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Cottman Transmission And Total Auto Care

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(147 Reviews)
50
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Score Details

5 stars
89%
4 stars
7%
3 stars
<1%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
50
Net Promoter Score ®

Business Details

About

Cottman Transmission and Total Auto Care was started in 1998 by Greenville Natives Chandler and Becky Beacham. For twenty years we have enjoyed serving our friends and neighbors here in the Upstate. Currently owned and operated by Chandler and Becky’s son Clay, and his wife Cassey, we strive to continue the tradition of great service, Cottman Transmission and Total Auto Care was started in 1998 by Greenville Natives Chandler and Becky Beacham. For twenty years we have enjoyed serving our friends and neighbors here in the Upstate. Currently owned and operated by Chandler and Becky’s son Clay, and his wife Cassey, we strive to continue the tradition of great service, value and quality that has kept us as Greenville’s favorite automotive repair shop. ...more

Categories
Auto Repair, Transmission Repair, Car Maintenance
Contact
(864) 235-7775
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* America/Adak
401 N Pleasantburg Dr Greenville, SC 29607
Get Directions
Cottman Transmission And Total Auto Care's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(147 Reviews)
Write a Review
Recent Reviews
JM
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Justin M.
Fountain Inn, SC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/26/2023
0
Avoid at all cost
Since they blocked me and deleted my review on their Facebook page....Chan's Transmission and Auto Care

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Chan's Transmission and Auto Care
4.4
(160)
Auto repair shop in Greenville, South CarolinaOpen
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4.4
(160)
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Reviews
Allbusiness
15
job
10
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9
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Justin Mcbride
20 reviews·5 photos
5 days ago
NEW
Service: Transmission
I called and asked for a price to replace the torque converter clutch in my 2015 GMC Acadia and was told $1200. I thought that was really cheap and asked her to make sure, she confirmed it and even called me back to give the correct price. … More

Brandi Goble Haraway
Local Guide·18 reviews
4 weeks ago
Services: Transmission replacement, Brakes
I cannot recommend Cottman enough! Their customer service is over the top and my new transmission runs like a dream. They are super knowledgeable, easy to work with, and have fast turn around times. I highly recommend their services and would give them more than 5 stars if I could.❤️
Chan's Transmission and Auto Care (Owner)
4 weeks ago
Thank you Brandi for trusting us to repair your Escape and many other vehicles over the years! We will always strive to EARN your business!
Jane Stasney
1 review·1 photo
7 months ago
Services: Air conditioning, Oil change, Electrical, General repairs & maintenance
I recommend Cottman for car service because I feel that I have found a trustworthy business to take care of my 2004 vehicle. From regular maintenance like oil changes to major repairs like the fan not coming on to cool the engine! They … More

1
Chan's Transmission and Auto Care (Owner)
7 months ago
Jane it has been my pleasure to assist you and your mom in keeping your vehicles on the road for years. I appreciate your kind words and we will continue to earn your business for years to come.
I am so glad Joey found that earring for you as well!
R L
27 reviews·1 photo
2 months ago
Kym and the team at Cottman Transmission provided us with exceptional service. Our little camper broke down while visiting lovely Greenville, SC. Kym was amazing in her tips on how to thrive under the circumstances, she kept us … More
Chan's Transmission and Auto Care (Owner)
2 months ago
It was a pleasure to assist you guys in the hiccup on your journey to NC! I’m very glad we were able to help your camper back on the road in a timely manner & you guys were equally wonderful to work with! If you ever need us again, we will be here for you.
Justin Mcbride
20 reviews·5 photos
5 days ago
NEW
Service: Transmission
I called and asked for a price to replace the torque converter clutch in my 2015 GMC Acadia and was told $1200. I thought that was really cheap and asked her to make sure, she confirmed it and even called me back to give the correct price. After dropping the vehicle off the next day I get an email to approve work for over $6000. I immediately called and said, "No, that sounds like a bait and switch!" Long story short I took my car to a local GMC dealership who performed the job for $4652.29. I feel bad for anyone who wouldn't have known better and would have just paid that. The dealerships are almost always the most expensive, but somehow managed to beat this shops price by $1500. The second photo from the dealership also included a 4 wheel alignment. Buyer Beware
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Ashton D.
Greenville, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2022
10
I always have a great experience at Cottman Greenville SC
It's a pleasure doing business with the crew at Cottman Greenville, as I feel comfortable with their assessment and service to keep me on the road worry-free. The service advisor, Kym, always lets me know what work is being completed and the men in the back are willing to answer any additional questions if needed. Thank you, Ashton D.
KM
Karl M.
Greer, SC
Ford Escape
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2021
verified customerVerified Customer
Category: Service
Karl said it took longer than expected to get his vehicle back but overall he recommends this business for service.
Recommended
TO
Terry O.
South Carolina
Mercedes-Benz 300TD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2021
verified customerVerified Customer
Category: Service
Terry said for the time it took, he thinks they did their best to find the parts but they werent expert in getting the parts. The only criticism is the length of time but would definitely return. They are friendly and the customer service is good.
Recommended
Cassey B. from Cottman Transmission And Total Auto Care responded on 09/22/2021 05:46 AM

Terry I am very sorry it took so long to source the correct parts for your vintage Mercedes. We do appreciate your patience and we are very glad it turned out well. We are here should you ever need us again. Kym

Cottman Transmission and Total Auto Care
(864)235-7775
BL
Bennie L.
South Carolina
Audi Q7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
verified customerVerified Customer
Category: Service
Bennie said they did good overall, excellent service, it was great.
Recommended
Cassey B. from Cottman Transmission And Total Auto Care responded on 10/04/2021 02:24 PM

Thank you Bennie! It was our pleasure to assist you with your Audi!

