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Coastal Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(9,276 Reviews)
81
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
495
Total ReScores
4.8
ReScore Average
81
Net Promoter Score ®

Business Details

About

Coastal Hyundai is conveniently located in Melbourne, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Coastal Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Coastal Hyundai is conveniently located in Melbourne, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Coastal Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(321) 723-4500

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
915 W. New Haven Ave. Melbourne, FL 32901
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(9,276 Reviews)

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

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David G.
Melbourne, FL
This review violates the SureCritic Review Policy.

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Theresa G.
Melbourne, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/14/2022
0
Category: Service
Bad Service
Took our Daughter's Car to Coastal on Tuesday 2/8 and was told by Amanda that it needed a transmission and they would have it completed in 2 days. We requested a loaner and were told they do not provide loaners. We told them to move forward with the repairs. No contact was made to us or our daughter with any updates. Our daughter had called multiple times and kept being told that the Service Advisor Amanda was not available. On Friday my husband went to the dealership to see if the vehicle was ready since we still have not received any updates and it was promised in 2 days. It was not ready and again he asked about a loaner but again was told they do not provide loaners but could get us one at a cost. At that time Amanda denied saying it would be done in 2 days. It is now 2/14, we still do not have the vehicle but did receive a call from Amanda saying it would be ready shortly but also stating that there was something else wrong with it which should have been diagnosed at the time of the original inspection. We are currently waiting to speak to the Service Manager or eventually the General Manager. We should have taken the vehicle to Cocoa Hyundai. We will never use Coastal again, I suggest no one else does either!
JAYNA M M., Customer Relations Consultant from Coastal Hyundai responded on 02/14/2022 07:51 AM


Thank you for sending us feedback for service department. I would like to review your review. Please contact me, at Coastal Hyundai. I work for the Customer Relations team for the Service Center. You can call me at: 321-723-4500 EXT. 1315.


Sincerely,

Jayna M. Mobley
Customer Relations Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

CP
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Carrie P.
Cocoa, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2021
0
Category: Service
Horrible customer service
I bought my 2015 Hyundai Tucson from here and have gotten my oil changes here regularly. Today I added the tire, big mistake. On my way home which is 45 min away I was hearing a weird noise. I thought about it and stopped to check out the car since there was no dash lights on saying something was wrong just a noise. It sounded like a bad tire. I checked the passenger tires and all was good. My drivers side had 6 out of 10 finger tight lug nuts holding the tires on. I called the dealership only to be hung up on twice since no one in service answered. The 3rd time the person on the phone put me on hold to get my advisor. She came back and said drive it back here and we will fix it. Excuse me drive about an hour back on 1or 2 loose tires? After i told her i wasn't driving it a foot further she hung up on me. I have left messages in online chat and texts from the company who wanted a review and not 1 response. Well they no have my review. I called a mobile mechanic who fixed my issue. I will NEVER return! I will also warn every person I come in contact with to not deal with Coastal Hyundai!
JAYNA M M., Customer Relations Consultant from Coastal Hyundai responded on 11/18/2021 06:06 AM


We regret to hear that you had a negative experience with us, but we would appreciate the chance to turn your experience around. I will have a member of our service management team reach out to you directly, to help resolve your concern. Feel free to reach out to me directly at 321-723-4500 or by email at jmobley@coastalhyundai.com.


Sincerely,

Jayna M. Mobley
Customer Relations Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

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Frans S.
West Melbourne, FL
This review violates the SureCritic Review Policy.

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James M.
Sebastian, FL
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Nicholas I.
Melbourne, FL
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Daniel S.
Palm Bay, FL
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Christine W.
Indian Harbour Beach, FL
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Nancy H.
Melbourne, FL
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Linda G.
Palm Bay, FL
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Harold T.
Melbourne, FL
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Richard E.
West Melbourne, FL
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Titusville, FL
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Robert M.
Melbourne, FL
This review violates the SureCritic Review Policy.

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Sharon S.
Palm Bay, FL
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