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SureCritic / Hyundai Dealer / Clay Cooley Hyundai Of Rockwall
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Clay Cooley Hyundai Of Rockwall

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,922 Reviews)
76
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Score Details

5 stars
84%
4 stars
8%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
119
Total ReScores™
4.8
ReScore™ Average
76
Net Promoter Score ®

Business Details

About

Clay Cooley Hyundai is located in Rockwall, TX. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Clay Cooley Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Clay Cooley Hyundai is located in Rockwall, TX. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Clay Cooley Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(972) 722-6365
Open
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
7:30 AM - 5:00 PM
Sun
closed
* Central Time (Us & Canada)
1540 I-30 East Rockwall, TX 75087
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,922 Reviews)
Write a Review
Recent Reviews
HD
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Haley D.
Richmond, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/11/2025
0
AVOID THIS PLACE
IDENTITY THEFT AVOID THIS PLACE!!!
They fucked my credit up!! I only authorized them to run my credit only! The have opened car loan applications at every bank without my authorization and in my information for up to a year I just caught it on my credit report!!! Now my credit is filled with ungodly number of hard inquiries and they lie about contracts get you to sign by lying what you are actually signing for. I traveled all the way from Houston to Dallas to look at a car that they lied said was perfect condition Gave me a hard time about washing the carand once they washed it, it revealed all the dents and the run down areas they lied about. THEYRE NAMES ARE ERIC THARP AND JADEN SIMS SAVE YOUR CREDIT PEOPLE!!! THE AMOUT OF QUICK ONES THEY PULLED IS NOT WORTH IT!!
JJ
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James J.
Rowlett, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2023
10
Purchased a new Hyundai Tuscon Limited
I have purchased two vehicles from this dealership I can personally say they are the very best dealer for me and my salesman Bob Leigh-Manuell has my 5 star rating and finance department made our experience worth the trip to buy our new car and after we were almost finished the manager came out and congratulated us on our new car purchase and told us if we had any issues his door was always open I really professionalism we got there yesterday Thank you for very enjoyable purchase
BT
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Billy T.
Royse City, TX
2022 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Oil change
I've gotten to our change for my 2022 Hyundai Sonata since I bought it there a clay Cooley Hyundai of Rockwall it was okay. Oil change I guess I did not wash my vehicle nor did they vacuum it out
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 04/04/2022 05:11 AM

I would like to thank you for taking the time to complete our survey and the great 5 star review you gave our service department and your kind words regarding the staff here. We strive to deliver a positive 5 star experience to all of our clients on every visit.

Thank You
Darold Ohlemacher
Parts/Service Director
Clay Cooley Rockwall Hyundai
214-923-1028

Employees worked with
AP
ALEX PRAVEEN
Verified Customer
Garland, TX
2020 Hyundai Palisade
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Took to long
Note sure why it took 4 hours to change the oil.
Verified Customer
Royse City, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good day.
Always a good day at Clay Cooley, they do it right or they will make it right.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 04/04/2022 05:10 AM

I would like to thank you for taking the time to complete our survey and the great 5 star review you gave our service department and your kind words regarding the staff here. We strive to deliver a positive 5 star experience to all of our clients on every visit.

Thank You
Darold Ohlemacher
Parts/Service Director
Clay Cooley Rockwall Hyundai
214-923-1028

Employees worked with
DD
DAYTON P DIORIO
JD
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James D.
Mesquite, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
10
Hard to find people who care today, but Tyler is the exception.
We called ahead to make sure the car we were looking at was still in stock. We spoke with Tyler, said it would be out front when we got there! It was, but after looking at the car decided to view more inventory. Tyler was so patient with us answering all our questions, we looked at a couple more cars and found the one! I already had a Santa Fe, my husband decided to give up his truck and get one too. Great decision. Tyler was great to work with!
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 03/31/2022 12:10 PM

I would like to thank you for taking the time to complete our survey and the great 5 star review you gave our service department and your kind words regarding the staff here. We strive to deliver a positive 5 star experience to all of our clients on every visit.

Thank You
Darold Ohlemacher
Parts/Service Director
Clay Cooley Rockwall Hyundai
214-923-1028

Verified Customer
Frisco, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service went well
Took a little time but did a good job.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 03/30/2022 07:58 AM

I would like to thank you for taking the time to complete our survey and the great 5 star review you gave our service department and your kind words regarding the staff here. We strive to deliver a positive 5 star experience to all of our clients on every visit.

Thank You
Darold Ohlemacher
Parts/Service Director
Clay Cooley Rockwall Hyundai
214-923-1028

BS
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Barbara S.
Terrell, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Happy and Thankful
I can’t say enough good things about Clay Cooley in Rockwall service department. My husband always took care of anything the car needed, but he’s not in good health now so I’m doing this now. We had always been a Ford family but looked at 2018 Hyundai Santa Fe Sport and bought it. Since I’m doing all car care now Phil the manager has taken care of my car. On recent visit, Justin helped me and he was awesome. Very polite and attentive. Good training, Phil.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 03/30/2022 07:58 AM

I would like to thank you for taking the time to complete our survey and the great 5 star review you gave our service department and your kind words regarding the staff here. We strive to deliver a positive 5 star experience to all of our clients on every visit.

