I did not see any other communication via email, phone, or text message from you.  I would have been happy to follow up.  Classic Rent a Car confirmed you were NOT charged for the $1800 rental balance.

Regardless, of the email to Travelers, DCR communicated very thoroughly throughout the process of your vehicle repairs.  There are timelines for everything that was being done. 

Your vehicle was diagnosed in a timely manner and because of backorder parts and waiting on the insurance company to review the supplement the length of time you were in the rental would not have changed. 

It is the responsibility of the insurance company and the party at fault for payment for the rental.  That is the reason I suggested filling out the Ohio Insurance Complaint form.

Please know I am very passionate about our industry and do my best to provide excellent service.  There was no intention to not communicate.  I am grateful you are not made responsible for the outstanding rental.

Pam
DCR Systems, LLC


PS
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Phyllis S.
Buick Enclave AWD w/Leather
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2024
verified customerVerified Customer
10
Everyone was kind and very informative.
Everyone was very kind to me and let me know what had to be done on my car. I felt very confident that my car would be fixed properly.
The Team a. from DCR Systems responded on 10/25/2024 09:33 AM

It's wonderful to hear that our team made you feel right at home and that you left with confidence in the repairs! We aim to ensure that our customers know exactly what to expect, so we're glad it resonated with you. If only our cars could talk back – imagine the stories they would tell us while we work on them! We appreciate your business and hope to keep your car happy on the road.


MG
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Maryln G.
Cadillac CT4 Premium Luxury
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/16/2024
verified customerVerified Customer
5
CV 4 cadillac
Very courteous! Car was perfect. I didn’t drop off car till parts were there. I had to call to get updates. Did not get returned calls.Took longer than expected. I have always had good service here. I’m 77 years old and I paid for every penny of this and I feel I was taken advantage of plus the rental car. I am over a 50 year Classic customer .

MB
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Mathew B.
Chevrolet Corvette Z06 LZ2
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/14/2024
verified customerVerified Customer
5
Good work, moderate service
The shop did great work. If you want constant communication on the process, you have to do your due diligence. A good shop if you’re not in a hurry, and a loyal Classic customer. Otherwise I’m sure you have other choices

SK
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Steve K.
Genesis GV70 AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2024
verified customerVerified Customer
9
Damaged front right side of my SUV
DCR did an excellent job of putting my car back in brand new shape. All staff highly professional.

PG
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Pam G.
Toyota Corolla SE w/Continuously Variable Transmission
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2024
verified customerVerified Customer
9
Friendly service personnel good work
Great job - everyone was helpful patient and nice work was done in a timely manner
The Team a. from DCR Systems responded on 07/21/2024 09:33 AM

We're delighted to hear that you had a great experience with us! Our team takes pride in providing helpful, patient, and top-notch service in a timely manner. Thank you for taking the time to share your positive feedback!


DL
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Dorothy L.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/09/2024
verified customerVerified Customer
5
Average Service
It could have been better. I spent lots of money and gas bringing my vehicle back numerous time due to misunderstanding on DCR. I had original took my vehicle in to get an estimate that does not require an appointment. I was told to schedule an appointment to get the work done. I later took my vehicle in for service with a schedule appointment and was given the estimate that did not required an appointment. Then I later took my vehicle in by 2nd appointment to have it serviced. Once I got my vehicle back the work to my rear bumper was done to my satisfaction. However, I noticed the Lexus VSC light on and took it back in to have them reset it. They could not reset it. I had to take it to the dealership to get it reset at my expense and that's something that should have been handle by DCR and billed to the insurance company.

SE
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Stuart E.
Lexus RX 350 AWD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2024
verified customerVerified Customer
6
Above average final product
While the finished product was good for whatever reason the communication throughout the process was lacking from callbacks to doing what was agreed upon.
The Team a. from DCR Systems responded on 06/19/2024 09:32 AM

Dear Stuart,We're glad to hear that you were satisfied with the final outcome. However, we're sorry to hear that there were communication lapses during the process. We take your feedback seriously and will work on improving our communication to ensure that we meet our commitment to you and all our customers. Your input is valuable to us, and we appreciate you bringing this to our attention.Warm regards,DCR Systems


B
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B.
RAM 1500 Laramie Crew Cab 4WD w/5'7" Box
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/15/2024
verified customerVerified Customer
0
Brutal service
i informed them i needed my truck back for work and customer service told me i could have it that week. they missed that deadline and then i was told by service i would have it the next week. they missed that deadline. i FINALLY got it back at the end of 3 full weeks---and only because i continually put pressure on them. there was no communication unless i initiated it and even then i didnt get promised return calls. and this was for A REAR BUMPER. i cant imagine if it was something intricate.

AB
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Ann Marie B.
Lexus RX 350 F Sport AWD w/Appearance Pkg
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2024
verified customerVerified Customer
10
Excellent service and work!
I highly recommend DCR. They did incredible work on my Lexus RX 350. Pam and Lenny were incredible!
The Team a. from DCR Systems responded on 05/15/2024 09:33 AM

Thank you for choosing DCR for your Lexus RX 350! We're thrilled to hear that Pam and Lenny provided you with incredible service. We appreciate your recommendation and look forward to serving you in the future.


CI
Cheryl I.
Ford Edge SEL AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2024
verified customerVerified Customer
9
Excellent service
I appreciated all that the staff did to make my experience a smooth one! Especially Amber, who went out of her way for me!!
Thank you so much
The Team a. from DCR Systems responded on 05/12/2024 09:32 AM

We're thrilled to hear that our staff, especially Amber, went the extra mile to make your experience smooth and enjoyable. We deeply appreciate your kind words!


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