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Coleman Taylor Transmission

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(216 Reviews)
93
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

BBB Member since 1962 Coleman Taylor Transmissions is dedicated to upholding our tradition of unmatched service and trust.

Free Inspection without disassembly
5 year, 100k mile
BBB Member since 1962 Coleman Taylor Transmissions is dedicated to upholding our tradition of unmatched service and trust.

Free Inspection without disassembly
5 year, 100k mile Nationwide Warranty
Free towing. (Within 50 mi. with Major Repair Service).
...more

Categories
Auto Repair, Transmission Repair, Repair Shop
Contact
(731) 424-7165

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
117 Airways Blvd Jackson, TN 38301-5948
Coleman Taylor Transmission's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(216 Reviews)

CM
Courtney M.
Jackson, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Above and Beyond
I called them frantic on a Wednesday morning a couple weeks ago and explained I couldn't put my truck into gear. I've had experience with them before and they did an awesome job then as well. John called and updated me thru the whole process and even stayed late so he could finish up and I could get my truck back on a day I was off. Above and beyond!!
Manager from Coleman Taylor Transmission responded on 02/24/2025 09:30 AM

We're glad to hear you were able to get that truck of yours back in gear and ready for action! It's always nice when a plan comes together, especially when it involves staying late to help out a fellow driver. Communication is key, and we're glad John kept you in the loop every step of the way. Your kind words motivate us to keep going above and beyond for our customers. If you ever find yourself in a truck puzzle again, you know where to call!


MS
Michael S.
Milan, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
9
They did a good job
It drives better than when I got it. After they fixed it
Manager from Coleman Taylor Transmission responded on 02/21/2025 09:30 AM

We're happy to hear that your vehicle is performing better than ever! It sounds like our team worked some magic on it. We strive to make sure your ride feels like new again—maybe even better! If you ever need us again, don’t hesitate to reach out. Happy driving!


MM
Miller M.
Jackson, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Great
Great team to work with
Manager from Coleman Taylor Transmission responded on 02/20/2025 09:30 AM

We appreciate your feedback! It's fantastic to hear that you had a positive experience with our team. We always strive to be the best mechanics in town, as well as your friendly neighborhood transmission experts. If there's ever anything we can help you with in the future, just give us a shout.


CB
Carolyn B.
Middleton, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Promp, friendly and helpful
John was informative and kind through the whole process. He explained the what and why.
Manager from Coleman Taylor Transmission responded on 02/16/2025 09:30 AM

We're delighted to hear that John made your experience a smooth ride! It’s always our goal to keep things clear with a side of kindness, so it's great to know he delivered on that. If only all life’s puzzles came with explanations, right? Your feedback is much appreciated, and we look forward to being at your service again!


SF
Sandy F.
Jackson, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
Great service
After calling several other locations for pricing, I called Coleman Taylor. Their price was below all the other prices plus they offered to send a wrecker for my car. Ready on the day promised for the price quoted.
Manager from Coleman Taylor Transmission responded on 02/04/2025 09:30 AM

We appreciate you taking the time to share your experience with us. It sounds like we were able to outshine the competition, which makes us feel like champions in the transmission game! We're glad we could assist you with a smooth ride and timely service. If you ever need us again, just give us a shout. Happy driving!


LL
Larry l.
Brownsville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
9
So far it’s been good.
Jonathan was very nice, and helpful. Trust everything holds up good. It was repaired In a very short time.
The only thing I didn’t like is, they wouldn’t accept food stamps as a partial payment. Lol
Manager from Coleman Taylor Transmission responded on 02/03/2025 09:30 AM

We're glad to hear that Jonathan's kindness and assistance made your experience a positive one! It's always our goal to make repairs as quick and seamless as possible. As for the food stamps — we appreciate your sense of humor, but sadly they don't quite fit into the transmission repair equation. Thanks for your understanding and for choosing us!


JM
Jesse M.
Rutherford, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2025
verified customerVerified Customer
10
Awesome service
I had Coleman Taylor rebuild the Transmission on my 2019 Silverado. I called them Thursday morning, dropped off the truck Thursday at noon and they were done with the rebuild by Saturday. I told these guys on arrival that I work out of this truck and while it’s in the shop I can’t work. They had it in and out in 2 days. Fantastic customer service, they were available weeks before any Chevy dealership was, and they have much better warranties on their rebuilds. These guys know what they’re doing, they waste no time, and they take care of their customers. Not only that, my truck drives and shifts like it’s brand new. Best transmission shop around.
Manager from Coleman Taylor Transmission responded on 01/22/2025 09:30 AM

We're overjoyed to hear about your experience with us! It sounds like your Silverado received a much-needed spa treatment—complete with a swift turnaround and expert care. Our team takes pride in being efficient, especially when we know how important your truck is for your work. It's great to know you feel like you're driving a brand-new vehicle again. We strive to provide not just repairs, but a dependable service that keeps you and your truck running smoothly. We're here to ensure you’re back on the road in no time, and we appreciate you recognizing our commitment to customer satisfaction. Happy driving!