Cottman Transmission and Total Auto Care
(864)235-7775
MS
Matthew S.
South Carolina
Toyota Highlander
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2021
verified customerVerified Customer
Category: Service
Matthew said thought they did a good job. They found what was wrong with the vehicle.
Recommended
Cassey B. from Cottman Transmission And Total Auto Care responded on 09/17/2021 02:04 PM

We are glad you gave us the chance to earn your business. Hopefully we will be able to improve that 4 star to a 5 star in the future.

Cottman Transmission and Total Auto Care
(864)235-7775
JW
Jovetta W.
Greenville, SC
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
verified customerVerified Customer
Category: Service
Jovetta said they are very nice and fast, they are good with communication.
Recommended
Cassey B. from Cottman Transmission And Total Auto Care responded on 10/04/2021 02:24 PM

Thank you Jovetta!

Cottman Transmission and Total Auto Care
(864)235-7775
CB
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Crystal B.
Greer, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
10
Amazing service!!!
I came into cottmans with a vehicle I had just purchased not even two weeks prior and the transmission was giving me major issues. I am a mother of 2 small children and it was the day before their first day of school and I was panicking. Kim quickly showed her passion and concern and told me she would do everything she could to make sure my car was fixed. After several days of her going back and forth with my warranty company and the car lot I bought it from she made magic happen and I don’t have to worry about my car!! Thank you Kim!!!!
Cassey B. from Cottman Transmission And Total Auto Care responded on 09/22/2021 05:47 AM

Crystal it was our pleasure to assist you with your Acadia. We are here should you ever need us again!

Cottman Transmission and Total Auto Care
(864)235-7775
KS
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KAREN S.
Greenville, SC
Chevrolet Cruze
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
verified customerVerified Customer
10
Great service !!!
Such a great experience from start to finish with Cottman. From Kymberlie on the phone to estimate and swift completion of service, can't say enough about this place.
Cassey B. from Cottman Transmission And Total Auto Care responded on 08/11/2021 05:09 AM

Thank you Karen! I am so glad we could get your sons Cruz back on the road safely! Kym

Cottman Transmission and Total Auto Care
(864)235-7775
DG
Dakota G.
South Carolina
INFINITI G35 Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customerVerified Customer
Category: Service
Dakota said it was great service and he appreciates everything they did.
Recommended
Cassey B. from Cottman Transmission And Total Auto Care responded on 08/18/2021 05:03 AM

Thank you very much Dakota!

Cottman Transmission and Total Auto Care
(864)235-7775
IH
Issac H.
South Carolina
BMW 540i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
verified customerVerified Customer
Category: Service
Issac said it was a quick turn around , they were very helpful at finding parts and he gets the best deals there.
Recommended
Cassey B. from Cottman Transmission And Total Auto Care responded on 07/27/2021 12:54 PM

Issac, thank you! It was a pleasure to assist you with your BMW.

Cottman Transmission and Total Auto Care
(864)235-7775
RM
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RICK M.
Piedmont, SC
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
verified customerVerified Customer
Excellent service
I have done business with Cottman in the past. I’ve found them to be fast, reliable and most importantly honest. I’ll be doing business with them in the future. Need a great service team...try Cottman Total Service. They do what it takes to get you back on the road.
Recommended
Cassey B. from Cottman Transmission And Total Auto Care responded on 07/15/2021 08:42 AM

Thank you Rick! It was our pleasure to assist you with your Ranger. We look forward to seeing you when you need us again!

Cottman Transmission and Total Auto Care
(864)235-7775
MM
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MARTHA M.
Taylors, SC
Nissan Maxima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
verified customerVerified Customer
Great service and care for customers
When your car breaks down you need the best help to help you through with the knowledge you need.
Recommended
Cassey B. from Cottman Transmission And Total Auto Care responded on 07/09/2021 12:24 PM

Martha it has been my pleasure for years to assist your famly with their vehicles. Thank you for your kind words & your faith in us!
Kym

Cottman Transmission and Total Auto Care
(864)235-7775
OH
Olivia H.
South Carolina
Chrysler Sebring
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/03/2021
verified customerVerified Customer
Category: Service
Olivia said the business didn't look at the vehicle like they said she never got the text they said they sent and had to call them. They overcharged for a diagnostic and wanted to charge too much to do the work. She will not go back.
Not Recommended
Cassey B. from Cottman Transmission And Total Auto Care responded on 07/06/2021 08:32 AM

I hate that you feel as though you were overcharged for the diagnostics, we were upfront with that cost prior to making the apointment for your daughters Sebring. We are actually very competitive in pricing for our area. We regret that we were not able to earn your business.
Cottman Transmission and Total Auto Care

(864)235-7775
AS
Ashleigh S.
South Carolina
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
verified customerVerified Customer
Category: Service
Ashleigh said staff members very helpful and personable. She said they didn't try to cheat her.
Recommended
Cassey B. from Cottman Transmission And Total Auto Care responded on 07/06/2021 08:35 AM

Ashleigh it was our pleasure to assist you with your CR-V! 

Cottman Transmission and Total Auto Care
(864)235-7775
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