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Coastal Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(49 Reviews)
91
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviewsā„¢

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScoresā„¢
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ReScoreā„¢ Average
91
Net Promoter Score Ā®

Business Details

Contact
(757) 461-2200

Business Hours

Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:00 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
6656 E Virginia Beach Blvd Norfolk, VA 23502
Coastal Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(49 Reviews)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Great service
These folks get it done right. They always take care of my and my truck
The Team a. from Coastal Automotive responded on 04/09/2025 09:38 AM

We're beyond happy to hear that we could tick all the right boxes for you and your truck! šŸšš Itā€™s always a joy to know our efforts are appreciated, and we definitely aim to keep things running smoothly. We promise to keep the wrench spinning and the engines purring! If your truck ever needs a little TLC or just a good chat about its day, you know where to find us! šŸ˜„


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
A Great Auto Repair Shop
Top notch repair work and Superb Customer Service!!!
The Team a. from Coastal Automotive responded on 04/02/2025 09:40 AM

We're excited to hear that you found our repair work top-notch and our customer service superb! šŸš—āœØ It's always our aim to keep things running smoothly and make your experience as delightful as a Sunday drive. Your satisfaction revs our engines, so thank you for taking the time to share!


ND
Nelson D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Nelson
Great job as usual. Great service at a great price.
The Team a. from Coastal Automotive responded on 03/14/2025 09:39 AM

We're excited to hear that you had a fantastic experience! šŸŽ‰ At Coastal Automotive, we aim to keep our service as smooth as a freshly waxed car and our prices as pleasant as a seaside breeze. Thanks for trusting us with your automotive needsā€”your support keeps our engines running! šŸš—šŸ’Ø


DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/20/2025
verified customerVerified Customer
9
Repair
Give timely updates
The Team a. from Coastal Automotive responded on 02/21/2025 09:38 AM

We appreciate your feedback! šŸ“¢ Timely updates are like the appetizers of our serviceā€”they keep you satisfied while you wait for the main course! šŸ½ļø We're always striving to improve, so if thereā€™s anything specific you think we could do better, we're all ears!


BM
Bruce M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
New Transmission...
2011 Nissan Maxima, needed new transmission. I have gotten a great quote from Coastal Automotive. Transmission done, quick turnaround, car running fine no issues. Will recommend if you have any car issues. Thanks Coastal !!!
The Team a. from Coastal Automotive responded on 02/14/2025 09:40 AM

We're happy to hear that your 2011 Nissan Maxima is back on the road and running like a champ! šŸš—šŸ’Ø It sounds like we were able to turn around that transmission issue quicker than a raccoon at a picnic, and we appreciate your recommendationsā€”it truly means a lot to us! If your car ever needs a little TLC or if you just want to chat about car trivia, you know where to find us! Enjoy your rides! šŸ˜Š


Verified Customer
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Fast and professional
Great service, very nice staff
The Team a. from Coastal Automotive responded on 02/13/2025 09:39 AM

Weā€™re blushing! šŸ˜Š Itā€™s wonderful to hear you enjoyed our service and found our staff so nice. We aim to keep our customer experience as smooth as a well-oiled engine. If you ever need anything else, feel free to stop by! šŸš—āœØ


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Repair
Was recommended by a friend. Glad he did. Work was excellent and customer service stellar. Will go here for all my repairs.
The Team a. from Coastal Automotive responded on 02/08/2025 09:40 AM

We're exchanging high fives over here! šŸ™Œ We're delighted to hear that your friend's recommendation hit the nail on the head. Your kind words about our work and customer service really put a smile on our faces. We're all about keeping your vehicle in top shapeā€”like a well-oiled machine! šŸš— If you ever need us, we'll be just a shout away. Keep cruising safely! šŸŒŸ


AN
Aniyah N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Great Customer Service & Turnaround
They stayed late to ensure I made it somewhere on time and they didnā€™t have to!
The Team a. from Coastal Automotive responded on 01/31/2025 09:56 AM

We really appreciate you sharing your experience! It's not every day you find a team willing to clock some extra hours to keep you on schedule. šŸš—šŸ’Ø If there's anything else we can do for you, feel free to reach out. Enjoy your adventures! šŸŒŸ


KF
gravatar
kahalee f.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
Na
Amazing quick to get the job done I took my car in yesterday, January 2 and they finish it the next day I tilt my head to them the job guys. Thank you.
The Team a. from Coastal Automotive responded on 01/04/2025 09:35 AM

We're over the moon to hear about your speedy experience with us! ? Itā€™s as if your car knew it had a deadline to meet. We strive to make things fast and efficient, so your gratitude means a lot to our hardworking team. If your car ever decides to become a NASCAR driver, you know where to bring it! ??