SS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Outstanding effort of Coleman Taylor transmission repair
Toyota has a problem with the 2017 Highlander. They tested mine and found it did not fail their test. Then I was told they could not help.there weee no transmissions available! They do not repair transmissions only replace. I went to CTT. They found parts and fixed it. I now have a 3 year guarantee. ( Toyota only gives 1 year? I will probably never deal with Toyota in the future!
Manager from Coleman Taylor Transmission responded on 01/20/2025 09:30 AM

We’re glad to hear you had a positive experience with us! It sounds like your journey to a smooth drive was a bit of a roller coaster, but we’re happy to have helped you find a solution that works. You might say we’ve got a knack for uncovering those hard-to-find parts—kind of like a treasure hunt, but with less digging and more gears. Enjoy that three-year guarantee; it’s our little way of saying we believe in our work. Here’s to many trouble-free miles ahead!


DW
David W.
Jackson, TN
Mercedes-Benz 380SL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
10
This is a prompt and thorough business
Coleman Taylor Transmission is the best place to bring tranny problems. John is a
kind and trustworthy man.
Manager from Coleman Taylor Transmission responded on 01/18/2025 09:30 AM

We're glad to hear you had a fantastic experience with us at Coleman Taylor Transmission! It's great to know that our efforts to provide honest and reliable service are making a positive impact. John has a knack for putting folks at ease, especially when dealing with tricky transmissions. If your vehicle ever needs some TLC, you know where to find us!


JC
Jordan C.
Newbern, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
great experience
great knowledge and communication during the process. highly recommend.
Manager from Coleman Taylor Transmission responded on 01/11/2025 09:30 AM

We're glad to hear that you found our team knowledgeable and communicative! It's like having a friendly GPS guiding you through the transmission jungle. Your recommendation means a lot to us, and we’re here to navigate any future challenges you might have with your vehicle. Safe travels on the road ahead!


DW
Daniel W.
Humboldt, TN
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Fantastic service!!!
I strongly recommend Coleman Taylor for all your Transmission needs. They get the job done right the first time at on time the staff here is very friendly. You couldn’t ask for a better place for all your Transmission needs. I recommend this company.
Manager from Coleman Taylor Transmission responded on 01/11/2025 09:30 AM

We appreciate you taking the time to share your experience with Coleman Taylor Transmission. It's fantastic to hear that our team hit the nail on the head with your transmission needs. We believe in getting the job done right the first time—after all, no one likes a second round of transmission troubles! Your recommendation means a lot to us, and we’ll keep working hard to maintain the friendly and efficient service you’ve come to expect. Happy driving!


BB
Brenda B.
Jackson, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Very pleased with everything
The staff and mechanic were very helpful in explaining everything to me and keeping me informed.
Manager from Coleman Taylor Transmission responded on 01/11/2025 09:30 AM

We appreciate you taking the time to share your experience with us. It’s great to hear that our staff and mechanics were on top of their game, providing clarity and keeping you in the loop. After all, communication is key—much like when you're trying to talk to a cat about why it's not a dog. Your satisfaction is our priority, and we're happy to have been of assistance!


YW
Yusef W.
Jackson, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
Great service
John was very knowledgeable and professional. The communicate was great. Highly recommended
Manager from Coleman Taylor Transmission responded on 12/09/2024 09:30 AM

We appreciate your feedback! It's fantastic to hear that John made such a positive impression with his knowledge and professionalism. Communication is key in our line of work, and we're glad you experienced that. We always aim to hit the high notes, or at least the right gears! Your recommendation means a lot to us.


TM
Thomas M.
Toone, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
10
Good as new
Like nothing ever happened. Good as new. Good folks, who will do you right.
Manager from Coleman Taylor Transmission responded on 12/08/2024 09:30 AM

We're glad to hear that your experience was as smooth as a freshly paved road! It's great to know our team could get your vehicle back to its prime condition. We strive to treat our customers like family—only without the awkward holiday gatherings. If you need anything else in the future, just give us a shout!