Thank You
Darold Ohlemacher
Parts/Service Director
Clay Cooley Rockwall Hyundai
214-923-1028

Employees worked with
EM
EDWIN MARTINEZ
AD
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Annie D.
Terrell, TX
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very happy
They stand behind their word.
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 03/28/2022 10:04 AM

 would like to thank you for taking the time to complete our survey and the great 5 star review you gave our service department and your kind words regarding the staff here. We strive to deliver a positive 5 star experience to all of our clients on every visit.

Thank You
Darold Ohlemacher
Parts/Service Director
Clay Cooley Rockwall Hyundai
214-923-1028

MC
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Mickie C.
Royse City, TX
2015 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
verified customerVerified Customer
10
Category: Service
Quick Response And A Manager Who Cares
I was contacted by the manager in response to my complaint about the wait time for an oil change. He took full responsibility for the issue and didn't try to pass it off with an excuse. I've worked with him at another dealership and he was just as helpful and caring at that dealership. Clay Cooley has made a great decision by bringing on Darold to manage the department!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/25/2022
Service Type: Repair
5
Category: Service
Time For Oil Change is Ridiculous
The only complaint that I have is how long I had to wait for my oil change to be completed. I had an appointment and based on my experience with other places changing the oil, I expected an hour max would be needed. Boy, was I wrong! At no time was I told it would take 3 hours to change the oil!
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 03/25/2022 12:58 PM

Thank you for your time to let me know how your service went. I Would like to apologize for the time it took to perform the oil change on your 2015 Genesis, We value each and every customer and I would like to visit with you and find a way to make this right with you. If you could give me a call at 214-923-1028.

Thank You
Darold Ohlemacher
Parts/Service Director
Clay Cooley Hyundai
dohlemacher@comeseeclay.com
214-923-1028

Employees worked with
BO
BRYAN ORTIZ
Verified Customer
Greenville, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Attention to service
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 03/24/2022 05:28 AM

I would like to thank you for taking the time to complete our survey and the great 5 star review you gave our service department and your kind words regarding the staff here. We strive to deliver a positive 5 star experience to all of our clients on every visit.

Thank You
Darold Ohlemacher
Parts/Service Director
Clay Cooley Rockwall Hyundai
214-923-1028

 

Employees worked with
BD
BRYAN DITTMAN
Verified Customer
Forney, TX
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good Experience
I had a good experience getting my vehicle looked at.
STEVE B., Service Manager from Clay Cooley Hyundai Of Rockwall responded on 03/22/2022 01:49 PM

I would like to thank you for taking the time to complete our survey and the great 5 star review you gave our service department and your kind words regarding the staff here. We strive to deliver a positive 5 star experience to all of our clients on every visit. When our clients leave happy that makes our whole team happy. Again, thank you.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
Employees worked with
KK
KENTRALE KELLY
MS
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Michael S.
Rockwall, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great customer care continues.
When uninformed lack-luster service is the general rule in this era, it is very refreshing to find customer-centered experienced and informed people who listen, analyze and determine the best choice for your vehicle. That is exactly what my experience continues to be at Clay Cooley Hyundai in Rockwall. Thank you, as always.
STEVE B., Service Manager from Clay Cooley Hyundai Of Rockwall responded on 03/21/2022 05:56 PM

I would like to thank you for taking the time to complete our survey and the great 5 star review you gave our service department and your kind words regarding the staff here. We strive to deliver a positive 5 star experience to all of our clients on every visit. When our clients leave happy that makes our whole team happy. Again, thank you.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
Employees worked with
DD
DAYTON P DIORIO
Verified Customer
Rockwall, TX
2022 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great service department
I had issues making appointment on the app, called dealership. They had me come in immediately to have my routine maintenance done. Was completed in a timely manner. Very pleased with my service advisor and overall experience as a first time Hyundai owner.
STEVE B., Service Manager from Clay Cooley Hyundai Of Rockwall responded on 03/19/2022 07:44 AM

I would like to thank you for taking the time to complete our survey, we strive to deliver a positive 5 star experience to all of our clients on every visit. I see we fell a little short of acheiving your 5 star approval and would like the opportunity to speak with you on in further detail at your convenience. Again, thank you.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
Employees worked with
EM
EDWIN MARTINEZ
Verified Customer
Wylie, TX
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very pleasant experience
Eveywas so nice
STEVE B., Service Manager from Clay Cooley Hyundai Of Rockwall responded on 03/19/2022 05:59 AM

I would like to thank you for taking the time to complete our survey and the great 5 star review you gave our service department and your kind words regarding the staff here. We strive to deliver a positive 5 star experience to all of our clients on every visit. When our clients leave happy that makes our whole team happy. Again, thank you.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
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