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Wonderful Service at Coastal Automotive
The staff at Coastal Automotive were amazing!!! They were extremely knowledgeable,professional and took the time to explain the repair and my vehicle is now running smoothly!
The Team a. from Coastal Automotive responded on 12/13/2024 09:37 AM

Weā€™re so happy to hear that you had such a fantastic experience with our team! ?? Knowledgeable and professionalā€”sounds like weā€™re on a roll! We always make it a point to ensure our customers are well-informed about their repairs. Your vehicle running smoothly is the cherry on top! Hereā€™s to many more miles of happy driving! ?


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2024
verified customerVerified Customer
8
Quick and easy
Everything was very quick no issues car runs great again
The Team a. from Coastal Automotive responded on 11/15/2024 08:42 AM

We're glad to hear everything went smoothly and that your car is back in top shape! ?? It's our mission to keep those wheels turning without a hitch. If your car ever starts acting like it's auditioning for a drama series again, you know where to find us! ? Thanks for sharing the good vibes!


RR
Ronald R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2024
verified customerVerified Customer
10
Excellent job every time
Excellent job every time
The Team a. from Coastal Automotive responded on 09/20/2024 12:17 PM

We appreciate the love! ? Itā€™s great to know that we keep hitting the mark with our service. Like a well-tuned engine, weā€™re always striving to perform at our best. If you ever have feedback or suggestions, weā€™d love to hear them! ?āœØ


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2024
verified customerVerified Customer
10
EXCELLENT SERVICE
I appreciate how efficient the staff was in providing me with an estimate. After getting my initial concern done, they provided great feedback in detail on other things that vehicle needed work on. Zandra was great and even wrote down everything else i should keep and eye on and orher areas that needed work on to keep vehicle running smoothly. I appreciate the all the feedback given and would recommend their service.
The Team a. from Coastal Automotive responded on 09/12/2024 10:55 AM

We're so glad to hear that our team hit the efficiency nail on the head! ?ļø It sounds like Zandra not only provided you with a solid plan but also gave you the keys to peace of mind for keeping your vehicle in tip-top shape. We believe in sharing knowledgeā€”because whatā€™s better than a well-informed driver? We truly appreciate your recommendation and look forward to continuing to help you keep your ride running smoothly! ??


JS
jessica s.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2024
verified customerVerified Customer
10
The customer service was very great
I like the fact that I was able to call and get an update on my car
The Team a. from Coastal Automotive responded on 08/21/2024 09:36 AM

We're thrilled to hear you enjoyed our update service! ? Our team takes pride in keeping our customers informed. It's great to know that you appreciated the effort. If you ever need anything else, don't hesitate to give us a call. We're here to help! ?


DG
gravatar
Dwayne G.
Chesapeake, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2024
10
Always great service with these guys.
Been dealing with these guys for years and they haven't failed me yet. Great work great prices and a great team ??.
The Team a. from Coastal Automotive responded on 08/12/2024 09:34 AM

Hey Dwayne! ? Thanks for being a part of the Coastal Automotive family for so long! We're glad to know that our team's great work and pricing have been consistently meeting your standards. Here's to many more years of seamless car maintenance and repairs! ??


Displaying Review 1 - 15 of 49 in total
Service Coupons and Posts

We always have your backā€”even if it means a late night! ā°šŸš— Thanks for trusting us with your ride. We're here to keep you on schedule, even if it means a little overtime! šŸ˜‰ #CoastalAutomotive #AboveAndBeyond
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Big shoutout to our fantastic team for making car care look easy! šŸš—šŸ’Ø Quick service that leaves you tilting your head in admiration? Now thatā€™s what we call a win! Thanks for trusting us with your ride! šŸŒŸ #CoastalAutomotive #QuickService
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Thanks for the stellar review! ? We're thrilled to consistently hit the mark for you. Keeping your ride smooth is what we do best! ?? Come back anytimeā€”your car deserves the royal treatment! #CoastalAutomotive #CustomerAppreciation
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Weā€™re thrilled to hear you appreciated our communication! ? Keeping you in the loop is our way of saying, "We care for your car like itā€™s our own!" Thanks for the shout-out! ?? #CoastalAutomotive #CustomerCare
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Thanks for the high praise! Weā€™re blushing more than a new paint job! ?? We're thrilled to have earned your trust over the years. Hereā€™s to many more smooth rides together! #CoastalAutomotive #CustomerLove
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Thank you for the kind words! We're thrilled to be your go-to for car troubles. ?? Timely service and friendly faces are our specialties! We promise to keep your wheels turning smoothly. See you soon! #CoastalAutomotive #HappyCustomers
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Thanks for the awesome review! ?? We're thrilled you're happy with our punctual services. It's always a pleasure getting you back on the roadā€”on time, every time! ? #CoastalAutomotive #HappyCustomers
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Efficient and timely work that rocks! ?? Thank you for spreading the word! ? We're thrilled to serve you and your loved ones. #CoastalAutomotive #HappyCustomers
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