GL
Gary L.
Yuma, TN
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2024
verified customerVerified Customer
10
Great service
Very professional and courteous
Keep you up to date on the status of your vehicle and what they find. They go out of their way to please the customer and help you out.
Good company and business to deal with and John is very knowledgeable
Manager from Coleman Taylor Transmission responded on 11/25/2024 09:30 AM

We truly appreciate your feedback! It sounds like our team made quite an impression, and we're glad to hear about your positive experience. Keeping our customers informed is part of our mission – because who doesn’t love a good progress report? It’s great to know that John was able to lend his expertise to help you out. We aim to keep your vehicle in tip-top shape while making the process as pleasant as possible. Here’s to more smooth rides ahead!

Service Coupons and Posts
We're thrilled to hear you had a top-notch experience! 🚗✨ Big shoutout to our superstar, John, for his amazing service. We always strive for a smooth ride! Thank you for the recommendation! 👍 #ColemanTaylorTransmission #CustomerAppreciation
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Thanks for the glowing recommendation! 🌟 At Coleman Taylor Transmission, we take pride in making those pesky transmission troubles disappear! 🚗✨ Let us keep your wheels turning smoothly. #TransmissionExperts #SmoothRide
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Thanks for the kind words! At Coleman Taylor Transmission, we aim to be your friendly mechanic, making auto repairs feel like a breeze! 🛠️😊 We appreciate your support! #CustomerAppreciation #AutoCare
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We're thrilled to hear your truck is back to running like new! 🚛✨ At Coleman Taylor Transmission, we love giving vehicles a fresh lease on life—no magic wand needed! 🪄 Thanks for trusting us with your ride! #HappyCustomers #AutoCare
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Thank you for the kind words! We're thrilled to hear our team made your experience smooth as butter. 🛠️🚗 We promise to keep going above and beyond, because your recommendation is the best compliment! 🌟 #ColemanTaylorTransmission #AboveAndBeyond
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Wow! ?✨ We're thrilled to hear we got your truck back on the road faster than you can say “transmission”! Your kind words fuel our passion for helping drivers. ?? Thanks for the recommendation! #ColemanTaylorTransmission #RoadReady
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We're revved up by your amazing feedback! ?? Quick service and friendly faces are just our style! Thanks for letting us keep your ride smooth. We promise to always get you back on the road in no time! #TransmissionExperts #CustomerCare
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?✨ We’re thrilled to hear that our team made such a positive impact! Our goal is to keep your ride smooth and your questions answered! Thanks for the kind words—keep on driving and smiling! ? #CustomerService #TransmissionExperts
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We love hearing that our team hits the mark with great work and fair pricing! ?? Thanks for trusting us with your vehicle—keep those wheels turning! #AutomotiveExcellence #ColemanTaylorTransmission
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We're thrilled to hear that we could help get your Chevrolet road-ready! ?✨ Honesty and transparency are our middle names (well, not literally)! Thanks for trusting us; we’re always here for your vehicle’s needs! #TransmissionHeroes #AutoCareExperts
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Thanks for the kind words! We're on a mission to keep your wheels turning! ?? Whether it's a car, truck, or van, we've got you covered. Your trust in us means the world! #AutoExperts #ColemanTaylorTransmission ??
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?✨ We’re thrilled to hear that you had a fantastic experience with Sidney and the team! Keeping you informed is our priority (even more than napping in the shop! ?). Thanks for the recommendation! #TransmissionMasters #CustomerAppreciation
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Thanks for the “Great!!” review! ? We appreciate your enthusiasm and are thrilled to keep your ride running smoothly. Remember, we’re just a pit stop away for any auto needs! ?? #ColemanTaylorTransmission #RevvedUpForYou
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Big thanks for the awesome review! ?✨ Sidney and the team are here to shift gears in your favor with top-notch service. We're thrilled to keep your ride running smoothly! ? Keep cruising with confidence! #ColemanTaylorTransmission #AutoExperts
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Thanks for the rave review! ?? We pride ourselves on quick, professional service—it's like we give your car a pit stop at the speedway! ? Come see us again for all your transmission needs! #ColemanTaylorTransmission #FastService
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Thanks for the kind words! We're thrilled to hear we could help get your son's car back on the road. ?? If only fixing homework was as easy as fixing cars! ? #ColemanTaylorTransmission #AutoCare
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Thanks for the love! ?? At Coleman Taylor Transmission, we believe in quick fixes and fair prices—just like a good car ride! We appreciate your trust in us! #AutoCare #TransmissionPros
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? Quick service with no hiccups? Sounds like our kind of vibe! We're thrilled you had a smooth experience at Coleman Taylor Transmission. Thanks for trusting us with your vehicle! ?️ #FastAndReliable #ColemanTaylorTransmission
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Thank you for the kind words! We're all about timely repairs and clear explanations—no surprises here! ?? Your transmission is now shifting like a pro! #TransmissionExperts #CustomerCare
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